דרושים ב-Tesla ב-Israel, Tel Aviv-yafo

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

• Take over the customer once the order has been placed and guide them through the delivery process
• Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process
• Create an ownership solution for customers who have made their purchase without previous interaction with Tesla
• Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
• Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
• Ensure that all required documentation is completed accurately and on time
• Closely adhere to all processes to ensure a speedy revenue recognition and cash collection
• Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience
• Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction
• Conduct vehicle handovers at Asdod Port and Meet or exceed delivery targets and performance metrics

• Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment
• Good problem-solving skills, with the ability to anticipate and address potential issues before they arise
• Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
• Ability to explain complex topics to customers in simple terms
• Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
• Ability to work independently and as part of a team
• Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience
• Valid driving license held for a minimum of 2 years

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
• Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Proven track record of delivering excellent customer experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.

• Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location
• Display a hands-on approach by consistently coaching, training and developing Tesla Advisors at your location
• Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
• Analyze data and collaborate with Store leadership to track and manage progress
• Maintain operational overview and translate business needs to actions on the floor
• Constantly search for improvement.
• Demonstrate ability to seamlessly cover daily store management duties as needed

• Responsible for ensuring all employees provide a best in class customer experience for every customer
• Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
• Partner with store leadership and operations team on any key events or demand generation activities as needed
• Manage customer escalations quickly and effectively
• Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
• Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
• Ensure facility maintenance and showroom presentation adhere to the brand standard
• Control store expenses continually striving to reduce costs

Employee Engagement & Development

• Observe, review and continuously provide feedback on employee performance
• Coach and mentor staff, introduce best practices and enable inclusion and team culture
• Provide robust feedback and input on the performance of Tesla Advisors in your market to your Store/Area Manager to ensure growth on the team
• Support, implement and provide follow-up for all training
• Assist with recruitment activities as needed
• Ensure all employees adhere to Tesla policies and procedures
• Escalate all people issues to store leadership in a timely and effective manner

• Strong sales performance and understanding of the business and products.
• Track record of coaching and mentoring sales or operational roles
• In-depth knowledge of sales processes and ability to drive employees to exceed targets
• Strong organizational skills.
• Ability to influence stakeholders and peers.
• Excellent communication skills in English and Hebrew.
• Passionate about Tesla’s mission.
• Valid driver's license.

• Providing day to day support for Sales, Delivery and Service and supporting teams
• Facilitate continuous improvements by identifying and implementing process optimisations across our SSD teams
• Create, maintain and optimise operational dashboards and reports for field teams and leadership
• Collate key business analytics to support and guide local field teams
• Manage a weekly field update showcasing updates, process, system & product enhancements/changes
• Identify potential enhancements to our processes / tools that will facilitate growth.
• Collaborate with key stakeholders to keep up to date and accurate.
• Review and summarise weekly customer experience trends for key stakeholders’ revision and action
• Support various teams within the sales operations (order operations, fleet & allocation, inside sales and registration) umbrella with daily output specifically during peak sales & delivery volume
• Provide support to the business for key operational tasks when required
• Create business automation solutions to drive operational efficiencies·Manage key business projects end to end
• Manage customer communications platform logic to ensure automated communications are operating
• Manage and execute system enhancement requests from key internal stake holders

• Must be detail oriented, possess strong analytical skills and have the ability to multi-task in a fast paced environment
• Evidence of strong communication skills with the ability to build relationships with internal and external stakeholders
• Ability to work across multiple platforms and systems, must be proficient in Microsoft Excel and SQL
• Driven and enthusiastic with a genuine interest and passion for Tesla’s mission
• Bachelor's degree in a relevant field such as Business, Engineering, or Computer Science
• 2+ years of experience in operations roles, preferably in a technology or energy-related field
• Strong desire to take initiative, eager to learn, result-oriented and creative thinker.
• Ability to thrive in a dynamic and fast-paced environment, effectively multitask, prioritize tasks and processes, and track findings and deliverables
• Serve as liaison to, and work cross-functionally with other teams, including Sales, Logistics, and Service
• Develop expertise on all internal processes and tools and serve as the process expert for your team
• Perform additional responsibilities as assigned to meet business needs.
• Demonstrated ability to establish and maintain cooperative cross-functional relationships.
• Valid driver’s license in the country in which you are applying and an acceptable and safe driving record.
• Good level of English and local language, both oral and written

• Operate a vehicle in a designated area for data collection
• Start/Stop recording devices and do minor equipment/software debugging when necessary
• Analyze/report data collected during shift
• Provide feedback and suggest improvements to improve data collection processes
• Write daily drive reports detailing observations and issues
• Check vehicle is in proper and safe working order every day

• Clean driving record and safe driving habits  (ideally has experience wite Tesla vehicles)
• Minimum 5 years of licensed driving experiences
• Excellent attention to detail and highly observational
• Very good command of the English language (Essential)
• Excellent PC skills, particularly MS Office (Word, Outlook, Excel)
• Familiarity with driver assistance systems
• Ability to work a flexible schedule.
• Country expert, familiar with local road and traffic laws in Israel