דרושים Service Preparation Specialist - Budapest ב-Tesla ב-Hungary, Budapest

We offer

• Career development and further education: At Tesla, you have the opportunity for personal and professional development through regular performance reviews, targeted training measures and further education opportunities (e.g. high-voltage training, management training)
• Company culture: Immerse yourself in our inspiring company culture, where innovation, teamwork and passion are at the heart of everything
• Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that help shape the future of the automotive industry and sustainable energy
• Benefits: You can expect a competitive salary and benefits package in addition to Tesla shares or a CashAward, you have access to our Health insurance program and you can profit by our Employee discount
• Committed team and positive working atmosphere: Work in a committed and motivated team that is characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy

• You will be working with Tesla specific software and advanced tools you will be performing repairs and maintenance on all types of Tesla vehicles, with and without supervision according to skill level
• You will fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery and to work with the highest quality standards.
• You will be working across teams (local and regional) you will be sharing support and best practices in order to further improve the service experience.
• You will be setting you up for success our dedicated in-house training teams will train you on Tesla specific technology and the repair of Electrical Vehicles

• Technically experienced: You have professional experience performing vehicle service and repairs working within automotive, aviation, marine or similar industries.
• Technically qualified: You have relevant certification to perform vehicle repairs in Romania.
• A good communicator: You speak and write Hungarian well and good English and know how to get your point across clearly and respectfully.
• Safe to drive: We require you to hold a full European driver’s license (Class B for cars).
• Flexible: You may work in shifts to support your team, which may include weekends, morning and evening shifts. You are willing to travel for mobile repairs and detail cars, when necessary
• Eligible: to live and work in Hungary

We offer

• Career development and further education: At Tesla, you have the opportunity for personal and professional development through regular performance reviews, targeted training measures and further education opportunities (e.g. high-voltage training, management training)

• Company culture: Immerse yourself in our inspiring company culture, where innovation, teamwork and passion are at the heart of everything

• Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that help shape the future of the automotive industry and sustainable energy

• Benefits: You can expect a competitive salary and benefits package in addition to Tesla shares or a CashAward, you have access to our Health insurance program and you can profit by our Employee discount

• Committed team and positive working atmosphere: Work in a committed and motivated team that is characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy

• Delivery process: You take over the customer as soon as the order has been placed and guide them through the delivery process

• Detail-oriented: You accompany customers who have made their purchase without prior interaction with Tesla by ensuring that all required documents are completed correctly and on time

• Customer advice and support: You will communicate regularly with customers to set the right expectations and inform them about the current status of delivery deadlines, as well as clarify customer questions and concerns regarding the delivery process and find solutions to any problems that arise

• Plan and prepare: You will coordinate with other members of the Tesla team, including the Delivery Experience team and the service team, on a daily basis to ensure a seamless and exceptional customer journey

• Completion and handover: Your daily priority is to perform vehicle handovers and ensure that all customers are happy with their delivery and that any issues are resolved to their satisfaction

• Success-oriented: Meeting or exceeding delivery targets and key performance indicators should motivate you every day

• Tesla's mission: You are passionate about Tesla's mission and our products and have the desire to share this enthusiasm with others

• Customer service: You have experience in dealing with customers, as well as excellent communication and social skills and the ability to build strong relationships

• Adaptable: You have strong operational skills and the ability to manage multiple tasks and priorities in a fast-paced environment

• Solution-oriented: You have good problem-solving skills and the ability to identify and solve potential problems before they arise

• Motivation: You have attention to detail and a focus on accuracy

• Language skills: You can communicate, read and write fluently in English and local language

• Eligible: You have a valid driver's license

We offer

• Career development and further education: At Tesla, you have the opportunity for personal and professional development through regular performance reviews, targeted training measures and further education opportunities (e.g. high-voltage training, management training)
• Company culture: Immerse yourself in our inspiring company culture, where innovation, teamwork and passion are at the heart of everything
• Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that help shape the future of the automotive industry and sustainable energy
• Benefits: You can expect a competitive salary and benefits package in addition to Tesla shares or a CashAward, you have access to our Health insurance program and you can profit by our Employee discount
• Committed team and positive working atmosphere: Work in a committed and motivated team that is characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy

• Customer service: You will be directly engage with customers to gain and document a comprehensive understanding of their concerns
• Reliability: Identify and action simple remotely resolvable service requests, to provide an effortless customer journey
• Develop an excellent understanding of all Tesla vehicle products
• Perform diagnosis: You will identify required parts for simple repairs, maintaining end-to-end ownership of customer concerns.
• Collaboration: Collaborate with other service teams to provide a great customer experience through the service journey

• Curiosity: You are willing to learn new and innovative technologies to further develop in role
• Ability to effectively handle multiple priorities, organize workload, meet deadlines, and solve problems with a high attention to detail
• Communication skill: Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
• Language skill: Able to communicate, read, and write effectively in the local language and English
• Technical knowledge: Basic understanding of automotive techniques related to vehicle repair beneficial but not a requirement