דרושים Service Operations Team Leader Chicago Il ב-Siemens ב-United States, Chicago

Position Overview:

Setting a safe work environment and proactively supporting our customers is critical to the function. You will interact with the operational, engineering, and dispatching departments for the railroad's safe, cost-effective, and efficient operations. Weekly shift hours can change based on customer schedule and maintenance needs, with regular overtime. These will be 3shift positions.

What your day-to-day will look like:

• Provide a positive customer service experience by establishing a rapport with Customer management and maintenance facility personnel.
• Ensure the provision of high-quality technical advice to the customer's maintenance workforce to improve the equipment reliability of the Charger fleet.
• Ensure responsiveness and support to finishing the troubleshooting and repairs assigned to service requests.
• Ensure the delivery of ongoing system operation training for the customers.
• Identify Non-conformance issues and improvement recommendations.
• Assists the local customer staff in assigned troubleshooting and repair works.
• Ensure accurate communication between the customer, our Rail Support Center, and the field team when required.
• Give feedback to the team regarding performance, quality, and efficiency issues.
• Work with 3rd party vendors, such as Cummins, to ensure accurate operation of vendor components installed on the locomotive.
• Continually progress customers' maintenance practices to support the Charger locomotive as intended by the manual.

To thrive in this role, you have:

• Associate’s degree in electrical technology or other technical discipline or a minimum of 2+ years of electrical/mechanical experience working in an industrial or manufacturing environment.
• Experience troubleshooting Electrical (both AC and DC circuits), Mechanical, and Pneumatic systems.

• Experience interpreting electrical schematics and drawings.
• Excellently demonstrated English language technical communication skills.

• Proficiency with all Microsoft Office (including Excel/Word/Access/PowerPoint) products.
• Ability to travel 10%
• Setting you apart from others would be experience in rolling stock (railroad) maintenance and commissioning or other rail-related experience as well as knowledge of Railroad Regulatory, FRA requirements, and guidelines.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

Position Overview:

2. Ensuring technical and material support to the customer.

3. Providing a positive customer service experience.

4. Maintaining ongoing, effective communication with all internal and external relevant parties.

What your day-to-day will look like:

• Operate and promote a safe working environment and be responsible for reporting Close Calls and accidents/incidents promptly: document incidents or issues encountered with the equipment and track issues to resolution.
• Schedule Siemens Technical Support team availability.
• Establish a rapport with Amtrak management and maintenance facility personnel. Support Amtrak in completing Scheduled Maintenance tasks and provide technical support for Unscheduled Maintenance.
• Give mentorship and feedback to the team regarding performance, quality, and productivity issues.
• Support overall service contract projects, initiatives, and commitments such as material orders, technical training, and asset management.
• Ensure quality of work completed at the assigned facility.
• Work with the local customer to generate ideas and procedures to make future jobs more efficient and communicate these initiatives with Siemens' management.
• In the absence of Stores Keeper Controllers, perform Material transactions to support the fleet as needed.

To thrive in this role, you have:

• High School Diploma / GED
• Minimum of 5 years of experience in an industrial or maintenance environment related to technical field service.
• Minimum of 3 years of experience with direct customer service.
• Demonstrated understanding of engineering fundamentals within mechanical and electrical engineering.
• Experience with Microsoft Office suite applications to generate reports, presentations, email communications, and work with spreadsheets.
• Candidates must have the ability to connect with executives, local craft, and customers effectively.
• Well demonstrated verbal and written communication skills and interpersonal skills in English.
• Setting you apart from other would be a background in rolling stock maintenance and commissioning or other rail-related experience.

Why you'll love working for Siemens!

• Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1!
• We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
• We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
• We are frontrunners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.
• Solve the world's most significant problems – Be part of exciting and innovative projects.
• Opportunities to contribute your innovative ideas and get paid for them. Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!
• Employee perks and discounts in addition to our 401k match and generous Paid Time Off.

. The base salary range for this position in Chicago IL is $90,300-$121,900. The actual salary/wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, and qualifications.