דרושים Roadside Support Specialist ב-Tesla ב-United States, Draper

The Finance Operation Specialist will report directly to the Finops Supervisor and will assist in the day-to-day activities and various responsibilities pertaining to customer billing, cash application, investigation, reconciliation, and reporting within the organization. The ideal candidate will have at least 3-5 years’ experience in a fast-paced environment. The ability to meet deadlines and flexibility in handling changing priorities are essential to be successful in this position. This role can be in our Draper, Fremont or Austin locations.

• Researching and processing incoming requests from internal and external customers
• Analyze and validate customer, product, and pricing data for completeness and accuracy
• Validate and confirm system production data against guaranteed output
• Investigate a resolve issues by reviewing historical transactions, contract data, reverse engineering, and coordination across multiple departments
• Accurate and timely responses to requests from internal customers including accounting, sales, customer care, legal, and senior management
• Create, upload, and modify journal entries into accounting system
• Generate payment requests from several internal departments

• Bachelor’s degree preferred or equivalent experience
• 3+ years of experience in Finance and/or Operations role preferred
• Previous experience with data validation and analysis preferred
• Advanced Excel and SQL skills preferred
• You are a problem-solver, always looking for better ways to get things done
• You’re not afraid of ownership and accountability
• You approach your work with focus on the big picture, always aware of the effects up and down stream

This role will facilitate approval and code compliance at national, state, and local levels by developing and aligning product and regulatory requirements. The role involves fostering and sustaining collaboration with channel partners, direct stakeholders, and authorities having jurisdiction (AHJ) to ensure seamless and efficient permit and inspection processes, as well as conducting market surveillance to maintain ongoing product compliance.

The position is a highly collaborative and cross-functional role that supports both onsite and offsite outreach to undertake field evaluations, training, audits, and incident triage. You’ll develop whitepapers, processes, and outreach procedures to facilitate market access while identifying improvement opportunities.

The role requires a base understanding of requirements and development towards codes and standards comprehension, excellent communication skills, technical writing capabilities, and minimal oversight with strong leadership skills.

• Support and manage regulatory deployment to utility requirements for residential energy products, including national, state, and local deviations

• Proactively develop product and market regulatory literature to support new product introduction

• Support utility authorities having jurisdiction with onsite/offsite calibrations, certifications, and audit requirements

• Communicate code compliance, product listing applicability, and product functionality to internal and external teams to ensure systems can be installed and approved as intended

• Develop processes and tools that will aid the continuation of national, state, and local jurisdictional collaboration based on code compliance

• Proactively collaborate with engineering, product, deployment, and service teams to ensure residential energy product acceptance based on code compliance

• Develop and conduct training for internal and external stakeholders

• Identify and drive regulatory KPIs to continually improve interconnection roadblocks

• Create compliance strategies, key project metrics, and dashboards for project status communication to streamline interconnection and sustainment processes

• Conduct project evaluations, post-mortems, and drive process changes to incorporate learning

• Engineering degree or at least 5 years of related work experience in a design/product deployment role

• Ability to read and communicate wiring schematics and product work instructions for renewable energy systems

• Strong understanding of the National Electric Code for renewable energy, particularly solar and energy storage related articles

• Familiarity of product standards (UL 2202, UL 2594, UL 2252, UL 2251, UL 9741, UL 2750, and UL 2231-x)

• Knowledge of national building/construction codes

• Understanding of renewable energy permit and inspection requirements

• Proficiency in project management with life cycles, agile methodologies, and project evaluations

• Highly proficient with desktop applications such as MS Office, MS Project, Jira or similar, and SQL skills

• Willing to travel (international, national, state)

• Establish and maintain precise payment data with thorough account reconciliation, complete with accurate aging reports for annual reporting
• Facilitate onboarding of new landlords and ensure accurate submission of payments in accordance with lease agreements
• Serve as the Supercharger business partner for supplier master team, accounts payable and accounts receivable projects
• Manage and administer centralized accounting and payments processes such as fixed assets, supplier onboarding, check management, and aging invoices
• Maintain accurate Utility account information within Tesla systems and manage new Utility account set up for our expanding network
• Compile and manage monthly and quarterly reports for team reviews and validations and drive efficiency improvements within our internal systems
• Expand skills with ad hoc projects related to payment processing, fixed asset creation, and more

• Bachelor's degree in a relevant field of study, or equivalent experience
• Previous experience working with financial operations, accounts payable, accounts receivable, general accounting or Utilities, preferred
• Proficient with Microsoft Outlook, Excel, PowerPoint, Word
• Focused and task-oriented, while maintaining a flexible attitude towards critical tasks
• Strong communicator with the ability to relay information across multiple stakeholders efficiently and effectively
• Proven agility, organizational and multi-tasking skills in an environment with changing prioritizies
• Impeccable attention to detail and an eye for efficiency when managing a high volume of accounts

• Monitor payables three-way match process from receiving through invoice posting
• Research and resolve goods receipts based on aging buckets
• Analyze root causes for receiving errors and work with business stakeholders to resolve
• Participate in Supplier calls to resolve invoice discrepancies and compliance issues
• Reconcile monthly vendor statements in accordance with SOX controls
• Perform manual receipt adjustments as needed to maintain liability account accuracy
• Monitor and resolve GRIR sub-ledger variances

• Bachelor’s Degree in Business or equivalent related experience
• Experience with goods receipt vs. invoice receipt reconciliation
• Proficient in Microsoft Office with intermediate/advanced EXCEL knowledge
• Possess critical thinking and analytical skills
• Ability to analyze, interpret and present large volumes of data
• Understanding of general accounting principles
• Experience in subledger to general ledger reconciliation

This role will facilitate utility approval and code compliance at national, state, and local levels by developing and aligning product and regulatory requirements. The role involves fostering and sustaining collaboration with channel partners, direct stakeholders, and utility authorities having jurisdiction (AHJ) to ensure seamless and efficient interconnection and permission-to-operate processes, as well as conducting market surveillance to maintain ongoing product compliance.

The position is a highly collaborative and cross-functional role that supports both onsite and offsite outreach to undertake field evaluations, training, audits, and incident triage. You’ll develop whitepapers, processes, and outreach procedures to facilitate market access while identifying improvement opportunities.

The role requires a base understanding of utility requirements and development towards codes and standards comprehension, excellent communication skills, technical writing capabilities, and minimal oversight with strong leadership skills.

• Support utility authorities having jurisdiction with onsite/offsite calibrations, certifications, and audit requirements
• Communicate code compliance, product listing applicability, and product functionality to internal and external teams to ensure systems can be installed and approved as intended
• Develop processes and tools that will aid the continuation of national, state, and local jurisdictional collaboration based on code complianceProactively collaborate with engineering, product, deployment, and service teams to ensure residential energy product acceptance based on code compliance
• Develop and conduct training for internal and external stakeholders
• Identify and drive regulatory KPIs to continually improve interconnection roadblocks
• Create compliance strategies, key project metrics, and dashboards for project status communication to streamline interconnection and sustainment processes
• Conduct project evaluations, post-mortems, and drive process changes to incorporate learning
• Work with Policy and Compliance teams to address legislative gaps and opportunities

• Engineering degree or at least 3 years of related work experience in a design/product deployment role
• Ability to read and communicate wiring schematics and product work instructions for renewable energy systems
• Good understanding of the National Electric Code for renewable energy, particularly solar and energy storage related articles
• Familiarity with interconnection codes such as IEEE 1547-2018 and product listing applications for renewable energy systems
• Understanding of national building/construction codes
• Proficiency in project management with life cycles, agile methodologies, and project evaluations
• Willing to travel (international, national, and state)

• Lead and manage a team of analysts and project managers, fostering a high-performance, data-driven culture. Identify, scope, and execute high-impact projects aimed at improving Customer Support operations, customer experience, and agent workflows
• Own and lead project management efforts across initiatives, including stakeholder alignment, timelines, resource planning, and execution tracking
• Analyze key KPIs (e.g., AHT, ASA, CSAT, Recontact Rate) to uncover trends, develop insights, and guide strategic decisions
• Partner cross-functionally with Engineering, Product, Operations, and Training to implement solutions that reduce customer contacts and improve service efficiency
• Build and present business cases to senior leadership using data and root-cause analysis to influence direction and priorities
• Champion process improvements and automation opportunities that scale with Tesla’s rapid growth. Represent the voice of the front-line teams and customers by staying close to day-to-day operations and feedback loops
• Continuously evaluate business performance and proactively suggest improvements to meet long-term strategic goals

• 5+ years of experience in program or project management, business operations, or analytics roles, ideally within a high-growth, customer-facing environment
• Strong analytical skills and fluency in interpreting complex datasets to drive decision-making; advanced Excel and data visualization skills required (SQL and/or Python a plus)
• Track record of delivering cross-functional projects end-to-end with clear business impact
• Excellent communication and presentation skills with the ability to influence stakeholders at all levels
• Deep understanding of customer support metrics, KPIs, and operational levers for improvement
• Hands-on approach, comfortable with ambiguity, and able to operate independently in a fast-paced environment
• Bachelor’s Degree in Business, Engineering, Analytics, or a related field, or equivalent experience

• Develop new processes that streamline the ownership journey for customers and improve daily workflows for Roadside team members
• Implement feedback mechanisms to gather insights from customers and incorporate improvements into Tesla standards
• Shadow and build relationships with customer support agents to understand the business and challenges in their day-to-day work
• Analyze data to identify business trends and common pain points for customers
• Work closely with stakeholders across Tesla and jointly drive projects
• Analyze market trends, customer behaviors, and industry best practices to identify opportunities to take the business to the next level
• Present proposals to improve the business to senior leaders across Tesla and adjust strategy based on feedback

• Analytical mindset and courage to question the status quo – ability to ask structured questions and quantify impact if you recognize an opportunity to improve
• Relentless drive for excellence that stands out among peers, regardless of background. First-principles thinking to find creative solutions to previously unsolvable problems
• Ability to influence and build relationships without authority, from front-line agents to executive leadership
• Low ego and hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team
• Excellent verbal and written communication skills, capable of delivering professional presentations to senior-level managers, executive leadership and communicating with customers directly
• Bachelor's degree, or equivalent experience
• Proficient in Microsoft Office products, JIRA, Confluence or other project management platforms. Strong data analytic experience and a high level of proficiency in Excel