Wells Fargo Associate Fraud & Claims Operations Representative 

India, Telangana, Hyderabad 

518518204

In this role, you will:

• Support and capture all pertinent information from customers about their claims
• Conduct research and provide updates on status of new and existing claims
• Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
• Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
• Receive direction from team lead and escalate questions and issues to more experienced roles
• Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications:

• 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Excellent verbal, written, interpersonal communication skills.
• Preferred to have good knowledge into General ledger, accounting concepts, Banking domain knowledge.
• Intermediate Microsoft Office Skills.

Job Expectations:

• Shift Timings – 5:30 PM - 2:30 AM IST.
• Bachelor’s degree in commerce background.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.