דרושים Support Associate_ewa Reports/ Hana Db/ ב-Sap ב-United States, Newport Beach

What you'll do

Key Responsibilities:

• Investigate and resolve complex, real-world customer issues related to SAP BTP.
• Provide technical problem-solving and debugging expertise.
• Recommend technical solutions and develop workarounds where needed.
• Properly document communications and actions for customer issues in SAP’s CRM system.
• Use SAP and third-party tools to diagnose issues on customer systems.
• Participate in shift work, including weekends, as scheduled.
• Continuously learn and master SAP software used by industries, governments, and multinational companies.

Technologies Supported:

• UX/UI and mobile-based technologies
• SAP FIORI
• Gateway
• Relational databases
• Operating Systems

What you bring

Education and Experience:

• University degree or college diploma in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science, or Mathematics preferred (but not required).
• 2-5 years of experience in a technical role, preferably in Software support or Development.
• Experience with an Enterprise Software company preferred.

Skills and Competencies:

• Strong IT affinity and technical aptitude to troubleshoot customer issues effectively.
• Excellent communication, collaboration, and customer service skills.
• High proficiency in English (spoken and written).
• Programming skills preferred.
• Strong analytical and problem-solving abilities.
• Open and professional communication style.
• Strong team player who learns and adapts quickly.
• Customer-centric mindset with a passion for delivering high-quality solutions.
• Ability to thrive in a fast-paced, changing environment with a cloud-first mindset.

Career Development and Growth

SAP is committed to supporting your professional growth and development:

• Career Progression: SAP provides the tools and resources to help employees grow in their careers.
• Training: A structured development plan combining on-the-job learning and formal training ensures continuous skill development.
• Global Exposure: Collaborate with global teams and gain exposure to diverse industries and customer environments.

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Job Segment:ERP, Cloud, Technical Support, Computer Science, Software Engineer, Technology, Engineering

Three reasons to intern at SAP

1. Culture of collaboration : meet with mentors, make new friends across the globe and create a thriving personal network.

2. Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

3. Gain visibility : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you will do:

• Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services.

• Solve technical problem, analyze root-cause analysis, support (Expert Chat) and knowledge management with the help of technical skills, advanced tools, knowledge bases and soft skills.

• Collaborate closely with partners, as well as with various other SAP departments.

• Take care of creating patches and will work together with you in virtual teams to maximize SAP's value for the customer.

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Excellent English/Japanese language skill

• Excellent communication skill

• Strong team player and be collaborative

• Derive satisfaction from direct interfacing with customers

• Enjoy seeking development from stability

• Can work for 3+ days a week for at least 6 months or longer duration

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THE ROLE

We are looking for a highly motivated student who:
•    Enjoys supporting the execution of innovation and focus programs (e.g. AI-supportetdDigital Content creation for reference marketing, like videos, blogs, flip books, and its management in our channels (internal, partner, community.sap.com)
•    Works closely with different parts of the organization to fulfill project objectives  and is interested in having customer and sales executive contacts.
•    Prepares presentation materials, internal communication and can handle adhoc management requests to support (e.g. presentation design reviews, research)

We are interested in your master thesis topic, and how to support it: themes which show up in our work are: Responsible AI, outcome approach to planning Government Cloud ERP, Public Sector Procurement, Public Finance Management and IPSAS, Government 5.0 ….)You will have the possibility to gain both practical experience and theoretical knowledge within a highly motivated and international team. Get the possibility to collect certifications on S/4 HANA Cloud, public edition and Business Suite. You are supported and guided by a disciplinary and professional Manager, you will be able to gain valuable insights in how SAP helps to run the world better and improve people’s lives.

ROLE REQUIREMENTS
You are a currently enrolled Student (f/m/d)at a university or a university of applied sciences, with a special interest and knowledge in accounting:
•    Basic knowledge in Business Software
•    Good knowledge in MS Office
•    Ability to work both on his/her initiative and in an international team
•    Good in thinking strategically, innovative but also practical
•    Excellent communication and presentation skills in English, another language is a plus
•    Excellent organizational, planning and time management skills
•    Curious to learn AI tools like Synthesia and other SAP tools to develop digital learning and presentation assets

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What you bring:

• Excellent organizational and multitasking skills
• Strong graphic and interaction design abilities
• Enthusiasm for Gen AI, User Journey Maps, Personas, and Rapid Prototyping
• Resourceful, proactive, and flexible, with the ability to anticipate change and respond quickly
• Proficient with design tools like Figma and meeting tools like Outlook. Eager to learn about corporate travel management tools like Concur. Video editing is a plus.
• Bachelor or Master degree in design or economics.

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- SAP is not offering visa sponsorship, including OPT's, for this role at this time.

- SAP is not offering visa sponsorship, including OPT's, for this role at this time.

• You will provide consulting services to SAP Customers as they strive to innovate in the Cloud. Assist in architecting and deploying scalable infrastructure following “RISE with SAP” methodology, leading adoption of SAP Business Technology Platform and SAP Business AI.
• Your role will entail positioning, solutioning, and implementing SAP S/4HANA Cloud, SAP Business Technology Platform and SAP AI in demanding customer projects and support pre-sales teams as needed.
• You will participate in all phases of the engagement lifecycle, from pre-sales and solutioning, through to implementation and the go-live stage.
• You will build sustainable relationships and impress customers, partners, and colleagues with your trusting leadership and perform assigned tasks independently and complete deliverables on time.
• You will participate, contribute, and help build and expand the BTP and AI practice and assist colleagues as needed.

- SAP is not offering visa sponsorship, including OPT's, for this role at this time.

4+ years of SAP consulting experience and expertise in:

• Supporting Technology Landscape Architects in Technical Architecture design and deployment for SAP ERP solutions like SAP ECC, SAP S/4HANA, SAP BW and others in hybrid cloud environments
• SAP Basis and Security Authentication – Strong Knowledge and Hands on experience in Technical Planning, Installations, Upgrades, OS/DB Migrations, Unicode Conversions, Single-Sign-On setup
• Knowledge/Experience in Software solution deployment in Hyperscaler environments (IaaS), and related network technologies
• 2+ hands-on project implementation (full cycle hands-on implementation (from design/spec to going live) in SAP Platform Technology including Installation, Upgrade, Migration, System Copy, Performance Tuning, User Management etc. for SAP ECC, SAP S/4HANA and other related solutions
• 2+ years of experience in SAP S/4HANA Cloud deployment including Greenfield Implementation, System Conversion, Datacenter migration, SAP FIORI activation
• Technical fluency in various Operating Systems and Database administration
• Ability to troubleshoot/analyze and resolve technical problems
• Ability to work on activities involved in Plan areas (Sizing, Scoping, Client/Landscape Strategy, HANA High Availability/HANA Disaster Recovery Strategy etc.) of Implementation projects without much supervision at transaction level
• Setting up SAP HANA in-Memory Platform and HANA Cloud, preferably as scalable, fault-tolerant environments

We win with inclusion

Plano
Dallas

This position is within the Global Remote Service Delivery (RSD) organization, which provides SAP Enterprise Support and SAP Enterprise Support Cloud Editions customers with the relevant methodology and content to drive their innovation agenda based on industry business models requirements; thus providing value realization, resulting in increased customer satisfaction, contract retention and renewals. The role of the Service Consultant Enterprise Support is to ensure excellence in regional customer delivery via the tasks and responsibilities outlined below.

What you'll do:

• Work with a highly experienced team of technical experts within the Premium Hub CoE RSD Unit
• Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas/solutions
• Deliver remote Continuous Quality Check (CQC) services or Expert Guided Implementation services as technical/functional expert for broad area of topics
• Collaborate with teams in other regions and/or functions across the globe
• Actively provide customer feedback to development based on delivery
• Support our customers in their transformation to S/4HANA (on premise or cloud) and/or to the Cloud
• Be engaged on the latest technologies and SAP products
• Be accountable for projects and services and deliver Enterprise Support services / projects
• Drive new initiatives and activities
• Develop new service contents, trainings, specifications and documentation
• Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.

What you Bring:

• 3-5 years of relevant experience in SAP products and technology required.
• Exposure to project/delivery experience on SAP Cloud solution in any one functional area like Success Factors, Ariba, CX, IBP (Digital Supply Chain), SAC. Relevant module specific certification would be a plus
• Strong programming knowledge especially in SAP technologies such as object oriented programming in ABAP, databases, CDS ODATA and SAP Fiori.
• Strong knowledge of databases (database design, efficient queries).Database performance tuning & administration (preferably HANA) would be required.
• Ability to interpret & explain SAP Early Watch Alert (EWA) reports to customer would be a plus.
• Understanding of Data Volume Management (DVM) techniques & basic knowledge on Data Archiving in SAP HANA systems would be a plus
• Ability and willingness to learn and scale up in focus areas within SAP like S/4 HANA and SAP Cloud platform
• Excellent verbal, written and presentation skills required as this is a customer facing role in delivery.
• Work with geographically distributed teams seamlessly.
• Ability to transfer business requirement into a realizable technical requirement and support in content development is a plus
• Proven knowledge about SAP Services & Support Portfolio

Educational Qualifications and Skills/Competencies

• Degree in Computer Science, Information Systems, Physics, Maths, Engineering or similar
• Functional and Technology Experience in one of SAP cloud solutions, such as SuccessFactors, Ariba, CX, Digital Supply Chain (IBP), S/4HANA Cloud etc.
• Technology: ABAP / Netweaver (Basic to Advanced knowledge)
• Application: S/4 HANA • SAP Cloud Platform or SAP Cloud Applications
• Programming skills
• Database skills – SAP HANA
• Proficient English language skills
• Technical inquisitive nature with strong analytical and problem-solving skills

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Job Segment:Cloud, ERP, Supply Chain, Database, ABAP, Technology, Operations

What you'll do

Execution of various project management activities such as:

• Application of new digital sales methods such as video communication
• Organization of regular internal communication formats
• Creation of high-quality presentations and social media postings
• Develop industry and/or product expertise as a digital influencer for SAP

What you bring

• Student (f/m/d) at a university or university of applied sciences (FH)
• Preferred fields of study: With a focus on social media and web design, computer science and communication, business administration, business informatics, psychology, media design or related subjects
• Computer skills: Experience with MS Office products such as Outlook, Excel, Word, SharePoint, and PowerPoint
• Language skills: Fluent German and English skills are a must
• Weekly office presence in Walldorf is mandatory
• Others:
  • Initial experience with SAP internal systems is an advantage
  • Technical understanding and affinity, talent for IT solutions
  • Analytical skills and the ability to capture and process complex concepts
  • Basic knowledge of software sales is an advantage
  • Creation of conceptual presentations
  • Good communication and networking skills as well as teamwork skills
  • Willingness to learn and collaborate
  • Creativity, motivation and ability to work in a structured and independent way
  • Accountability and ability to drive topics open-minded and outcome-driven

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

Job Segment:ERP, Web Design, Software Sales, Cloud, Project Manager, Technology, Creative, Sales