דרושים Tesla Support Advisor Icelandic Speaking - Oslo K100 ב-Tesla ב-Norway, Oslo

• Diagnose: You will evaluate, diagnose, review and resolve the needs of customers
• Root Cause Analysis: The time you will spend on one or multiple related customer cases will vary. You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases to reduce the costs of towing/rental cars and offer smoother interactions for our customers
• Represent: You will be Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products
• Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management
• Decision Making: You define the right course of action on a customer by customer case. You will make the right decision based on cost, speed, safety and customer experience
• Administer: As part of a data-driven company, you will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications

• Customer-centric: You have a background within customer service environment and you love to deliver an excellent customer experience
• Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
• A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage stressful situations and multiple work streams at once to offer the best experience to existing and future customers
• Flexible: You thrive collaborating closely in diverse teams and people. You can work between 32-40 hours per week and commit to shifts between 7am – 11:30pm and occasional night shifts, including working on weekends and bank holidays
• An excellent communicator: we are looking for a bilingual Norwegian and English speaker. Any additional European languages are beneficial
• Legal right to work in the location of the role

We offer…

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

• Support: You will support Tesla customers on a wide range of matters, resolving roadside, technical and service-related inquiries. We trust you to guide, educate, troubleshoot and contribute an excellent customer experience, every time
• Coordinate: You collaborate with a wide network of Tesla colleagues and departments locally and globally. By partnering across teams, you aim to ensure consistency in our customer experience
• Make a difference: We depend on you to create an experience where every Tesla customer feels valued, heard and informed
• Develop: You will be a part of a brilliant team with the mind-set to grow. Our Tesla Support Advisors face new challenges every day and we consistently push each other to learn and develop

• Customer-centric above all: No matter what, you act with customer in mind. You have a clear background within customer support, and will contribute to the team’s ability to deliver an even better experience
• An excellent communicator: You manage Icelandic & English fluently and always communicate clearly, concisely and respectfully. Additional languages are a plus
• Digitally savvy: You have the ability to adopt and adapt quickly to new technology and systems
• A skilled multi-tasker: You prioritize efficiently, deliver on time and never lose sight of the big picture
• A fast learner: We do not expect you to be a Tesla expert on day one and our dedicated training team will upskill you quickly. We do expect you to be eager to learn and thrive on new challenges
• Flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts
• Safe to drive: We require you to hold a full valid driver’s license

• Tyre changes
• Wheel swaps
• Fluid replenishments
• Door handles (this is a Tesla specific repair, it is good to know how this is performed)
• Wiper blade replacements
• 4 Wheel alignment (understanding to know-how and all basics that involves aligning a vehicle)
• Drive unit replacements (this is a Tesla specific repair, it is good to know how this is performed)
• Basic diagnostics
• Body adjustments
• Operate a variety of hand, power and shop tools
• Perform equipment inspections and calibrations

• Recently completed VG2 Kjøretøy or similair field upon start date
• Strong sense of team mentality and reliability
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Fluency in English language is required
• Excellent oral and written communication skills as well as the ability to follow instructions as required
• Ability to understand and convey business issues and technical concepts
• Driver’s license with a safe driving record preferred
• Basic Computer skills (excel, word, outlook, web)

• Tyre changes
• Wheel swaps
• Fluid replenishments
• Door handles (this is a Tesla specific repair, it is good to know how this is performed)
• Wiper blade replacements
• 4 Wheel alignment (understanding to know-how and all basics that involves aligning a vehicle)
• Drive unit replacements (this is a Tesla specific repair, it is good to know how this is performed)
• Basic diagnostics
• Body adjustments
• Operate a variety of hand, power and shop tools
• Perform equipment inspections and calibrations

• Recently completed VG2 Kjøretøy or similair field upon start date
• Strong sense of team mentality and reliability
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Fluency in English language is required
• Excellent oral and written communication skills as well as the ability to follow instructions as required
• Ability to understand and convey business issues and technical concepts
• Driver’s license with a safe driving record preferred
• Basic Computer skills (excel, word, outlook, web)

• Diagnose: You will evaluate, diagnose, review and resolve the needs of customers
• Root Cause Analysis: The time you will spend on one or multiple related customer cases will vary. You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases to reduce the costs of towing/rental cars and offer smoother interactions for our customers
• Represent: You will be Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products
• Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management
• Decision Making: You define the right course of action on a customer by customer case. You will make the right decision based on cost, speed, safety and customer experience
• Administer: As part of a data-driven company, you will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications

• Customer-centric: You have a background within customer service environment and you love to deliver an excellent customer experience
• Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
• A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage stressful situations and multiple work streams at once to offer the best experience to existing and future customers
• Flexible: You thrive collaborating closely in diverse teams and people. You can work between 32-40 hours per week and commit to shifts between 7am – 11:30pm and occasional night shifts, including working on weekends and bank holidays
• An excellent communicator: we are looking for a bilingual Danish and English speaker. Any additional European languages are beneficial
• Legal right to work in the location of the role

Our Senior Body Repair Technicians are invaluable within the Tesla Bodyshop. In this position, you will be part of working in a worldwide team and network in addition to your colleagues at the local center, and you’ll be in a great position to impact Tesla’s body repair operation development. You will carry out a variety of repairs in a timely and accurate manner, help your team thrive and directly affect the profitability of the Bodyshop and customer satisfaction metrics by using your in depth understanding of collision and body repair. The technician should be working in the accident repair sector and must have at least three years’ experience to ensure they are familiar with the skills, knowledge and techniques required to remove, refit, or replace various components, such as vehicle body panels and any associated parts

• Demonstrate a good understanding of vehicle construction, Tooling and equipment and repair processes.
• To carry out work in a manner compliant to EHS policies adhering to manufacturer and industry guidelines.
• Remove, install, and replace any bolt on panels, bumpers, lamps and perform quality control checks for alignment.
• Carry out cosmetic repairs on all Tesla Model’s in accordance with the Tesla specific Repair procedures. Including basic body repair process, such as filler application and sanding down.
• Carry out complex repair processes to the vehicle structure, using advanced repair methods to ensure the vehicle is restored to its pre accident condition.
• Carry out all quality control aspect to the body repair process, ensuring wet checks of all filler repairs are complete prior to senior technician sign off.
• Supporting other Bodyshop departments on an as-needed basis. E.g MET.
• Accurately assess the vehicle for pre-existing damage prior to work commencing
• Ensure you meet daily target set out by the production manager, to ensure the vehicle meets it completion date.
• To ensure that all equipment used, including jigs, fixtures and welding equipment, is operated in accordance with defined safety requirements.

• Fagbrev I Bilskadefag
• Proven experience as a Body Repair Technician in a body shop environment. Prior body repair experience on Tesla vehicles will be considered highly advantageous.
• Experience with MAG welding processes for steel, aluminium welding experience beneficial
• Experience working with adhesive bonding and mechanical fasteners. Industry recognised accreditation highly beneficial
• Basic computer skills, including navigating web browsers and standard applications Microsoft Word.
• Ability to follow oral and written instructions with attention to detail
• Proven ability to effectively handle multiple priorities, organize workload, and meet deadlines
• A clear understanding of health & safety and good housekeeping in the automotive environment.
• An excellent understanding of tools & equipment used for all Body repair processes
• A valid driving license

Our Body Repair Technicians are invaluable within the Tesla Bodyshop. In this position, you will be part of working in a worldwide team and network in addition to your colleagues at the local center, and you’ll be in a great position to impact Tesla’s body repair operation development. You will carry out a variety of repairs of basic to medium complexity in a timely and accurate manner, supporting teammates as necessary to ensure the smooth running of the workshop. The technician should be working in the accident repair sector and must have at least one years’ experience to ensure they are familiar with the skills, knowledge and techniques required to remove, and refit vehicle components and ideally working towards specialization in either panel or paint.

• Demonstrate a good understanding of vehicle construction, Tooling and equipment and repair processes.
• To carry out work in a manner compliant to EHS policies adhering to manufacturer and industry guidelines.
• Remove, install, and replace any bolt on panels, bumpers, lamps and perform quality control checks for alignment.
• Carry out cosmetic repairs on all Tesla Model’s in accordance with the Tesla specific Repair procedures. Including basic body repair process, such as filler application and sanding down.
• Carry out all quality control aspect to the body repair process, ensuring wet checks of all filler repairs are complete prior to senior technician sign off.
• Supporting other Bodyshop departments on an as-needed basis.
• Accurately assess the vehicle for pre-existing damage prior to work commencing
• Ensure you meet daily target set out by the production manager, to ensure the vehicle meets it completion date.
• To ensure that all equipment used, including jigs, fixtures and welding equipment, is operated in accordance with defined safety requirements

• Vocational certificate in body repairs/collision technician
• Proven experience as a Body Repair Technician in a body shop environment. Prior body repair experience on Tesla vehicles will be considered highly advantageous.
• Experience working with adhesive bonding and mechanical fasteners. Industry recognised accreditation highly beneficial
• Basic computer skills, including navigating web browsers and standard applications Microsoft Word.
• Ability to follow oral and written instructions with attention to detail
• Proven ability to effectively handle multiple priorities, organize workload, and meet deadlines
• A clear understanding of health & safety and good housekeeping in the automotive environment.
• An excellent understanding of tools & equipment used for all Body repair processes
• A valid driving license