דרושים Senior Lead Commercial Relationship Manager ב-Wells Fargo ב-United States, Roanoke

In this role, you will:

• Lead complex initiatives with broad impact which are designed to mitigate current and emerging business risk issues and concerns; act as key participant in large-scale, cross-functional planning for the business
• Assess, analyze, and design complex and multi-faceted controls, protocols, and approaches with respect to risk mitigation and the control environment, including ensuring effective planning for sustainability, ongoing control adherence, reporting, measurement, technology impacts, and monitoring
• Make decisions in complex and multifaceted situations requiring solid understanding of business’s functional area or products, operations, and regulatory environment; facilitate decision-making and issue resolution, and support implementation of developed solutions and plans; influence and lead key business partners to meet deliverables and drive new initiatives
• Strategically collaborate and consult with peers, colleagues, and mid to senior-level managers to identify current and emerging risks associated with business activities and operations, and provide guidance in interpreting, developing, and implementing risk-mitigating strategies
• Act as liaison for the business with external parties to support timeliness, appropriate response strategy, and effectiveness of communications and materials
• May lead projects, teams, or serve as a peer mentor.
• This position will be supporting the buildout and ongoing execution of the horizontal flood frontline enterprise program.

Required Qualifications:

• 5+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Demonstrated experience working with auditors, regulators, and/or testing teams including experience crafting risk-based responses for any findings
• Strong understanding of FEMA Guidelines, FDPA (Flood Disaster Protection Act) Requirements and Flood regulations
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Ability to develop partnerships and collaborate with other business and functional areas
• Exceptional organization, analysis, decision making, and problem resolution skills
• Ability to critically think through various complex scenarios, multiple systems & processes
• Excellent verbal, written, and interpersonal communication skill
• Strong analytical skills with high attention to detail and accuracy
• Experience creating strong visual PowerPoint presentations and confidently delivering to management and senior leader

Job Expectations:

• Ability to work a hybrid schedulethree(3) days in office and two (2) days remote.
• Willingness to work on-site at stated location on the job opening (1525 W W T Harris Blvd, Charlotte, NC 28262 or 7711Plantation Rd
  ROANOKE, VA 24019-3224)
• This position is not eligible for Visa sponsorship

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role you will:

• Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business; This includes coaching bankers to engage customers to understand their needs and work proactively to build relationships and help customers succeed financially
• Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives
• Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience
• Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience
• Mentor and guide talent development of direct reports and assist in hiring talent
• This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications:

• 4+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• Management experience including hiring, coaching, and developing direct reports
• Ability to build and inspire a team where adaptability, collaboration, and accountability to performance are critical to success
• Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives
• Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment
• Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business
• Experience building and maintaining effective relationships with customers, internal partners and within the community
• Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers
• Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking
• Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention
• Ability to interact with integrity and professionalism with customers and employees
• Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting, or military experience working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

Job Expectations:

• Ability to work a schedule that may include most Saturdays
• Ability to travel in assigned geography up to 50% of the time during the first 6 months, depending on location
• This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website(http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
• This position is not eligible for Visa sponsorship

Areas this position will cover and potentially be placed in:

Four-Sixty East - 3442 Orange Ave, Roanoke Va 24012

Hershberger Road - 1344 Hershberger Rd, Roanoke, Va 24012

Vinton - 120 W Virginia Ave, Vinton Va 24179

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

The position is responsible for collecting, preparing, coordinate, and reviewing loan documents.

In this role, you will:

• Provide support in performing loan documentation duties on the most complex loan packages to ensure compliance with company's policies and government regulations
• Process or close loans and act as a main point of contact for internal or external customers during the loan process
• Perform administrative, operational, or customer support tasks related to complex loan packages
• Manage an assigned pipeline of all loan types relative to business line
• Provide subject matter expertise and interpretation of procedures to the team of Loan Documentation specialists to ensure timely completion of work
• Interact with immediate Loan Documentation team, functional area, and internal peers outside work group on information related to the routine loan documentation process

Required Qualification:

• 4+ years of customer service, loan administration, collections, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience reviewing complex Commercial Banking Loan Documents
• Advance Microsoft Excel skills (i.e. experience creating formulas, ability to identify data elements)
• Experience with Loan Covenants
• Experience with loan documentation
• Exposure to Wells Fargo Commercial Banking Operations systems such as: ICMP, AFS, Loan IQ, and ETRAC
• Ability to work both independently and with a team
• Sound analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Hybrid schedule, requirement to be in office 3 days a week

Job Location:

• 7711 Plantation Rd., Roanoke, VA

Required location listed above.Relocation assistance is not available for this position.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Develop, retain, and grow complex to highly complex client relationships through the art of relationship management, by understanding the needs and priorities of clients and financial decision makers, responding quickly, communicating proactively but strategically, managing expectations, and soliciting feedback; act as an advisor to guide and influence others in growing relationships
• Act as an advisor to senior leadership to develop, influence, or lead the structuring, modification, and renewal of highly complex cash flow, real estate loans, and certain other industry specific solutions across groups and functions by analyzing financials, presenting to clients, and coordinating with internal stakeholders
• Lead the strategy and resolution for full suite of highly complex solutions offered by Wells Fargo to commercial clients to meet highly complex and unique needs that require an in-depth evaluation across multiple areas of the enterprise, by engaging product organizations to develop client specific solutions, leveraging a solid understanding of clients’ businesses, strategic objectives, operational priorities, and financial positions
• Provide vision, direction, and expertise to senior leadership on implementing innovative and significant business solutions within the Commercial Banking Relationship Management group that are cross functional and companywide strategies
• Strategically engage with all levels across the enterprise to improve processes and risk control, resolve client issues while achieving Wells Fargo’s business objectives, and represent the company externally; serve as an expert advisor to leadership and a mentor for less experienced colleagues
• Drive relationship planning activities to deliver the full suite of solutions and maintain sales and pipeline disciplines by keeping information current in relevant systems
• Strategically support Business Development Representatives in sourcing new Commercial Banking clients, by cultivating relationships through existing networks
• Partner with Commercial Lending Product Management to provide vision, direction, and expertise to leadership on client and market needs to enable the innovation, design, and delivery of credit solutions more effectively, including large-scale, cross-functional, or company-wide strategies

Required Qualifications:

• 7+ years of Commercial Banking Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Comprehensive knowledge and understanding of core banking products and services, such as commercial lending and treasury management
• Completion of formal credit training program
• Demonstrated experience working collaboratively to deliver the organization to clients and prospects
• Demonstrated experience generating new client relationships, building and retaining long-term client relationships
• Experience developing and maintaining external and internal partnerships
• Experience identifying and mitigating risk, ensuring compliance with processes and procedures
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• This position is not eligible for Visa sponsorship
• Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

Commercial Banking Flood Operations is seeking a Commercial Loan Closing Specialistas part of the Commercial Banking Operations Division. The Commercial Loan Closing Specialist will need to thrive in a fast-paced environment, understands FDPA (Flood Disaster Protection Act) regulation, adheres to policy and procedures requirements while putting the customer first.

In this role, you will:

• Work life of loan flood monitoring events for moderately complex to complex commercial loans.
• Coordinate all aspects of post close flood monitoring details.
• Perform customer, loan and regulatory diligence.
• Accurately evaluate and upload data into the systems of record.
• Ensure compliance with all bank policies, procedures and regulatory requirements.
• Review complex loan documents.
• Coordinate with manager and business partners for more complex items when required.
• Work collaboratively with Credit and Sales regarding proper procedures and documentation requirements necessary to ensure accuracy with regulatory and enterprise policy requirements in relation to the Flood Disaster Protection Act.
• Review complex legal documentation, evaluate risks, and identifying procedural modifications.
• Provide guidance and training to peers.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Interact with internal customers.
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualification:

• 2+ years of Commercial Loan Closing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Understanding of FEMA (Federal Emergency Management Agency) Guidelines, NFIP (National Flood Insurance Program), FDPA (Flood Disaster Protection Act) Requirements and/or Flood regulations.
• Experience working in CCM (Credit Bridge Collateral Management)
• Experience in partnering with multiple business lines.
• Experience in managing complex pipelines.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
• Sound analytical skills with high attention to detail and accuracy.
• Exceptional verbal, written, and interpersonal communication skills.
• Ability to work in a fast-paced deadline driven environment.
• Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change.
• Effective organizational, multi-tasking, and prioritization skills.
• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important.

Job Expectations:

• Ability to work a hybrid schedule, at least 3 days a week working in office.
• This position is not eligible for visa sponsorship.

Location:

• 7711 Plantation Rd, Roanoke, VA 24019

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Banking or financial operations experience
• Experience using Hogan to process transactions
• Ability to achieve high production and quality standards
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Intermediate Microsoft Office skills
• Ability to research and correspond with customers, responding to their questions and concerns with detailed information
• Effective organizational, multi-tasking, and prioritizing skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to follow policies, procedures, and regulations

Schedule:

• Monday-Friday 8am – 5pm EST with a hybrid schedule
• Opportunities for Overtime based on business need

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training will be for 4-8 weeks. Training hours are 10:30am - 7pm EST Monday – Friday. You are required to attend the full duration of this paid 4-8 weeks of training.

Job Expectations:

• This position is not eligible for Visa sponsorship

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

The Lending Operations Manager will be responsible to lead a team that executes on the processing and/or quality assurance reviews on Commercial loans for FDPA and Flood Insurance requirements. This will include oversight of pipeline management, meeting Service Level Agreements, and interaction with front line partners and flood vendors.

The Manager will also review processes, solve for root cause issues with urgency and identify opportunities for simplification, as well as support the development and execution of a risk control framework.

In this role, you will:

• Manage the activities of a Loan Production, Loan Servicing, and Commercial or Real Estate Construction Loan team responsible for loan processing, documentation, pre-closing or closing tasks, loan monitoring, loan servicing, or underwriting activities
• Engage stakeholders and internal partners associated with the Lending Operations functional area
• Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
• Participate in the formulation and implementation of new and revised systems, policies, and guidelines
• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
• Make credit decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met
• Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management
• Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers
• Manage allocation of people and financial resources for Lending Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience

Desired Qualifications:

• 2+ years of experience with real estate or commercial loans
• 2+ years of risk and regulatory compliance experience
• 1+ years of Flood Disaster Protection Act (FDPA) compliance and process experience
• Demonstrated experience working in the financial services industry within a regulated environment
• Demonstrated experience with loan pipeline management oversight
• Knowledge and understanding of Federal Emergency Management Agency (FEMA)
• Ability to review and interpret complex commercial loan and insurance policy documents for completeness, accuracy, and acceptability of risk
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Ability to work a hybrid schedule
• Willingness to work on-site at stated location on the job opening
• This position is not eligible for Visa sponsorship

Posting Location:

• Roanoke, Virginia

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.