דרושים Internal Fraud Area Product Owner - Data ב-Wells Fargo ב-United States, Chandler

In this role, you will:

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
• Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• Receive direction from managers and escalate non-routine questions
• Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications
• Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling

Required Qualifications, US:

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
• Ability to work effectively in structured but flexible, adaptable and changing work environment.
• Bilingual speaking proficiency in Spanish/English
• Ability to follow policies, procedures, and regulations.
• Strong analytical skills with attention to detail and accuracy
• Basic Microsoft Office (Outlook, Word and Excel) skills
• Call Center experience
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Ability to make timely and independent judgment decisions while working in a fast-paced, high demand and results driven work environment.
• Financial services experience
• Ability to manage to production goals, deadlines, and various metrics.
• Knowledge and understanding of financial crime, fraud, or risk management.

Job Expectations:

• Flexible to work any hours during hours of operation, which are: Chandler – Monday – Friday, 7 am – 9 pm, (AZ Time)
• Your assigned schedule is subject to change based on business needs and will fall within these hours of operation. Schedules are dynamic and will change based on business need as determined by customer volume; customers are the primary focus of everything we do.
• Training will be for seven weeks, Monday – Friday, 8:30 am – 5:30 pm
• Work Schedule: your initial schedule after training will be presented to you at time of offer.
• This role may be eligible for a hybrid work-from-home schedule following a minimum of 60 days of active employment.

• Employees who demonstrate certified proficiency in Spanish will receive an additional 5% differential applied to their base salary.

• This position is not eligible for Visa sponsorship

Job Location:

• Chandler, AZ – 2850 S. Price Rd

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

We are looking for a talented reporting and visualization developer to support our weekly patching maintenance efforts. You will build and maintain dashboards that provide visibility into patch discovery, deployment status, schedules, and compliance.

operations acrossboth Unix and Windows environments, ensuring systems remain up-to-date and protected against vulnerabilities.

In this role, you will:

• Coordinate with content owners to validate and deploy patches
• Monitor patch compliance and system health across platforms
• Generate and analyze reports to track patching success, identify trends, and support audit requirements
• Perform data analysis to improve operational efficiency and proactively address potential issues
• Support automation and continuousimprovement initiativesto streamline patching and monitoring processes
• Develop and maintain Tableau and Power BI dashboards to visualize patching status, schedules, and compliance metrics
• Write and optimize SQL queries to extract and transform data from patching systems like Configuration Manager (CM), WSUS, and BigFix
• Collaborate with infrastructure and operations teams to understand reporting needs and data flows
• Integrate data from Ansible-based patch deployment processes
• Automate data refreshes and ensure data accuracy and timeliness in reports
• Create intuitive visualizations that support decision-making and operational efficiency
• Troubleshoot and resolve issues related to data quality, dashboard performance, and user access
• Document report logic, data sources, and dashboard functionality

Required Qualifications:

• 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of experience creating Tableau Desktop Server dashboards and reports
• 2+ years of experience with using SQL, including writing complex queries, and optimizing performance
• 2+ years of Power BI for building and publishing report or the equivalent experience

Desired Qualifications:

• Experience working with data from Configuration Manager (CM), WSUS, and BigFix
• Understanding of OS patching processes and compliance reporting
• Ability to work independently and manage multiple reporting tasks
• Strong analytical and problem-solving skills
• Familiarity with Linux/Window systems and patching practices
• Experience with scripting languages (e.g., Python, PowerShell) for data manipulation or automation
• Knowledge of data warehousing concepts and ETL processes
• Understanding of security and compliance requirements related to patching
• Familiarity with Ansible-based patch deployment workflows

Job Expectations:

• This position is not eligible for Visa sponsorship
• This position has a hybrid work schedule

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Implement and operationalize modern self-serve data capabilities on Google Cloud to ingest, transform, and distribute data for a variety of big data apps
• Enable secure data pipelines to ensure data protection in transit and at rest
• Automate data governance capabilities to ensure proper data observability throughout the data flows
• Leverage AI/Agentic frameworks to automate data management, governance, and data consumption capabilities
• Create repeatable processes to instantiate data processes that fuel analytics products and business decisions
• Work with principal engineers, product managers, and data engineers to roadmap, plan, and deliver key data capabilities based on priority
• Create the Future of Data: design and implement processes using the entire toolset within GCP to shape the future of data

Required Qualifications:

• 5+ years of Database Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of hands-on experience working with Hadoop and Google Cloud data solutions: creating/supporting Spark based processing, Kafka streaming, in a highly collaborative team
• 3+ years of experience with Data lakehouse architecture and design, including hands-on experience with Python, pySpark, Apache Kafka, Airflow, and SQL
• 2+ years working with NoSQL databases such as columnar databases, graph databases, document databases, KV stores, and associated data formats
• Public cloud certifications such as GCP Professional Data Engineer, Azure Data Engineer, or AWS Specialty Data Analytics

Desired Qualifications:

• Proven skills with data migration from on-prem to a cloud native environment
• Proven experience working with the Hadoop ecosystem capabilities such as Hive, HDFS, Parquet, Iceberg, and Delta Tables
• Deep understanding of data warehouse, data cloud architecture, building data pipelines, and orchestration
• Design and implementation of highly scalable and modular data pipelines with built-in data controls for automating data governance
• Familiarity of GenAI frameworks such as Langchain and Langraph to develop agent-based data capabilities
• Dev Ops and CI/CD deployments including Git, Jenkins, Docker, and Kubernetes
• Web based UI development using React and Node JS is a plus

Job Expectations:

• Ability to work on-site in one of the listed locations in a hybrid environment

Will fill out with reruiter

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

This role will play a critical part in fostering a culture of innovation, ensuring ethical practices, and protecting the bank’s reputation through secure and reliable data solutions. This role will focus on the end goal to empower internal fraud stakeholders with advanced analytics and insights to detect, mitigate, and prevent internal fraud more effectively.

In this role, you will:

• Act as the business authority for your product area, aligning with the overall product intent and internal fraud strategic goals.

• Define and maintain a clear, outcome-oriented product area vision and roadmap, focused on data aggregation and analytic enablement.

• Collaborate with the product manager, data engineers, and analytics teams to refine and deliver prioritized features and user stories.

• Collaborate with their product team, other product owners, and delivery teams to experiment, discover and deliver on the product vision.

• Defining and refining user stories, including business readiness stories, ensuring acceptance criteria is clearly understood by the team.

• Team product owner writing of clear and concise features.

• Collaborate with the delivery team to refine features.

• Maintain a healthy backlog of items that are linked appropriately (story → feature → epic).

• Accepting user stories after they have met the acceptance criteria and the definition of done.

• Maintaining continuous and cadenced communication with the product manager and delivery teams

• Coordinating with business analysts, delivery coordinators, POs, and supporting roles that are shared across delivery teams

• Ensure successful ingestion, normalization, and integration of large-scale internal datasets from across the enterprise.

• Support development of analytic models and reporting solutions to serve fraud strategy, risk, operations, and compliance stakeholders.

• Facilitate alignment between internal fraud, compliance, legal, and enterprise data governance teams to ensure proper data usage.

• Champion agile practices and lead product rituals for up to two delivery teams, including backlog refinement, planning, and review.

• Identify and resolve prioritization conflicts, risks, and escalations in partnership with delivery, data, and business teams.

• Lead with a hands-onmindset-collaborating

Required Qualifications:

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 7+ years of experience in product management, with direct ownership of complex data platforms or analytics products.

• Familiarity with data ingestion pipelines, enterprise data platforms, or big data technologies.

• Knowledge and understanding of Data format and data structures (file types, schema, field types, sample data)

• Familiarity with data ingestion methods (push, pull, batch, file drop, API call

• Strong experience with Agile/Scrum methodologies and collaboration tools (e.g., Mural, Jira, Confluence).

• Demonstrated ability to align technical delivery with business outcomes.

• Proven ability to lead cross-functional teams and drive solutions in a matrixed, regulated environment.

• Experience in financial services, particularly in fraud, risk, or compliance.

• Familiarity with data governance, privacy, and regulatory frameworks.

• Strong dependency management and risk leadership skills.

• Proficiency in developing features, user stories backlog management, and defining success metrics.

• Recognized as a strategic thinker and problem-solver with a bias toward action.

Job Expectations:

• Ability travel 10% of the time

• Hybrid role, 3 days in the office, 2 remote

Charlotte NC, Chandler, AZ

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

Wells Fargo is seeking a Product Manager who will be responsible for defining and executing strategies to combat internal fraud within our organization. Utilizing the Agile methodology and Scrum framework, they will lead cross-functional teams to develop solutions that align with our business objectives, regulatory requirements, and customer needs.

In this role, you will:

• Defining and articulate the product vision and strategy to align with organizational goals, focusing on reducing internal fraud risks.

• Collaborate with product designers to ensure solutions meet business and customer needs with a focus on usability and desirability.

• Engage in research to anticipate market trends, customer needs, and prioritize product features accordingly

• Manage product budgets to address priorities, ensuring optimal resource allocation for maximum value.

• Utilize Agile practices to drive product development, ensuring timely delivery and continuous improvement.

• Lead the product team in developing solutions that enhance our internal fraud detection capabilities while maintaining cost efficiency.

• Ensure compliance with regulatory and policy requirements, managing risk through product design.

• Foster a culture of innovation, proactive problem-solving, and customer-centric product development.

• Maintain strong partnerships across other teams to ensure seamless integration and execution of product strategies.

• Continuously monitor and adjust product roadmaps to reflect changes in fraud patterns, technology, and business needs

Required Qualifications:

• 6+ years of Product Management, product development, strategic planning, process management, change delivery, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years of management or leadership experience

Desired Qualifications:

• 6 + years of Website or Application Design experience

• Experience with human-centered design principles and strong risk management leadership skills.

• Proficiency in Agile methodology and frameworks like Kanban and Scrum, along with experience in tools like Confluence and JIRA.

• Strong dependency management skills and ability to communicate effectively at all organizational levels.

• Proven track record in driving organizational change and influencing within a matrixed environment.

• Recognized as a thought leader in product management with a focus on fraud prevention.

Job Expectations:

Hybrid role, 3 days in the office, 2 remote

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment
• Provide risk management consulting to support the business in designing and implementing risk-mitigation strategies
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise
• Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
• Coordinate highly complex activities and guidance to others
• Provide vision, direction, and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact
• Strategically engage with all levels of professionals and managers across the enterprise
• Serve as an expert advisor to leadership

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5+ years of process improvement and facilitation across multiple teams and systems (i.e. SharePoint, OneDrive, etc.) and good experience with MS Office suite of tools (i.e. PPT, Excel)
• Proven experience in developing and managing identity proofing and authentication solutions for account onboarding, with a focus on fraud prevention and expanding the business portfolio.
• Familiarity with JIRA, Confluence
• Experience leading, training, and providing feedback to staff and corresponding managers
• Knowledge & understanding of measuring & presenting key performance metrics (KPIs)
• Ability to develop, automate, and streamline reports, analytical scorecards, and business reviews
• Excellent written & verbal communication at all levels
• A BS/BA degree or higher

Job Expectations:

• Not eligible for visa sponsorship
• This opportunity provides a hybrid work schedule at one of the posted locations:
  • 2700 S Price Rd Chandler, AZ 85286
  • 333 Market St San Francisco, CA 94105
  • 401 S Tryon Charlotte, NC 28202

• Salary range for San Francisco: $115,900-206,100 USD

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment
• Provide risk management consulting to support the business in designing and implementing risk-mitigation strategies
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise
• Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
• Coordinate highly complex activities and guidance to others
• Provide vision, direction, and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact
• Strategically engage with all levels of professionals and managers across the enterprise
• Serve as an expert advisor to leadership

Required Qualifications:

• 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 7+ years of process improvement and facilitation across multiple teams and systems (i.e. SharePoint, OneDrive, etc.) and good experience with MS Office suite of tools (i.e. PPT, Excel)
• Proven experience in developing and managing identity proofing and authentication solutions for account onboarding, with a focus on fraud prevention and expanding the business portfolio
• Familiarity with JIRA, Confluence
• Experience leading, training, and providing feedback to staff and corresponding managers
• Knowledge & understanding of measuring & presenting key performance metrics (KPIs)
• Ability to develop, automate, and streamline reports, analytical scorecards, and business reviews
• Excellent written & verbal communication at all levels
• A BS/BA degree or higher

Job Expectations:

• Not eligible for visa sponsorship
• This opportunity provides a hybrid work schedule at one of the posted locations:
  • 2700 S Price Rd Chandler, AZ 85286
  • 333 Market St San Francisco, CA 94105
  • 401 S Tryon Charlotte, NC 28202

Salary range for San Francisco: $138,500-287,600 USD

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.