דרושים Parts Advisor ב-Tesla ב-India, Mumbai

· Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome

· Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.

· Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.

· Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile

· Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda

· Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners

· Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential

· Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management

· Customer service experience required

· Positive, enthusiastic and passionate about the changes in the personal transportation industry

· Self-starter who possesses exceptional time management skills and has great attention to detail.

· Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.

· Passionate dedication and ethical approach to sales management and operations.

· Ability to understand and convey business issues and technical concepts

· Strong sense of team mentality and reliability

· Strong communication skills and attention to detail

· Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives

· Ability to work on shift and flexible schedule

· MUST have and maintain a valid driver’s license and an acceptable and safe driving record.

• Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
• Accurately record parts transactions and data into Dealer Management System – attention to detail critical.
• Conduct transactions w/ systems; walk customer through order and provide summary.
• Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.
• Maintain records of time, expenses, and materials.
• Communicate estimated parts ship and arrival time, including regular updates.
• Follow up with customer on parts order and ensure complete satisfaction with the order.
• Perform other related duties as assigned.
• Help maintain cleanliness of service center.
• Effectively handle multiple priorities, organize workload, and meet deadlines.

• Degree or Certificate from a University program in Automotive Technology a plus or the equivalent in experience and evidence of exceptional ability
• Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
• Understand in basic automotive techniques related to repair and servicing of automobiles.
• Automotive equipment and servicing methods.
• Dealer Business Process and Best Practice.
• DMS Systems, SAP, MS Office Suite.
• 1-3 yrs experience in the automotive industry
• 2-5 years material service and distribution experience.
• Excellent oral and written communication skills as well as the ability to follow instructions required.
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
• Maintain and perform top level professional integrity and appearance as a parts advisor.

· Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome

· Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.

· Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.

· Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile

· Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda

· Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners

· Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential

· Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management

· Customer service experience required

· Positive, enthusiastic and passionate about the changes in the personal transportation industry

· Self-starter who possesses exceptional time management skills and has great attention to detail.

· Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.

· Passionate dedication and ethical approach to sales management and operations.

· Ability to understand and convey business issues and technical concepts

· Strong sense of team mentality and reliability

· Strong communication skills and attention to detail

· Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives

· Ability to work on shift and flexible schedule

· MUST have and maintain a valid driver’s license and an acceptable and safe driving record.

· Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention

· Return missed phone calls, email within shortest possible time

· Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention

· Accurately record issues and data into system. Attention to detail critical

· Conduct Transactions w/ system; walk customer through correction and provide summary.

· Communicate estimated completion time, regular updates and follow through on each customer vehicle.

· Coordinate the detail of every vehicle prior to delivery.

· Coordinate the delivery time or pick up with each customer.

· Follow up with Customer on services provided; ensure they are satisfied with the work performed.

· Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

· Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment

· Understanding of basic automotive techniques related to repair and servicing of automobiles

· Ability to follow oral and written instructions with attention to detail

· Willingness to learn new and innovative automotive technologies

· Establish and maintain cooperative working relationships with those contacted in the course of work to include the public

· Perform detailed daily record keeping and reporting

· Effectively handle multiple priorities, organize workload, and meet deadlines

· Work in a team-based environment and achieve common goals

· Dealer Management System(s), Outlook, and MS Office

· Associate Degree or certificate in Automotive Technology, preferred

· Retail automotive service experience, preferred

· Fluency in English and local languages

3+ years of relevant experience in customer service, automotive sales, or logistics.

Ability to multitask and work in a fast-paced environment.

Excellent attention to detail and problem-solving skills.

Comfortable working with multiple systems and tools to manage orders and deliveries.

Prior automotive or registration experience is a plus.

Valid driver’s license holder.

Bachelor’s degree preferred