דרושים ב-Wells Fargo ב-United States, Tempe

In this role, you will:

• Own client onboarding process to mitigate risk through a due diligence process
• Participate in conducting less complex client due diligence processes, research and identify opportunities to mitigate risk
• Consult and provide support to interpret policies, guidelines and governance programs
• Support business in execution of due diligence reporting processes and controls
• Review and analyze client onboarding processes or challenges that require research, evaluation, and selection of alternatives
• Exercise independent judgment to guide medium risk deliverables
• Aggregate, evaluate and report results and escalate where necessary
• Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in the due diligence function, policies, procedures and compliance requirements
• Collaborate and consult with peers, colleagues, managers and internal and external customers to resolve issues and achieve goals
• Able to complete package review and due diligence cases from the onboarding pipeline while meeting quality and productivity targets
  Individual pipeline management (New/In Progress / escalations &roadblocks) Provideinput / contribute to pipeline management process
  Proactively and promptly escalate issues for resolution
  Identify area for improvement within the FCO process
  Maintain and strengthen domain knowledge; stay up to date on all guidance and process changes (e.g. Group Communications)
• Develop strong relationships with internal / external stakeholders
  

Required Qualifications:

• 2+ years of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Anti-Money Laundering (AML) and Bank Secrecy Act (BSA) experience
• Knowledge and understanding of Anti Money Laundering (AML) and Bank Secrecy Act (BSA)
• Knowledge and understanding of Know Your Customer (KYC) regulations
• Strong analytical skills with high attention to detail and accuracy
• Operates independently with minimal supervision, and effectively manages work requests to meet performance expectations
• Ability to prioritize tasks, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to document and describe complex transactions and manage due diligence
• Experience using Wells Fargo Cornerstone system

Job Expectations:

• Required location for this position is in Tempe, AZ. Candidate must reside within a reasonable commute to the site location listed on the posting

M-F 8-5PM with te expectation of 3 days in the office per week, 2 days remote.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support the Corporate Security functional area to safeguard company's premises, assets, employees, visitors, guard entrances, and exits to prevent theft, vandalism, intrusion, or natural hazards; control vehicular and pedestrian access to the facility in compliance with established procedures
• Perform routine customer support, operational and security tasks, patrol, and police premises to protect property and personnel
• Complete required daily logs and reports
• Respond to and resolve alarm system maintenance needs and security situations that arise in the workplace
• Interact with other security guards, internal and external customers, Security Response Center analysts, and vendors in support of basic security responsibilities; and work closely with internal groups to ensure escalation guidelines are followed according to written procedures; and escalate questions not directly addressed by written procedures to the escalation person or groups set forth in the procedures
• Provide quality customer service while enforcing written procedures
• Regularly receive direction from Corporate Security agents and supervisor
• Initiate work orders, facilitate equipment repairs with vendors, and document the resolution process

Required Qualifications:

• 6+ months of Corporate Security, surveillance and alarm experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
• Valid Arizona State CCW Permit
• 21+ years of age

Desired Qualifications:

• Valid AZ armed guard card
• Experience with Access Control Systems and CCTV Monitor
• Possess a CPR / First Aid Certification
• Basic Microsoft Office skills
• Customer service experience

Job Expectations:

• Ability to work in a Wells Fargo office location as assigned by Wells Fargo
• Must be able to occasionally lift up to 50 pounds
• Must be able to ascend and descend stairs
• Ability to stand for up to 4 hours
• Must have eyesight corrected to 20/20 and no uncorrectable hearing impairment
• Must successfully complete all mandatory firearms training; although actual requirement to carry firearms may vary by jurisdiction
• Must be able to obtain and maintain CPR/First Aid certification

Currently Mon - Fri 12PM - 8PM. Scghedule changes every 6mo to ensure Cash Vault coverage from 4AM - 12AM.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Participate in research, assessment, and documentation of matters relating to the business’ policy and regulatory adherence, risk mitigation, or control efforts; identify patterns and trends and looks for opportunities for procedural or control improvements within area of focus

• Conduct assessments and analysis of basic business or operational outcomes, systems of record, technical assignments, documentation, procedures, or challenges that require research, evaluation, and selection of alternatives; exercise independent judgment to guide completion of medium risk deliverables

• Present concise and well-articulated findings and recommendations, including rationale, to facilitate resolution of identified matters; exercise independent judgment while developing expertise in the risk mitigation or control activities of the business

• Engage in additional research and studies to enhance regulatory knowledge

• Collaborate and consult with colleagues, internal partners, and other business stakeholders to provide feedback, credibly challenge issues, and calibrate, as needed, to ensure alignment, consistency, and accuracy across groups

• Participate in cross-organizational or internal operational initiatives and improvement efforts

Required Qualifications:

• 2+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with Financial Crimes​

• CAMS or Wells Fargo AML Sanctions Credentials Program Certified (WFAMSC)

• Industry knowledge or subject matter expertise with cannabis and/or bearer shares

• Strong writing skills with an ability to effectively document financial crimes risk, mitigating factors and provide a risk determination

• Experience with Anti-Money Laundering (AML)/Bank Secrecy Act (BSA)

• Experience with Suspicious Activity Report (SAR) or Unusual Activity Report (UAR) review and writing

• Experience in conducting investigative research, root cause analysis and consulting on transactions, suspicious situations, policy violations, referrals, customers, and related parties that present moderate to high risk, or complexity

• Experience in reviewing and analyzing findings to determine level of risk

• Ability to apply knowledge and independent judgement in various risk management practices

• Experience in preparing appropriate documentation and reporting to management

• Experience in assisting with writing corrective action plans and assist in managing change to prevent and mitigate risk

• Ability to apply knowledge and independent judgement in various risk management practices

• Knowledge and understanding of process flow or procedure

• Ability to coordinate completion of multiple tasks and meet time frames

• Ability to prioritize work, meet deadlines, achieve goals, and work in a complex environment

• Intermediate Microsoft Office Outlook, Word, and Excel

• Clear and concise written and verbal communication skills

• Experience in informing peers, line of business and other partners on findings

Posting Locations:

• 800 S Jordan Creek Parkway, West Des Moines, IA 50266

• 300 Highway 169 S Saint Louis Park, MN

• 1150 W. Washington St. Tempe, AZ

• 1525 W WT Harris Blvd. Charlotte, NC

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

Upon required licensing and SAFE registration, the Relationship Banker LP (SAFE) employee will transition to the Relationship Banker (SAFE) role.

The following job profile is intended to provide a general sense of what Relationship Bankers do; however, the day-to-day duties and responsibilities will differ from branch to branch and even banker to banker depending on several variables, including (but not limited to) years of experience, complement of customers serviced, banking services and options of various customers, and customer needs.

In this role you will:

• Employees who are not fully licensed at the time of hire will participate in the Branch Banking Licensed Banker licensing program as a Relationship Banker LP (SAFE). This is a temporary position until employee has successfully completed licensing requirements. Upon successful completion, employees will transition to the Relationship Banker (SAFE) role and perform the following duties:
• Participate in building relationships with customers and spend time understanding required needs
• Identify opportunities for offering a full range of Wells Fargo retail banking deposit and credit products and services, based on customers' needs
• Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers
• Present recommendations for resolving inquiries and service requests regarding customers' accounts
• Open and service accounts within authorized limits, create plans for follow-up and scheduled contacts with customers
• Provide information to internal partners and external sources to further enhance the customer experience
• Identify opportunities to leverage partners and connect customer with the appropriate partner or relationship manager to meet their needs
• Partner with financial advisors to understand appropriate introductions to address the needs of customers with investment or retirement needs
• Provide self-service digital banking options to customers
• This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the SAFE Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications:

• 2+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ year of assessing and meeting the needs of customers or helping with issue resolution, demonstrated through work or military experience
• 1+ year of building and maintaining effective relationships with customers and partners

Desired Qualifications:

• Successfully completed Financial Industry Regulatory Authority (FINRA) Series 6 and Series 63 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration
• State Insurance license(s)
• Customer service focus with experience handling transactions across multiple systems
• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
• Strong verbal, written, and interpersonal communication skills
• Knowledge and understanding of book of business processes to actively manage a group of Wells Fargo customers to meet their needs and grow the business
• Ability to be proactive, innovative, and creative in meeting customer and enterprise needs
• Ability to make client calls and actively participate in the sales development process
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Ability to follow policies, procedures, and regulations
• High motivation with ability to successfully meet team objectives while maintaining individual performance
• Experience mentoring and peer- coaching
• Experience assessing customer needs and recommending products/services to fulfill those needs
• Experience using business acumen to provide financial services consultation to small business customers
• Knowledge and understanding of financial services consumer lending products
• Ability to educate and connect customer to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees

Job Expectations:

• Ability to work a schedule that may include most Saturdays
• Adherence to Wells Fargo sales practices risk management culture
• Current registration for FINRA Series 6 and Series 63 (or FINRA recognized equivalents) is required for this role or must be completed within a specified period. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite will be required
• For the following states where hired, FINRA Series 65 (or equivalent) examination will also be required to be attempted within a specified period of time: AK, AL, CT, DE, HI, IA, ID, IN, KS, MD, MI, MN, MS, MT, NC, ND, NE, NM, OR, SC, SD, TN, TX, UT, VA, WA, WI, and WY. The State of WY permits referral-only licensed bankers to receive the IAR registration without completing the Series 65/66 exam requirement. This list of states is subject to change and Series 65 (or equivalent) licensing requirement would be based on current state requirements during employment
• State Insurance license(s) are required for this role and must be completed within a specified period
• Licensing requirements and expected completion timeline (determined by the number of licenses needed) will be communicated to the candidate upon offer acceptance
• Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in thisposition.Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA review process at the time of offer acceptance
• This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site(http://fedregistry.nationwidelicensingsystem.org)provides the MU4R questions and registration required for employment in this position
• Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards
• A current credit report will be used to assess your financial responsibility and credit fitness; however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
• This position is not eligible for Visa sponsorship

Posting Locations:

• 64 East Broadway Rd 100,Tempe AZ
• 5151 N 44th St, Phoenix AZ
• 6770 E Camelback Rd, Scottsdale AZ
• 8675 Noth Scottsdale Rd, Scottsdale AZ
• 6015 N Scottsdale Rd, Scottsdale AZ
• 5120 S Lakeshore Dr, Tempe AZ
• 1530 N Scottsdale Rd, Scottsdale AZ

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Be responsible for a complex portfolio of customers

• Share leadership role with managers to oversee a portfolio of accounts

• Identify opportunity for process improvements within the portfolio

• Review and analyze the decision process for customer accounts

• Evaluate the profitability and risk of designated portfolio

• Verify compliance and report identified issues for resolution

• Present recommendations to resolve and exercise independent judgment

• Develop expertise in the policies, procedures, and compliance requirements

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• Interact with internal and external customer

• Receive direction from leaders

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Customer service experience

• Knowledge and understanding of financial services or call center environment

• Ability to manage initiatives involving process improvements

• Ability to provide leadership by coaching, training, and mentoring

• Problem solving skills

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support internal and external customers with inquiries and complaints regarding financial products and services
• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
• Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
• Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
• Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Required Qualifications:

• 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of escalated call handling
• Ability to read and interpret legal documents
• Knowledge and understanding of processing and handling writs and levies, summons and subpoenas as well as court blocked accounts
• Ability to identify potential operational issues and legal risks
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Experience with Wells Fargo systems such as 1LLG (One Liens, Levies, Garnishments), Hogan, 1Sum, CBATS, CIV & SDD
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Previous experience in working in a fast-paced call center environment
• Ability to achieve high production and quality standards
• Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills

Job Expectations:

• This position offers a hybrid work schedule
• Ability to work on-site at the posted work location

Schedule:

• Monday-Friday 1:00pm-5:00pm PST
• Schedule subject to change based on business needs

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training will be for 2-4 weeks. Training hours are 1:00 p.m. – 5:00 p.m. Monday – Friday PST. You are required to attend the full duration of this paid 2-4 weeks of training.
• We’re open from Monday - Friday, 8:00 am -8:00 pm. Your regular work schedule will be based on business need and may include working at least one weekend day and some holidays.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support internal and external customers with inquiries and complaints regarding financial products and services
• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
• Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
• Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
• Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Required Qualifications:

• 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of escalated call handling
• Ability to read and interpret legal documents
• Knowledge and understanding of processing and handling writs and levies, summons and subpoenas as well as court blocked accounts
• Ability to identify potential operational issues and legal risks
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Experience with Wells Fargo systems such as 1LLG (One Liens, Levies, Garnishments), Hogan, 1Sum, CBATS, CIV & SDD
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Previous experience in working in a fast-paced call center environment
• Ability to achieve high production and quality standards
• Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills

Job Expectations:

• This position offers a hybrid work schedule
• Ability to work on-site at the posted work location

Schedule:

• Monday-Friday 8:30am-5:00pm PST
• Schedule subject to change based on business needs

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training will be for 2-4 weeks. Training hours are 1:00 p.m. – 5:00 p.m. Monday – Friday PST. You are required to attend the full duration of this paid 2-4 weeks of training.
• We’re open from Monday - Friday, 8:00 am -8:00 pm. Your regular work schedule will be based on business need and may include working at least one weekend day and some holidays.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.