דרושים Customer Support Specialist 電話客服顧問 ב-Tesla ב-Taiwan
Tesla Lead Generation Specialist Taiwan, Taipei
• Assist in the development, management and implementation of a comprehensive event calendar with centralized tracking of all regional marketing events including test drive events, lead generation events, brand partnership events and external corporate events (e.g. auto shows and product launches).
• Assist in project management and initial content creative for external newsletters, collateral and customer communication (i.e. emails and letters).
• Assist in inbound and outbound communications including customer letters and email for relevant marketing inboxes.
• Assist in the development of in-store programs and campaigns to engage existing leads and create new leads.
• Assist in the planning of regional activities including store openings, test drives and lead generation events.
• Work on consistent and effective messaging of external documents and promotional materials to support our marketing activities (e.g. collateral)
• Manage outside agencies and vendors on a needed basis.
• Evaluate and track the success of programs and campaigns.
• Effectively deliver results of marketing objectives within the designated and agreed budgets.
• Ensure compliance with global brand strategy and corporate identity for Tesla.
What You’ll Bring
• Minimum 5 years+ in online and offline integrated marketing and communication
• BA or Master in Business admirative, communication or other related degree is preferred
• Excellent communication skills and fluency in Mandarin and English
• Excellent copy-writer in both English and Chinese
• LINE and social media development
• Maintain a high sense of urgency and entrepreneurial work ethic that is required to drive business outcomes
• Exceptional strategic thinker and analytical skills; ability to address cross-functional and cross-organizational issues independently
• Highly organized with the ability to manage multiple projects while meeting deadlines.
• Result driven, hands-on, positive “can do” attitude, passionate and able to show commitment and to inspire others
• Proficient in MS Office, IOS, Photoshop
• Proven ability to work in a fast-paced, dynamic and deadline-oriented environment
• Large company discipline...small company entrepreneurial attitude
• Strategically planning with strong execution and negotiation skills
• Asset management experience/ Good negotiation skills
• Digital Agency management/ Online to Office event coordination experience is preferred
משרות נוספות שיכולות לעניין אותך
Tesla Service Concierge 售後服務接待-台中IB Taiwan, Taichung
• Manage the vendor performance and cost control with the effective tools and skills.
• Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
• Order the supplies and facility maintenance. Well manage the cleaning vendor.
• Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
• Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
• Make sure the environment of reception is tidy and all facility/displayed food are in place.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work closely with the Service team to support the team to achieve KPI and customer satisfaction. 工作內容
• 能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務
• 運用有效的工具和技能管理供應商狀況以及成本控制
• 及時提交預算及支付項目，評估每家供應商的狀況以追求公司最大的利益
• 訂購耗材以及維修設備，有效管理清潔廠商
• 接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容
• 以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答
• 適時支援服務顧問以確保客戶擁有最佳的服務體驗
• 確保接待櫃台整潔，所有的用品以及供應茶水整齊排列
• 有效地安排及處理多項事務，並在特定時間內完成工作
• 與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度
• Manage the vendor performance and cost control with the effective tools and skills.
• Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
• Order the supplies and facility maintenance. Well manage the cleaning vendor.
• Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
• Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
• Make sure the environment of reception is tidy and all facility/displayed food are in place.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work closely with the Service team to support the team to achieve KPI and customer satisfaction. 工作內容
• 能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務
• 運用有效的工具和技能管理供應商狀況以及成本控制
• 及時提交預算及支付項目，評估每家供應商的狀況以追求公司最大的利益
• 訂購耗材以及維修設備，有效管理清潔廠商
• 接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容
• 以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答
• 適時支援服務顧問以確保客戶擁有最佳的服務體驗
• 確保接待櫃台整潔，所有的用品以及供應茶水整齊排列
• 有效地安排及處理多項事務，並在特定時間內完成工作
• 與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度
What You’ll Bring
• Manage the vendor performance and cost control with the effective tools and skills.
• Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
• Order the supplies and facility maintenance. Well manage the cleaning vendor.
• Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
• Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
• Make sure the environment of reception is tidy and all facility/displayed food are in place.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work closely with the Service team to support the team to achieve KPI and customer satisfaction. 工作內容
• 能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務
• 運用有效的工具和技能管理供應商狀況以及成本控制
• 及時提交預算及支付項目，評估每家供應商的狀況以追求公司最大的利益
• 訂購耗材以及維修設備，有效管理清潔廠商
• 接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容
• 以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答
• 適時支援服務顧問以確保客戶擁有最佳的服務體驗
• 確保接待櫃台整潔，所有的用品以及供應茶水整齊排列
• 有效地安排及處理多項事務，並在特定時間內完成工作
• 與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度
משרות נוספות שיכולות לעניין אותך
Tesla Tesla Advisor 電動車銷售顧問 高雄 Taiwan, Kaohsiung
• Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management
• Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
What You’ll Bring
• Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management
• Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
משרות נוספות שיכולות לעניין אותך
Tesla Service Concierge 售後服務接待 Taiwan, Taiwan Province, Hsinchu
Position Description
• Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.
• Manage the vendor performance and cost control with the effective tools and skills.
• Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
• Order the supplies and facility maintenance. Well manage the cleaning vendor.
• Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
• Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
• Make sure the environment of reception is tidy and all facility/displayed food are in place.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work closely with the Service team to support the team to achieve KPI and customer satisfaction.
工作內容
• 能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務
• 運用有效的工具和技能管理供應商狀況以及成本控制
• 及時提交預算及支付項目，評估每家供應商的狀況以追求公司最大的利益
• 訂購耗材以及維修設備，有效管理清潔廠商
• 接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容
• 以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答
• 適時支援服務顧問以確保客戶擁有最佳的服務體驗
• 確保接待櫃台整潔，所有的用品以及供應茶水整齊排列
• 有效地安排及處理多項事務，並在特定時間內完成工作
• 與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度
Responsibilities
Requirements
• At least 2 years working experience in administration or accounting/ procurement related field.
• Working in the service department is preferred.
• An analytic, energetic, positive, mature and professional attitude.
• The ability to multi-task in a fast-paced environment while remaining courteous in person as well as on the phone.
• Show attention to details and accuracy. Fact oriented and good at figures.
• Have the ability to work well under pressure and with a diverse range of personalities.
• Good at excel (v-lookup/formula setting/pivot) and PowerPoint. 工作條件
• 具有行政/服務業 兩年以上的相關工作經驗
• 有服務相關經驗者佳
• 善於分析並擁有積極樂觀、活力充沛、成熟專業的工作態度
• 有能力承受壓力，在步調快速的工作環境下處理多項工作，並同時保持專業有禮的儀態
• 注意細節與工作準確度，追求事實並對數字敏銳
• 擅長MS Office，尤其是Excel(v-lookup/formula setting/pivot)及PowerPoint
What You’ll Bring
Responsibilities
Requirements
• At least 2 years working experience in administration or accounting/ procurement related field.
• Working in the service department is preferred.
• An analytic, energetic, positive, mature and professional attitude.
• The ability to multi-task in a fast-paced environment while remaining courteous in person as well as on the phone.
• Show attention to details and accuracy. Fact oriented and good at figures.
• Have the ability to work well under pressure and with a diverse range of personalities.
• Good at excel (v-lookup/formula setting/pivot) and PowerPoint. 工作條件
• 具有行政/服務業 兩年以上的相關工作經驗
• 有服務相關經驗者佳
• 善於分析並擁有積極樂觀、活力充沛、成熟專業的工作態度
• 有能力承受壓力，在步調快速的工作環境下處理多項工作，並同時保持專業有禮的儀態
• 注意細節與工作準確度，追求事實並對數字敏銳
• 擅長MS Office，尤其是Excel(v-lookup/formula setting/pivot)及PowerPoint
משרות נוספות שיכולות לעניין אותך
Tesla Service Advisor- 售後服務顧問 Taiwan, New Taipei
Responsibilities:
• To address any customer concern with the highest level of response and attention.
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
• Accurately record issues and data into Management System.
• Conduct Transactions with system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.
Responsibilities
工作內容:
- 招待親臨保養廠的顧客並提供解決方案
- 協助汽車出險理賠相關事宜承辦
- 協助保險理賠車身估價
- 跟進保修車輛開單、進度掌控、品質監控
- 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
- 與廠內團隊議定維修時間，通知及與顧客講解維修情況
- 與顧客聯繫並安排車輛交還時間
- 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務
工作內容:
- 招待親臨保養廠的顧客並提供解決方案
- 協助汽車出險理賠相關事宜承辦
- 協助保險理賠車身估價
- 跟進保修車輛開單、進度掌控、品質監控
- 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
- 與廠內團隊議定維修時間，通知及與顧客講解維修情況
- 與顧客聯繫並安排車輛交還時間
- 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務
工作內容:
- 招待親臨保養廠的顧客並提供解決方案
- 協助汽車出險理賠相關事宜承辦
- 協助保險理賠車身估價
- 跟進保修車輛開單、進度掌控、品質監控
- 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
- 與廠內團隊議定維修時間，通知及與顧客講解維修情況
- 與顧客聯繫並安排車輛交還時間
- 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務
משרות נוספות שיכולות לעניין אותך
Tesla Customer Support Specialist 電話客服顧問 Taiwan, Taipei
• Deliver highest level of customer support by answering inbound calls and emails, on
technical support and roadside assistance related inquiry in a 7*24*365
environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems •通過接聽來電和郵件，提供最高水平的客戶支援，處理技術支援和道路援助相關的查詢
• 教育車主，使他們對其車輛操作充滿信心
• 以專業的方式提供可行的技術解決方案，超出客戶期望，確保車主在所有擁有過程中享受真正的愉悅
• 在必要時將車主的關切進行溝通或升級，並將其轉交給相關方進行進一步跟進
• 將問題和數據準確記錄到CRM/車輛支援系統中
• Deliver highest level of customer support by answering inbound calls and emails, on
technical support and roadside assistance related inquiry in a 7*24*365
environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems •通過接聽來電和郵件，提供最高水平的客戶支援，處理技術支援和道路援助相關的查詢
• 教育車主，使他們對其車輛操作充滿信心
• 以專業的方式提供可行的技術解決方案，超出客戶期望，確保車主在所有擁有過程中享受真正的愉悅
• 在必要時將車主的關切進行溝通或升級，並將其轉交給相關方進行進一步跟進
• 將問題和數據準確記錄到CRM/車輛支援系統中
What You’ll Bring
• Deliver highest level of customer support by answering inbound calls and emails, on
technical support and roadside assistance related inquiry in a 7*24*365
environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems •通過接聽來電和郵件，提供最高水平的客戶支援，處理技術支援和道路援助相關的查詢
• 教育車主，使他們對其車輛操作充滿信心
• 以專業的方式提供可行的技術解決方案，超出客戶期望，確保車主在所有擁有過程中享受真正的愉悅
• 在必要時將車主的關切進行溝通或升級，並將其轉交給相關方進行進一步跟進
• 將問題和數據準確記錄到CRM/車輛支援系統中
משרות נוספות שיכולות לעניין אותך
Tesla Delivery Operations Specialist Taiwan, Taichung
Responsibilities
• Helping Delivery Advisor with customer request.
• Sorting delivery document from customer such as IDs and coordinate with Customs, Government department , Registration partners…etc to follow our schedule.
• Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Helping to apply EVs tax refund process to offer customer service.
• Keep up with industry trends and best practices.
Responsibilities
• Helping Delivery Advisor with customer request.
• Sorting delivery document from customer such as IDs and coordinate with Customs, Government department , Registration partners…etc to follow our schedule.
• Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Helping to apply EVs tax refund process to offer customer service.
• Keep up with industry trends and best practices.
What You’ll Bring
Responsibilities
• Helping Delivery Advisor with customer request.
• Sorting delivery document from customer such as IDs and coordinate with Customs, Government department , Registration partners…etc to follow our schedule.
• Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Helping to apply EVs tax refund process to offer customer service.
• Keep up with industry trends and best practices.
משרות נוספות שיכולות לעניין אותך
• Assist in the development, management and implementation of a comprehensive event calendar with centralized tracking of all regional marketing events including test drive events, lead generation events, brand partnership events and external corporate events (e.g. auto shows and product launches).
• Assist in project management and initial content creative for external newsletters, collateral and customer communication (i.e. emails and letters).
• Assist in inbound and outbound communications including customer letters and email for relevant marketing inboxes.
• Assist in the development of in-store programs and campaigns to engage existing leads and create new leads.
• Assist in the planning of regional activities including store openings, test drives and lead generation events.
• Work on consistent and effective messaging of external documents and promotional materials to support our marketing activities (e.g. collateral)
• Manage outside agencies and vendors on a needed basis.
• Evaluate and track the success of programs and campaigns.
• Effectively deliver results of marketing objectives within the designated and agreed budgets.
• Ensure compliance with global brand strategy and corporate identity for Tesla.
What You’ll Bring
• Minimum 5 years+ in online and offline integrated marketing and communication
• BA or Master in Business admirative, communication or other related degree is preferred
• Excellent communication skills and fluency in Mandarin and English
• Excellent copy-writer in both English and Chinese
• LINE and social media development
• Maintain a high sense of urgency and entrepreneurial work ethic that is required to drive business outcomes
• Exceptional strategic thinker and analytical skills; ability to address cross-functional and cross-organizational issues independently
• Highly organized with the ability to manage multiple projects while meeting deadlines.
• Result driven, hands-on, positive “can do” attitude, passionate and able to show commitment and to inspire others
• Proficient in MS Office, IOS, Photoshop
• Proven ability to work in a fast-paced, dynamic and deadline-oriented environment
• Large company discipline...small company entrepreneurial attitude
• Strategically planning with strong execution and negotiation skills
• Asset management experience/ Good negotiation skills
• Digital Agency management/ Online to Office event coordination experience is preferred
משרות נוספות שיכולות לעניין אותך
