דרושים Customer Planning Analyst ב-טבע ב-Canada, Toronto

• Market/industry knowledge: new product launch/listings, generic penetration/erosion, government policy and customer knowledge (i.e., listing, regulations, formulary management assumptions and knowledge that can be translated into forecast assumptions and changes)
• Ensure that high quality forecasts are developed by leveraging market, customer and product knowledge in combination with Teva production plans to develop product plans and forecasts that best represent the Teva business and manage growth and new business.
• Chair and communicate in customer collaboration meetings recovery dates, back orders and product plans.
• Manages the forecasts, supply and service levels for all strategic and private label accounts.
• Prepare relevant material/analytical support to facilitate all relevant departments with product life cycle management, capacity planning, safety stock levels, obsolete analysis or inventory shortages.
• Prepare new product forecasts using input from IQVIA data, Marketing and Sales, Project Management (PMO), external contacts.
• Preparation (in conjunction with PMO/Supply) of new product market share scenario review or product obsolescence review at monthly NPIM meetings.
• Work with Market Access, Marketing and Customer Care to ensure proper set-up of all New Product launches.
• Analyze and make changes to the reserve quantities with the objective of preventing stock outs for strategic accounts while minimizing and managing the back orders for all other accounts.
• Develop allocation plans when inventory does not cover the total demand to optimize profit and service as well as protect long term business.
• Work with supply planning in the management of ATP dates for all customers. Provide supply chain feedback on product priorities.
• Develop and publish the weekly backorder reports and Drug Shortage details.
• Management of all new customer listings to bring on new demand and protect the listings ongoing. Collaborate with supply chain and customers on inventory plans, update forecasts, the listings database and applicable reserve tables.
• All other tasks as required

• Education: Bachelor’s degree or College Diploma in Business, Supply Chain, Life Sciences, or a related field.
• Experience: Minimum 3-5 years of experience in forecasting, supply chain, or related roles.
• Knowledge of the pharmaceutical market, including new product launches, generic market dynamics, government policy, and customer requirements.
• Ability to develop accurate forecasts using market, customer, and product insights, as well as production plans.
• Leading customer collaboration meetings and communicating supply updates, recovery dates, and product plans.
• Demonstrated experience managing forecasts, supply, and service levels for strategic and private label accounts.
• Analytical skills to optimize reserve quantities, prevent stock outs, and manage back orders.
• APICS certification is an asset
• Sound knowledge of statistical forecasting techniques.
• Hands-on experience with advanced planning systems (i.e. SAP/APO Advanced MS Office skills, specifically Excel)
• Strong knowledge of IQVIA reporting / data

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

This position also focuses on:

• Tracking and reporting key performance indicators (KPIs)
• Supporting the development of automated performance dashboards
• Contributing to the creation of AI-driven tools to enhance sales performance

• Monitor and report on key performance indicators (KPIs) to deliver actionable insights and support data-driven decision-making.
• Design and maintain analytical tools that empower the sales team to identify top customers and facilitate strategic business discussions.
• Develop automated solutions for customer analysis to streamline processes and eliminate redundant tasks.
• Create standardized templates for key functions such as Requests for Proposals (RFPs), customer/molecule tracking, and profitability summaries.
• Conduct product profitability analysis and provide recommendations to sales representatives to optimize customer product mix and maximize profitability.
• Train and educate sales representatives on accurately assessing customer profitability using factors such as profit categories, competitive landscape, product type, and volume.
• Perform ongoing profitability assessments to refine product mix strategies and enhance customer value.
• Collaborate cross-functionally with IT, Demand Planning, Finance, Market Access, and Marketing to ensure a comprehensive and aligned approach to sales support.
• Act as a liaison between the sales team and other departments to facilitate the exchange of critical information.
• Partner with IQVIA to ensure timely delivery and interpretation of key sales data, highlighting strategic opportunities.
• Prepare sales forecasts based on historical trends and collaborate with internal stakeholders to adjust projections and develop individual sales budgets aligned with corporate financial targets.
• Work closely with Sales Directors to ensure individual sales budgets align with personal and territorial performance goals.
• Communicate updated budgets to Finance for accurate performance tracking and incentive plan calculations.
• Support continuous improvement initiatives by enhancing reporting processes and analytical tools.
• All other duties as assigned.

• University degree in Commerce, Business, Economics, or equivalent relevant experience.
• 1+ years of experience in sales, business analysis, or a related field.
• Pharmaceutical industry experience is preferred.
• Demonstrated ability to track and report KPIs effectively.
• Strong business acumen, with a focus on business analytics.
• Experience with SAP, Business Intelligence (BI) tools, or other sales analysis systems.
• Proven ability to analyze large datasets and extract meaningful insights.
• Advanced proficiency in Excel (and/or Microsoft Access), with the ability to automate key analyses.
• Familiarity with AI and machine learning concepts is an asset.
• Excellent communication and presentation skills.
• Ability to work both independently and collaboratively within cross-functional teams.
• Experience in external customer interactions is considered an asset.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

• Execute the monthly development of the CDN Finished Goods and bulk supply plan to exceed customer service and inventory metrics targets
• Work collaboratively with both Demand Planning and Suppliers to manage changes in either demand or supply developing clear and effective communications
• Manage ERP system relative to Planning, Inventory and Purchasing parameters as well as Purchase orders
• Accountable for reporting on defined performance metrics and resolved root causes and or mitigation strategies
• Execute changes in the sales plan and forecast(s) based on the decisions made in the Demand Planning meetings and update the demand plan in preparation for the Sales & Operations Planning meeting
• Liaise with cross functional teams: Financial, Logistics, commercial, QA, legal, and others to coordinate bulk deliveries from internal and external supply sites for packaging to support customer service and inventory metrics for CA.
• Managing inventory levels to maintain desired Commercial customer service levels needs for existing and new products
• Actively participate in new product introduction, bids/tenders, and product transfer teams to ensure supply plans are developed, communicated and executed in support of the project timelines
• Maintains inventory at optimum levels via routine review of planning parameters
• Actively confirm suppliers’ delivery on purchase orders
• Review MRP exception messages & alerts daily and take action as required
• Escalate issues to Supply Chain Manager as appropriate
• Drives long-term supply chain strategy development and implementation in alignment with Teva Global Operations (TGO), business, and functional strategy goals
• Drive to meet critical targets for AOP, Customer Service Level (CSL)/ On Time in Full (OTIF), Inventory, Short-Date, and Backorder/OOS
• Follows Teva Safety, Health, and Environmental policies and procedures
• Other projects and duties as required/assigned

• Bachelor’s Degree from an accredited University or College; APICS or equivalent certification preferred
• Minimum 3+ years of Supply Chain and/or Commercial Operations Planning experience with a demonstrated knowledge of Supply Chain concepts and "Best Practices" is required. Experience in demand planning, sales forecasting and business analysis is required.
• Pharma exposure highly desirable.
• Hands on experience with SAP ECC/ SAP APO/ SAP BI
• Specific experience in the areas of Supply Planning, Materials Management, Inventory Management, Demand Planning and Sales / Operations Planning
• Complete understanding of KPIs in supply chain and total visibility of E2E supply chain's interactions
• Sound knowledge and experience of statistical forecasting techniques
• Experience in implementing Supply Chain Planning Execution Systems and Processes within an ERP environment, including design and implementation
• Possesses strong interpersonal skills: Able to build good relationships, dependable and ability to work independently, as well as in a team environment.
• Background in the pharmaceutical industry is a strong plus
• Experience in office package : Word, Power point, and specially Excel: Pivot tables, filters, formulas, data modeling required
• Strategic and financial mindset, fast learner, curious and interested in growing and develop career to the next level

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

• Serve as a strategic Finance BP to Commercial Leadership, Regional leadership and other BU Leads, providing financial insights, consultative advice and recommendations.
• Lead the quarterly, annual, and long-range planning processes, ensuring alignment with global finance timelines and objectives.
• Oversee financial performance analysis, identifying trends, risks, and opportunities, and proactively recommending actions.
• Manage the preparation and presentation of financial reports, KPIs, and business performance updates.
• Support Ad hoc financial analysis and strategic projects as needed.
• Ensure sufficient controls and efficient processes for customer-related incentives, calculation and payments
• Drive continuous improvement in financial processes, systems, and reporting tools, including SAP, Revenue management system and Excel-based models.
• Ensure compliance with internal financial policies and external regulatory requirements.
• Collaborate closely with cross-functional teams including Accounting, Tax, Treasury, Corporate Finance, and Global Business Services.
• Lead and develop a high-performing Commercial Controlling team and Trade team, fostering a culture of accountability, collaboration, and growth.
• Ensure unbiased and transparent financial planning, especially when working with internal stakeholders and managers.
• Any other duties or projects as assigned.

• Bachelor’s degree in Finance, Accounting, or a related field; MBA or CPA preferred.
• Minimum 8-10 years of progressive experience in FP&A or commercial finance, with at least 5 years in a leadership role.
• Experience in the pharmaceutical or healthcare industry is strongly preferred.
• Strong knowledge of accounting principles and financial planning processes.
• Advanced proficiency in SAP FI/CO and BI modules and the full Microsoft Package (Excel, Outlook, PowerPoint).
• Experience working with Revenue management system, SAP planning system would be an asset.
• Proven ability to lead teams, manage multiple priorities, and drive cross-functional collaboration.
• Ability to work in a complex, matrix-based organization.
• Excellent communication and interpersonal skills, with the ability to influencing stakeholders of all levels of the organization.
• Strong analytical and problem-solving skills, with a focus on actionable insights.
• Demonstrated ability to lead change and improve complex financial processes.
• Demonstrated success as a strategic Finance Partner, effectively supporting stakeholders at all organizational levels.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

As a Customer Service Representative, you will be the first point of contact for our valued customers, ensuring their inquiries are handled with care and efficiency. Your role will be pivotal in creating a positive customer experience, as you will address their needs, resolve their issues, and provide them with accurate information. By leveraging your excellent communication skills and in-depth product knowledge, you will build strong relationships with our customers and contribute to their satisfaction and loyalty. Your ability to troubleshoot problems and offer effective solutions will be key in maintaining our high standards of service.

Call Centre & Communications Management:

• Delivering top-notch customer service for all incoming and outgoing calls.
• Managing e-mail, phone, and fax inquiries promptly, ensuring tasks are assigned to the appropriate staff.
• Acting as a liaison between hospital groups, customers, and Government health groups across Canada.
• Providing accurate product information on backorders, shortages, discontinued products, and more.
• Investigating and reconciling customer inquiries related to orders, invoices, deliveries, and allowances.
• Entering and tracking medical and product complaints in the QA Assurance database and following up as needed.
• Ensuring compliance with Pharmacovigilance requirements by reporting safety information.

Supply and Order Management:

• Leveraging ERP systems to manage orders, troubleshoot issues, and provide service level reports.
• Taking and tracking orders for Rx/OTC products from retail customers, wholesalers, and hospitals.
• Supporting field representatives and sales objectives by ensuring product supply and providing relevant reports.
• Coordinating hospital contracts and wholesaler order activities.
• Developing close working relationships with retail pharmacies, wholesalers, and distributors.
• Processing all debit/credits and handling billing adjustments.
• Managing Donations Programs to support healthcare partners and patients in need.

Key Account Management:

• Developing account-specific processes, communications, reports, and information to improve service levels.
• Triggering new product introduction activities, including product code creation, orders, inventory distribution, and deliveries.

Other Duties:

• Performing additional tasks as assigned to support the team and organization.

• Education: High School Diploma required; College or Undergraduate Degree in Business or Science preferred.
• Experience: 3+ years in customer service; experience in the pharmaceutical industry is a plus.
• Bilingual in French and English.
• Proficiency in Oracle, SAP, and Microsoft Office (Outlook, Word, PowerPoint, Excel).
• Experience in order management and pharmaceutical order-to-cash processes.
• Hands-on experience with advanced planning systems (e.g., SAP/APO, Oracle, i2, Manugistics, Demand Solutions).
• Advanced MS Office skills, particularly Excel.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

• Lead the customer planning function, ensuring accurate and timely forecasts that support Teva Canada’s commercial and supply chain objectives.
• Collaborate with Sales, Marketing, Supply Chain, Finance, and Market Access teams to integrate market intelligence, customer insights, and product strategies into the customer planning process.
• Oversee the execution of changes to sales plans and forecasts based on insights from Demand Planning, Customer Planning and Sales & Operations Planning (S&OP) meetings.
• Drive continuous improvement in forecast accuracy and planning processes through data analysis, stakeholder feedback, and best practices.
• Manage Product lifecycle forecasts, including new product introductions, obsolescence planning, and scenario modeling.
• Lead the development of allocation strategies during constrained supply situations to balance profitability, customer service, and long-term business goals.
• Chair customer collaboration meetings to communicate recovery timelines, backorder updates, and product availability plans.
• Provide oversight of inventory planning for strategic and private label accounts, ensuring optimal stock levels and service performance.
• Support commercial teams with insights and reporting on forecast performance, aged inventory, and customer-specific trends.
• Manage claims and disputes budgets, collaborate effectively with Finance and External stakeholders.
• Ensure compliance with internal procedures and maintain documentation related to customer planning processes.
• Mentor and develop a team of analysts or coordinators, fostering a culture of accountability, collaboration, and innovation.
• All other duties as assigned.

• A bachelor’s degree in business administration, Supply Chain Management, Economics, Engineering, or a related field is required. Master’s degree (MBA or equivalent) is considered a strong asset.
• Professional certifications such as APICS CPIM/CSCP, SCMP, or PMP are advantageous.
• Minimum 5 years of experience in demand planning, customer planning, or supply chain management, preferably within the pharmaceutical or healthcare industry. Preferred:5–7 years of progressive experience in demand planning, customer planning, or supply chain management, with at least 2 years in a leadership or managerial role.
• Experience with forecasting tools and ERP systems such as SAP/APO, Oracle, or similar platforms.
• Familiarity with IMS Brogan or IQVIA data and its application in market analysis and forecasting.
  Word, Excel, PowerPoint, Outlook
• Proven leadership experience with the ability to influence cross-functional teams and drive strategic initiatives.
• Strong understanding of forecasting methodologies, inventory management, and S&OP processes.
• Excellent communication, problem-solving, and organizational skills.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

In this role you will:

• Achieve all sales performance goals and objectives for geographical assignment
• Demonstrate a collaborative sales approach and coordinate efforts between sales leadership, other Teva sales teams, market access, sales operations, and training.
• Develop effective business plans to meet and exceed territory-level sales goals. Possess the understanding and ability to sell in different settings of care and identify key business opportunities within these settings.
• Build rapport and relationships by interacting effectively with employees and external contacts (i.e., HCP and office staff) at all levels, demonstrating the awareness of their needs and responding with the appropriate action
• Provide healthcare product demonstrations, physician detailing and in-servicing of products to current and potential customers
• Consult with physicians, nurses, as well as medical office staff to appropriately promote product and provide product and patient education
• Maintain a call average as outlined in the sales plan, defined as face-to-face interactions, with healthcare providers focusing on top target customers
• Apply a range of traditional and non-traditional problem-solving techniques to think through and solve issues creatively to improve performance and company effectiveness
• Adhere to all Teva’s compliance policies and guidelines

Education/Certification/Experience

• Bachelor's degree required
• Full time documented business to business sales experience preferred
• Pharmaceutical sales experience preferred, experience in psychiatric therapeutic areas strongly preferred
• Record of successfully achieving sales goals and building effective customer relationships
• Experience successfully launching products in the psychiatric space across multiple settings of care

Skills/Knowledge/Abilities

• Ability to interact with customers in live and virtual environments and proficiency with technology
• Understanding of reimbursement coverage and pull through strategies as well as experience in all pertinent settings of business (CMHC, specialty pharmacy, private practice)
• Demonstrated leadership and interpersonal skills
• Knowledge of reimbursement, managed care, or marketing preferred Proven written and verbal communication skills
• Experience calling on community mental health centers (CMHC) is a plus
• Ability to travel as required, which may include overnight and/or weekend travel
• Valid US driver's license and acceptable driving record required
• Candidate must be able to successfully pass background, motor and drug screening
• Occasional lifting of up to 20 pounds

Full time documented business to business sales experience dependent on level as listed below. Pharmaceutical sales experience preferred. Level of the role will be commensurate to years of experience and performance criteria.

• Sales Specialist: Less than 3 years
• Professional level: 3 years
• Senior level: 5 years
• Executive: 7 years

We offer a competitive benefits package, including:

• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
• Life and Disability Protection: Company paid Life and Disability insurance.
• Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.