דרושים Tesla Support Specialist Roadside Support – Norwegian English Speaker ב-Tesla ב-Norway, Oslo

• Diagnose: You will evaluate, diagnose, review and resolve the needs of customers
• Root Cause Analysis: The time you will spend on one or multiple related customer cases will vary. You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases to reduce the costs of towing/rental cars and offer smoother interactions for our customers
• Represent: You will be Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products
• Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management
• Decision Making: You define the right course of action on a customer by customer case. You will make the right decision based on cost, speed, safety and customer experience
• Administer: As part of a data-driven company, you will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications

• Customer-centric: You have a background within customer service environment and you love to deliver an excellent customer experience
• Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
• A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage stressful situations and multiple work streams at once to offer the best experience to existing and future customers
• Flexible: You thrive collaborating closely in diverse teams and people. You can work between 32-40 hours per week and commit to shifts between 7am – 11:30pm and occasional night shifts, including working on weekends and bank holidays
• An excellent communicator: we are looking for a bilingual Norwegian and English speaker. Any additional European languages are beneficial
• Legal right to work in the location of the role

We offer…

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

• Support: You will support Tesla customers on a wide range of matters, resolving roadside, technical and service-related inquiries. We trust you to guide, educate, troubleshoot and contribute an excellent customer experience, every time
• Coordinate: You collaborate with a wide network of Tesla colleagues and departments locally and globally. By partnering across teams, you aim to ensure consistency in our customer experience
• Make a difference: We depend on you to create an experience where every Tesla customer feels valued, heard and informed
• Develop: You will be a part of a brilliant team with the mind-set to grow. Our Tesla Support Advisors face new challenges every day and we consistently push each other to learn and develop

• Customer-centric above all: No matter what, you act with customer in mind. You have a clear background within customer support, and will contribute to the team’s ability to deliver an even better experience
• An excellent communicator: You manage Icelandic & English fluently and always communicate clearly, concisely and respectfully. Additional languages are a plus
• Digitally savvy: You have the ability to adopt and adapt quickly to new technology and systems
• A skilled multi-tasker: You prioritize efficiently, deliver on time and never lose sight of the big picture
• A fast learner: We do not expect you to be a Tesla expert on day one and our dedicated training team will upskill you quickly. We do expect you to be eager to learn and thrive on new challenges
• Flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts
• Safe to drive: We require you to hold a full valid driver’s license

• Diagnose: You will evaluate, diagnose, review and resolve the needs of customers
• Root Cause Analysis: The time you will spend on one or multiple related customer cases will vary. You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases to reduce the costs of towing/rental cars and offer smoother interactions for our customers
• Represent: You will be Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products
• Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management
• Decision Making: You define the right course of action on a customer by customer case. You will make the right decision based on cost, speed, safety and customer experience
• Administer: As part of a data-driven company, you will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications

• Customer-centric: You have a background within customer service environment and you love to deliver an excellent customer experience
• Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
• A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage stressful situations and multiple work streams at once to offer the best experience to existing and future customers
• Flexible: You thrive collaborating closely in diverse teams and people. You can work between 32-40 hours per week and commit to shifts between 7am – 11:30pm and occasional night shifts, including working on weekends and bank holidays
• An excellent communicator: we are looking for a bilingual Danish and English speaker. Any additional European languages are beneficial
• Legal right to work in the location of the role