דרושים Senior Client Success Manager - Smb Sap Concur ב-Sap ב-United Kingdom, London

The Role:

What you bring :

• Familiarity with SAP system administration tools of NetWeaver and non-NetWeaver based systems.

• Solid experience in technical planning, implementation, configuration, and integration of SAP solutions: Installations, migrations, upgrades, and operations for large/complex environments.
• Good knowledge of the entire SAP technology stack: NetWeaver, database, operating system (Linux, HANA, ASE)
• Experience with hyperscalers (Azure / AliCloud) and their virtualization technologies.
• Solid understanding of network concepts: DNS, Firewalls, network-based encryption, routers, subnets etc. Being able to do troubleshooting of network issues (collaborating with network experts) is a big plus.
• Identify top issues, define, and drive implementation of the action items
• Lead technology discussions, drive innovations and act as the escalation point for technical issues
• Support the customer with their cloud transformation journey by taking ownership of the customer landscape during all lifecycle phases: Build, cutover / business go-live and operations.
• You make sure the systems run smoothly by proactively identifying issues before they impact availability. When issues do arise, you collaborate closely with the customer and all relevant teams to solve them as quickly as possible.
• Work as trusted technical advisor representing SAP ECS in customer/partner/consulting discussions
• Support the Cloud Advisory Architect (CAA) to identify customer future requirements
• Understand end to end business drivers for customers to be in cloud, translating it into technical requirements and easy to consume cloud solutions
• Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction.
• This is very much a customer-facing role. You will be working closely with customer technical experts on a daily basis.
• You may be required to work on weekends/off hours during critical customer escalations or go-lives. Flexibility is must.
• Support delivery teams to perform and drive root cause analysis to completion
• Mentor and guide junior members of the team

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• A bachelor's degree in computer science, Engineering, Information Management, or related field.
• Expert in industry and standards and methodologies for operations (ITIL v3, CCoE, ITSM, TCO and E2E Operations / Run SAP, ALM) – certifications in any of these topics are a big plus
• Excellent written, verbal communication and presentation skills in English:Ability to explain technical topics to non-technical audience with clarity and confidence
• Customer centric mindset: Focus on highest service quality standards, customer success and achieving results.
• Team player: Ability to work effectively in international and virtual teams. Your colleagues will be based around the world: Europe, South Africa, Brazil, and India.
• Strong focus on quality, customer success and driven by results
• Capacity to continuously acquire new knowledge in an independent, proactive way
• Good analytical and solution-oriented thinking
• Having project management experience is a plus.
• English and Chinese (advanced/fluent written & spoken) language skills.

Work Experience

Minimum of 5 years SAP technology experience, preferably in an SAP support / consulting environment.

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The Challenge/Job

· Analyst/Researcher working side by side with Corporate Strategy to support and improve our global Customer Loyalty survey programs by leveraging Qualtrics, Python, DataBricks and other tools collect, analyze and present research findings across the business to drive action. (Primary Focus)

· Project Coordination organizing end-to-end execution of each survey wave including activating key business contacts, driving contact nomination, survey updates, translations, distributions, workflows, ticketing, dashboards, user access, and reporting (Secondary Focus)

What Success Looks Like in the Role

· As a Project Coordinator, success looks like regular & clear communication of timelines, risks, and blockers to ensure tasks are done on time and meet specifications.

A Day in the Life

· As an Analyst/Researcher, you will analyze survey response data to understand key customer successes and pain points. You will use DataBricks, SQL, Spark, Python, and other tools to access SAP’s vast datasets to bring additional dimensions into your analysis and unlock further understanding. You will summarize these stories into actionable insights via PowerPoint and other data visualization tools. You will also support Qualtrics operations (survey updates, workflows, ticketing, dashboards) to ensure accurate data collection and drive close-the-loop activities.

· As a Project Coordinator, you will track open and upcoming tasks via JIRA and regularly communicate with a cross-functional team of approx. 20 people to ensure tasks are completed on time and meet all required specifications. You will meet with project leads to communicate risks, blockers, and updates. You will create, maintain, and socialize assets to track deliverables, especially those with dependencies.

Minimum Qualifications

· Master’s or Bachelor's Degree in BA/BS in Economics, Mathematics/Statistics, Marketing or Social Science, IT or Engineering.

· 5+ years of work experience

· Experience using Qualtrics, Excel, Python, Spark, SQL, DataBricks, and Powerpoint for data analysis and reporting

· Strong quantitative analytical skills with competence in statistical techniques, analytics and reporting used in research such as correlation, regression, KPI metric development, segmentation and modeling

· Experience with data visualization and communication of key findings

· Strong verbal and written communication skills to present analysis and insights including trends and opportunities to stakeholders and the business (both technical and non-technical audiences)

· In-depth knowledge of the Qualtrics platform, understanding the end-to-end flow of building surveys, workflows, dashboards, and ticketing including API calls and Intergrations.

· Experience organizing projects with multiple dependencies and stakeholders of technical and non-technical backgrounds

· Strong verbal and written communication skills to present tools, processes and dashboards to stakeholders and the business.

· Believes in eating one's own dog food and using that experience to drive the creation of exceptional customer facing products

· High standard of detail, excellence, professionalism, and role model behavior

Preferred Qualifications

· Experience as a program /project manager leading multiphase, large scale research programs.

· Experience working in and use JIRA for work management.

· Working on a global team where peers are across time zones and have diverse cultures

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Seattle
Bellevue

In this role, you’ll:

• Define and drive the global AI vision, strategy, and technical roadmap for SAP Globalization Financials, ensuring alignment with enterprise-wide innovation goals.
• Architect state-of-the-art AI solutions leveraging advanced research in Large Language Models, generative AI, and emerging AI paradigms, with a focus on scalability, resilience, and ethical AI principles.
• Mentor and guide junior and mid-level AI developers, fostering technical excellence and knowledge sharing within the team.
• Collaborate closely with executive stakeholders, product management, and cross-functional teams to define AI solution roadmaps and priorities.
• Establish and enforce coding, testing, and documentation standards for AI-related development.
• Serve as the top-level AI technical authority, providing strategic guidance, complex problem resolution, and technical arbitration in critical design decisions

What you will bring:

• Bachelor’s, Master’s, or PhD in Computer Science, Artificial Intelligence, Machine Learning, or related field.
• 10+ years of experience in Cloud development, with at least 5 years in a principal, chief, or expert-level AI leadership role.
• Proficiency in Python and experience with AI frameworks
• Deep expertise in Large Language Models, generative AI, LangChain, LangGraph, multi-modal AI, and AI optimization techniques.
• Proven success in architecting, deploying, and scaling enterprise-grade AI solutions using advanced ML frameworks and cloud platforms (SAP BTP, AWS, Azure, GCP).
• Exceptional leadership, influencing, and communication skills, capable of guiding executive-level decision-making.
• Fluency in English, with additional languages considered a strong asset.
• Experience with RDF Knowledge Graphs is a plus.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

ROLE DESCRIPTION

EXPECTATIONS AND TASKS

· Annual Revenue - Achieve / exceed quota targets.

· Sales strategies - Develops effective and specific account plans to ensure revenue target delivery and sustainable growth. Develop relationships in new and existing customers and leverage to drive strategy through organization.

· Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of

· Territory and Account Leadership - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles. Encourage all accounts to become SAP references.

· Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. Keep pipeline current and moving up the pipeline curve.

· Pipeline partnerships – Leverage support organizations including Marketing, Inside sales, Partners and channels to funnel pipeline into the assigned territory.

· Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.

· Support all SAP promotions and events in the territory

Sales Excellence

· Sell value.

· Maintain White Space analysis and execution of initiatives (up sell and cross sell) on customer base.

· Orchestrate resources: deploy appropriate teams to execute winning sales. Create OneSAP.

· Utilize best practice sales models.

· Maintain CRM system with accurate customer and pipeline information.

· Demonstrates leadership skills in the orchestration of remote teams.

· Ensure account teams and Partners are well versed in each account’s strategy and well positioned for all customer touch points and events. Maximize the value of all sales support organizations.

WORK EXPERIENCE

· 7+ years of experience in sales of complex business software / IT solutions

· Proven track record in business application software sales.

· Experience in lead role of a team-selling environment.

· Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative and competitive market.

· Business level English: Fluent

· Local language: Fluent, Business Level

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

· Bachelor equivalent

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:CRM, Cloud, ERP, Account Executive, Technology, Sales

1.Culture of collaboration:meet with mentors, make new friends across the globe and create a thriving personal network.

2.Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

3.Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

As part of the Global Commercial Finance Team, you will serve as a trusted advisor/processor providing value added support to the field to drive deal structuring and provide directions to the Sales Teams in the stages of the Deal cycle.

What you’ll do:

Duration: Up to 18 months

• Assist the SDH Team with administrative tasks.
• Prepare informs about workload and manage of the Shared Mailbox.
• Support Contract Creation for On-Premise Licenses & Cloud Subscriptions.
• Deal Support: Provide active quarter-end and year-end close support to the North America sales community in a dynamically driven environment.
• Assist in projects to address long term issues with commercial processes and drive efficiencies.

Who you are:

We’re looking for someone who
takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Must be a University student preferably graduating end of 2026 or 6 months later
• Preferred fields of study: Legal, Finance, Accounting, Business
• Computer skills: MS Excel, Word, Outlook
• Language skills: English - Advanced
• Experience with SAP systems is a plus.
• Soft Skills:
  • Able to express ideas clearly and confidently in speech and writing.
  • Team Player: Work confidently within a group.
  • Able to act on initiative, identify opportunities & proactive in putting forward ideas & solutions.
  • Determination to get things done. Make things happen & constantly looking for better ways of doing things.
  • Adapt successfully to changing situations & environments.
  • Manage time effectively, prioritizing tasks and able to work on very tight deadlines, especially quarter end close

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

What you’ll do

Schedule:40 Hours/Week

2 Years

Activities and Responsibilities

As a SAP Mexico Next Gen - Commercial Business Partner you will review contracts such as Software and Maintenance Contracts, Cloud, etc. of Mid Market segment.

• Review and structure deals that include multiple contracts and significant changes to T&Cs in the respective contracts
• Participate in the general administration of the finance function
• Performing controls and procedures to review on premise and cloud license agreements to ensure they are accounted for properly.
• Assist with deal structuring and approve the quotes
• Review Software, maintenance, and cloud
• Handle Deal Support escalations
• Business administration
• Contributes to projects
• Interacting with BDO during quarterly reviews and the annual audit
• Confident problem solver, able to work to multiple deadlines under pressure and has a willingness to develop a thorough knowledge of pricing deal structure business revenue
• Contract Drafting

Who you are

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful, innovative projects and are energized by lifelong learning.

• Education Requirement: Recently graduated from an academic/university program (less than 2 Years from Graduation Date)
  • Ideal Majors/Concentration: Business, Accounting, Finance, other related majors
• Language Requirement: English (Verbal & Written, ideally B2 & Above), Spanish (Fluent
• Project Management Skills
• Communication Skills (In English & Spanish)
• Time Management
• Collaboration
• Finance Knowledge
• Microsoft Suite: Excel, Word, Powerpoint

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Key Responsibilities:

• Define and evolve the solution architecture for the AI-driven automation platform , ensuring scalability, performance, and maintainability.
• Translate functional requirements and product vision into robust technical designs, DB schemas, and cloud architectures.
• Provide hands-on coding and code reviews in Python, Java, and JavaScript , while setting architectural and coding standards.
• Architect and implement solutions on SAP Business Technology Platform (BTP) , integrating with cloud-native services and enterprise systems.
• Leverage AI and Knowledge Graph (triple store) technologies to build intelligent automation pipelines and data-driven decisioning frameworks.
• Collaborate closely with Product Owners, Engineering, and Data Science teams to ensure technical feasibility, compliance, and release readiness.
• Mentor, coach, and upskill team members, fostering a collaborative, innovative, and high-performing engineering culture.
• Ensure adherence to security, performance, and quality-by-design principles across the development lifecycle.
• Contribute to project management activities , helping estimate technical effort, shape roadmaps, and align architectural strategy with business priorities.

Required Qualifications:

• Proven experience as a Development Architect / Senior Technical Leader in enterprise SaaS or large-scale software environments.
• Strong hands-on expertise in:
  • Python, Java, JavaScript (Node.js runtime, React/Angular/SAPUI5)
  • Cloud architecture and SAP BTP services
  • Database schema design, optimization, and large-scale data modeling
• Demonstrated experience with Knowledge Graphs (triple stores), RDF/SPARQL, and semantic modeling .
• Working knowledge of AI/ML technologies (LLMs, embeddings, generative AI frameworks).
• Practical experience with CI/CD pipelines, Git/GitHub workflows, testing frameworks, and DevOps practices .
• Strong architectural design and code review skills with ability to balance long-term vision with delivery excellence.

Preferred / Nice-to-Have:

• Background in ABAP development and SAP ecosystem integration.
• Exposure to hybrid migration architectures, cloud extensibility frameworks, and large-scale deployment

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our.

Please note that any violation of these guidelines may result in disqualification from the hiring process.