דרושים ב-Truist ב-United States, Louisville

Regular or Temporary:

English (Required)

1st shift (United States of America)This role is foundational to achieving engineering velocity, architectural integrity, and long-term technical resilience across the enterprise. As we shift toward a composable, event-driven, and cloud-native operating model, microservices and APIs represent our primary levers for decoupling complexity, enabling self-service, enforcing secure-by-design principles, and unlocking platform innovation. The Head of Microservices & API Engineering will own the vision and implementation of the API platform as an internal product—complete with developer tooling, operational instrumentation, governance workflows, and discovery models.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Architect the internal API platform as a product—supporting discovery, standardization, policy enforcement, telemetry, security, and high availability.

Establish canonical patterns for service decomposition, bounded context modeling, service contracts, backward compatibility, and versioning governance.

Lead the engineering and operation of the enterprise service platform—includingand self-service onboarding

Implement and manage tools and frameworks such as

Design and enforce security standards, includingmTLS, OAuth2, OIDC, JWT, token lifecycle management, rate limiting, quota management, and threat protection.

Build service governance guardrails (policy-as-code, dependency management, API contracts) and integrate into CI/CD pipelines and release processes.

Developer Experience & Enablement

Create and maintain golden paths and reusable scaffolding/templates for building and operating microservices.

Deliver centralized API documentation, changelog automation, sandbox environments, and quality gates for internal and external developers.

Embed observability-by-default: tracing, metrics, structured logging, and distributed context propagation using

Drive adoption of platform capabilities through education, engagement, roadshows, enablement tooling, and feedback loops.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Equivalent combination of advanced education and related experience, which could include any combination of: Fifteen years’ experience managing software engineers and systems analysts, Ten years’ relevant business experience (i.e. making technical-related decisions on the business side), Five years’ managing a large staff, (including managing managers), and Five years’ experience with budget responsibilities
2. Ability to translate enterprise level strategic planning information into software and data management needs, create business plans, and turn them into effective business solutions
3. Executive level communications skills, including, strong negotiation/facilitation/presentation skills and experience negotiating with vendors for relevant products and services
4. Significant knowledge of current and emerging application software products and tools
5. Extensive project management experience to include multi-million dollar projects completed on time, within budget and delivering quality results
6. Strong analytical and architectural skills
7. Ability to manage a high volume of internal client relationships
8. Knowledge of all phases of software engineering life cycle and experience with process improvement models

Preferred Qualifications:

12+ years of progressive experience in software/platform engineering, with 5+ years in a senior leadership capacity delivering microservices or API platforms at scale.

Deep expertise in:

API Management Platforms:Apigee, Kong, WSO2, AWS API Gateway, Azure API Management

Service Mesh Technologies:Istio, Envoy, Linkerd

Specification & Tooling:OpenAPI/Swagger, GraphQL, Postman, Backstage, AsyncAPI

Security:OAuth2, OIDC, mTLS, JWT, API key management, WAF, threat modeling

Observability:OpenTelemetry, Prometheus, Grafana, Jaeger

Languages & Frameworks:Java, Go, Node.js, Spring Boot, gRPC, REST/JSON, protobuf

Strong understanding of domain-driven design, event-driven architecture, eventual consistency, and distributed systems principles.

Experience driving service governance, documentation standards, lifecycle automation, and dependency hygiene across complex organizations.

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned. Deliver superior quality service, identifying and understanding the client’s financial needs. Cross-trained to support sales and service activities, with a particular focus on assisting with outbound calling and supporting Integrated Relationship Management (IRM) activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs. Performs more complex transactions with assistance as necessary.
2. Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.4. Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.6. Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
7. Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
8. Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent education
2. Two years of teller or cash handling or client service experience
3. Six months of client relationship building or sales experience
4. Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
5. Ability to master personal computer (PC) keyboard and software skills necessary for branch automation
6. Ability to multi-task under time constraints
7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
8. Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes
9. Ability to work weekends and/or extended hours with occasional travel and overnights may be includedPreferred Qualifications:

1. One year of client relationship building or sales experience
2. Knowledge of advanced or complex branch transactions, risk management and loss prevention
3. Experience with sourcing and prospecting for new clients and client relationship building
4. General understanding of bank operations, policies and procedures

Regular or Temporary:

English (Required)

1st shift (United States of America)Please note that this position is based in an office-centric environment. The work schedule requires employees to be on-site four days per week, one day remote.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Build and maintain the automation and streamlining of software delivery and operations for new or existing software applications through proficiency in capabilities and tools in the SDLC lifecycle including:

• Infrastructure as Code; Agile and DevOps Lifecycle Management; Source Code Management; Build Orchestration; Build Management; Artifact Repository Management; Test Driven Development; Automated Testing includingUnit/Integration/Functional/Smoke/Regression/Stress/Performance Testing; Static Code Analysis; Load and Performance Testing; Artifact Scanning; Database Schema Management, Orchestration and Recovery; Compliance Automation and Audit Trails; Configuration Management; Containers; Application Release Automation; Deployment Strategies and Patterns including Blue/Green Deployment, Canary Releases, and Rolling Releases; Logging and Log Analytics; and Performance Monitoring and Management.

  • Support and enforce the use of DevOps in full-stack Mobile delivery teams as a strategic asset of culture change to enhance the flow of business value to our clients.

  • Creates and reviews CI/CD pipelines, Infrastructure as Code (e.g., Terraform) for AWS, and integrates security and code quality tools.

  • Liaise with DevOps Center for Enablement (C4E) to ensure that any centralized DevOps tools or practices are followed, and to share information about any team specific tools or practices that may benefit other teams.

  • May take on several components of an initiative or a complex component of the SDLC lifecycle. Influencer at the work group/customer/user level. Works beyond routine nature of tasks utilizing specialized and broad knowledge. Works under broad supervision with little instruction.

  • Active participant with the Mobile Scrum teams and Agile DevOps COE.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree and six to ten years of experience or equivalent education and software engineering training or experience

• In-depth knowledge in information systems and ability to identify, apply, and implement best practices

• Understanding of key business processes and competitive strategies related to the IT function

• Ability to plan and manage projects and solve complex problems by applying best practices

• Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information

Preferred Qualifications:

• Master’s degree in computer science, Math or related field of study

• Hands-on experience with CI/CD tools, AWS Tech Stack (Lambda, IAM, VPC, ECS, Fargate, EC2, Route53, Aurora, CloudFront, CloudWatch, SNS, SQS, API Gateway, ELBs) and applying policies for accounts to establish governance

• StrongInfrastructure-as-Codeexperience with Terraform, including deploying and managing AWS services

• Knowledge of Docker and hands-on experience in containerizing software applications; experience working with container orchestration and deployment platforms such as AWS ECS

• Experience with network architecture, topologies, hybrid connectivity, and modern approaches to networking design

• Experience with AWS RDS, Aurora, SRE is a plus

• Experience with Observability tooling that provides insight into Metrics, Traces, and Logs to software engineering teams

• Experience working in Agile teams and knowledge of Agile development & release practices.

• Good troubleshooting skills and show flexibility under changing conditions

• Knowledge of scripting language such as Python or Unix shell scripts

• Strong team player, communicates well, and caries an infectious can-do attitude

Regular or Temporary:

English (Required)

1st shift (United States of America)** This position is on-site 5 days per week at the Atlanta office **

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Executive Desktop Support: Provide comprehensive, white-glove technical support for executive-level Windows and macOS laptops, desktops, mobile devices (iOS/Android), and associated peripherals.
• Software & Application Support: Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools).
• Meeting & Event Support: Provide on-site technical assistance for executive meetings, presentations, and special events, ensuring seamless operation of all technology.
• Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices.
• Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed.
• VIP Service: Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution.
• Documentation : Maintain accurate records of support requests, resolutions, and executive asset inventory.
• Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology.
• Collaboration: Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions.
• Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in a business or IT field, or equivalent education and related training
• 5 years of experience managing in an IT environment
• 5 years of experience implementing and supporting large scale web solutions
• Excellent written and verbal communication skills
• Demonstrated proficiency in learning and applying technical concepts
• Ability to successfully interact with all levels of management across all lines of business and negotiate complex technical issues
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 5-10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive-level users in a financial institution.
• Proven expertise in troubleshooting and supporting both Windows and macOS operating systems.
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
• Strong understanding of mobile device management (MDM) concepts and troubleshooting (iOS.)
• Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues quickly and effectively.
• Exceptional communication (written and verbal), interpersonal, and customer service skills.
• Highly Professional and Discreet: Ability to maintain strict confidentiality and exercise a high level of discretion when interacting with executive leadership.
• Self-motivated, proactive, and able to work independently as well as part of a team.

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned. Deliver superior quality service, identifying and understanding the client’s financial needs. Cross-trained to support sales and service activities, with a particular focus on assisting with outbound calling and supporting Integrated Relationship Management (IRM) activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs. Performs more complex transactions with assistance as necessary.
2. Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.4. Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.6. Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
7. Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
8. Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent education
2. Two years of teller or cash handling or client service experience
3. Six months of client relationship building or sales experience
4. Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
5. Ability to master personal computer (PC) keyboard and software skills necessary for branch automation
6. Ability to multi-task under time constraints
7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
8. Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes
9. Ability to work weekends and/or extended hours with occasional travel and overnights may be includedPreferred Qualifications:

1. One year of client relationship building or sales experience
2. Knowledge of advanced or complex branch transactions, risk management and loss prevention
3. Experience with sourcing and prospecting for new clients and client relationship building
4. General understanding of bank operations, policies and procedures

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned. Deliver superior quality service, identifying and understanding the client’s financial needs. Cross-trained to support sales and service activities, with a particular focus on assisting with outbound calling and supporting Integrated Relationship Management (IRM) activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs. Performs more complex transactions with assistance as necessary.
2. Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.4. Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.6. Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
7. Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
8. Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent education
2. Two years of teller or cash handling or client service experience
3. Six months of client relationship building or sales experience
4. Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
5. Ability to master personal computer (PC) keyboard and software skills necessary for branch automation
6. Ability to multi-task under time constraints
7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
8. Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes
9. Ability to work weekends and/or extended hours with occasional travel and overnights may be includedPreferred Qualifications:

1. One year of client relationship building or sales experience
2. Knowledge of advanced or complex branch transactions, risk management and loss prevention
3. Experience with sourcing and prospecting for new clients and client relationship building
4. General understanding of bank operations, policies and procedures

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Exercises advanced proficiency with routine client maintenance requests, problem resolution and advanced sales functions regarding deposit, credit, convenience and other product and service lines.
2. Contributes to meeting or exceeding client service as well as individual and branch sales targets by offering products and services with a focus on developing, expanding and retaining relationships.
3. Supports team sales process by conducting consultative conversations and acting upon or referring more complex client needs or financial goals to other internal specialists.5. Commits to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings, applicable training classes and web-based learning.
6. Advises on consumer lending options and takes loan applications.
7. Adheres to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
8. Ensures a consistent client service experience by engaging clients with smiling, courteous conversation while conducting transactions and uncovering needs. This may include handling teller transactions and sharing responsibility for greeting clients and helping them navigate within the branch.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent education
2. 2 years of client sales and service experience
3. Experience with sourcing and prospecting for new clients and client relationship building
4. Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
5. Demonstrated proficiency in basic computer applications, such as Microsoft Office
6. Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment in this role, including new or transfer of registration and applicable NMLS background check which includes meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements
7. Ability to multi-task under time constraints
8. Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes
9. Ability to work weekends and/or extended hours with occasional travel and overnights may be included

Preferred Qualifications:
1. Associate’s degree or higher
2. Demonstrated ability to handle multiple priorities under time constraints
3. Excellent verbal and written communication skills
4. Ability to respond in a professional manner with a high level of service quality
5. Experience with discussing, recommending and selling various deposit, credit and retirement products to consumer and small business clients
6. Demonstrated ability in meeting or exceeding sales goals
7. General understanding of bank operations, policies and procedures