דרושים Collections Admin ב-טבע ב-United States, Weston

• Lead collection efforts through analytics, initiative-taking outreach, and strategic follow-up.
• Manage a portfolio of high-volume or high value, National accounts.
• Investigate and resolve escalated issues including billing disputes and credit concerns.
• Work to resolve unapplied and unidentified funds.
• Develop and implement collection strategies to reduce overdue balances and improve cash flow.
• Resolve complex billing/payment disputes to ensure a timely resolution.
• Serve as the primary point of contact for cross-functional initiatives involving sales, legal, and customer service.
• Mentor and support junior Collection Analysts with training, best practices, and issue resolution.
• Assist with order release/hold based on account analysis.
• Recommend and implement process improvements and automation solutions.
• Support internal and external audit requirements related to AR and collections.
• Initiate refunds and make recommendations for write-offs and bad debt.

Any equivalent combination of education, training and experience that fulfills the position’s requirements will be considered.

Education/Certification/Experience:

• Bachelor’s degree in Accounting, Finance or Business preferred.
• 3-5 years of experience in collections, accounts receivable with a focus on B2B environments.

Skills/Knowledge/Abilities:

• Proven history of managing large or complex accounts and improving collection KPIs.
• Strong analytical and critical thinking skills.
• Excellent interpersonal and communication skills for dealing with both internal and external stakeholders (e.g., Sales, cash app).
• Ability to work independently and manage multiple priorities.
• Exceptional communication, negotiation, and customer service skills.
• Ability to work flexibly shifts as required.
• Pharmaceutical experience preferred but not required.
• Experience in a large company environment. Public company experience is a plus.
• Intermediate Microsoft Excel skills required (e.g., VLOOKUP, Pivot Tables)
• Experience with various accounting systems required (e.g., JDE, HighRadius, AS400).
• Bilingual (Spanish) is a plus.

Travel Requirements:

• Not required.

Physical Requirements:

• Sitting for extended periods at a workstation or mobile equipment.

Visual Acuity:

• Perform computer work, prepare and analyze data, and extensive reading.

We offer a competitive benefits package, including:

• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
• Life and Disability Protection: Company paid Life and Disability insurance.
• Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid
• Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.
  

The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

The annual starting salary for this position is between $61,840 – 81,165 annually. Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Essential Areas of Responsibility:

• Manage a large portfolio of accounts while providing superior customer support.
• Perform in-depth account analysis to identify payment trends, credit risks, and root causes of delinquencies.
• Initiate collection activities including outbound calls, emails, and formal notices.
• Resolve billing disputes and collaborate with internal departments to ensure timely resolution.
• Assist with order release/hold based on account analysis.
• Escalate accounts to management based on account history and risk assessment.
• Document all collection efforts in the system with accuracy and detail.
• Participate in process improvement initiatives related to collection processes.
• Work collaboratively with internal departments (e.g., sales, cash app, customer service) to resolve disputes.
• Work to reduce unapplied or unidentified funds.
• Initiate refunds and make recommendations to management for bad debt.

Education/Certification/Experience:

• Associate’s degree required but preferred fields in accounting, Finance, or equivalent work experience
• Minimum of 2 - 4 years of business-to-business collections experience.

Skills/Knowledge/Abilities:

• Strong understanding of collections processes and credit policies.
• Exceptional communication, negotiation, and customer service skills.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Ability to work flexible shifts as required.
• Pharmaceutical experience preferred but not required.
• Experience working with large volumes of accounts in a B2B environment.
• Intermediate Microsoft Excel skills required (e.g., VLOOKUP, Pivot Tables)
• Experience in Accounting systems required (e.g., JDE, HighRadius).
• Bilingual (Spanish, etc.) is a plus.

Physical Requirements:

• Sitting for extended periods at a workstation or mobile equipment.

Visual Acuity:

• Perform computer work, prepare and analyze data, and extensive reading.

Working Environment:

• May be required to wear personal protective equipment (PPE) as needed on-site visits (i.e., safety glasses, hearing protection, gloves, etc.).

We offer a competitive benefits package, including:

• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
• Life and Disability Protection: Company paid Life and Disability insurance.
• Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.