דרושים Services Director ב-Verint ב-ארהב

Principal Duties and Essential Responsibilities:

Minimum Requirements:

Preferred Requirements:

What You’ll Do

• Develop a comprehensive 12-month strategy for Verint and marketing partnerships, working closely with leaders in marketing and sales.
• Drive the execution of marketing plans, ensuring they maximize business impact and are delivered on time and within budget.
• Own relationships with partner marketing leads, co-developing joint programming, securing funding, and executing external campaigns.
• Partner with internal teams to manage the planning and execution of large-scale events, aligning efforts with broader marketing campaigns.
• Manage various event components, including event operations & complex logistics, venue liaison, trade show booth development, trade show marketing programs, budget management and onsite execution.
• Project manage logistics, securing venues and exhibition space, travel, staffing and development of creative concepts.
• Lead budget management for Partner marketing initiatives, ensuring resources are allocated efficiently to achieve the highest ROI.
• Help with the creation of event-focused sales engagement and enablement programs to ensure targeted audience recruitment.

What You’ll Need

• Bachelor’s degree or equivalent, preferably in Business, Marketing, or Communications.
• 12 years of marketing experience, preferably in partner marketing, with a background in cloud technology partnerships2-5 years combined corporate and tradeshow event experience. Experience at a SaaS-based B2B technology company is a benefit.
• Demonstrates strong critical thinking skills and ability to problem solve and resolve obstacles
• High energy, can-do personality and ability to thrive in a high-growth environment.
• Strong focus on execution in a fast-paced environment with a track record of working on multiple events concurrently.
• Expected travel: 30% but may increase / fluctuate based on business needs.
• Proficient in Microsoft Office programs (Excel, Word, PowerPoint). Salesforce.com, Wrike knowledge is a benefit.

Minimum Requirements:

• Bachelor’s degree or equivalent, preferably in Business, Marketing, or Communications.
• 12 years of marketing experience, preferably in partner marketing, with a background in cloud technology partnerships 5+ years combined corporate and tradeshow event experience planning and managing tradeshow events logistics including contracting events scheduling speakers.
• Experience managing complex events involving cross-functional internal and external stakeholders.
• Ability to effectively interface and negotiate with outside vendors.
• Able to quickly shift gears between planning and executing activities.
• Excellent Team work, communication and social media skills.
• Ability to travel to conferences and events.
• Strong collaboration skills with the ability to work effectively both independently and as part of a team.
• Strong Project Management: Must be detail oriented and ability to juggle mulitple projects and manage deadlines. MS, Excel and PowerPoint experience.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

Preferred Requirements:

• CVENT and Salesforce experience preferred
• Wrike (Project Management), CVENT (Event Management Platform) and Salesforce experience

Principal Duties and Essential Responsibilities:

• Developing and leading a practice, engagement teams, and cultivating executive level client relationships.
• Designing and developing very high quality and distinctive business solutions.
• Evaluating customer's business needs, thus contributing to strategic planning of information systems facilities and software directions.
• Preparing of major strategic proposals.
• Work with virtual account team (VAT) to perform rigorous analysis to identify potential value creating opportunities, developing cohesive conclusions, and presenting key findings at the executive level.
• Develop specialist knowledge/leading expert/authority in and across industry segments.
• Develop new consulting techniques and methods. Demonstrated ability to work with all levels of leadership to create strategies, tools & solutions for Verint’s service offerings.
• Responsible to sell services on a quarterly and annual basis.
• Produce accurate and timely quarterly revenue forecasts with a variance of <5%.
• Partner with the product sales leadership and grow the services business through strong new and existing customer relationships and references in the region/customer segment.

Minimum Requirements:

• Bachelors degree in a related field or equivalent experience.
• 12+ years’ experience working in a software/systems integrator/technology-related or Services field.
• Superior customer relationship skills.
• A proven track record of attaining and exceeding assigned services revenue quotas.
• A proven track record of developing and maintaining required practice management standards and processes.
• Excellent communication and presentation skills, with ability to deliver effective presentations to senior executives - both internally and to customers.
• Ability to travel up to 20% of the time
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred Requirements:

• Contact Center knowledge/expertise.
• Software systems implementation experience.
• 5 + years working at a top tier consulting firm.
• 8+ years of experience leading people, including coaching, development/training, performance management and compensation planning.

Minimum Requirements:

• Bachelor’s degree or equivalent experience in business administration, healthcare, human resources or a related field, or equivalent work experience.
• 10 years of experience in leading Benefits Administration for large corporations.
• 5 years of HR/Benefits leadership experience, in a self-insured company.
• 8 years of progressive people leadership experience including coaching, development/training, performance management and driving engagement.
• Advanced Microsoft Excel skills
• Strong vendor management and selection experience.
• Strong relationships with brokers and supporting vendors.
• Strong analytical skills with ability to present results in a clear and effective manner.
• Strong problem-solving skills with ability to apply resolutions.
• Effective communicator with strong interpersonal skills and a proven ability to work in a collaborative, team-oriented environment.
• Strong attention to detail and excellent customer service required.
• Hands-on leader who has a proven ability to prioritize competing responsibilities, clearly communicate expectations and meet tight deadlines.
• Strong track record with developing a cross functional, cross trained matrix team.
• Location of role is US remote but must be able to work EST hours.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

MIN: $165K

MAX: $175K

Overview of Job Function:

As the GTM Strategy Sr. Director, you will be responsible for our Agent Copilot Strategy and offers to drive overall business growth. This will include all relevant offering materials including, pricing, tools, messaging, sales programs, and enablement materials to support market growth. This role is reporting into the Verint Product Organization, and you will work together with a small team of GTM experts to develop a market leading offering strategy and to operationalize it across all company functions.

To succeed in this role, you’ll need a deep understanding of GTM strategy, process and execution to successfully deliver offerings into our sales and partner channels, as well as having a deep understanding of the contact center market landscape, solutions, technology, competitive analysis, and pricing strategies. A strong understanding of SaaS business models, Data, AI, and enterprise IT ecosystems is required.

Principal Duties and Essential Responsibilities:

• Business Results - own the offer by driving the strategy that will lead to an improved position in the market.
• Work with our go-to-market, product management, and sales teams to evolve and develop our vision and positioning.
• Innovation - define market requirements for your solutions using customers’ needs, market dynamics, industry trends and the competitive landscape as inputs.
• Messaging - develop positioning and messaging that differentiates Verint and resonates with buyers, highlighting business value, impact, and ROI.
• Content - partner with marketing and sales enablement to ensure compelling content is developed that reinforces offering positioning and messaging.
• Sales enablement – work with the sales enablement team to deliver compelling training for our global sales teams and partners in support of new offering launches.
• Communicate the Open Platform and value propositions to varying technical and non-technical clients, including Executive C-level management, VP, and Director levels, and end-users.
• Thought Leadership - influence industry analysts, media, and customers to share Verint’s vision for the market and our solutions.
• Work with a variety of matrixed organizations, including engineering and go-to-market to ensure successful prioritization and execution of product roadmap and development.
• Competitive intelligence - track and deeply understand the competitive landscape for legacy players and new entrants and develop competitive positioning for our solutions.
• In the future, may lead, mentor and coach a go-to-market team, including staffing, performance management, and talent development, etc.

Minimum Requirements:

• Bachelor’s degree in marketing, technology, business, or equivalent work experience
• Minimum of 15+ years of overall experience in go-to-market strategy and execution
• Experience with agent assistant and IVA solutions and as a practitioner in that space
• Extensive experience with SaaS software
• Proven ability to drive the strategy of a market leading software solution with double digit annual growth
• Consultative sales experience especially in client adoption of cloud solutions
• Ability to mix deep technical expertise with simple, everyday language to deliver a story that is memorable, educational, and useful
• Strong collaboration skills with the ability to influence and work effectively in a highly matrixed environment to garner support, transfer enthusiasm, spark innovation, drive execution and resolve conflicts and challenges
• Effective at interacting with a wide range of audiences, including the executive level, demonstrating exceptional interpersonal, oral, and written communications abilities
• Effective problem solver with strong business acumen, creativity, and high analytical skills
• Adept at quickly understanding new technologies and identifying business value
• Proven ability to work effectively across a diverse and matrixed organization
• Excellent leadership, communication, and collaboration skills at an executive level
• Ability to travel up to 50%
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
• The ability to obtain the necessary credit line required to travel

Preferred Requirements:

• Minimum of 8+ years’ progressive leadership experience

MIN: $140K

MAX: $165K

Principal Duties and Essential Responsibilities:

• Investigate and manage complex system and/or application issues to resolution, engaging and driving internal and external resources to action, as needed
• Coordinate with Verint Support and Development teams to identify workarounds, analyze root cause, and implement long-term fixes
• Monitor customer environments to proactively anticipate and/or identify business impacting issues
• Escalate to other resources, advise customers, propose solutions and effectively respond to service performance issues
• Perform systems management for on-premises and cloud-based servers, including patch management, system monitoring, proactive and reactive troubleshooting
• Assist in the planning and execution of system updates
• Engage in small consultancy style application-oriented projects and handle complex incidents
• Proficient in uncovering, understanding, and communicating full scope and business impact of issues reported by the customer to achieve timely resolution of issues
• Possess a solid understanding of the Verint application's features and functionality and how it aligns with customer business objectives
• Maintain clear, effective communications with all stakeholders both external and internal
• Create documentation in a variety of situations - RCAs, change requests, bulletins, etc. – that is professional and easy to understand
• Manage time effectively to complete assigned work and adapt schedule based on customer needs and priorities
• Make a positive contribution to Verint’s Managed Services team through continuous improvement and knowledge sharing
• Work closely with clients to identify their needs and ensure client satisfaction

Minimum Requirements:

• Bachelor’s degree in Computer Science, Information Technology, related field, or equivalent work experience
• 5+ years of technical support, software installation or other engineering experience in an enterprise software industry
• Strong written and verbal communication skills; ability to translate the explanation of technical concepts to a broad audience which may include varying levels of understanding and perspectives
• Proficient in analyzing log files and understand the root cause of the issue
• Familiarity with database querying (SQL) and basic understanding of networking and security principles
• Proficiency in learning various applications, how they are used, and the impact to business needs
• Experience in working with web-based products hosted on Windows based servers
• Prior experience with the installation, support, usage, or administration of Verint software
• Highly motivated with an ability to execute independently
• Up to 10% of travel within the US
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred Requirements:

• Familiarity with Contact Center operations and technology software and tools
• Experience with Security such as Single Sign-On with Windows & other security aspects
• 5 years’ experience in a customer-facing role within a technological environment

Principal Duties and Essential Responsibilities:

Minimum Requirements:

Preferred Requirements: