דרושים Network Monitoring Observability Specialist ב-Sap ב-United States, Newtown Township

What you’ll do:

As an “Enterprise Architect” in Product Engineering:

• You will orchestrate, onboard, align and support the build of reference content with a focus on the more ‘technical’ domain, looking at and advising on integration and data best practices. You will work in close collaboration with Product Management, Product Marketing and the Delivery organizations
• You will lead/project manage the orchestration of content relating to Business Suite in LeanIX and also provide governance to ensure consistency in content. Your role will also include the admin of LeanIX.
• You will ensure that high quality content is available and consumable internally and externally through different publishing channels.
• You will evangelize and drive reference content adoption within the product engineering organization and with additional stakeholders
• You will work closely across development, sales and consulting to support selected customers with guidance on their transformation journey towards an Intelligent Enterprise.

Required skills

• Bachelor’s or master’s degree in business administration, Economics or Information Technology
• 7+ years of professional work experience within the technology space ideally in consulting or product management
• Have a technical background with an appreciation of integration strategies and frameworks. As well as having an appreciation of BTP services.
• Have some practical experience with LeanIX
• Experience in working across organizations and board areas
• You should be a self-starter and actively be able to prioritize work items, multitask and make decisions on the fly
• Strong networking and communication skills.
• Excellent working skills in English are a must

Preferred skills

• Exposure to Enterprise Architecture Methodology and Practices (e.g. TOGAF) would be beneficial
• Knowledge of SAP's Application Portfolio, including Success Factors, Ariba, Concur, etc

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Job Segment:Senior Product Manager, Information Technology, IT Architecture, Developer, Architecture, Operations, Technology, Engineering

Accountability

• Responsible for growth in the Supply Chain Planning domain
• Sales strategy on strategic pursuits
• Coaches sales teams
• Oversee the creation of best practise assets (POV, demo, discovery process, etc)
• Ensures delivery of assets across a cross-functional team
• Ensures business critical & innovative results
• Ensures that goals and milestones are met and approved budgets are managed appropriately
• Manages escalation appropriately
• Builds strategic partnerships with key decision makers in customer & partner organization

Complexity

• Takes ownership over the growth of the Supply Chain Planning domain in a matrix organisation
• Oversees the most complex, strategically important pursuits
• Owns executive client relationships

Experience

• 8 - 10 years of relevant professional experience in the Supply Chain Planning domain/industry
• Executive presence in commercial organisation
• Managemenet consulting, value based selling

Communication

• Represents SAP to customers
• Finds common ground for cooperation within matrix organistaion and cross-functional teams
• Formulates clear GTM plans for growth
• Communicates messages relevant for growth plan
• Captures opinions and expectations of stakeholder and takes action

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Please note that interviews for this position will be conducted inboth Japanese and English. Applicants are required to submit an English-language CV when applying.

主な業務内容

• ライセンス監査や利用状況の分析などのプロジェクトに参加
• ライセンスの導入・使用促進を支援
• 顧客や営業チームのライセンスに関する質問や課題に対応
• 複数の関係者が関わるプロジェクトで成果物の提供を担当

求める人物像

• IT業界での3年以上の経験（ソフトウェア、コンサルティング、コンプライアンスなど）
• ソフトウェアのライセンスや価格設定の仕組みに関する知識
• 論理的な問題解決力と分析力
• ネイティブレベルの日本語力、英語での高いコミュニケーション能力
• 社内外の関係者との連携力

PURPOSE AND OBJECTIVES

Within the GA&X framework, the

KEY RESPONSIBILITIES & TASKS

• Contributes and works on sub projects and activities with moderate level of complexity as SAP Trusted Authorization Review (STAR), Customer Measurement Services, remote and onsite audits, Digital Access Evaluation Services, and supplementary Audit Services, with a focus on increasing license adoption, metering, and consumption.

• Collaborate with colleagues to deliver Premium Services, including global engagements, and support the team in achieving excellence in service delivery.

• Perform noncomplex license audits and customer measurement or enablement services, assisting customers and sales teams with licensing or measurement inquiries and challenges.

• Assist projects with multiple stakeholders, responsible for delivery of outcome of assigned sub projects, contributes to milestones.

• Stay abreast of the latest trends in license measurement and adoption, leveraging historical experience to support the development of innovative methods and practices within the GA&X community.

• Proactively identify and address issues with tools or processes and recommend actionable solutions to enhance efficiency and effectiveness.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

• Educational Background: A bachelor’s degree in economics, Information Technology, or a related field is required. This foundational education will support the analytical and technical demands of the role.

• Experience: Candidates must bring a minimum of 3 years of professional experience, ideally within areas related to license management, software asset management, or IT services.

• Analytical Expertise: Analytical abilities are essential. You should be adept at dissecting issues and employing logical problem-solving strategies to address challenges efficiently.

• Communication Skills: Be a clear communicator, in a way that others can understand within defined processes & policies. Full proficiency in Japanese, mastery of written and verbal English is non-negotiable, and proficiency in other languages is highly regarded, enhancing our team's ability to engage with a diverse client base.

• Technical Insight: strong competence with various tools, procedures, programming languages used to accomplish the job.

• Industry Knowledge: An understanding of Major software vender's Licensing and Pricing mechanisms is advantageous but not required. This knowledge will provide a solid foundation for managing licensing engagements and advising clients accurately.

WORK EXPERIENCE

• Relevant Expertise: A robust background in IT, software development, consulting, or compliance is required, showcasing the ability to navigate technical and regulatory aspects of the role.

• Internal Networking: A well-established network within various organizations is important, reflecting the ability to collaborate and leverage internal resources.

• Global Exposure: Experience working in international contexts is highly valued, indicating adaptability and a global perspective in professional settings.

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What you´ll do

SAP is looking to further strengthen our Core Technology Network team with a Network Monitoring and Observability expert. The position is located onsite in our Lisboa office working as part of our global team of experts. The position requires analytical skills and previous experience in a technically complex large network environment.

Key Responsibilities

• Network Monitoring and Observability Management:Assist in the implementation and maintenance of network monitoring solutions to ensure optimal performance and reliability.
• Solution Development:Develop and enhance network monitoring and Observability tools and processes to improve efficiency and effectiveness.
• Performance Analysis:Analyze network performance data to identify trends, potential issues, and areas for improvement.
• Documentation:Develop and update network monitoring documentation and ensure adherence to global network policies and standards.
• Collaboration:

What you bring

• Proficiency in network monitoring and observability tools and technologies.
• Previous exposure to network performance analysis and solution development in a technically complex environment.
• Strong understanding of network protocols and technologies (e.g., TCP/IP, SNMP, NetFlow, syslog, routing, switching, wireless etc).
• Ideally you possess knowledge of scripting languages (e.g., Python) for automation purposes.
• Familiarity with ServiceNow is a plus.
• Exceptional communication, analytical, and collaboration skills.
• Self-motivated and adaptable to work independently across global time zones.
• Fluent English proficiency in both oral and written communication.
• Sound knowledge of IT processes and policies, leveraging both theoretical base and practical expertise for informed decisions.
• An inherent spirit of curiosity.

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Job Segment:ERP, Cloud, Network, Telecom, Telecommunications, Technology

ABOUT YOU

The Sr. S/4HANA Public Cloud Sales Specialist will be familiar with, and comfortable working in, a highly matrixed environment, partnering effectively with Sales, Center of Excellence (COE), Customer Success (services, adoption, consumption, etc.), Value Add Team (VAT), Alliance Partners, and the Customer. The Sr. S/4HANA Public Cloud Sales Specialist core responsibilities include, but not limited to:

• Responsibility for revenue target

• Net New Customer growth

• Funnel Growth (new demand/pipeline)

• A subject matter expert responsible for advocating into the field and market

EXPECTATIONS AND TASKS:

LEAD & INSPIRE

• Territory and Account Leadership - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles.

• Strategy- Develop effective and specific strategic account plans to ensure revenue target delivery and sustainable growth

• Set vision and strategy for the sales team; develop specific MU sales plans to ensure growth in all measurable revenue streams

• Conduct account and opportunity reviews with leadership

• Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value

• Annual Revenue - Exceed quarterly and annual individual revenue targets

• Thought leadership Create, drive, and accelerate enablement of wider SAP sales team in collaboration with Sales & Learning, MU resources etc.

• Work collaboratively with extended sales teams – Industry, LOB, Marketing, Development, S/4HANA Center of Excellence, etc.

CULTIVATE & GROW

• Ensure account teams and Alliance Partners are well versed in each account’s strategy and well positioned for all customer touch points and events

• Builds a network of executive relationships with internal stakeholders that can be leveraged

• Builds a foundation on which to harvest future business opportunities and accurate account information and coaching

• Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points

• Demand Generation, Pipeline and Opportunity Management

• Follow a disciplined approach to maintaining a rolling pipeline (R4Q). Maintain 4x funnel coverage to accelerate deal progression, and maintain out quarter objectives

• Leverage support organizations including Marketing, inside sales, Alliance Partners to drive net new opportunities

• Orchestrate resources: deploy appropriate teams to execute winning sales

• Maintain CRM system with accurate customer and pipeline information

ANALYZE & INNOVATE

• Customer Acumen - Actively understand each customer’s technology footprint, strategic growth plans, technology strategy and competitive landscape

• Leverage SAP Solutions to innovate throughout the customer journey

• Maintain whitespace analysis and execution of initiatives on customer base

• Define ideal customer profiles and account lists – across all segments

• Maintain a close understanding and appreciation of competitive solutions and support the team in competitive situations

• Tight collaboration with internal stakeholders to drive adoption & consumption, ultimately having every customer referenceable

• Utilize Value Engineering, benchmarking and ROI data to support the customer’s decision process

• Review public information (e.g., new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect

• Understand SAP’s competition and effectively position solutions against them

YOUR PROFILE

• Prior experience with software/IT organizations and with a demonstrated proficiency in Enterprise and/or LOB software solutions through Solution Management, Sales, Presales, Consulting, or Business Development roles

• SAP product experience and/or extensive software sales experience in Cloud offerings

• Working knowledge of cloud, Hosted Services, SaaS/ PaaS models, and cloud-based commerce/ business networks

• Leverage a professional network resulting in market, pipeline, and revenue growth for SAP.

• Can leverage industry-expertise throughout sales cycle, connecting with customer with shared industry language.

• Fluency in English or any other language is an asset. Fluency in the language of local markets is desirable.

• Education bachelor's degree (or equivalent) required, MBA or equivalent degree required from an accredited university preferred.

We win with inclusion

Orange County
Los Angeles

It isn't just about knowing products – it's about growing the pipeline, supporting deals, proving the value of SAP and Partner solutions over competitors, boosting market development, and making cool digital content that accelerate no-touch/low-touch engagement model. You'll be a knowledge guru, guiding clients with tailored proposals and helping them see all the possibilities. Every chat is a chance to make a big impact, pushing market growth with insightful references and great storytelling.

A Digital Solution Advisor plays a pivotal role in demand generation. Their expertise is not just in knowledge but in application – leading webinars/seminars and aligning with Marketing and Sales Development Executive (SDE), ensuring we're always a step ahead in our outreach.

They are not just crafting content; they are moulding our demand generation narrative, ensuring every campaign, every content piece underscores our unique selling propositions and addresses the core challenges of our target market.

Senior Digital Solution Advisors lead from the front in creating effective digital content and enable how-to-use for related parties in the context of the markets they engage in and drive high degree of reusability.

• Demonstrable knowledge of SAP S/4HANA – either in Finance oror Supply Chain (warehousing, transportation or supply chain planning).
• Minimum 7 years’ experience in customer facing roles is essential – either implementation/technology consulting or presales/sales engineering roles.
• Demonstrable track record of successfully navigating complex digital solution presentations, adeptly handling technical challenges, and building collaborative bridges between sales, digital and SAP partners.
• Understanding of sales processes is required.
• Leadership skill (Solution or Project proposal, Project team, Internal Initiative etc) is added advantage (required for Digital Solution Advisor Senior Specialist)
• Experience in driving digital transformation in presales, advocating for the adoption of innovative digital tools, and steering teams through intricate digital sales cycles is imperative
• Confident with topics like Cloud in the B2B environment, Hosted Services, and SaaS/ PaaS models, cloud-based commerce/ business networks
• Knowledge and experience with competitive ERP solutions is an added advantage.
• Conversational fluency in English mandatory.
• Native Asian language skills required (Chinese, Korean, Japanese, Thai, Vietnamese). Additional language fluency is a bonus.
• Experience in working with customers across different countries is highly desirable.

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Job Segment:Cloud, ERP, Supply Chain, Pre-Sales, Sales Engineer, Technology, Operations, Sales