דרושים Director Head Safety Emea ב-Uber ב-ארהב

What You'll Do

• Catalog Onboarding : Manage the different pathways we enable merchants to bring on their product & inventory data onto the platform, focussing on quality assurance and reliability.
• Cross-Functional Collaboration: Partner with Commercial and Integration Engineering teams to integrate merchants’ catalog/inventory systems with Uber’s native catalog platform.
• Process Monitoring and Development: Design and monitor processes to ensure the accuracy, health, and reliability of product data across the platform.
• Product Feature Rollout: Assist in building and launching Uber’s Universal Product Database for EMEA countries, enhancing the accuracy and reliability of product information at scale.
• Category Growth Enablement: Support category-led growth opportunities, such as CPG (Consumer Packaged Goods) ads, by developing and leveraging category and product-level insights.

What You'll Need

• 3+ years of professional work experience in a related field (business operations, tech, analytics, consulting, banking, etc.)
• An analytical mindset and strong business acumen; you have experience using SQL and advanced Excel, and are comfortable translating technical details to business outcomes
• Highly collaborative; you know how to collaborate, engage and partner with a variety of different stakeholder groups in order to achieve shared goals

Preferred Qualifications

• Prior Grocery, FMCG or Retail experience (particularly in catalog/inventory management, business intelligence, analytics or merchandising functions)
• Proficiency in data manipulation, automation or scripting tools (e.g. Python, Google Apps Script, VBA, etc.) is a plus

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

US&C IRT Tier 2 Specialist (S1 Role)

As a Safety Investigations Specialist, you will take ownership of requests and solve customer tickets across all our critical and advanced lines of business through different modalities (phone, chat, message), challenging yourself to solve the most complicated and interesting problems our users face. You will present your insights to stakeholders and contribute towards the continuous improvement of our policy and services.You will create advocates out of even the most frustrated users, and you’re always looking for outstanding and exciting ways to improve their experience!

What the Candidate Will Do:

• Respond to high-volume, live queue of sensitive incident inbound cases and/or outbound queues.
• Report & document issues with reporting parties using various platforms.
• Master multiple knowledge bases and contact management systems.
• Attend to cases of a lower level in IRT (L1 / L2), making detailed investigations, using various support platforms (email, chat, phone) to develop case details, analyze evidence, and take the actions according to the process. Tasks may be split into two functions: Standard Safety Support and Investigations and Deactivations.

Basic Qualifications

• At least 6 months of customer support experience handling sensitive issues.
• Strong emotional intelligence (EQ) and emotional regulation skills.
• Strong communication skills, both verbal and written.
• Strong problem-solving skills.
• Strong critical thinking skills.
• Ability to work under pressure and handle a high volume of sensitive incidents.

Preferred Qualifications

• Prior experience working in a fast-paced, high-pressure environment.
• Familiarity with contact management systems and knowledge bases.
• Strong data analysis and reporting skills.
• Ability to work independently and as part of a team to achieve goals.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

About the Role

You will be primarily responsible for driving projects which promote,,and
improved E2E driver experience. Combined, delivering step-changes in these areas aims to directly impact accelerated growth and competitiveness in the region.

These are some of the activities you can expect in your day-to-day:

1. Own projects and support development of the strategy and tactics to deliver:
2. Improved reliability across the region, through driver behavior and quality improvements
3. Platform loyalty and improved on-platform engagement initiatives
4. First class driver experience with the platform on earnings, pain points, etc.
5. Operational or product enhancements; address key quality issues affecting driver experience with cross-functional initiatives
6. Collaborate with Tech to test and rollout features, and lead the GTM strategy
7. Monitor engagement and experience on the platform through analytics and insights gathering, deep-diving into reasons for underperformance and identify and act on improvement areas
8. Work closely with several operational and functional teams including EMEA regional operations teams, Safety, Marketing, Legal, Business Development, Policy & Comms teams as well as Tech stakeholders across the business to deliver projects.

What the Candidate Will Need:

1. Min 3 years of experience in strategy, operations, consulting, finance, or general management roles.
2. Strong analytical and problem-solving skills; confident using data to make decisions and build business cases.
3. Fluency in SQL and in working with data sets using Excel, Google Sheets, etc.
4. Proven ability to manage complex programs and multiple projects in parallel.
5. Good communication skills and stakeholder management—able to align diverse teams around shared goals.
6. Ability to work in a fast paced environment and to prioritize effectively.
7. Professional fluency in English.

- - - - Preferred Qualifications ----

1. Familiarity with AI or automation tools.
2. Comfortable building models or dashboards in R, Python, or Tableau.
3. Experience working with Product teams to shape or launch new solutions.
4. Proven ability to collaborate with cross-functional teams such as Tax, Legal, or Compliance.
5. Background in central or local operations, especially managing a portfolio of initiatives.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

In this role, you will be responsible for developing a safety program for AV fleet operations that assures the relevant infrastructure, operations and processes utilized in the course of AV rides and deliveries on the Uber Platform complies with safety-related regulatory requirements and conforms to industry standards and best practices that have been adopted at Uber and by our partners. This role will help establish Uber’s internal safety standards and associated requirements to be applied across all of Uber’s AV fleet partners operating on the Platform and support approaches to audit conformance with those standards and requirements. This will be a highly cross-functional role, requiring collaboration with internal and external stakeholders in the complex and evolving AV space. This role will involve program support, execution, and partner engagement responsibilities with a strong focus on cross functional collaboration.

Scope of Responsibility

1. Safety Management Execution: Support the implementation of Uber’s safety management system specific to AV fleet operations, including the four pillars of Safety Policy, Safety Risk Management, Safety Assurance, and Safety Promotions.
2. Continuous Improvement: Participate in the continuous improvement of safety processes and programs by analyzing feedback, identifying gaps, and suggesting enhancements to streamline safety operations.
3. Safety Program Execution: Execute or support the operationalization of Safety Programs such as Safety Assurance and Risk Assessment.
4. Partner Engagement: Work closely with Uber’s AV partners and fleet operators to understand their requirements for operations on the Uber Platform and creatively problem solve for mutually successful outcomes.
5. Cross-functional Leadership: Collaborate with many different skilled individuals across Uber, including business development, fleets, product management, legal, policy, safety operations, marketing, engineering, and regional operations teams
6. Industry Awareness: Stays current with safety & health industry trends, is a member of professional safety associations and has a strong network of safety professionals for best practice sharing.

Basic Qualifications

1. Safety Management Expertise: 5+ years of industry experience implementing and managing safety management programs in a transportation sector (AV’s, aviation, automotive, trucking, maritime, etc.)
2. Operational Safety: Experience implementing or supporting safety programs related to the use of vehicle operators for development, testing and operations.
3. Education: Bachelor’s or Master’s degree in safety, engineering, or related technical fields.

Preferred Qualifications

1. Advanced degree in safety, engineering, or related technical fields
2. Experience working with the International Civil Aviation Organization (ICAO) or other SMS frameworks
3. Experience performing data analysis and statistical analysis of operational safety data to generate safety performance indicators
4. A continuous improvement approach, with a history of quick adaptation and self-directed learning
5. A passion for creating empathetic, inspiring, and innovative transportation solutions in pursuit of positive societal outcomes
6. Communication & Relationship Building: Exceptional communication, negotiation, and relationship management skills, with the ability to work across different cultures and industries.

For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

For Washington, DC-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

What you'll do:

• Pitch, sell and negotiate the newest product in the U4B portfolio to diverse decision makers inside SMB companies in every industry.
• Prospect new leads and opportunities to build and maintain a strong pipeline.
• Hit bi-annual and quarter targets (quota carrying role).
• Construct, forecast, and run your sales pipeline via Salesforce CRM.
• Develop your sales skills: Probe for objections, remove obstacles, and eliminate barriers to gain commitment with customers.
• Work with a unique multifunctional team inside one of our most important lines of business.
• Contribute on building and developing a new U4B product launch in the region.
• Participate in periodic team reviews and updates on business progress, best practice sharing etc.
• Create documents like process playbooks, performance trackers etc. to help the team scale efficiently.

• 2+ years of B2B experience, with at least 1 years in an Account Executive role or equivalent. SaaS experience is a plus.
• Bachelor's degree in business administration or related field
• Proficiency in English
• Excellent verbal and written communication skills
• Proven track record of growing a customer base and exceeding revenue targets and company goals
• Self-starter, comfortable working autonomously with high volume and under pressure typical of SMB sales
• Proficiency in pipeline management, sales techniques, prioritization, and setting clear expectations
• Proficiency in leveraging data-driven insights to refine sales strategies
• To be driven and passionate about a fast-paced team environment, working with high pressure and high expectations
• Resilience, adaptability, proactivity, taking care of ambiguity, and a can-do attitude
• Creativity, organization and process-orientation to simultaneously handle hundreds of prospects

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

These are very ambitious goals that aim to position Uber as a leader in the Sustainability space. We’ve taken a number of major steps already, such as:

• Committing $800m to support drivers transitioning to Electric Vehicles by 2025.
• Launching new products like Uber Green, Comfort Electric, Planet, the rider emissions savings dashboard in the Mobility app, and allowing merchants to report packaging types in Uber Eats Manager.
• Signing key partnerships with car manufacturers, fleet and leasing companies, charging infrastructure providers, packaging providers, NGOs, and utilities to accelerate our impact and reach our goals.
• Investing in a multi-modal network (bikes, scooters, transit integration etc).
• Holding ourselves accountable with a and our .

About the Role

As Global Head of Sustainability you will be responsible both for executing on our existing electrification commitments and developing new approaches to sustainability across Mobility, Delivery and Freight; delivering a complex ongoing operational programme, while also developing and executing our longer term sustainability strategy across all lines of business and corporate operations.

What You’ll Do

• As a global leader you will be responsible for developing and supervising all the sustainability efforts globally, across Mobility, Delivery, Freight and Corporate operations. You will be the glue that binds everything together, working with our local, global and C-suite leaders to develop plans and to bring our sustainability goals to life
• Due to the broad remit and cross functional nature, the role requires collaborating with teams across the business: the role leads a team of ~10 people who work on sustainability as part of the Global Sustainability team, but 50+ people across functions play vital roles as part of their work on Sustainability, and we expect this group to expand
• You will be ‘orchestrating’ the strategy and execution of the work across every team.
• You will work hand in hand with senior management across all lines of business to develop the right structure to execute on the work as the scope increases
• You will need to be highly strategic, with a strong vision and the ability to unite the company around it; you will also be the face of the company in articulating this vision to the outside world
• Operational excellence will be critical to your success; you will be expected to work closely with ops and marketing in their day to day work with drivers, riders, couriers, merchants, partners and cities to move our electrification and sustainability metrics forward.
• Identify innovative deals with business development teams, and support partnership discussions and implementation.
• Passionate about tech and Product. Our sustainability tech team will be your key partner in developing world-leading products that will position us as a sustainability innovator
• Partner with Policy, Comms and Legal, to help shape public policy and discourse around sustainability
• Deep focus on the needs of Uber’s customers. This includes working with enterprise clients looking to achieve their own sustainability goals; as well as understanding and developing solutions for individual riders, drivers and couriers who share your passion for sustainability
• Develop Uber’s global sustainability strategy as countries and regions strengthen their commitments, and as sustainability first thinking becomes more deeply ingrained across more and more parts of the business

Basic Qualifications

• 12+ years of work experience required (in General Management, Operations, Product, Policy, Communications, Consulting, Entrepreneurship), including ideally 5+ years in Sustainability.
• 5+ years of people management required.
• Significant experience in representing Uber/previous organizations externally with business or NGO partners, in tier 1 media and/or with policymakers.
• Significant experience in cross-functional management and leadership roles, including leading cross-functional teams and projects and working with senior management.
• Significant experience in managing complex cross-functional projects across multiple global geographies.

Preferred Qualifications

• P&L Management.
• Able to articulate a clear vision and areas of strategic focus. Clear and confident communicator; comfortable sharing information formally or informally with senior audiences.
• Data-driven decision mentality and sound business judgment through excellent analytical thinking.
• Critical thinking and master problem solver; develops new frameworks for complex problems where no standards exist today and engages other specialists for feedback and integrates it effectively. Ability to make recommendations on creative business models and structures.
• Comfortable project managing the rollout of large initiatives across the region which require cross-functional collaboration across operations, product, cities, marketing, legal and tax.
• Excellent planning and organization skills; ability to bring structure to and lead large multi-stakeholder groups.
• Experience with identifying, building and improving operational processes.

For New York, NY-based roles: The base salary range for this role is USD$221,000 per year - USD$245,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

What You’ll Do

• Build Uber's global support escalation strategy and processes. Set a clear vision, tie together existing strong individual efforts, and execute an integrated approach to uplift support quality

• Lead the global external escalations function, including social media support (day-to-day and critical brand response), managing high-priority and influencer cases, and overseeing Executive Leadership Team (ELT) escalations. Work in close partnership with Uber's Communications team to ensure swift and appropriate responses. Utilize social listening (e.g., Reddit) to proactively identify emerging issues and sentiment gaps

• Design and implement robust Tier 2 and Tier 3 escalation frameworks,including developing comprehensive standard operating procedures (SOPs), identifying and integrating necessary technology, and program managing the escalation process from our BPO partners to our Centers of Excellence (COEs) in both APAC and the US

• Mobilize cross-functional teams, ensure unified support operations, identify and triage critical bugs, to ensure rapid resolution
• Drive the root cause analysis of escalated issues to identify and implement fixes in both internal support processes and product features, aiming to prevent issues from recurring upstream. Identify and advocate for the development of necessary tools
• Develop and operationalize a long-term vision to help the team drive comprehensive problem solving of complex customer challenges across the Uber ecosystem
• Lead the design of operational processes to identify, rectify and prevent customer issues, resulting from product, support policies or agent performance gaps
• Source practical customer insights and influence partners across Product, Engineering, Operations and Customer support to improve customer offering
• Lead and develop a team of 130+
• AI-Driven Escalation Innovation: Strategically design, develop, and build cutting-edge escalation processes specifically for tech-driven and AI-influenced issues. This involves figuring out when and how things get escalated differently as AI tools make interactions more fluid. You will create processes on how to handle these unique escalations, develop technical requirements and business requirements for new AI-assisted tools for agents and ensure complex issues efficiently move beyond automated support when needed

Basic Qualifications

• 12+ years experience in operations, program management, consulting or corporate strategy as a people leader within a fast-paced and complex environment

• 10+ years of leadership experience managing large, global teams including direct reports and Managers

Preferred Qualifications

• Proven ability to think big-picture, define complex strategies, and translate them into actionable plans. A hands-on operator who can get into the details and drive execution from the ground up
• Deep experience and expertise in leading customer support operations
• Comfort operating in a highly matrixed global environment. Proven ability to influence leaders and cross-functional partners across Product, Engineering, Communications, Legal, and other CommOps teams to drive alignment and results without direct authority
• Experience scaling programs globally, starting with a strong foundation in a key market (e.g., US) and expanding effectively
• Demonstrated deep process improvement experience
• Lean Six Sigma certification and /or background in Systems Engineering

For San Francisco, CA-based roles: The base salary range for this role is USD$221,000 per year - USD$245,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .