דרושים Loan Servicing Representative ב-Wells Fargo ב-India, Hyderabad

In this role, you will:

• Provide servicing activities for low to moderately complex commercial products
• Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
• Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
• Evaluate and upload data into the systems of record
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Provide guidance and training to peers
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• University Masters/Bachelor's degree in Business or related discipline
• Strong knowledge of MS-Excel, MS-Word
• Good English Oral and written communication skills
• Strong analytical, problem solving, and document interpretation skills
• Knowledge in Commercial Mortgage Servicing
• Flexible with the shift timings (6:30pm - 3:30am)

Job Expectations:

• Flexibility towards work on differentprocesses/assignments
• Working with teams and be an active participant
• Exhibits a commitment to the company
• Ability to set priorities, plan and organize work
• Demonstrates/maintainsprofessional conduct under all circumstances
• Ability to conduct process trainings as when required
• Ability to work independently and generate MIS reports for the process
• Takes ownership for the responsibilities
• Motivates himself and the team in achieving team goals
• Good understanding of risk and compliance

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Evaluate moderately complex financial performance of borrower and guarantor based on a variety of factors and determining an appropriate risk rating, both qualitative and quantitative; this would include review of financial statements and compare it against Commercial Real Estate guidelines
• Analyze historical cash flows and developing proforma based on historical performance of the property and relevant market data
• Evaluate existing leases within the property to determine possible impact on cash flows by reviewing for pertinent clauses, such as termination options and go dark
• Review loan documents and summarize salient facts of the loan and ongoing covenants (both financial and non-financial) to be maintained by the borrower
• Perform market research of real estate using various third-party applications and compare performance of subject property against market data to draw conclusion of overall performance
• Review third party documents, such as appraisal, site inspection report, property condition assessment report to infer overall performance of the property and identify significant factors which may impact asset
• Document and synthesize all findings based on above mentioned reviews
• Quality check work performed by junior team members and provide appropriate feedback on the same
• Understand the feedback received from the onshore team members and disseminate the same to the team
• Provide training to the team members and educate them on different scenarios
• Communicate with Asset Managers and make sure to deliver the desired output

Required Qualifications:

• 4+ years of commercial real estate industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in commercial real estate industry, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectations:

• Demonstrate deep understanding of the insurance and mortgage industry , including regulatory requirements and operational workflows.
• Maintain up-to-date knowledge of escrow disbursement processes , including money movement protocols and compliance standards.

Desired Qualifications:

• Graduate and Above

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support performance and overall effectiveness of team as well as cross-group operational tasks
• Proactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations
• Perform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and products
• Independently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims team
• Contribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams
• Provide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims

Required Qualifications:

• 2+ years of customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Advanced knowledge of SQL / Oracle, Power Bi / Tableau, VBA MS Excel & PowerPoint.
• Strong project management and analytical skills
• Excellent verbal, numerical analysis written, and interpersonal communication skills
• Advanced / Expert knowledge of Reg E Advanced / Expert knowledge of VISA Operating Rules & Chargeback Guidelines
• University degree in Business or related discipline.
• Experience in Chargeback is preferred.
• Works with Financial Crimes Management to implement department policies/procedures to maximize efficiency, enhance the customer experience and ensure compliance with government regulatory requirements, including Regulation E, VISA Rules and Regulations, the Bank Secrecy Act, USA PATRIOT Act and FACTA. May also participate in department projects.
• Assists in establishing performance standards, evaluates performance, and trains/coaches Team Members. Coordinates new-hire training and staff up-training as needed.
• Work is typically accomplished through the team of Financial Crimes Specialists; although some higher-risk, more complex cases may require hands-on involvement from the supervisor.

Job Expectations:

• Expert knowledge of Reg E Advanced / Expert knowledge of VISA Operating Rules & Chargeback Guidelines
• Shift Timing: 6:30 PM to 3:30 AM IST (US Holiday)
• Ability to facilitate training or present information to an audience
• Ability to learn quickly and transfer knowledge
• Knowledge of lean and six sigma tools and techniques
• Experience of drafting Statement of Work and creating process maps and process flows
• Knowledge of creating MIS reports and dashboards
• Ability to facilitate new learnings to staff as information, systems, and processes change
• Ability to drive and lead organizational change in a dynamic environment
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Workforce management experience including directing activities of team members, performance management, career development, coaching, mentoring, and succession planning

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support performance and overall effectiveness of team as well as cross-group operational tasks
• Proactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations
• Perform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and products
• Independently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims team
• Contribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams
• Provide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims

Required Qualifications:

• 2+ years of customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Advanced knowledge of SQL / Oracle, Power Bi / Tableau, VBA MS Excel & PowerPoint.
• Strong project management and analytical skills
• Excellent verbal, numerical analysis written, and interpersonal communication skills
• Advanced / Expert knowledge of Reg E Advanced / Expert knowledge of VISA Operating Rules & Chargeback Guidelines
• University degree in Business or related discipline.
• Experience in Chargeback is preferred.
• Works with Financial Crimes Management to implement department policies/procedures to maximize efficiency, enhance the customer experience and ensure compliance with government regulatory requirements, including Regulation E, VISA Rules and Regulations, the Bank Secrecy Act, USA PATRIOT Act and FACTA. May also participate in department projects.
• Assists in establishing performance standards, evaluates performance, and trains/coaches Team Members. Coordinates new-hire training and staff up-training as needed.
• Work is typically accomplished through the team of Financial Crimes Specialists; although some higher-risk, more complex cases may require hands-on involvement from the supervisor.

Job Expectations:

• Expert knowledge of Reg E Advanced / Expert knowledge of VISA Operating Rules & Chargeback Guidelines
• Shift Timing: 6:30 PM to 3:30 AM IST (US Holiday)
• Ability to facilitate training or present information to an audience
• Ability to learn quickly and transfer knowledge
• Knowledge of lean and six sigma tools and techniques
• Experience of drafting Statement of Work and creating process maps and process flows
• Knowledge of creating MIS reports and dashboards
• Ability to facilitate new learnings to staff as information, systems, and processes change
• Ability to drive and lead organizational change in a dynamic environment
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Workforce management experience including directing activities of team members, performance management, career development, coaching, mentoring, and succession planning

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support Loan Servicing functional area or processes
• Identify opportunities to improve various areas within Loan Servicing and recommend solutions
• Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
• Perform moderately complex administrative, transactional, operational, or customer support tasks
• Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
• Receive direction from Loan Servicing supervisors
• Escalate non-routine questions to experienced individuals
• Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
• Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
• Provide guidance to less experienced peers

Required Qualifications:

• 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1-2 years’ experience in Loans, Lending, Mortgages, Payoffs or Loan IQ.
• Candidates with Loan IQ experience will be highly preferred.
• Acceptance to work in 6.30 PM to 3.30 AM shift.

Job Expectations:

• 1+ year of Loan IQ experience.
• 1+ year of Payoff experience.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support and capture all pertinent information from customers about their claims
• Conduct research and provide updates on status of new and existing claims
• Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
• Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
• Receive direction from team lead and escalate questions and issues to more experienced roles
• Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications:

• 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Excellent verbal, written, interpersonal communication skills.
• Preferred to have good knowledge into General ledger, accounting concepts, Banking domain knowledge.
• Intermediate Microsoft Office Skills.

Job Expectations:

• Shift Timings – 5:30 PM - 2:30 AM IST.
• Bachelor’s degree in commerce background.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.