דרושים Parts Advisor Chatswood ב-Tesla ב-Australia, Sydney

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and co-piloting Test Drives for individuals who exhibit purchase intent or potential
• Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s
• Proficient in Sales and Delivery Operations able to execute and consistently deliver a strong client experience with little to no guidance
• Effectively present and sell and support the delivery and installation the entire Tesla eco-system
• Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
• Be the primary contact point for all customer interactions throughout their purchase experience
• Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
• Ensure vehicles readiness in preparation for the customers delivery appointment.
• Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level
• Execute customer trade-ins and documents on delivery day
• Conduct Tesla Direct deliveries from Delivery Centres to customer homes when required
• Perform additional responsibilities as assigned to meet business needs

• Client service experience required
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Strong communication skills and attention to detail
• Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
• Ability to work evening hours, weekends and holidays in a retail environment
• Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
• Ability to obtain appropriate state licensing, where applicable

• Execute basic and advanced diagnostic and repair work on all aspects of Tesla product line.
• Work independently and as a team to drive maximum service and repair efficiency.
• Provide feedback to internal Tesla teams to enable continuous improvement of procedures and products.
• Participate with a collaborative, inclusive, and respectful attitude in an ever-changing dynamic environment.
• Operate a variety of top-of-the-line hand, power and shop tools.
• Consistently and concisely detail and document repairs.
• Enjoy your company supplied laptop to support job diagnostics and further develop your professional capabilities.
• Inspect and maintain service equipment and request for replacements, as required.
• Partner with other teams to fulfil wider-business objectives (such as detailing and configuration of vehicles) to ensure smooth delivery of Tesla products to customers.
• Assist with onboarding and training of new technicians, where required.

• Fully qualified Motor Mechanic or Registered Vehicle Technician (Certificate III in Light Vehicle Mechanical Technology or equivalent).
• Minimum 2 years’ experience as a fully qualified Motor Mechanic or Technician.
• Knowledge of methods, techniques, parts and tools used in the maintenance and repair of vehicles (includes testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules).
• Knowledge and experience using diagnostic scan tools, following diagnostics and operating scopes.
• Experience working with EVs or Hybrid Vehicles a bonus.
• A creative problem solver who is open to new ideas, approaches and an advocate for the Tesla brand.

What You’ll Do

• Contact customers to address any concerns with the highest level of response and attention
• Determine if a technical solution can be delivered remotely
• Accurately interpret and understand customer concerns and maintenance requests, ensuring that their needs are clearly identified and addressed in a timely and effective manner
• Efficiently prepare for a service appointment by allocating labour resources, allocating necessary parts, and developing a comprehensive repair plan to ensure timely completion, minimise delays, and provide a smooth service experience that addresses the customer's concerns
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Follow up with the Customer on services provided; ensure they are satisfied with the work performed

• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Effectively manage workflow by monitoring and achieving individual KPIs, collaborating with the team to meet shared goals, and adjusting workflow as needed to optimise productivity, efficiency, and customer satisfaction
• Work in a team-based environment and achieve common goal
• Dealer Management System(s), Outlook, and MS Office
• Retail customer service preferred, Automotive Retail experience a Bonus

• Execute basic and advanced diagnostic and repair work on all aspects of Tesla product line.
• Work independently and as a team to drive maximum service and repair efficiency.
• Provide feedback to internal Tesla teams to enable continuous improvement of procedures and products.
• Participate with a collaborative, inclusive, and respectful attitude in an ever-changing dynamic environment.
• Operate a variety of top-of-the-line hand, power and shop tools.
• Consistently and concisely detail and document repairs.
• Enjoy your company supplied laptop to support job diagnostics and further develop your professional capabilities.
• Inspect and maintain service equipment and request for replacements, as required.
• Partner with other teams to fulfil wider-business objectives (such as detailing and configuration of vehicles) to ensure smooth delivery of Tesla products to customers.
• Assist with onboarding and training of new technicians, where required.

• Fully qualified Motor Mechanic or Registered Vehicle Technician (Certificate III in Light Vehicle Mechanical Technology or equivalent).
• Minimum 2 years’ experience as a fully qualified Motor Mechanic or Technician.
• Knowledge of methods, techniques, parts and tools used in the maintenance and repair of vehicles (includes testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules).
• Knowledge and experience using diagnostic scan tools, following diagnostics and operating scopes.
• Experience working with EVs or Hybrid Vehicles a bonus.
• A creative problem solver who is open to new ideas, approaches and an advocate for the Tesla brand.

• Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service

• Accurately record parts transactions and data into Dealer Management System – attention to detail critical

• Assist Tesla team members and customers with parts-related needs

• Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers

• Maintain records of time, expenses and materials

• Communicate estimated parts ship and arrival time, including regular updates.

• Follow up with customer on parts order and ensure complete satisfaction with the order

• Perform other related duties as assigned

• Help maintain cleanliness of service centre

• Effectively handle multiple priorities, organise workload, and meet deadlines

• Proven experience in inventory management, supply chain coordination or warehouse operations

• Excellent oral and written communication skills as well as the ability to follow instructions as required

• Sharp attention to detail and strong organisational skills

• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public

• Commitment to maintaining a high level of professional integrity in actions and decisions

• Desired (but not required): Familiarity with automotive parts or experience in the automotive industry

• Desired (but not required): DMS Systems, SAP, MS Office Suite

• The role will require travel as needed and directed by management

• Performs entry-level work in the inspection, repair, and service of Tesla electric vehicles
• Operate a variety of hand, power, and shop tools
• Perform equipment inspections, adjustments and certifications
• Perform Pre-Delivery Inspections (PDI) of new cars
• Maintain records of time, expenses and materials
• Order shop supplies and parts as and when needed
• Perform other related duties as assigned
• Help maintain cleanliness of vehicles and service center
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Support journeymen technicians as needed

• Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles including testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules
• Operation and maintenance of a wide variety of hand and power tools, shop tools, test equipment automotive equipment and servicing methods
• Experience using scan tools, following diagnostics and operating scopes/DVOM equipment
• Chemicals and lubricants used in automotive servicing
• Degree or Certificate from a Technical school University program in Automotive Technology or equivalent experience
• 1-3 yrs experience in a dealership environment, 3-5 years in the automotive industry
• Factory Trained Status / OEM Training, Hybrid experience a plus
• Certification to repair A/C systems and handle refrigerant desired
• Valid driver’s license required
• Excellent oral and written communication skills as well as the ability to follow instructions required
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
• Maintain and perform top level professional integrity and appearance as an automotive technician

• To offer excellent customer service throughout the entire customer journey through all digital distribution channels (Phone, Inbound Outbound, Chat and Web Sales opportunities)
• Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
• Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s
• Manage any incoming requests through our Tesla Chat and utilise the stream function in SMP/WDO
• Ensure close and tailored communication with customers at all touch points.
• To inform and educate professional on the phone, Video Calls via E-Mail or the Tesla Chat about Tesla at every opportunity.
• Effectively present and sell and support the delivery and installation the entire Tesla eco-system
• Provide the highest level of customer service throughout the full sales and delivery cycle, as well as continued support throughout ownership
• Ensure excellent customer service and individual solutions for our customer
• Help create, maintain and develop sales and delivery pipelines in line with expectations
• Maintain sales administrative duties and ensuring systems are up to date, as well as effectively managing all outbound activities and reporting.
• Carry out Virtual Consultations through Video Calls and be able to support the customer journey virtually
• Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
• Perform additional responsibilities as assigned to meet business needs
• Manage any additional duties to support wider business requirements.
• Provide customer service in line with Tesla expectations throughout the full sales and delivery cycle, as well as continued support throughout ownership

• Experience in providing excellent customer service in a fast-paced environment.
• Confident in creating great conversations and relationships tailored to the customer’s needs through digital distribution channels (Chat, E-Mail, Phone, Video Calls)
• Ability to thrive in a team-based environment and achieve common goals
• Great problem solving skills, and strong ability to take initiative and be proactive.
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines
• Resilience, adaptability and a constant desire to develop
• Capable of working autonomously as well as in a team.
• Positivity, enthusiasm and a passion towards the mission of Tesla.
• Confident in learning and adapting to multiple technologies.
• Able to communicate, read, and write effectively in the English language on all levels
• Have the required language skills if required by our local markets
• Good knowledge of MS Office