Obtain engineer-level knowledge of Teslaโs residential solar, storage and home charging energy products. Provide real-time assistance to on-site channel partners throughout North America via a hotline. Understand and meet expectations...
Quickly respond to requests for technical assistance over the phone or via ticketing system. Resolve issues through our ticketing system on first touch, whenever possible. Manage and Triage tickets coming...
Deliver a world-class customer and installer support experience over voice, chat, email and app interactions in English and Spanish. Ensure best-in-class NPS, CSAT, speed of answer and ticket resolution times....
Understand and own every aspect of your teamโs performance including but not limited to Coaching, development, One on One and providing real time feedback. Effectively time manage, handle multiple priorities,...
Obtain engineer-level knowledge of Teslaโs residential solar, storage and home charging energy products. Provide real-time assistance to on-site channel partners throughout North America via a hotline. Understand and meet expectations...