Account Manager Industry Partners jobs at West Pharma

Working closely with the local IT team, the role of the IT Support Student is having responsibility for developing and efficiently operating subsets of the site’s infrastructure and End User devices in line with corporate guidelines & procedures. Perform duties in line with best IT practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance).

• Provide support for IT systems and End-Users in the facility, including, but not limited to: Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems
• Assist with troubleshooting and problem determination/resolution
• Participate in local IT projects and coordinate roll-out of same on local site level
• Performs other duties as assigned based on business needs
• Professional attitude in maintaining a clean, orderly and safe work area
• Exemplary behavior in IT security related topics
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
• Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
• Compliance with all local site Environmental, Health and Safety regulations
• Compliance with all local site company policies, procedures and corporate policies

Any work experience with computers, servers, network and user account management.

• MS Windows Server and client administration, Active Directory and Office 365
• Network technologies and administration, VPN
• Remote assistance tools
• Mobile devices
• Effective communication, problem solving and analytical skills
• Good English

Any Microsoft, Cisco or Fortinet certification is preferred.

• Identify project requirements
• Drive completion of project milestones, as determined by the team, based on timelines and project goals through all stages of the project
• Actively support project initiatives
• Ensure requirements for projects are achieved
• Ensure that all required documentation deliverables are satisfied and delivered
• Lead projects with moderate resource requirements, risk, and/or complexity to achieve milestones and objectives.
• Solves complex problems by taking a new perspective using existing solutions.
• Drives transparency of project workloads, financial, commitments, and expectations. Maintain the project related data within the West Project Management System.
• Monitor resource needs and issues, work closely with resource managers to develop action plans to ensure project commitments remain on track.
• Manage project dependencies, escalating to the functional PMO as needed.
• Ensure projects are planned properly, including financials, resourcing, scheduling, and the business case, in support of quality deliverables. Analyze, Forecast and Report the project budget.
• Define, drive and manage change management and communications activities that support assigned projects.
• Champion of the functional process and methodologies as applicable to projects/project teams.
• Executes on departmental strategy.
• Performs other duties as assigned based on business needs.

• Works independently with minimal guidance.
• Develops technical knowledge, requires working knowledge and experience in project management.
• Manages single workstreams locally/globally and may work across multiple workstreams.
• Maintain clear communication paths with stakeholders.
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
• Exhibits regular, reliable, punctual and predictable attendance.

• Bachelor's Degree Science related field, Chemistry, Biology, engineering required

• Minimum 8 years required