דרושים Product Designer Ii - Earner Experience ב-Uber ב-ארהב

About the Role

- - - - What the Candidate Will Do ----

1. Build a vision: define a product vision for the team and identify near and long-term initiatives to build your product roadmap.
2. Align teams: work closely with cross-functional teams across Uber Verticals, Eng, Data Science, and Operations to align business and product strategy.
3. Execute: translate user needs and insights into product requirements by distilling user problems, writing hypotheses, and describing desired outcomes.
4. Iterate: distill insights from various data sources such as performance dashboards, experimentation results, and user research. Then apply the findings back into the product development process.

- - - - Basic Qualifications ----

1. Bachelor's Degree in Computer Science, Information Systems, Engineering, Business Management or equivalent.
2. At least 4 years of experience as a Product Manager.
3. Experience working with design on complex UI/UX challenges.
4. Experience building consumer products. This is a user-focused role, so experience delivering highly successful and creative mobile user-facing products is a must.
5. Experience using data to drive strategic decisions. This is a complex problem space, requiring experience with experimentation and data-driven decision-making.
6. Excellent stakeholder management skills.

- - - - Preferred Qualifications ----

1. Deep understanding of marketplace mechanics.
2. Experience building global products.

For New York, NY-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year.

About the Role

You'll be responsible for shipping experiences and personalized coaching that empower Earners to:

1. Strategize: Decide when and where to drive;
2. Earn smarter: Understand how to maximize their earnings; and
3. Plan ahead: Navigate new products and earning opportunities.

- - - - What the Candidate Will Do ----

1. Build a vision: define a product vision for the team and identify near and long-term initiatives to build your product roadmap.
2. Align teams: work closely with cross-functional teams across Marketplace, Uber Verticals, Eng, Data Science, and Operations to align business and product strategy.
3. Execute: translate user needs and insights into product requirements by distilling user problems, writing hypotheses, and describing desired outcomes.
4. Iterate: distill insights from various data sources such as performance dashboards, experimentation results, and user research. Then apply the findings back into the product development process.

- - - - Basic Qualifications ----

1. At least 6 years of relevant experience with at least 3 in product management
2. Deep user empathy to design narratives and UX that resonate with Earners
3. Analytical rigor to set priorities and drive decision-making
4. Ability to navigate / simplify complexity and teach others
5. Strong stakeholder management across partner teams and at global scale

- - - - Preferred Qualifications ----

1. Ability and desire to dig into the data and discover insights on your own
2. Marketplace experience and comfort managing user versus business trade-offs
3. Experience owning and driving business value from a user-facing global platform product
4. Rich toolkit of Machine Learning tools and knowledge of how to deploy them
5. A strong creative streak and successful track record pitching new business ideas 0-to-1
6. First principles thinking and ability to respectfully challenge longheld assumptions

For New York, NY-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year.

- - - - What the Candidate Will Do ----

1. Define and execute the product strategy for launching trains and buses in new markets.
2. Partner with engineering, design, operations, and external partners to deliver scalable solutions.
3. Drive roadmap prioritization & execution by balancing global growth goals with local market needs.
4. Use data, research, and competitive analysis to inform decisions and iterate on features.
5. Ensure a seamless rider experience across booking, ticketing, and trip management flows.

1. 4+ years experience delivering highly successful web or mobile products with your signature all over them
2. Experience in product management delivering consumer-facing products.
3. Strong analytical skills and ability to make data-informed decisions.
4. Proven track record of working cross-functionally to deliver impactful features.

1. Experience working on global products or multi-market launches.
2. Familiarity with travel, ticketing, or transportation industries.
3. Ability to thrive in ambiguity and adapt quickly in fast-paced environments.
4. Strong communication skills with stakeholders at all levels.
5. Comfort balancing user needs, business goals, and technical constraints

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

We aim to prioritize safety and growth at a global scale by building and optimizing cost-efficient identity verification processes for identifying risky actors and limiting unnecessary friction for safe earners.

As a Risk and Compliance Specialist, you will play a pivotal role in ensuring the highest service quality standards, risk mitigation, and compliance within our organization. Your responsibilities will revolve around analyzing data, identifying potential risks, implementing strategies to address compliance issues, and fostering a culture of continuous improvement. This role requires strong analytical skills, problem-solving abilities, effective communication, and a collaborative mindset to work with various organizational stakeholders. The ideal candidate will be proficient in Google Sheets and demonstrate a commitment to execution excellence.

• Analyze metrics, risk factors, and compliance standards to identify areas for improvement.
• Develop and implement strategies to enhance service quality, mitigate risks, and ensure compliance with regulatory requirements.
• Identify emerging risks and trends, and proactively recommend solutions to mitigate potential impacts on service quality and compliance.
• Work on content development in case of gaps in the SOPs/KB pages.
• Utilize analytical tools, including Google Sheets, to collect, organize, and analyze data for informed decision-making.
• Work with TLs to improve the team's TPH, R2, insights & impact metrics.
• Willingness to work in shifts (rotating day/night shifts, rotating weekend offs).

Basic Qualifications

• Proven track record of identifying issues, developing innovative solutions, and implementing effective strategies to address challenges related to service quality, risk management, and compliance.
• Strong interpersonal skills with the ability to collaborate effectively with cross-functional teams and influence stakeholders to achieve common goals.
• Demonstrated proficiency in using Google Sheets for data analysis, reporting, and collaboration.
• Excellent verbal and written communication skills with the ability to articulate complex concepts and technical information to diverse audiences.
• Commitment to delivering high-quality results, meeting deadlines, and continuously improving processes and procedures to achieve organizational objectives.
• Work in a 24x7 support environment, pro-actively take initiatives/ suggest improvements, and work closely with the TLs in carrying out projects.
• Ability to train new hires, and floorwalkers and set them up for success when they start production.
• Ability to analyze complex data sets, identify patterns, and derive actionable insights to improve service quality and mitigate risks.

Preferred Qualifications

• Must be in the current roles for 6 months at least.
• Strong attention to detail, critical thinking skills, and the ability to exercise sound judgment in decision-making.
• Proven track record of executing projects, driving process improvements, and achieving measurable results.
• Excellent organizational skills with the ability to prioritize tasks, manage multiple projects simultaneously, and adapt to changing priorities.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

What the Candidate Will Need / Bonus Points

• Social Media - Ticket Handling
• Communicate with high-profile riders and influencers on social media and represent Uber’s support spirit
• Manage escalations from various internal teams i.e. IRT, ECR, Cross support, CEO Escalations, Stakeholder Escalation, escalations, provide language support, support Driver Escalation from BPOs and keep a sharp focus on HighPriority queue for critical safety escalations.
• Have the ability to handle safety-related escalations on social media with empathy and presence of mind while working with relevant teams internally to get them resolved on time
• Provide top-notch customer support through emails and phone calls alike for all of our audiences, if need be. We take pride in the fact that we treat riders and driver-partners as equals and we’d want you to be on the same page
• Help in improving processes and never shy away if you have to build a new process. We always optimize for better customer experience
• Identify patterns and help in making the support systems better as we scale
• Voice and speech capabilities
• Should be able to take calls and confidently interact with customers from any social background by effectively listening, understanding and speaking in English. Other regional languages are a plus
• RCA and deep dives
• Should have intermediate knowledge on Excel/Word/Slide to extract data, frame basic models and represent it on documents/slides
• Understand post virality, have the ability to monitor and control it
• Be able to report viral post trends so internal teams can take the right action in a timely manner
• Monitor the social media handles of Uber, which are essentially Twitter and Facebook with a dash of Instagram as well
• Have the expertise to communicate with celebrities who raise support tickets on social media (COEs, actors, sports personalities, journalists, writers, etc)\
• Insight generation
• Should be able to relate support opportunities with Uber’s business needs and hence identify process/policy insights from BAU activities
• Creative Responses
• Positive Engagement: Must be able to write positive appreciation-worth responses on social media to transform negative experiences into a positive one.
• Killer Response: Should be able to identify opportunities where we can write virality-worthy responses which get social media traction. In turn, leads to positive brand sentiments.
• Delighter Program:Should be inclined to engage with the Rider/drivers on Social, ideate a delighter, and execute it end to end to create positive stories on social media.
• Understanding Social Media platforms and metrics
• Should have acquired understanding about Social Media platforms and various metrics accepted globally. Should also be using these platforms to keep one updated about recent policies and features

- - - - Basic Qualifications ----

Graduate degree (Mass Communication Preferred)

Strong verbal and written communication skills

Willingness to work flexible shifts (including mornings, evenings, and weekends)

- - - - Preferred Qualifications ----

• Outstanding written and verbal communication skills with proven ability to write clear, concise, and accurate messages
• Demonstrate awareness of social media trends/developments and how those can be implemented to improve community engagement/customer service
• In-depth knowledge of and enthusiasm for social media Expertise and interest in social media best practices and a willingness to innovate
• Familiarity with Google Drive, especially Google Spreadsheet and Google Docs Ability to maintain a professional and calm demeanor while juggling multiple, high-priority tasks concurrently.
• Ability to stay calm under high-pressure situations

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

About the Role

In this role, you will drive the strategy, roadmap, and thought leadership behind features that will scalably unlock new restricted item categories in new markets, strengthen our reliability and compliance in markets we’re already launched in, and accelerate growth of these burgeoning categories. You will own the end-to-end success of these categories, from optimizing how customers search and discover restricted items amongst a myriad of restrictions, to ensuring seamless and compliant deliveries through the Earner flow, to enhancing how merchants merchandise and promote these products in their storefronts. The Restricted Items team sits within the Grocery & Retail organization, a rapidly growing category on Eats with significant conviction and investment.

You will be driving projects with a broad set of cross-functional stakeholders across engineering, design, business development, sales, operations, data science, legal, privacy, and more. This role is a great fit for a PM with a real passion for solving complex problems across global markets, great technical depth, principled thinking, seasoned prioritization skills, and a mentality of starting with the customer first and working backward. This PM will be most successful if they are excited about becoming completely immersed in the Restricted Items world – you will ultimately be the subject matter expert when it comes to third party delivery of regulated items.

The opportunities to advance the restricted items charter are endless. This is a representative sampling of the areas you might be tackling on the team:

1. Drive the strategy, roadmap, and thought leadership behind features that will scalably unlock new restricted item categories in new markets, strengthen our reliability in markets we’re already launched in, and accelerate growth of these burgeoning categories
2. Craft the foundations required to effectively unlock new restricted item business lines, driving incremental revenue in new markets we’re currently blocked in due to lack of product support for local regulations (ie. Cannabis in the US, Pharmacy in the UK)
3. Optimize how we surface restricted items in the customer shopping journey - through search, browse, promotions, and merchandising - how can we maximize the discoverability and orderability of restricted items while still being socially responsible and adhering to regional regulations?
4. Collaborate closely with regional operations and business partners in order to understand the local regulations and pain points related to restricted items, then synthesize the feedback across global markets to develop a strategic product roadmap to solve them
5. Ideate on and implement innovative and effective ways to strengthen age verification flows to deter minor delivery and discourage Earner non-compliant behaviors, improving our global compliance rates
6. Ensure the end-to-end reliability and success of trips that contain restricted items
7. Optimize how merchants onboard and configure their catalogs for restricted items, maximizing the orderability and selection of these products
8. Influence and collaborate with various product teams across Uber that we depend on in order to ensure compliant deliveries of restricted items (ie. Search, Earner Experience, Fulfillment)

Basic Qualifications

1. Minimum 3-5 years experience delivering successful and innovative products with your fingerprints all over them
2. Technical savviness. Can manifest in different ways: a computer science undergraduate degree, hands-on software engineering experience, or experiences building complex software products side by side with engineers. Technical understanding must go from the highest abstractions down to the meta

Preferred Qualifications

1. Attention to detail. The ability to obsess over every single part of the retailing process
2. Customer obsession. The ability to take on complex product challenges and find elegant, simplifying solutions to avoid making them our users and partner’s problems
3. Finger-tippiness with data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to leverage this data to make decisions without getting stuck in analysis paralysis
4. A “Driver” mindset. You are biased toward action, a great collaborator, a master disambiguator/simplifier, and constantly pushing toward clarity and delivery
5. Grittiness. You never hesitate to roll up your sleeves and tackle something hands-on
6. A high bar across the board — from your own contributions to the people you work with, to the products you work on
7. A true passion for Uber’s mission, our products, and the company’s hybrid technology/operations nature
8. A never-ending desire to grow and learn

Bonus Points For

1. Experience building products from 0 to 1
2. Experience in the grocery, retail, CPG or ecommerce industry
3. Experience working across global requirements and expertly synthesizing them in order to craft a scalable product roadmap
4. Experience working with local regulations and/or age verification technologies

For New York, NY-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year.

What the Candidate Will Do:

• Define the operating structure and processes to implement on product strategy
• Lead a community of strategic leaders to encourage significant impact to the business
• Maintain regular communications with key team members across the org
• Ensure functional partners are aligned on key objectives for the program/product
• Advise product teams on the global feasibility of products throughout the product life cycle
• Develop an end-to-end product rollout plan, and project-manage implementation
• Collaborate with key team members (legal, tax, policy, support, etc) to prepare products for launch
• Track core business metrics related to the product
• Identify key problem areas and/or geographies impacted by the product post-launch
• Surface and advocate for key insights from the business to advise product improvement

Basic Qualifications:

• 5+ years experience in operations, business consulting, finance or similar analytical role
• Excellent communication, the ability to engage internal and external customers
• Deep understanding of the user experience
• Ability to leverage data to inform and support critical decisions
• Strategic alignment, able to bring key stakeholders across functions together
• A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
• Ability to foster collaboration and facilitate teamwork
• Effective prioritization

Preferred Qualifications:

• SQL proficiency
• Deep analytical expertise
• People management experience
• Prior experience working with Search or ranking functions
• Prior experience working on global projects, or in an international setting