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Tesla Customer Support Specialist 電話客服顧問 
Taiwan, Taipei 
77254450

17.04.2025
What to Expect
Responsibilities
• Deliver highest level of customer support by answering inbound calls and emails, on
technical support and roadside assistance related inquiry in a 7*24*365
environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems •通過接聽來電和郵件,提供最高水平的客戶支援,處理技術支援和道路援助相關的查詢
• 教育車主,使他們對其車輛操作充滿信心
• 以專業的方式提供可行的技術解決方案,超出客戶期望,確保車主在所有擁有過程中享受真正的愉悅
• 在必要時將車主的關切進行溝通或升級,並將其轉交給相關方進行進一步跟進
• 將問題和數據準確記錄到CRM/車輛支援系統中
What You’ll Do
Responsibilities
• Deliver highest level of customer support by answering inbound calls and emails, on
technical support and roadside assistance related inquiry in a 7*24*365
environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems •通過接聽來電和郵件,提供最高水平的客戶支援,處理技術支援和道路援助相關的查詢
• 教育車主,使他們對其車輛操作充滿信心
• 以專業的方式提供可行的技術解決方案,超出客戶期望,確保車主在所有擁有過程中享受真正的愉悅
• 在必要時將車主的關切進行溝通或升級,並將其轉交給相關方進行進一步跟進
• 將問題和數據準確記錄到CRM/車輛支援系統中

What You’ll Bring
Responsibilities
• Deliver highest level of customer support by answering inbound calls and emails, on
technical support and roadside assistance related inquiry in a 7*24*365
environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems •通過接聽來電和郵件,提供最高水平的客戶支援,處理技術支援和道路援助相關的查詢
• 教育車主,使他們對其車輛操作充滿信心
• 以專業的方式提供可行的技術解決方案,超出客戶期望,確保車主在所有擁有過程中享受真正的愉悅
• 在必要時將車主的關切進行溝通或升級,並將其轉交給相關方進行進一步跟進
• 將問題和數據準確記錄到CRM/車輛支援系統中