דרושים Enterprise Customer Success Partner E-csp - Uk ב-Sap ב-United Kingdom, London

The Challenge/Job

· Analyst/Researcher working side by side with Corporate Strategy to support and improve our global Customer Loyalty survey programs by leveraging Qualtrics, Python, DataBricks and other tools collect, analyze and present research findings across the business to drive action. (Primary Focus)

· Project Coordination organizing end-to-end execution of each survey wave including activating key business contacts, driving contact nomination, survey updates, translations, distributions, workflows, ticketing, dashboards, user access, and reporting (Secondary Focus)

What Success Looks Like in the Role

· As a Project Coordinator, success looks like regular & clear communication of timelines, risks, and blockers to ensure tasks are done on time and meet specifications.

A Day in the Life

· As an Analyst/Researcher, you will analyze survey response data to understand key customer successes and pain points. You will use DataBricks, SQL, Spark, Python, and other tools to access SAP’s vast datasets to bring additional dimensions into your analysis and unlock further understanding. You will summarize these stories into actionable insights via PowerPoint and other data visualization tools. You will also support Qualtrics operations (survey updates, workflows, ticketing, dashboards) to ensure accurate data collection and drive close-the-loop activities.

· As a Project Coordinator, you will track open and upcoming tasks via JIRA and regularly communicate with a cross-functional team of approx. 20 people to ensure tasks are completed on time and meet all required specifications. You will meet with project leads to communicate risks, blockers, and updates. You will create, maintain, and socialize assets to track deliverables, especially those with dependencies.

Minimum Qualifications

· Master’s or Bachelor's Degree in BA/BS in Economics, Mathematics/Statistics, Marketing or Social Science, IT or Engineering.

· 5+ years of work experience

· Experience using Qualtrics, Excel, Python, Spark, SQL, DataBricks, and Powerpoint for data analysis and reporting

· Strong quantitative analytical skills with competence in statistical techniques, analytics and reporting used in research such as correlation, regression, KPI metric development, segmentation and modeling

· Experience with data visualization and communication of key findings

· Strong verbal and written communication skills to present analysis and insights including trends and opportunities to stakeholders and the business (both technical and non-technical audiences)

· In-depth knowledge of the Qualtrics platform, understanding the end-to-end flow of building surveys, workflows, dashboards, and ticketing including API calls and Intergrations.

· Experience organizing projects with multiple dependencies and stakeholders of technical and non-technical backgrounds

· Strong verbal and written communication skills to present tools, processes and dashboards to stakeholders and the business.

· Believes in eating one's own dog food and using that experience to drive the creation of exceptional customer facing products

· High standard of detail, excellence, professionalism, and role model behavior

Preferred Qualifications

· Experience as a program /project manager leading multiphase, large scale research programs.

· Experience working in and use JIRA for work management.

· Working on a global team where peers are across time zones and have diverse cultures

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Seattle
Bellevue

What you’ll do

Schedule:40 Hours/Week

2 Years

Activities and Responsibilities

As a SAP Mexico Next Gen - Commercial Business Partner you will review contracts such as Software and Maintenance Contracts, Cloud, etc. of Mid Market segment.

• Review and structure deals that include multiple contracts and significant changes to T&Cs in the respective contracts
• Participate in the general administration of the finance function
• Performing controls and procedures to review on premise and cloud license agreements to ensure they are accounted for properly.
• Assist with deal structuring and approve the quotes
• Review Software, maintenance, and cloud
• Handle Deal Support escalations
• Business administration
• Contributes to projects
• Interacting with BDO during quarterly reviews and the annual audit
• Confident problem solver, able to work to multiple deadlines under pressure and has a willingness to develop a thorough knowledge of pricing deal structure business revenue
• Contract Drafting

Who you are

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful, innovative projects and are energized by lifelong learning.

• Education Requirement: Recently graduated from an academic/university program (less than 2 Years from Graduation Date)
  • Ideal Majors/Concentration: Business, Accounting, Finance, other related majors
• Language Requirement: English (Verbal & Written, ideally B2 & Above), Spanish (Fluent
• Project Management Skills
• Communication Skills (In English & Spanish)
• Time Management
• Collaboration
• Finance Knowledge
• Microsoft Suite: Excel, Word, Powerpoint

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

What you'll do

In this role, you will be a member of the Advocacy & Enablement team within the Global Customer References & Advocates organization, focusing on supporting customer reference activities. You will help plan and execute virtual events, support our awards program and contribute to our sales enablement efforts.

Additionally, you will assist an experienced team with a range of communications, enablement and data reference activities:

• Actively engage in the design and content management of internal assets (newsletters, emails, and SharePoint pages)
• Professional writing, editing, and proofreading of internal and external communications
• Engage with key stakeholders throughout various levels of the organization to ensure alignment on strategic programs when applicable
• Support various strategic projects from planning, execution, and measuring/tracking key performance indicators (KPIs

What you bring

• Student (f/m/d) at a university or a university of applied sciences
• Preferred fields of study: Business, Marketing or Communications
• Requires candidates to currently be enrolled in an undergraduate (rising junior or senior) or Masters in topic areas such as Marketing, Communications, Technical Communications, Marketing Communications, English, etc.
• Computer skills: Advanced
• Language skills: fluent in English, German as a plus
• Strong communication, analytical, and interpersonal skills
• Curious and eager to learn
• Demonstrated self-starter
• Strong collaboration skills
• Experience with virtual event hosting tools
• Experience with Microsoft Office, SharePoint and Adobe Suite
• Passionate about customer experience
• Project management experience a plus
• Knowledge of the software industry a plus
• Ability to manage projects and timelines, following up with key stakeholders
• Ability to build, leverage and maintain a network of SAP internal and external contacts and working relationships
• Graphic design skills – design banner ads and other related tasks for digital and social campaigns

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

We win with inclusion

Philadelphia

What you'll do:

• Account & Customer Relationship Management
  • Serve as the end-to-end account owner, managing sales of software licenses and cloud subscriptions and establish a trusted relationship with the customer.
  • Develop and execute strategic account plans to ensure sustainable growth and achieve/exceed revenue targets.
  • Gain a comprehensive understanding of each customer’s technology landscape, strategic goals, and competitive environment
• Demand Generation, Pipeline, and Opportunity Management:
  • Maintain pipeline management, ensuring a healthy and advancing sales funnel.
  • Leverage internal resources, including marketing, inside sales, and partner channels, to drive demand and manage opportunities.
  • Utilize SAP’s comprehensive solution portfolio, including industry-specific and line-of-business (LoB) solutions, to effectively address customer needs.
• Sales Excellence:
  • Conduct White Space analysis to identify and execute up-sell and cross-sell opportunities within existing accounts.
  • Orchestrate and deploy appropriate teams to ensure successful sales outcomes, embodying the "OneSAP" approach.
  • Stay informed about SAP’s competition and position SAP solutions effectively against them.
  • Maintain accurate customer and pipeline information within CRM systems.
• Leading a (Virtual) Account Team:
  • Lead and orchestrate remote and cross-functional teams to align with the customer’s strategic objectives.
  • Ensure that account teams and partners are well-prepared and strategically positioned for all customer interactions.
  • Maximize the value derived from SAP’s extensive sales support ecosystem

What you bring:

• 10+ years of experience in sales of complex business software/IT solutions.
• Proven success in business application software sales and leading team-selling environments.
• Demonstrated ability to handle large transactions and lengthy sales campaigns in a fast-paced, competitive market.
• Strong negotiation skills and experience in renewals, expansions, and up-sells of subscription-based solutions.
• Fluent in Business English, with proficiency in additional languages considered a plus.
• Exceptional communication, both verbal and non-verbal.
• Strategic thinking with a high degree of creativity and innovation.
• Strong executive presence and results-driven mindset.
• Ability to work across multiple teams within a matrix organization

Meet your team:

• Join a highly motivated team with a deep understanding of SAP’s solution portfolio.
• Engage in collaborative work with SAP leadership and industry teams to drive customer success.
• Align with product/solution management teams to enhance your strategic engagements.
• Leverage your expertise while working in a dynamic and challenging environment at the forefront of SAP’s customer engagements

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Houston

Senior Basis Engineer

The role includes the following tasks:

• Act as an SAP technical consultant accountable for the design and implementation of SAP S/4HANA capabilities
• Strong knowledge of multi-system landscape architecture and integration aspects between heterogeneous system technologies (Global focus desired), in the areas of build and support for S/4HANA, HCM SFSF, BTP, SAC, IBP, Ariba, Fieldglass and HANA.
• Design, implement, monitor, and optimize SAP landscapes and dependent technologies.
• Monitors and tunes system performance and workload.
• Manage and performs system refreshes; participates in the scheduling of refreshes as requested.
• Willingness to Support On-call rotation schedule

What you will bring

• A minimum of 7 years of SAP experience with at least three years focus on SAP S/4HANA
• Bachelor's degree from an accredited college/university in an appropriate field
  
• Excellent written and verbal communication and presentation skills with the ability to create and sustain meaningful client relationships
• System landscape design and management experience in operations and project scenarios
  
• Plan and manage SAP systems maintenance schedule
• Involved in planning and testing of the DR
• Deep understanding of SAP best practices on Backup and Recovery
• Troubleshooting and root cause analysis
• Implementation, upgrade and support of the latest SAP systems versions, running on Windows/Linux OS and HANA/Sybase/Oracle/SQL Server
• Understanding of automation tools like Ansible and Terraform
• Due to the potentially classified nature of our work, you are required to subject yourself to a governmental security clearance process()and job offer and employment will be conditional on obtaining security clearance.

Optional

• Good knowledge of AWS/Azure and GCP

​

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

In this role, you’ll

As a Regional Partner Excellence Center Intern, you will provide critical operational support across our four regional teams. Your work will be central to the smooth execution of our key partner programs and investment frameworks.

• Support the governance and administration of Ecosystem Build Funds (EBF) by maintaining staffing lists and tracking partner enablement activities.
• Assist in the administration of our partner packaging framework (QPPS), helping to track and manage partner solution submissions.
• Support the administration of our service offerings within the Partner Benefits Catalog (PBC), ensuring data accuracy.
• Provide operational support for our events process and governance, helping to manage logistics and track participation.

Who you are

We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Enrolled in a Bachelor's program in Business Administration, Business Informatics, Public Relations, Marketing, or a related field.
• Strong organizational skills and a keen eye for detail.
• Proficiency in the MS Office suite, especially Excel and Power BI.
• Excellent communication skills and fluency in English (Portuguese & Spanish are a plus).
• A proactive, reliable, and collaborative work style, with the ability to manage multiple tasks in a fast-paced environment

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

solve real problems and see your contributions deliver tangible results. Apply your skills, develop new ones, and build a strong sense of ownership over your work and its impact.

October, 2025

Support the Customer Engagement Advisory (CEA) team, with various activities, such as:

• Monitor different entry channels, considering urgency and priority, and distribute the workload among the dispatchers, ensuring balance and accomplishment; check the requests, following specific process guidelines and evaluating relevant information, and dispatch them to the adequate processors.
• Manage service requests, engaging with SAP customers, partners and service delivery colleagues; verify booking requisites, such as the system data from watch alerts, to create service orders.
• Support executive events, designing customer presentations accordingly to SAP branding standards; and strategic initiatives, preparing data analysis for business actions.
• Participate actively in meetings, providing input for leaders’ and topic experts’ decisions.
• Assist new colleagues with enablement sessions and contribute to improve the training materials.
  

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Undergraduate student in Business, Information Technology or related areas, to be concluded in approximately 24 months (2027/2).
• Fluent in English (written and spoken). Spanish is an advantage.
• Passionate for customer success. Experience with customer engagement is a differential.
• Communicative, relational and managerial skills required. Procedural, analytical and automation skills desirable.
• Ability to manage multiple and diverse tasks, presential and virtual, global and regional, individual and collaborative, recurrent and punctual, end-to-end and as part of process.
  

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.