דרושים Aftersales Support Specialist ב-Tesla ב-Netherlands, Amsterdam

• Produce trade-in vehicle valuations (Tesla and non-Tesla) across EMEA, with a focus on specific specialized countries and markets
• Review market indicator data, vehicle history and vehicle condition to appraise the value of trade-in vehicles in keeping with current Tesla valuation strategies and provide upwards feedback on any emerging trends
• Accurately record valuations and track inventory using Tesla’s internal system
• Develop strong relationships with cross functional business partners (Sales, Delivery) to create an exceptional customer experience
• Lead and support training initiatives to ensure field sales teams understand trade-in processes
• Support field teams in resolving customer questions and concerns
• Develop an understanding of Used Vehicle pricing in specific markets and become an expert in these markets, as well as supporting with Used Tesla internal pricing by following all internal pricing and valuation procedures and processes in a compliant way

• Customer Service: Experience in providing excellent customer service in a fast-paced environment. Automotive experience preferred
• Communication: Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers, as well as the ability to communicate, read and write effectively in English
• Team Player: Ability to thrive in a team-based environment and achieve common goals
• Multitasking: Effectively handle multiple priorities, organize workload, and meet deadlines
• Market Adaptability: Excellent English skills required; knowledge of Arabic, Hebrew, Turkish or Czech is an advantage
• IT Know-how: Good knowledge of MS Office, experience with CRM a plus good knowledge and experience with reporting systems and/or excel
• License & Certificates: Must have had a valid driver’s license for minimum of 2 years

• Support the Megapack Sales Team through the entire sales cycle from start to finish

• Manage early-stage sales by qualifying customer inquiries, collecting relevant information and coordinating with support teams to create custom proposals

• Assist in preparing tender responses with Tesla’s Bid and Engineering Teams

• Contribute to the development of go-to-market strategies for Tesla's energy offerings, focusing on economic and policy drivers

• 2+ years of experience in the renewable energy industry, with experience in a commercial or customer facing role

• Knowledge of grid/utility markets, as well as renewable technologies, such as PV, wind and/or storage

• Ability to identify problems and provide pragmatic solutions. Quick learner, adaptable, and comfortable with change and ambiguity

• Strong communication and interpersonal skills, with the ability to build trust with colleagues and customers

• Flexibility to travel up to 25%

• Fluency in English and preferably Spanish or French

• Leadership: You will manage a team, consisting of a several country/region specific advisors. You have a high sense of ambition and drive when it comes to improvements. You will align with your Tesla Support Regional Associate Manager to support with the direction of the team and advice on requirements that drive continuous improvements. You are a leader and team player.
• Represent: You will be part of a customer facing team and represent the (technical) information of many teams directly to the customer. You are Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products.
• Flexibility: you will be part of the Tesla Support Leadership team and will be able to deal with frequent ad hoc requests and changes. You deal with this in a timely and professional manner.
• Coordinate & Stakeholder Management: You excel in cross-functional and stakeholder relationship management by acting as point of contact for your country/region's advisors, metrics and escalations. You maintain a trust-based-relationship with key stakeholder (within Tesla Support as well as outside of Tesla Support) to ensure the advisors whom are part of your country team receive frequent and relevant feedback and can translate the customer voice to what is happening in the field.
• Communicate: You will support the advisors to handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management. You possess strong interpersonal skills and are aware of the appropriate behavior (show empathy) when supporting diverse types of customers and complex queries.
• Coaching: Ensure you serve the team to ensure they have what they need to be effective and successful. You hold regular check-ins with your team members and provide constructive feedback where needed, which you share in a timely manner with the Tesla Support Regional Associate Manager. As a Supervisor you would mostly focus on managing our newest Tesla Support advisors, and coach them on the basics of the role.
• Training: You support with the facilitating knowledge sharing within your country team, as well as with other country teams.
• Continuous Improvement: You are aware of the team’s training needs and support the gathering of requirements for Tesla Support Advisor training. You ensure best practices of your country/region team are shared across the Tesla Support teams, by doing so you leverage your strong relationship management skills. You are aware of sales opportunities for service, subscriptions, accessories and are always trying to improve what and how we serve our (existing or future) customers in the best possible way. You will act as an example to the front-line tier support advisors and share your knowledge with them frequently.
• Prioritize: you have the ability to prioritize effectively, handle shifting priorities and work effectively in a fastmoving environment. You are capable of escalating to the right technical level/department in a timely manner.
• Measure & report: You support with the managing and tracking multiple performance indicators (call metrics and CSAT) from your respective country to ensure Tesla supports meets its daily/weekly/quarterly business goals.

• Minimum of 2-3 years’ experience is required, with the ability to illustrate you have led teams in the past. A technical background in IT, automotive or engineering is preferred, however not a necessity.
• Bachelor's or university degree in relevant subject, project management qualification or equivalent in experience in managing and implementing initiatives, business processes and projects with multiple and competing priorities.
• Strong cross-functional and stakeholder communication skills. Ability to influence stakeholders from all levels of seniority and able to always put the customer central; empathize from a customer’s perspective to drive solutions and achieving goals whilst pursing new standards.
• Possess a high degree of energy, drive, enthusiasm and professionalism
• First principal thinker – assess everything and challenge if all things are done to make things better/efficient/best possible outcome
• Ability to work in a self-directed way. Taking initiative to lead improvement initiatives. Able to maintain a high level of productivity with a minimum of supervision.
• Your core values should revolve around providing amazing service and exceeding customer expectations, while having a calm, focused, professional demeanor.
• A flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team.
• Eager to learn. A creative and out-of-the box problem solving attitude to identify and drive continuous
• improvements.
• Thrive in a fast-moving environment. Prioritize effectively and can manage multiple work streams at once.
• Excellent problem-solving skills. Ability to interpret data and identify improvements
• Able to quickly grasp the situation and evaluate the level of support/interference needed. You can diagnose and support with relevant follow-up, all whilst keeping the customer at ease.
• A flexible team player. Able to quickly shift priorities if and where needed.
• In possession of a valid driver’s license and an acceptable and safe driving record.
• Fluent in Dutch and English. Additional languages are a plus.
• Legal right to work in the country you are applying.

• Monitor the Tesla Supercharger Global Fleet
• Provide support to field technicians with real-time troubleshooting and any necessary follow-up
• Evaluate technical issues with the superchargers and work in a creative, pro-active manner to resolve
• Determine if technical issue can be resolved remotely, or if field service intervention is needed
• Educate our field technicians so they can self-diagnose and fix issues on their own
• Escalate critical issues when needed
• Communicate technical concerns with NOC Manager, Service Engineering, or Field Service as necessary
• Accurately record issues and data into CRM database

• 1-5 years of Electrical, Energy or Electronic related technical experience
• Background in technical support is preferred
• Understanding of distributed generation and/or energy storage systems preferred
• Ability to thrive in both independent and team environments
• Coding skills in languages like Python and ability to run SQL is a plus
• Excellent written and oral communication skills
• Proficiency in English, any additional European language skills are a plus
• Ability to prioritize effectively, handle shifting priorities and troubleshoot
• Available to work 1 weekend every 4-6 weeks
• Experience with CRM systems and MS Office Suite
• Willingness to learn about new and innovative technologies

As a Used Car Finance Operations Specialist for Tesla, you will shape and deliver strategies to market previously owned Tesla products and manage our vehicle trade-in business in EMEA. You work both on Accounts Receivable (AR) and Accounts Payable (AP) side. Your role involves transaction posting for all wholesaled Tesla and non-Tesla cars, daily cash collection and reconciliation, ownership of document reporting and process flow, and providing weekly accounts receivable updates to upper management. You will track and resolve outstanding payment issues and generate timely weekly aging reports. Additionally, you will manage correct and timely payments for acquired cars and track received vehicles against payments.

• Manage large AR collections with multiple vendors across EMEA, ensuring accurate weekly aging reports and timely payment processing
• Perform daily follow-ups on aging AR items and handle wholesale billing and vendor communications
• Audit trade-in transactions, escalate issues, and align teams on errors and best practices to expedite fund collection
• Oversee payments for acquired used cars, including invoice checks, payment requests, tracking, and vehicle release coordination
• Prepare and maintain reports and dashboards, ensuring data accuracy and accessibility
• Address accounting, tax, and refund team requests by proposing and implementing solutions for repetitive issues
• Identify and implement process adjustments to enhance efficiency and improve collection outcomes

• Experience in accounts receivable, preferably within the automotive industry, with exposure to the used car business as an asset, and in operations, analytics, or project management
• Degree in Accounting or Finance, with strong knowledge of general accounting principles or comparable work experience
• Superior attention to detail and advanced proficiency in Excel, ensuring accuracy under tight deadlines in a fast-paced environment
• Analytical skills to leverage data for decision-making, coupled with adaptability to frequent changes and flexible schedules
• Effective communication skills, strong organizational abilities, and a hands-on approach to problem-solving

• Represent: You will be a first line representative of our brand, mission and products
• Support: By addressing customer concerns promptly via telephone and chat, you will be part of a big change in customer service as we know it. You possess strong interpersonal skills and are aware of the appropriate behavior when supporting diverse types of customers
• Evaluate & Resolve: You will evaluate the needs of customers and work in a creative, pro-active manner to resolve roadside, technical and general support enquiries. You educate owners on their vehicles and energy products, and guide or troubleshoot them through inquiries they have related to purchase, ownership, or at any part in their journey – across all products/services
• Inform & Educate: You will educate customers about Tesla’s innovative products and services and inform are able to inform customers on the best possible purchase and/or servicing need
• Coordinate: You will coordinate quickly and precisely with various stakeholders to determine best course of action for all support activities
• Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management. Collaborate with other internal stakeholders to facilitate smooth customer experience pre and during ownership
• Administer: As part of a data-driven company, attention to detail is key to helping us do better. You will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications
• Continuous Improvement: You are aware of sales opportunities for service, subscriptions, accessories and are always trying to improve what and how we serve our (existing or future) customers in the best possible way

• A brand ambassador: you have a genuine affection for Tesla’s products and mission. Especially keeping up with EV industry trends and local incentives. Ability to understand and convey business issues and technical concepts
• Digitally savvy. We want to offer our existing and future customers an omnichannel experience. This will mean a multitude of channels, from phone to chat, SMS and potentially video
• Positive, enthusiastic and passionate
• Able to demonstrate experience within a Customer Service environment (customer-facing or related roles in the automotive, helpdesk, hospitality, roadside assistance, emergency dispatch or similar industry)
• A fast learner. We do not expect you to be an expert on day one and our dedicated training team will upskill you quickly
• A flexible team player: You like collaborating closely
• with different kinds of people and can work in shifts to support your team
• A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage multiple work streams at once
• Keen to work with an astute attention to detail
• In possession of a valid driver’s license is a plus
• Fluency in Dutch and English.

• Diagnose: You will evaluate, diagnose, review and resolve the needs of customers
• Root Cause Analysis: The time you will spend on one or multiple related customer cases will vary. You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases to reduce the costs of towing/rental cars and offer smoother interactions for our customers
• Represent: You will be Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products
• Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management
• Decision Making: You define the right course of action on a customer by customer case. You will make the right decision based on cost, speed, safety and customer experience
• Administer: As part of a data-driven company, you will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications

• Customer-centric: You have a background within customer service environment and you love to deliver an excellent customer experience
• Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
• A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage stressful situations and multiple work streams at once to offer the best experience to existing and future customers
• Flexible: You thrive collaborating closely in diverse teams and people. You can work between 32-40 hours per week and commit to shifts between 6am – 22:00pm and occasional night shifts, including working on weekends and bank holidays
• An excellent communicator: we are looking for a bilingual English and Arabic speaker.
• Legal right to work in the location of the role