דרושים Service Advisor ב-Tesla ב-India, Mumbai

· Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome

· Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.

· Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.

· Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile

· Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda

· Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners

· Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential

· Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management

· Customer service experience required

· Positive, enthusiastic and passionate about the changes in the personal transportation industry

· Self-starter who possesses exceptional time management skills and has great attention to detail.

· Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.

· Passionate dedication and ethical approach to sales management and operations.

· Ability to understand and convey business issues and technical concepts

· Strong sense of team mentality and reliability

· Strong communication skills and attention to detail

· Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives

· Ability to work on shift and flexible schedule

· MUST have and maintain a valid driver’s license and an acceptable and safe driving record.

• Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
• Accurately record parts transactions and data into Dealer Management System – attention to detail critical.
• Conduct transactions w/ systems; walk customer through order and provide summary.
• Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.
• Maintain records of time, expenses, and materials.
• Communicate estimated parts ship and arrival time, including regular updates.
• Follow up with customer on parts order and ensure complete satisfaction with the order.
• Perform other related duties as assigned.
• Help maintain cleanliness of service center.
• Effectively handle multiple priorities, organize workload, and meet deadlines.

• Degree or Certificate from a University program in Automotive Technology a plus or the equivalent in experience and evidence of exceptional ability
• Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
• Understand in basic automotive techniques related to repair and servicing of automobiles.
• Automotive equipment and servicing methods.
• Dealer Business Process and Best Practice.
• DMS Systems, SAP, MS Office Suite.
• 1-3 yrs experience in the automotive industry
• 2-5 years material service and distribution experience.
• Excellent oral and written communication skills as well as the ability to follow instructions required.
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
• Maintain and perform top level professional integrity and appearance as a parts advisor.

· Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome

· Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.

· Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.

· Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile

· Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda

· Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners

· Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential

· Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management

· Customer service experience required

· Positive, enthusiastic and passionate about the changes in the personal transportation industry

· Self-starter who possesses exceptional time management skills and has great attention to detail.

· Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.

· Passionate dedication and ethical approach to sales management and operations.

· Ability to understand and convey business issues and technical concepts

· Strong sense of team mentality and reliability

· Strong communication skills and attention to detail

· Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives

· Ability to work on shift and flexible schedule

· MUST have and maintain a valid driver’s license and an acceptable and safe driving record.

Our Service Managers must deliver excellent results and achieve goals month after month, quarter after quarter, on all aspects of customers, people, operations, and financials.

• Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to exude energy and enthusiasm not only by going above and beyond for our existing customers, but also when engaging with new customers. You will actively monitor customer service trends to make necessary improvements, and assist the team in developing appropriate standards and processes to continuously elevate the overall service experience. The ideal candidate is solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity.

• People: Our Service Managers are people developers, thus should possess the ability to inspire! We expect you to be 100% committed to the success of your team, and actively involve yourself in your team members’ growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We will look to you, and your ability to coach and teach, to build a team of top talent and mentor the next generation of Tesla leaders. Our Service Managers are the coaches of their teams – you must provide regular coaching and feedback, and have a deep knowledge of your team’s strengths and opportunities. You will be responsible for leading change and inspiring your team every day.

• Operational excellence: As a Service Manager, you must understand and own every aspect of your service center’s performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service by partnering with operations teams on strategic execution. We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions.

• Financials: Service Managers are expected to understand our business, know their numbers and lead the center’s daily operations to achieve specific goals in quality, productivity, output, cost as well as revenue / margin where applicable.

• Our Service Managers act in the best interest of Tesla by demonstrating sound judgment. You must have a passion for our mission, our people, and our customers.

• Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.

• Attitude and approach is everything. You must:
• Be a leader and a team-player.
• Take ownership, and create a culture of accountability
• Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.
• Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.
• Be self-aware, flexible and open-minded.
• Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.
• Be an advocate for your customers and your team. Your success depends on theirs.
• Be authentic, be real!
• Must be fluent in English and other local languages
• Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not a must.

· Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention

· Return missed phone calls, email within shortest possible time

· Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention

· Accurately record issues and data into system. Attention to detail critical

· Conduct Transactions w/ system; walk customer through correction and provide summary.

· Communicate estimated completion time, regular updates and follow through on each customer vehicle.

· Coordinate the detail of every vehicle prior to delivery.

· Coordinate the delivery time or pick up with each customer.

· Follow up with Customer on services provided; ensure they are satisfied with the work performed.

· Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

· Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment

· Understanding of basic automotive techniques related to repair and servicing of automobiles

· Ability to follow oral and written instructions with attention to detail

· Willingness to learn new and innovative automotive technologies

· Establish and maintain cooperative working relationships with those contacted in the course of work to include the public

· Perform detailed daily record keeping and reporting

· Effectively handle multiple priorities, organize workload, and meet deadlines

· Work in a team-based environment and achieve common goals

· Dealer Management System(s), Outlook, and MS Office

· Associate Degree or certificate in Automotive Technology, preferred

· Retail automotive service experience, preferred

· Fluency in English and local languages

· Performs entry-level work in the inspection, repair, and service of Tesla electric vehicles

· Operate a variety of hand, power, and shop tools

· Perform equipment inspections, adjustments and certifications

· Perform Pre-Delivery Inspections (PDI) of new cars

· Maintain records of time, expenses and materials

· Order shop supplies and parts as and when needed

· Perform other related duties as assigned

· Help maintain cleanliness of vehicles and service center

· Effectively handle multiple priorities, organize workload, and meet deadlines

· Support journeymen technicians as needed

· Support sale events when required

· Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles including testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules

· Operation and maintenance of a wide variety of hand and power tools, shop tools, test equipment

· Automotive equipment and servicing methods

· Experience using scan tools, following diagnostics and operating scopes/DVOM equipment

· Chemicals and lubricants used in automotive servicing

· Degree or Certificate from a Technical school / University program in Automotive Technology or equivalent experience

· 1-3 yrs experience in a dealership environment, 3-5 years in the automotive industry

· Factory Trained Status / OEM Training, Hybrid Experience a plus

· Certification to repair A/C systems and handle refrigerant desired

· Valid driver’s license and insurance required

· Excellent oral and written communication skills as well as the ability to follow instructions required

· Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public

· Maintain and perform top level professional integrity and appearance as an automotive technician