דרושים Fraud Product Lead - ב-Td Bank ב-Canada, Toronto

Qualifications

• Recent experience tackling complex challenges in distributed data systems using Java (Enterprise Edition), Oracle SQL, and Python

• Experience using Java/J2EE technologies to develop scalable enterprise-grade applications, libraries, and frameworks

• Designed and developed solution architecture to scale backend systems with Spring framework, Spring MVC, and RESTful APIs

• Hands-on experience with messaging systems like Kafka and RabbitMQ

• Experience with cloud-native development and deployment (AWS, Azure, or GCP)

• Utilized DevOps technologies for CI/CD including Ansible, Jenkins, JFrog, and Git

• Designed and implemented database development on Oracle Exadata

• Proven experience in leading and mentoring a team of engineers

• Strong understanding of software development, testing, deployment, and support using agile methodologies

• Expert-level proficiency in Java Enterprise Edition and related frameworks (e.g., Spring, Hibernate) and advanced SQL

• Excellent written and verbal communication skills

• Ability to write specifications and design documents

Desired Qualifications

• Experience with Finacle core banking platform and its integration patterns.

• Domain expertise in payment systems including Wire, ACH, RTP.

• Knowledge of ISO 20022 messaging standards.

• Exposure to event-driven architecture and distributed systems.

• Understanding of regulatory and compliance requirements in financial services.

• Experience with observability tools like Splunk, Prometheus, and Grafana.

• Knowledge of financial products data such as Equities, Fixed Income, and Derivatives.

• Agile/Scrum certification or experience working in agile environments.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

There's room to grow in all of it.

About This Role

Specifically, the role will require strong aptitude in the following areas:

• Creating and managing end-to-end deployment plans for scheduling, planning, and controlling the deployment process

• Integrating deployment management practices into delivery process with objective of offering reliable, repeatable IT services, at appropriate service levels

• Ability to convert the technical expertise to recommendations pertaining to efficiency, reliability, scalability, and security; drive best practices, and engage with planning, evaluating, operationalizing, and reporting deliverables. Successful candidate must be able to show they are ready to think and act as an owner, and drive consensus and decisions among stakeholder in pursuit of technical integrity

• Establishing infrastructure for tracking and monitoring all relevant updates and changes, and efficiently converting the information into reporting, recommendations, schedules and decisions

• Providing trusted and reliable communication and reporting with confidence that all information is comprehensive, accurate, and confirmed

• Managing correspondence with clear articulation of impacts

• Providing subject matter expert guidance and advice to the IT Support segments, and participating in development of remediation and collision avoidance strategies

• Identifying and educating on control and communication failures to help prevent issues going forward

• Providing updates to senior leadership on accomplishments and opportunities

• Protecting the interests of organization through identification, management and escalation of risks and dependencies

• Being proficient with IT workflow and collaboration tools, such as Service Now, JIRA and Confluence. Be able to independently create and manage work items in the tools as required

• Being professionally familiar with Agile, Waterfall and hybrid delivery models to understand and align with multiple teams working in different paradigms

• Understanding of the DevOps and continuous delivery principles and practices

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Bachelor’s degree in Computer Science or related field

• 5+ years of previous deployment, ITS or IT project management experience, (Formal training and solid understanding of project management principles preferred)

• 8-10 years of experience in information systems operations environment in service management, systems analysis, or development

• Advanced knowledge of software development and service management lifecycles

• Demonstrated ability to coordinate cross-functional work teams toward task completion

• Demonstrated effective leadership and analytical skills

• Well-developed executive communication skills (both written and verbal)

• Highly proficient in development of resolutions, plans and strategies for operational advancement.

• Sound management techniques, experience in problem resolution and development of strategies for operational improvement.

• Drive to enhance your knowledge and expertise by staying abreast of industry and business trends.

Department Overview:

This position is part of the Enterprise Deployment Management and Governance group, with responsibilities to directly contribute to environment and platform stability through alignment to Bank's IT Policy, while simultaneously enabling Business and Technology to achieve mutual goals in safe, compliant, and efficient manner. The team achieves this through Change Management, Data Integrity, IT Support, Deployment and Deployment Management, and Reporting and Analytics working in tandem.

KEY ACCOUNTABILITIES
CUSTOMER

• Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate
• Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
• Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams
• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoringapplications/systems,ensuring availability targets are met
• Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Partners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possible
• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met
• Deliver effective and defect-free support (application, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation
• Interact with clients to provide quality service/solutions consistent with objectives and client requirements
• Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
• Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area
• Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business
• May develop a working relationship with 3rd party vendors as required to fulfill support requirements
• Act as partner in scheduling, packaging and releasing new applications and manage all application releases according to approved governance and gating criteria
• Develop understanding of technical aspects of project / break-fix development related to the application and provide advice/guidance to Developers and Solution Designers
• Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance
• Provide effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues
• Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages; communicate to clients during service outages
• Improve stability of the production environment by assisting in setting up, maintaining and monitoring applications/system

SHAREHOLDER

• Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
• May monitor the performance of the environment by using meaningful metrics
• Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing
• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization
• Ensure effective change management discipline is use
• Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
• Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
• Make effective use of the cost management processes in place in own unit
• Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• Keep current with industry and/or business trends
• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution
• As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with ITrequirements/guidelines

EMPLOYEE / TEAM

• Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complextroubleshooting/problemresolution
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
• Identifies root causes and implements targeted and controlled remediation plans
• May administer business applications in co-ordination with appropriate stakeholders
• Reviews, participates and implements procedures
• Researches industry standards, best practices and new innovations in technology and makes recommendations
• Generally reports to a Manager or Senior Manager

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Job Description
The Treasury Product Manager (VP/DIR) role will focus on developing strategies to grow revenue with a portfolio of clients in Latin America. Key accountabilities include independent focus of managing a client portfolio, supporting all activities from executing on daily client transaction activity, ongoing client relationship management, overall driving, and attainment of Global Banknotes revenue goals. This role will also be responsible for supporting the Banknote Exposure and Inventory management functions.

To be successful in the role, the TPM must maintain and build a strong client focus, and awareness and understanding of the banknotes foreign exchange market in addition to possessing good interpersonal, communication and presentation skills.

Responsibilities

• Manage assigned client portfolio with end to end understanding of client’s banknote activity exceeding portfolio growth goals; including executing buy and sell foreign banknotes (cash) transactions in accordance with business objectives, client needs and established limits for Banknote clients.

• Identifying solutions to client needs as requested or as a result of needs analysis.

• Schedule and perform client portfolio reviews while exploring cross sell opportunities.

• Produce pricing/cost benefit models for instituting effective pricing management initiatives.

• Partner with GPS sales to manage the sales pipeline; ensuring deals are properly advanced.

• Accountable for accuracy of banknotes related data within related tracking systems.

• Work with other key stakeholders such as GPS Sales, Credit, Compliance and Operations to manage client relationships, business development and process improvements.

• Understand and apply the bank’s risk framework when dealing with clients.

• Liaise with transportation agents to coordinate shipments and negotiate competitive pricing.

• Support global inventory management and balance sheet functions for the Global Banknote business.

Requirements:

• Minimum of 5-7+ years of experience in the Global Banknotes market (preferred).

• Fluency in Spanish both verbal and written is required.

• Bachelor's degree or equivalent work experience.

• Strong knowledge of foreign currency banknotes and foreign exchange including pricing, FX rate calculation and transportation logistics.

• Strong mathematical and data analytic skills.

• Client and solution focused with ability to multi-task and adapt to change.

• Proven experience working in a fast-paced environment as part of a larger team.

• Excellent MS Office (Word/Excel/PowerPoint/Outlook) experience.

• Exposure to International markets.

Behavioral Qualifications

• Inclusive and Inspiring: Seeking motivating team players who value collaboration, celebrating shared success and who actively seek and appreciate diverse thoughts and backgrounds.

• Authentic and Passionate: Seeking highly engaged teammates whose intensity and intentions align and are enthusiastic about the work we are doing for our clients and in our communities.

• Innovative and Curious: Seeking teammates with out-of-the box ideas and solutions, who embrace change with a future-forward mindset, and are looking to challenge the status quo.

• Confident and Agile: Seeking strong communicators who value giving and receiving feedback, easily build relationships, and who are quick thinking, flexible, and always learning and sharing knowledge.

Desired Skills:

• Leadership Development

• Product Design and Development

• Product Management

• Project Management

• Strategy Planning and Development

• Innovative Thinking

• Performance Management

• Process Management

• Relationship Building

• Agile Practices

• Business Acumen

• Business Development

• Oral Communications

• Process Effectiveness

Responsibilities:

• Focus is on the development of the Quality Engineering (QE) talent, coaching and training their direct reporting QE leads in their Product Group and contributes to the development strategies for the QE resources under the Enterprise Protect Platform.

• Accountable to directly lead team of highly skilled QE Leads and QE Engineers in an area of expertise without getting involved in day-to-day activities, providing quality reviews on the application of methods and practices owned within the Enterprise Protect Platform, specifically in the Client Authentication Space

• Execute on plat strategy as it relates to introducing tools, methodologies, and processes across the Platform

• Provide overall team leadership, training, coaching, development, succession, recruitment, and resource time and billing management, and ensures on-going performance feedback and assessments occur and development plans exist for each team member.

• Accountability to understand the current skills and capabilities within their practice, actively working to close gaps that may exist through additional learning, coaching, supports etc.

• Accountable for hiring the best talent, growing these colleagues, and managing retention

• Act as an expert or lead innovator and culture change agent for the practice amongst Business, and Platform leaders

• Build and lead an engaged culture of Practitioners that inspires pride and meaningful work

• Adhere to enterprise frameworks or methodologies that relate to quality engineering activities such as managing and tracking various QE Dashboards and Project Status under the Product Groups that they manage

• Ensure respective programs/ policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities

• Collaboratively engage with relevant stakeholders at all levels, both internal and external, to shift from finding defects to proactively preventing defects

• Actively seek and support continuous improvement and automation opportunities within the quality engineering practice

• Identify opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience

• Conduct test assets reviews to ensure adherence to quality, standards compliance, reusability, and ease of maintenance

• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist

• Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues

• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements

• Protect the interests of the organization – identify and manage risks, and escalate nonstandard, high-risk activities as necessary

• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

• Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required

• Recognized as an expert in their field whose focus is on the coaching and training of practitioners

• Expertise and knowledge of specific domain or broad range of TD frameworks, technology, tools, best practices, processes, and procedures, as well as broader organization issue s

• Proven ability in soft skills people management of large teams

• Provide guidance on the work of practitioners as related to the quality of product(s)/work being produced, delivered & speed of delivery / to market

• Ability to develop colleagues to be masters of their craft in the market around us

• Quickly adapts to customer, stakeholder, and regulatory needs in collaboration with Platform and Journey teams

• Experienced in the continuous assessment of QE Practitioners and their craft to ensure enterprise practice standards are upheld.

• Facilitate and Foster the QE Community of Interest (COI) and use of this practice across the Platform

• Provide leadership and guidance to several teams and solves cross department issues

• Participate in the development of business and QE strategies within the Platform

• Expert collaborator and is known for bringing diverse teams together to achieve a common goal

Requirements:

• University or Graduate / post graduate degree in Computer Science or related Engineering discipline; or equivalent practical experience

• 7+ years in quality engineering, including 2+ years in a leadership role

• Strong background in test automation tools and languages (e.g., Selenium, Cypress, Java, Python)

• Experience testing authentication and identity solutions (e.g., MFA, OAuth, SAML)

• Proven track record with CI/CD integration (e.g., Jenkins, GitHub CI)

• Strong collaboration, communication, and problem-solving

• Excellent problem-solving, analytical, and communication skills; able to guide and influence across team

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Job Responsibilities

· Act as the single point of engagement for technology and own the technology vision, roadmap and tech definition in the product for their respective Product Group

· Within the Product Group, facilitating decisions with respect to Technology Delivery and potential options & risks which will have downstream impact on operational costs, solution resiliency and scalability

· Lead the creation and delivery of end-to-end technical solutions and oversee/support multiple specialized and functional pods

· Participate in business planning discussion and define the technology delivery approach, including cross applications / team integration, and/or release coordination

· Identify opportunities to minimize any negative cost impact and reduce delivery/operational costs of technology

· Lead planning in driving technology target state model and roadmap-based technology investments within Product Group

· Identify business opportunities through innovation and improve quality and predictability of Technology Delivery

· Lead key initiatives for Technology Options Assessment, Opportunity sizing, Technology Delivery setup & structure

· Lead approach validation process for all technology strategic solutions or POCs

· Identify and hire for current and emerging talent needs required to enable ongoing value delivery

· Ensures programs/initiatives related to security activities are well managed and administered; ensure the prompt and thorough resolution of issues

· Monitor assigned functional area for productivity and efficiency, operating systems to continually improve delivery capability

· Support Product Group members in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank

· Lead or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for significant and complex situations

· Foster an environment/culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism

· Create a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives

- Act as a brand ambassador for the bank, both internally and/or externally

Job Requirements:

· Undergraduate degree or Technical Certificate

· Graduate degree preferred

· 10+ preferred years of development and technology delivery experience with Agile Delivery Experience preferred

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

• Lead and Mentor the Level 3 Desktop Support team, providing guidance on Incidents Including Windows and Mac OS

• End to end support for Windows OS and Mac OS in a production environment – Managing escalated incidents from Service Desk Level 1/2, LoB business partners, technical leadership, and application owners.

• Oversee the review, analysis, and evaluation of information technology systems and change controls, leveraging a wide breadth of concepts, practices, and tools.

• Proactively identify and remediate issues as needed to ensure compliance and security. Lead team in proactive remediation efforts.

• Provide expert technical guidance as SME. Provide complextroubleshooting/problemresolution to clients, team members, and project teams.

• Identify root causes of issues and implement targeted, controlled remediation plans. Lead and mentor team on implementation and rollout development.

• Utilize strong communication, analysis, and coaching skills to enhance team performance and collaboration.

• The candidate must hold a range of broad technical knowledge of IT infrastructure

• Subject matter expert (SME) in Windows desktop technologies. Deep understanding of the windows operating system in an enterprise environment.

• PowerShell scripting– working knowledge and experience in reading and writing scripts

• Working knowledge of enterprise infrastructure as it applies to end user devices

  • Azure / AD

  • GPO / Intune

  • SCCM / MECM

• Skills and discipline to keep systems patched, monitored, and performing optimally.

• SCCM experience with understanding of configuration baselines, OSD, and deployments

• Excellent oral and written communications, able to work independently and effectively communicate with team.

• Ability to troubleshoot OS at an in-depth level using various tooling. Expertise troubleshooting MS Windows OS, hardware/driver and application issues

• Knowledge to support Mac OS in an enterprise setting.

• Strong leadership, creative problem-solving, planning and organization skills

• Able to troubleshoot web application issues at a high-level using tooling and debugging

• Strong analytical and problem-solving capabilities.

• Ability to prioritize and execute tasks in a high-pressure environment.

• Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent work experience. IT Certifications a Plus

• 6+ years experience supporting and engineering Windows Operating system at Level 3+ involvement

• Extensive experience in technical and application support within an enterprise environment.

• Strong leadership skills with experience managing and mentoring technical teams.

• Expertise in troubleshooting and problem resolution for complex technical issues.

• Excellent communication and interpersonal skills.

• Demonstrated ability to plan, execute, and achieve strategic goals.

• Knowledge of industry standards, best practices, and emerging technologies.

• Proven ability to manage multiple tasks, incidents, and projects simultaneously.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.