דרושים Collision Supervisor Night Shift ב-Tesla ב-United States, Raleigh

• Field based body repair technical specialist that solves field escalations at Tesla Approved Collision Centers and Tesla Collision Centers
• Root cause body repair field issues and report findings to engineering teams
• Answer Toolbox cases, emails, and phone calls to address body shop concerns with highest level of response and attention
• Provide training and quality assurance activities to continually improve customer satisfaction
• Generate weekly reports of activities and findings
• Operate a variety of hand, power, and shop tools
• Comply with all Tesla safety rules, guidelines, and standards

• Certificate from Vocational School in collision, or equivalent
• Automotive Master Technician - 10 years of Tesla or industry experience preferred
• Expert working knowledge in frame equipment, welding, riveting, metal work, diagnostic systems and estimating platforms
• High level of proficiency in written and spoken English and proficiency in Microsoft Office and other cloud applications
• Ability to maintain high level of confidentiality
• Ability to work independently with limited supervision. 50% travel domestically and internationally based on business needs and capable of lifting 50 lbs and drive a forklift
• Valid driver's license preferred

• Remove grease, dirt, paint, or rust from vehicle surfaces in preparation for paint application, using abrasives, solvents, brushes, blowtorches, washing tanks, or sandblasters

• Assist painter in pre-paint blending needs

• Work with paint team to assist in keeping vehicle on track for scheduled delivery time

• Fill small dents or scratches with body fillers and smooth surfaces to prepare vehicles for painting

• Buff and wax the finished paintwork

• Disassemble, clean, and reassemble sprayers and power equipment, using solvents, wire brushes, and cloths for cleaning duties

• Detail vehicles ready for delivery to customers

• Prior experience in vehicle paint process

• Occasionally exposed to hot, cold, wet or humid conditions

• Ability to receive directions and work well with others

• Ability to lift up to 50 pounds

• I-CAR certifications, preferred

• Valid Drivers License preferred

• Create repair estimates for collision damaged Tesla Model S, Model X, Model Y, and Model 3 vehicles that arrive for repair (Technical estimating, no sales estimating)
• Build repair plans in accordance with Tesla specific repair procedures
• Direct disassembly technicians as to the pace and scope of disassembly to expose all damages up front
• Communicate with insurance company to submit claim and billing
• Direct Collision Technicians to perform repair attempts where Repair VS Replace is not clear
• Update customer on vehicle progress
• Close billing and delivery of vehicle

• 5+ years of automotive collision damage estimating experience
• Knowledge of insurance procedures and requirements
• Proficient with Computers, as well as CCC, Audatex, or Mitchell Estimating Software
• Automotive knowledge/background; willingness to be cross trained in career advancing management roles as needed
• Excellent verbal, and written communication skills; excellent customer service skills
• I-CAR certification preferred
• Valid driver’s license preferred

• Perform guided entry-level work of Tesla electric vehicles
• Operate a variety of hand, power, and shop tools
• Perform various collision repair operations that may include detail, paint prep, disassembly, reassembly, estimating, and mechanical operations
• Support senior level technicians to repair Tesla electric vehicles
• As required maintain inventory, records of time, shop supplies and parts
• Support Front and Back of House operations as needed or on a rotational basis

• Knowledge of collision repair methods and techniques to repair vehicles
• Current enrollment in a Collision or Automotive program preferred
• Valid driver’s license preferred and must be capable of reporting to local collision repair center
• Ability to lift up to 60 pounds
• Be able to work in a team-based environment and have a "safety first" attitude
• Familiar understanding of the English language and have basic computer skills, including navigating web browsers and using standard applications such as Microsoft Office (Word, Excel, Powerpoint, Outlook)

Shift: 3:00PM - 2:00AM; Monday - Thursday

• Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals. Maintain appropriate shop records and inventories. Manage the smooth flow of work through the collision center
• Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from collision technicians and the rest of the collision center team. Lead, coach and develop a highly engaged team of technicians
• Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality. Monitor to ensure that all employees comply with safety regulations and the collision center's safety program
• Work with employees to resolve technical and personnel problems. Schedule employees to effectively meet collision repair needs and to ensure vacation and other time off consistent with company policies
• Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development and leveling in charge your career. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources
• Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the service center and overall service organization
• Partner with Collision Manager to scale and grow the production of the shop in support of company targets. Perform other duties as assigned by the Collision Manager to support business

• 7-10 years Collision technical aptitude or experience is preferred
• Prior leadership experience in a collision-focused industry preferred
• Ability to meet deadlines and be accountable for quality / quantity. Able to manage multiple tasks with competing priorities, establish and achieve goals. Ability to lead group root cause problem solving activities and rapidly develop countermeasures
• Able to effectively interact with customers as required
• Excellent interpersonal and communication skills with ability to work a flexible schedule, including evenings, weekends and holidays
• One to three years of industrial supervisory or similar leadership experience preferred. Experience with Microsoft Office, understanding of repair estimates
• Valid driver's license preferred

• Create repair estimates for collision damaged Tesla Model S, Model X, Model Y, and Model 3 vehicles that arrive for repair (Technical estimating, no sales estimating)

• Build repair plans in accordance with Tesla specific repair procedures

• Direct disassembly technicians as to the pace and scope of disassembly to expose all damages up front

• Communicate with insurance company to submit claim and billing

• Direct Collision Technicians to perform repair attempts where Repair VS Replace is not clear

• Update customer on vehicle progress

• Close billing and delivery of vehicle

• 5+ years of automotive collision damage estimating experience

• Knowledge of insurance procedures and requirements

• Proficient with Computers, as well as CCC, Audatex, or Mitchell Estimating Software

• Automotive knowledge/background; willingness to be cross trained in career advancing management roles as needed

• Excellent verbal, and written communication skills; excellent customer service skills

• I-CAR certification, preferred

• Valid Driver's License preferred

• Follow standards and work in teams

• Perform structural and cosmetic repairs on Tesla Model S, Model X, Model Y, and Model 3 vehicles in accordance with Tesla specific repair procedures

• Use Celette Frame Jigs for setting new structural components

• Glue, rivet, and weld structural components being replaced

• Repair exterior cosmetic panels via metal finishing and body filler

• Replace all parts associated with collision repair including body panels, suspension parts, vehicle structure, radiators, airbags and trim

• Proficient in Mig Welding

• 5+ years of experience as an Automotive Collision Repair Technician

• Capable of reading and comprehending automotive repair procedures

• Excellent attitude and enjoys working with others in teams

• Neat and organized work habits

• Vocational Certificate in Collision Repair and I-CAR Mig Welding certification is a plus

• Valid drivers license preferred