דרושים Emea Associate Claims Handler Logistics ב-Tesla ב-Netherlands, Amsterdam

• Benefits Management: Oversee the day-to-day operation of various Employee Benefits Programs across EMEA, including, but not limited to, Health Insurance, Pensions, Life & Disability, and all supplementary benefits ensuring an exceptional employee experience from hire to retire with efficient processes in place
• Compliance and Policy Adherence: Tracks up to date and relevant federal and state regulations pertaining to the Benefits Administration of our Program and reporting requirements ensuring compliance with local legal requirements, accuracy, and efficiency
• Invoicing and Audits: Manage the Benefits invoicing process and conduct regular Benefit audits to ensure administrative compliance, accuracy, and timely payments
• Stakeholder and Vendor Management: Partner with HRBP & HR Advisors, Payroll, IT, Benefits Vendors, Insurers and Brokers and any other internal and/or external parties to ensure a whole overall Benefits experiences throughout overlooked during new implementations, changes, communications, and automation of administrative activities
• Data Management: Maintain accurate and confidential employee records related to benefits, updates, and changes in HRIS (Human Resources Information System: Inside Tesla) and other internal and external platforms
• Troubleshooting and Process Improvement: Apply your knowledge to evaluate current processes and approaches, suggest improvements, automations or find innovative ways to solve problems efficiently. Support answering employee queries. You need to have an entrepreneur and hands-on approach, striving to resolve issues promptly and efficiently once and for all

• Bachelor's degree in Human Resources Management, Business Administration, Finance, or related fields
• Experience as a Benefits Administrator, Benefits Analyst, Benefits Coordinator, or similar roles
• Comprehensive knowledge of employee benefits programs, and best practices including handling sensitive information with discretion and confidentially
• Strong excel skills or similar tools
• Strong analytical and problem-solving skills, with a keen eye for detail and data accuracy
• A can-do attitude is essential, you are proactive, and solution focused, you can easily adapt to changes and bring innovations to the team and Tesla employees
• A team player who has excellent communication and interpersonal abilities and can collaborate effectively with cross-functional teams. You can deal with ambiguity in a fast-paced environments

• Support the Megapack Sales Team through the entire sales cycle from start to finish

• Manage early-stage sales by qualifying customer inquiries, collecting relevant information and coordinating with support teams to create custom proposals

• Assist in preparing tender responses with Tesla’s Bid and Engineering Teams

• Contribute to the development of go-to-market strategies for Tesla's energy offerings, focusing on economic and policy drivers

• 2+ years of experience in the renewable energy industry, with experience in a commercial or customer facing role

• Knowledge of grid/utility markets, as well as renewable technologies, such as PV, wind and/or storage

• Ability to identify problems and provide pragmatic solutions. Quick learner, adaptable, and comfortable with change and ambiguity

• Strong communication and interpersonal skills, with the ability to build trust with colleagues and customers

• Flexibility to travel up to 25%

• Fluency in English and preferably Spanish or French

The EMEA Claims Handler is responsible for the handling of freight claims and seamless liaison between Tesla and our partners. You will be part of the Logistics Claims, Quality & Compliance team. This team is responsible for ensuring compliance within our logistics operations. You will aim to ensure our freight claims are diligently investigated and settled by our standards.

• Investigate the reports of claims and validate if they can be pursued
• Send claims to carriers, respond to inquiries, follow up on cases, and document claims in our systems
• Track damaged products and work with our internal teams to provide repair estimates
• Negotiate the settlements of claims as needed
• Communicate updates on claims progress to our internal stakeholders when requested
• Work with our internal stakeholders to improve the quality of logistics by providing insight into pursued claims
• Provide outstanding customer service to our partners throughout every step of the claims process
• Track payment completion of claim invoices and send payment reminders
• Monitor and drive change in our processes and systems
• Prepare analyses and reporting to understand our claims performance
• Identify and communicate recurring operational errors when applicable
• Support the onboarding of new carriers onto our claims system

• BA/MS degree in supply chain, business, finance, or any other relevant field
• Excellent communication skills, you will represent the Tesla team with all external partners
• Ability to investigate large amounts of data and maintain oversight
• Persistent and diligent in managing claim cases, you will work on one case, move to another, and later come back to the first
• Proven engagement with logistics and quality. You will be part of daily improvements in our Supply Chain operations.
• Open-minded self-starter with a positive attitude and determination
• Excellent organizational, administrative, and problem-solving skills
• Strong eye for detail and ability to provide strategic solutions
• Excellent Excel skills, experience in using BI tools is preferred
• Ability to work in cross-functional teams and build robust business strategies

• Lead and manage a best-in-class field service team, ensuring they meet customer needs, and are operationally efficient
• Maintain sites and expansion within the region to achieve industry leading uptime targets in the most cost-effective manner
• Responsible for the creation, delivery, efficiency, and productivity of the service programs in the field, both directly and with select service partners
• Be available for emergencies and be capable of pivoting resources on for a rapid response
• Works closely with customer support team to help resolve escalated issues and challenges and creates an internal support network to collaborate and help solve problems
• Determines and drives the development of best practices for all field service programs, with special attention paid to the overall customer experience
• Monitor overall regional spend and continuously propose cost effective solutions
• Develop training programs, including generation and maintenance of training course content, establish training requirements, and updates and monitors progress for all stakeholders
• Ensure, with the HR Manager, that the area of responsibility is properly organized, staffed, skilled and directed. Guide, motivate, and develop direct and indirect subordinates within HR policies
• Maintain high levels of communication and feedback within the service organization; prepare daily updates of work completed, problems identified, and future timelines
• Complete headcount planning, interviews, and candidate selection to attract, develop, and retain top talent to create an exemplary field service organization to strengthen your team

• Qualified Electrician or BS Degree in either Engineering (Mechanical, Industrial, Electrical, Mechatronics) or equivalent experience professional experience
• Minimum of 10+ years of relevant work experience, 3 of which in a comparable role preferably managing field teams
• Exceptional communication abilities across all facets of an organization (senior leadership, peers, sales, deployment, and engineering teams)
• Previous experience in establishing and scaling a highly successful service/operations & maintenance organization
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of power systems including testing, diagnosis, HVAC service, inverters and repair of electronic systems and photovoltaic modules a plus
• Excellent judgement in solving critical problems, ability to independently make decisions with limited direction
• Will have 2+ years’ experience creating scopes of work for maintenance or electrical services
• Excellent written and verbal skills both from a technical and client facing perspective
• Ability to work well with others in a collaborative team environment

• Develop our landscape of third-party financial institutions (partners) and support the build-out of Tesla’s own financing companies
• Work with Partners to develop their balance sheet & operational capacity to match Tesla’s rapid growth
• Development of best-in-class financial products from partners while maintaining high approval rates
• Implement automatic & digital processes, driving for simplification and standardization across markets
• Develop & maintain deep market knowledge on financial products, market dynamics and key competitors
• Act as central point of contact and expert for Tesla’s Sales & Delivery organization on car financing/leasing
• Ensure Tesla’s approach to car financing/leasing is integrated into Sales & Delivery processes

• Extensive work experience in Financial Services, preferably in car financing/leasing. and/or managing B2B/Lease Company relationships
• You bring experience in multiple business functions e.g., Underwriting, Sales, Operations, Analytics, etc..
• You have near native level fluency in English. German, French or Dutch are a plus
• Proficiency in MS Excel, Word and PowerPoint
• You work well both autonomously and collaboratively and are effective at juggling competing tasks in a fast-paced, challenging environment
• You possess an entrepreneurial mindset, quick and flexible learner, with high standards, impeccable integrity. and ethics, unquestionable good judgment, well-honed analytical skills

• Work with the Marketing Programs Lead in Europe and other marketing team members to develop targeted strategies and execute activities that enable the Tesla Residential Energy channel sales teams and our partners to hit their sales targets, esp. in Germany, but also across the region

• You are responsible for developing and executing Tesla Energy’s email marketing strategy nurturing leads. This includes defining the topic calendar per country, ensuring adequate targeting, timely deployments and analysis of results.

• Work with our internal Design, Engineering, Sales and Content teams as well as external vendors to develop consistent and tailored localized messaging for different channels to increase Powerwall awareness and consideration understanding where our products fit in the market in different countries

• Plan and execute trade shows, in-store events or webinars to grow Powerwall awareness and the Certified Installer network.

• Prepare and run various marketing activities for new product, country or feature launches

• Source, negotiate and execute marketing partnerships to increase Powerwall awareness and generate leads

• 5+ years hands-on work experience developing growth and marketing strategies, driving brand awareness, generating leads and executing results-based marketing programs

• Experience working with CRM systems A strong understanding of channels and communication approaches (email, in-app, push, SMS). Strong analytical skills with the ability to turn data into insights and initiatives. Experience in monitoring and improving multi-channel CRM journey.

• Proficient in delivering events and exhibitions of varying size and scales, as well as webinars, with a focus on preparation and execution, managing timelines, budgets, logistics, and coordination with internal stakeholders. Analyze event success and provide actionable insights and recommendations for the future.

• Master’s degree in a relevant field, or evidence of exceptional ability and experience

• Strong sense of ownership, willingness to drive projects and deliver results

• Proficiency in building clear, compelling value propositions that can be expressed in a variety of media to all levels of the organization

• Exceptional verbal and written communication skills in German and English. French being a plus

• Experience working in business-to-business (B2B) roles or the renewable industry is a plus

• Ability to travel (~20%), mainly within Europe, but could include global destinations

• Assist in the management of the portfolio of lease agreements
• Review incoming rent invoices, compare to Lease obligation and schedule for payment
• Resolve Landlord and Tenant lease disputes
• Upload and maintain electronic lease documents in Tesla Database System (TRT)
• Partner closely with internal departments, including Real Estate, Design, Development, Legal, Finance and Accounts Payable
• Upload lease agreements with accuracy into the lease database
• Track and monitor critical dates for lease portfolio, and be a landlord main point of contact
• Process and report on landlor utility and sustainability related matters

• Degree in relevant area of study and/ or equivalent experience, is preferred
• Ideally experience within lease administration
• Ability to read and understand commercial real estate lease terms
• Previous experience in Property Management is a plus
• Strong communication skills, across functions and teams
• Ability to work independently and in a cross functional environment
• Working proficiency of English language skills is required, additional language skills in French or German is preferred