SAP Senior Solution Support Engineer -Business Technology Platform 

Germany, Baden-Württemberg 

27777731

What you’ll do

The Role

Technologies Supported:

• UX/UI and mobile-based technologies
• SAP FIORI
• Gateway
• Relational databases
• Operating Systems

Responsibilities

• Investigate and resolve complex, real-world customer issues with independent thinking and effective problem-solving skills.
• Provide expert-level technical problem-solving and debugging.
• Recommend technical solutions and develop workarounds for corrective action.
• Document communications and actions accurately in SAP’s CRM system.
• Use SAP and third-party tools to diagnose problems directly on customer systems.
• Participate in shift work, including weekends, as scheduled.
• Master SAP software used by industries, governments, and multinational companies.
• Act as a technical thought leader and escalation point for both local and remote teams.
• Develop and implement concepts for continuous improvements of tools, processes, and content.
• Handle customer escalations with poise and attention to detail.

What you bring

Education and Experience:

• University degree or college diploma in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science, or Mathematics preferred (but not required).
• 5+ years of professional experience in a technical support, development, or operations role.
• Experience with SAP solutions and technology preferred.

Skills and Competencies:

• Strong IT affinity and technical aptitude to assess, research, and troubleshoot customer issues.
• Ability to quickly gain insight into customers’ solution landscapes and business processes.
• Strong analytical and problem-solving skills.
• Excellent communication, collaboration, and customer service skills.
• High proficiency in English (spoken, written, and customer management).
• Programming skills preferred.
• Open and professional communication style.
• Strong presentation, communication, and conflict management skills.
• Ability to thrive in a fast-paced, changing environment with a cloud-first mindset.
• Leadership by example and ability to mentor junior team members.
• Customer-centric mindset with a passion for delivering high-quality solutions.

Career Development and Growth

As a member of the BTP team and the wider Technical Support organization, you can be confident that your career development will be prioritized through:

• Career Progression: SAP provides the tools and support to help you grow in your career.
• Training: A structured development plan combining on-the-job learning and formal training ensures continuous skill development.
• Global Exposure: Collaborate with global teams and gain exposure to diverse industries and customer environments.

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