דרושים ב-Solaredge ב-United States

Duties and Responsibilities:

• Supervise a team of production associates while pushing metric goals and directing operations on the production floor
• Responsible for team KPIs and meeting daily production demand
• Responsible for hiring, training, performance evaluations, incident reporting, and disciplinary actions
• Will work with cross-functional teams to meet production goals
• Create and enforce training plans and processes for the production team members
• Ensure team member safety by proactively identifying and correcting hazards, conducting regular training, and encouraging continuous improvement recommendations from the team
• Awareness of raw material availability and potential production constraints
• Constantly looking to correct inefficiencies and improve production processes
• Occasional travel to other sites; possible international travel

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

Duties and Responsibilities:

• Technical team contact in the geographic area for rooftop and ground-mount applications.
• Training at customer site including design and installation.
• Solar Edge system design expert.
• Create and deliver product and technical training.
• Understand of PV and energy storage modeling tools, such as PVSyst, Helioscope, Energy Tool Base.
• Understand Levelized Cost of Energy (LCOE) and Electrical Balance of System (eBOS) modeling.
• Single line diagram creation, inspection and sharing.
• Excellent interpersonal skills and proven ability to build rapport and establish working relationships with customers, peers and managers.
• Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.
• Ability to communicate distinctly and effectively in English using proper grammar to effectively answer all customer inquiries promptly and accurately.
• Demonstrated ability to promote teamwork and build enduring relationships.

What will you be doing?

• Providing training in both classrooms and on-site on a regular basis to large residential installers
• Generating analysis reports in Designer
• Support onboarding process of new, large, residential installers
• Providing technical on-site customer support for SolarEdge installed equipment and systems
• Provide remote support via telephone as required for SolarEdge installed equipment and systems
• Utilization of the SolarEdge CRM system for case reporting and closure
• Update the internal knowledge base used by other technical support staff with new troubleshooting information
• Working with the Field Service team to provide on-site support
• Set up new KPIs and reports to manage large accounts
• High level of communication with all other stakeholders involved with the customers
• Provides periodic progress, status update & feedback to internal management, both local and international

Your tasks

• Installation and commissioning of our residential and commercial locations
• Independent and self-responsible execution of maintenance, repair and repair work, as well as training at our customers' site
• Instruction of our customers as well as implementation of customer-specific settings on site
• Customer advice regarding technical equipment and services
• Update the knowledge base used by other technical support staff with new troubleshooting information
• You document, edit, monitor and coordinate your assignments independently (in the support tool, CRM)

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

Duties and Responsibilities:

• Provide high-level technical support and troubleshooting for SEDG product installations.
• Respond to inbound requests and manage chat channels dedicated to your assigned customer account.
• Proactively follow up with customers to ensure full resolution and satisfaction.
• Analyze support trends to recommend improvements in training, tools, and product enhancements.
• Stay up to date on product updates, launches, and known issues to serve as a technical expert for the account.
• Assist in managing RMA processes and customer-facing programs efficiently.
• Participate in customer meetings alongside the TAM and Sales team as needed.
• Maintain and report on account-specific KPIs including case volume, resolution times, and escalations.
• Identify opportunities to reduce support case volume through process improvements.
• Manage open case workload, ensuring prompt and professional communication.
• Use advanced internal support tools to diagnose and resolve complex issues.
• Escalate product trends and issues to the Technical Account Manager.
• Uphold high standards of written and verbal communication across all interactions.
• Travel occasionally to better understand account needs and deliver technical expertise onsite.

What will you be doing?

• Managing meetings in main Australian office, external visits and guests to the company
• New staff introduction and orientation
• Office courier management in and out of office
• Setup of appointments, conferences, and managing meeting rooms as necessary
• Management of office requirements, consumables, etc.
• Upkeep of all utility month to month invoices and payments with finance team
• Purchasing of office supplies and equipment
• Coordinate and implement relevant office documentation, such as order, expense, contract etc.
• General reception duties within the office
• Stay up to date with VIC Govt COVID directives and implement to the SE workspace
• Organise team building events and Christmas parties
• Maintaining customer database and responding to customer queries
• Organize and regularly provide business sales status reports for direct SE customers
• Liaise with Sales Operations and logistics to track order status (PO, Order Confirmation, Pickup Date. Shipping status) internally and update to customers.
• Provide shipping documents and invoicing to customers
• Assist sales manager for general enquiries on direct accounts

The Office Administrator will oversee offering our UK team comprehensive office administration services including;

• Organizing internal meetings in the main UK office.
• Welcoming visitors from outside the company and ensuring they are signed in.
• Setting up of new employees’ equipment and ensuring they have the relevant items for the role.
• Introduction and orientation of new employees upon starting.
• Support and organise couriers in and out of the office.
• Support UK employees with payroll, expense and pension queries.
• Support HQ and Europe with Administration tasks.
• Administration of office needs, supplies, furnishings.
• Maintaining and paying all monthly utility and supplier invoices with the finance team.
• Supporting the UK team with PO’s and invoice payments.
• Manage the healthcare cover for the UK employee’s.
• Manging the leasing of UK team vehicles, mobile phones etc.
• Manage the welfare budget for the UK; including planning Christmas celebrations and team-building events.
• Keep track of asset registrations for things like company cars and IT equipment.
• Support the UK marketing manager with various marketing tasks throughout the year.
• Support the sales and support teams with tasks as required.
• Assist the UK Country Manager with projects as required.