דרושים Store Leader Adelaide Month Contract ב-Tesla ב-Australia, Adelaide

Business Health

• Coach and motivate sales team to meet assigned sales, delivery, and productivity goals through customer EV education and product knowledge, delivering excellent service and merchandise presentation and promotion
• Demonstrate sales leadership by role playing and having an active presence in customer facing locations
• Train and develop team on sales and delivery processes
• Analyse data to determine optimal business strategies
• Set individual goals for your team, ensuring goals are aligned with store goals
• Ensure team is fluent in all aspects of product knowledge
• Partner with Marketing to identify local marketing and event opportunities to drive sales
• Drive for Excellence in all areas of business focused on reaching P&L expectations for respective location

Customer Experience

• Responsible for ensuring all employees provide best in class experience in every interaction
• Manage escalations quickly and effectively
• Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission

Employee Engagement

• Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
• Support, implement and provide follow-up for all training
• Continually evaluate the performance of each employee and provide constant feedback to drive results
• Identify high potential talent and effectively succession plan for needs of the business
• Ensure all employees adhere to Tesla policies and procedures
• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

Brand Standards

• Ensure facility maintenance and showroom presentation adhere to the brand standard
• Control store expenses continually striving to reduce costs
• Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines

• Bachelor’s degree or evidence of exceptional ability
• 5+ years of applicable experience with proven track record to meet or exceed goals
• Self-starting entrepreneur with exceptional management and coaching skills
• Ability to prioritize multiple projects and adhere to business-critical deadlines
• Excellent written and verbal communication skills
• Dedicated and ethical approach to sales and sales operations
• Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
• Ability to work evenings and weekends in a retail environment
• Valid driver’s license in the country in which you are applying, 2 year minimum driving record required with a clean driving history
• Ability to obtain appropriate licensing, where applicable

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, email in no less than 5 minutes
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed

• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve common goal
• Dealer Management System(s), Outlook, and MS Office
• Retail customer service preferred, Automotive Retail experience a Bonus
• Must have and maintain a valid driver’s license and an acceptable and safe driving record
• Must have two years of driving experiencea’s discretion with no prior notice.

• Performing inspection, and functional checks of Tesla vehicles in accordance to Tesla standards
• Safely operate a variety of hand, power, and workshop tools
• Perform equipment inspections, and adjustments as necessary
• Maintain records of time, expenses and materials
• Order shop supplies and parts
• Help maintain cleanliness of shop floor
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Support technicians in other parts of the business where needed

• The ideal candidate is technical, detail-oriented, self-motivated, and able to pro-actively communicate with all employees and works well in a fast-paced environment
• PDI related experience preferred
• Experience with methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Experience with operating and maintenance of a wide variety of hand, power and shop tools
• Experience with vehicle test equipment and ability to follow diagnostic processes an advantage
• Ability to establish and maintain cooperative working relationships with all stakeholders, this includes third parties
• Maintain and perform top level professional integrity and appearance as a Vehicle Readiness Specialist
• Flexibility towards a fast-changing environment and processes
• Excellent English oral and written communication skills
• Valid driver’s license, clean driving record and insurable
• The responsibilities of this position may change over time – this role requires flexibility and the ability to adapt to the evolving needs of the organization