דרושים Service Preparation Specialist - Segeltorp ב-Tesla ב-Sweden

· Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.

· Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.

· Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.

· Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.

· Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.

· Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.

· Excellent interpersonal skills with a natural ability to build rapport and engage with customers.

· Ability to communicate information in an easy-to-understand manner.

· Proven track record of delivering excellent customer experiences.

· Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

· Flexibility to work on weekends and evenings as required.

• Coordinate repairs in accordance with new and used warranty guidelines and specifications
• Determine if technical solution can be resolved remotely, over the phone, or requires technician work.
• Communicate with customers through text, calls, email or other internal communications to provide service status, scheduling updates, payments and answer questions
• Coordinate scheduling of customers to hour block windows to ensure maximum throughput and routing of mobile service technicians
• Respond to roadside requests to coordinate the servicing of customer vehicles.
• Plan with service leadership for any PTO, vehicle downtime/maintenance and adjustment of vehicles on road to meet/exceed customer demand
• Available to work on additional responsibilities as assigned to meet business needs

• Relevant experience in a customer facing role delivering excellent service, preferably from a technical/ automotive environment
• Strong understanding of parts process, warranty, and ability to translate technical knowledge into customer friendly language both written and verbally
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines
• Strong verbal and written communication skills over phone, email, and SMS in English and preferably Swedish
• Ability to address and defuse difficult conversations and customer conflict
• Thrive in a fast-paced environment with multiple priorities while maintaining attention to details
• Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history

• Tyre changes
• Wheel swaps
• Fluid replenishments
• Door handles (this is a Tesla specific repair, it is good to know how this is performed)
• Wiper blade replacements
• 4 Wheel alignment (understanding to know-how and all basics that involves aligning a vehicle)
• Drive unit replacements (this is a Tesla specific repair, it is good to know how this is performed)
• Basic diagnostics
• Body adjustments
• Operate a variety of hand, power and shop tools

• Active high school education with Automotive as an orientation, or, any other active or recently completed higher vocational education with Automotive as an orientation
• Strong sense of team mentality and reliability
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Fluency in English language is required
• Excellent oral and written communication skills as well as the ability to follow instructions as required
• Ability to understand and convey business issues and technical concepts
• Driver’s license with a safe driving record preferred
• Basic Computer skills (excel, word, outlook, web)

• Tyre changes
• Wheel swaps
• Fluid replenishments
• Door handles (this is a Tesla specific repair, it is good to know how this is performed)
• Wiper blade replacements
• 4 Wheel alignment (understanding to know-how and all basics that involves aligning a vehicle)
• Drive unit replacements (this is a Tesla specific repair, it is good to know how this is performed)
• Basic diagnostics
• Body adjustments
• Operate a variety of hand, power and shop tools

• Active high school education with Automotive as an orientation, or, any other active or recently completed higher vocational education with Automotive as an orientation
• Strong sense of team mentality and reliability
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Fluency in English language is required
• Excellent oral and written communication skills as well as the ability to follow instructions as required
• Ability to understand and convey business issues and technical concepts
• Driver’s license with a safe driving record preferred
• Basic Computer skills (excel, word, outlook, web)

• Tyre changes
• Wheel swaps
• Fluid replenishments
• Door handles (this is a Tesla specific repair, it is good to know how this is performed)
• Wiper blade replacements
• 4 Wheel alignment (understanding to know-how and all basics that involves aligning a vehicle)
• Drive unit replacements (this is a Tesla specific repair, it is good to know how this is performed)
• Basic diagnostics
• Body adjustments
• Operate a variety of hand, power and shop tools

• Active high school education with Automotive as an orientation, or, any other active or recently completed higher vocational education with Automotive as an orientation
• Strong sense of team mentality and reliability
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Fluency in English language is required
• Excellent oral and written communication skills as well as the ability to follow instructions as required
• Ability to understand and convey business issues and technical concepts
• Driver’s license with a safe driving record preferred
• Basic Computer skills (excel, word, outlook, web)

• Prepare or triage all repair requests as per our standardized process.
• Directly engage with customers to gain and document a comprehensive understanding of their concerns.
• Set clear customer expectations prior to their appointment to deliver an exceptional customer experience. Identify and action most remotely resolvable service requests, to provide an effortless customer journey.
• Display an excellent understanding of all Tesla vehicle products.
• Develop a good understanding of diagnosis processes, identifying required parts for simple repairs, maintaining end-to-end ownership of customer concerns.
• Collaborate with other service teams to provide a great customer experience through the service journey.

• Willingness to learn new and innovative technologies to further develop in role.
• Ability to effectively handle multiple priorities, organize workload, meet deadlines, and solve problems with a high attention to detail.
• Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers.
• Ability to thrive in a team-based environment and achieve common goals.
• Digitally savvy- ability to adopt and adapt quickly to new technology and systems.
• Able to communicate, read, and write effectively in Swedish & English.
• Basic understanding of automotive techniques related to vehicle repair beneficial but not a requirement.
• Ability to work weekends.