דרושים ב-Verint ב-United States

Principal Duties and Essential Responsibilities:

• Lead the execution and evolution of the Problem Management practice across Cloud Operations
• Identify recurring and pervasive issues through data analysis and pattern recognition
• Facilitate and contribute to blameless postmortems and incident reviews
• Deliver actionable insights and recommendations to engineering and product teams
• Track and drive resolution of root causes, ensuring long-term fixes are implemented
• Build strong relationships with Engineering, SRE, and Support teams to foster a culture of shared responsibility
• Host recurring uptime and reliability review meetings with cross-functional stakeholders
• Communicate findings and progress clearly and concisely to executive leadership
• Serve as a trusted advisor during incident reviews and RCA development
• Develop and maintain KPIs, dashboards, and metrics to measure the effectiveness of Problem Management
• Contribute to the design and implementation of continuous service improvement (CSI) initiatives
• Ensure compliance with internal standards and regulatory require
• Mentor teams on best practices in problem identification, analysis, and resolution.

Minimum Requirements:

• 5 years experience in ITSM, SRE or DevOps environments
• Excellent communication skills, including executive-level reporting
• Tenacious follow-through and attention to detail
• Strong analytical and pattern recognition skills
• Proven ability to lead cross-functional initiatives and influence without authority
• Fast learner with a growth mindset and a passion for service reliability
• 3 years experience in these or similar technologies: ServiceNow; Jira/Confluence, Excel
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred Requirements:

• Experience working in large-scale cloud environments
• Experience withMS PowerBI, Tableau, Cognos, MicroStrategy
• Experience writing customer-facing root case analysis (RCA) documentation
• Bachelor’s degree in a related field
• ITIL v4 certifications or equivalent experience
• Familiarity with SRE principles and blameless postmortem culture

Overview of Job Function:

As the VP, GTM Strategy, you will be responsible for our Agent Copilot Strategy and offers to drive overall business growth. This will include all relevant offering materials including, pricing, tools, messaging, sales programs, and enablement materials to support market growth. This role is reporting into the Verint Product Organization, and you will work together with a small team of GTM experts to develop a market leading offering strategy and to operationalize it across all company functions.

To succeed in this role, you’ll need a deep understanding of GTM strategy, process and execution to successfully deliver offerings into our sales and partner channels, as well as having a deep understanding of the contact center market landscape, solutions, technology, competitive analysis, and pricing strategies. A strong understanding of SaaS business models, Data, AI, and enterprise IT ecosystems is required.

Principal Duties and Essential Responsibilities:

• Business Results - own the offer by driving the strategy that will lead to an improved position in the market.
• Work with our go-to-market, product management, and sales teams to evolve and develop our vision and positioning.
• Innovation - define market requirements for your solutions using customers’ needs, market dynamics, industry trends and the competitive landscape as inputs.
• Messaging - develop positioning and messaging that differentiates Verint and resonates with buyers, highlighting business value, impact, and ROI.
• Content - partner with marketing and sales enablement to ensure compelling content is developed that reinforces offering positioning and messaging.
• Sales enablement – work with the sales enablement team to deliver compelling training for our global sales teams and partners in support of new offering launches.
• Communicate the Open Platform and value propositions to varying technical and non-technical clients, including Executive C-level management, VP, and Director levels, and end-users.
• Thought Leadership - influence industry analysts, media, and customers to share Verint’s vision for the market and our solutions.
• Work with a variety of matrixed organizations, including engineering and go-to-market to ensure successful prioritization and execution of product roadmap and development.
• Competitive intelligence - track and deeply understand the competitive landscape for legacy players and new entrants and develop competitive positioning for our solutions.
• Lead, mentor and coach a go-to-market team, including staffing, performance management, and talent development, etc.

Minimum Requirements:

• Bachelor’s degree in marketing, technology, business, or equivalent work experience
• Minimum of 15+ years of overall experience in go-to-market strategy and execution with a minimum of 10+ years of progressive leadership experience
• Experience with agent assistant and IVA solutions and as a practitioner in that space
• Extensive experience with SaaS software
• Proven ability to drive the strategy of a market leading software solution with double digit annual growth
• Consultative sales experience especially in client adoption of cloud solutions
• Ability to mix deep technical expertise with simple, everyday language to deliver a story that is memorable, educational, and useful
• Strong collaboration skills with the ability to influence and work effectively in a highly matrixed environment to garner support, transfer enthusiasm, spark innovation, drive execution and resolve conflicts and challenges
• Effective at interacting with a wide range of audiences, including the executive level, demonstrating exceptional interpersonal, oral, and written communications abilities
• Effective problem solver with strong business acumen, creativity, and high analytical skills
• Adept at quickly understanding new technologies and identifying business value
• Proven ability to work effectively across a diverse and matrixed organization
• Excellent leadership, communication, and collaboration skills at an executive level
• Ability to travel up to 50%
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
• The ability to obtain the necessary credit line required to travel

Principal Duties and Essential Responsibilities:

• Build healthy pipeline through outbound channels including telephone and email as well as qualify inbound leads resulting from demand generation programs, web inquiries, referrals, and events.
• Discover the customers’/prospects’ business initiatives and develop strategies to maximize selling opportunities.
• Uncover and qualify ideal customer profile prospects.
• Account mapping and contact acquisition to ensure we know the right stakeholders.
• Handover qualified leads to our Account Executives.
• Build sales cadences and nurture flows for targets throughout the buying process.
• Maintain a thorough knowledge of Verint products and technology, as well as industry trends.
• Speak to value of Verint solutions and build credibility and trust with prospects/customers as well as internal and external partners.
• Provide routine updates to Salesforce.com with account activity and status.

Minimum Requirements:

• Bachelor’s degree or equivalent experience in business.
• 1-3 years’ experience in Business Development, Sales or like function.
• Ability to articulate business value aligned to a prospect’s critical business issues.
• Driven and motivated individual that is willing to put in the effort to become successful.
• The desire to become an expert within the field.
• Excellent communicator, comfortable speaking with to senior stakeholders.
• Can-do attitude and a problem solver.
• Curious by nature and willing to learn new things.
• Experience with Salesforce and Outreach.io is a plus.
• B2B sales experience is a plus, but not required.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
  

MIN: $65K

MAX: $80K

Principal Duties and Essential Responsibilities:

Minimum Requirements:

Preferred Requirements:

Principal Duties and Essential Responsibilities:

• Execute the Company’s sales strategies and achieve established sales quota in the assigned territory by identifying business opportunities through territory management, target account prospecting, and profiling.
• Responsible to lead all regularly scheduled calls and assign tasks with accountability to the virtual team members.
• Owns the Executive relationships and is responsible for understanding the customers’ business needs and direction.
• Be up to speed with all current events within the account, understand the political landscape, be able to manage relationships at all levels, and be able to map our solutions to help them meet their business objectives.
• Develops and owns the overall sales pipeline and is responsible for both closing and prospecting into Verint’s top accounts.
• Effectively conducts interaction with accounts at all levels; face-to-face calls, conference calls, WebEx, and email communications.
• Thoroughly assess the customer’s needs and present the appropriate solution, utilizing the region’s Solutions Engineer(s) as needed.
• Serves as a focal point for customer support issue escalation and maintains high levels of customer satisfaction and loyalty with customers.
• Provide effective sales presentations and product demonstrations to assigned customers and prospects.
• Maintain effective relationships with established customers and develop strategies to maximize revenue opportunities through increased portfolio usage.
• Provide the sales management team with accurate and timely reporting of activities including weekly and monthly sales forecasts, the status of the sales pipeline, and results of prospecting activities.
• Provide routine and accurate updates to the Company’s sales database with account activity and status.
• Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends.

Minimum Requirements:

• Bachelor's Degree or equivalent work experience
• Five (5) years of sales experience and success in selling high-value, complex, and long sales cycle enterprise software and/or high-value services.
• Proven and successful sales track record of quota attainment
• Must be able to effectively prospect and identify business opportunities, conduct needs analysis, and present and close solutions sales to targeted accounts.
• Effective and Professional presentation and communication skills, both written and verbal are required with the ability to penetrate and establish relationships with customer’s senior-level executives.
• Must possess excellent negotiation and closing skills with the proven ability to qualify prospects from both an operational and financial standpoint
• Travel approximately 50-75%.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
• The ability to obtain the necessary credit line required to travel

Preferred Requirements:

• Working knowledge of value-added ROI business process sales engagements/tools
• Knowledge of Workforce Management, and /or CRM/ERP software background desired

Principal Duties and Essential Responsibilities:

• Design and develop overall data architecture to ensure the effective storage, retrieval, and analysis of large-scale data sets
• Build and maintain scalable data pipelines for ingesting, processing, and transforming data from various sources into our data warehouse or data lake. Ensure data quality and data consistency throughout the pipeline
• Optimize data storage, retrieval, and processing performance through indexing, partitioning, and caching techniques
• Evaluate and select appropriate technologies, tools, and platforms for data processing
• Improve availability and reliability of data streaming pipeline
• Evaluate the scalability of data architecture to accommodate future growth and changing business needs
• Develop build and deployment automation for microservices using CI/CD

Essential Requirements:

• Bachelor's degree in Computer Science, Engineering or related field
• 8+ years developing backend services with Java/ Scala/Python
• Strong modern data store knowledge including traditional data warehouse and data lake
• Experience on solution design with microservices dealing large scale datasets
• Experience in automating operational tasks through development and coding.
• Hands-on experience using Maven, Jenkins, Git, JUnit
• 5+ years working experience using cloud services in AWS or other cloud provider
• Excellent communication skill

Preferred Requirements:

• Knowledge of Spark (java, Scala)
• Knowledge of Databrick
• Hands-on experience with Docker and Kubernetes
• Experience working in cloud environments: AWS and/or Azure
• Familiarity with performance monitoring using Datadog
• Understanding of asynchronous Java programming

MIN: $135K

MAX: $190K

Principal Duties and Essential Responsibilities:

• Execute the Company’s sales strategies and achieve established sales quota in the assigned territory by identifying business opportunities through territory management, target account prospecting, and profiling.
• Responsible to lead all regularly scheduled calls and assign tasks with accountability to the virtual team members.
• Owns the Executive relationships and is responsible for understanding the customers’ business needs and direction.
• Be up to speed with all current events within the account, understand the political landscape, be able to manage relationships at all levels, and be able to map our solutions to help them meet their business objectives.
• Develops and owns the overall sales pipeline and is responsible for both closing and prospecting into Verint’s top accounts.
• Effectively conducts interaction with accounts at all levels; face-to-face calls, conference calls, Webex, and email communications.
• Thoroughly assess the customer’s needs and present the appropriate solution, utilizing the region’s Solutions Engineer(s) as needed.
• Serves as a focal point for customer support issue escalation and maintains high levels of customer satisfaction and loyalty with customers.
• Provide effective sales presentations and product demonstrations to assigned customers and prospects.
• Maintain effective relationships with established customers and develop strategies to maximize revenue opportunities through increased portfolio usage.
• Provide the sales management team with accurate and timely reporting of activities including weekly and monthly sales forecasts, the status of the sales pipeline, and results of prospecting activities.
• Provide routine and accurate updates to the Company’s sales database with account activity and status.
• Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends.

Minimum Requirements:

• Bachelor's Degree or equivalent work experience
• Five (5) years of sales experience and success in selling high-value, complex, and long sales cycle enterprise software and/or high-value services.
• Proven and successful sales track record of quota attainment
• Must be able to effectively prospect and identify business opportunities, conduct needs analysis, and present and close solutions sales to targeted accounts.
• Effective and Professional presentation and communication skills, both written and verbal are required with the ability to penetrate and establish relationships with customer’s senior-level executives.
• Must possess excellent negotiation and closing skills with the proven ability to qualify prospects from both an operational and financial standpoint
• Travel approximately 50-75%.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
• The ability to obtain the necessary credit line required to travel

Preferred Requirements:

• Working knowledge of value-added ROI business process sales engagements/tools
• Knowledge of Workforce Management, and /or CRM/ERP software background desired
• Bachelor’s Degree or equivalent sales experience

MIN: $100,000

MAX: $120,000