דרושים Specialist Customer Success Manager S-csm ב-Sap ב-South Korea, Seoul

What you`ll do

The Role:

• Unique opportunity to contribute to the development of a Foundation Model on structured business data
• Design, develop and manage tools and data pipelines that enable the processing of tabular data at scale
• Extract, clean, and analyze data from various sources, while ensuring its high quality. This includes relevant data extraction from SAP S/4HANA. The data is subsequently processed, enriched, and utilized as training and benchmark data for the Tabular Foundation Model.
• In close partnership with LoB domain experts from the S/4HANA development organization, understand and interpret SAP S/4HANA data, metadata, and other development artifacts.
• Extract relevant information from SAP S/4HANA for further processing and enrichment of training data for the Tabular Foundation Model.
• Work closely with data scientists to share SAP S/4HANA data insights and specifics, enabling the model to be accurately tailored to S/4HANA data

What you bring

• PhD or Master’s degree in Computer Science, Artificial Intelligence, or other relevant disciplines.
• 2+ years of related professional experience
• Generic understanding of SAP S/4HANA backend and data model (e.g., VDM, CDS Views, RAP, OData) as well as the Data Dictionary is required.
• Proficiency in SQL and software engineering in Python
• Hands-on knowledge in cloud stack (AWS, GCP, or Azure) and handling large-scale data (>1M files; >10TB volume) is a plus
• Experience with data modelling, ABAP, Machine Learning and/or Knowledge Graph technologies (e.g., RDF, SPARQL) is a plus.
• Strong communication, coordination and collaboration skills, with the ability to work effectively in cross-cultural teams.

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Job Segment:Database, ERP, SQL, ABAP, Cloud, Technology

Key Responsibilities

• Act as the go-to advisor for HANA Cloud migrations and transformation engagements.
• Guide customers on transitioning from legacy/on-premise systems HANA, Sybase databases to cloud-native data platforms.
• Support account teams in structuring and progressing strategic HANA Cloud and IBM ASE cloud opportunities.
• Deliver both standard and customized solution demonstrations
• Support the account teams in identifying and qualifying new opportunities
• Evaluate account qualification criteria and fine-tune account strategy
• Collaborate on creating overall themes and competitive differentiation
• Support execution of regional HANA Cloud campaigns and demand generation activities.
• Conduct dry runs for strategic deals and customer engagements
• Transition engagements to implementation partners effectively
• Engage in storytelling that connects HANA Cloud to tangible business outcomes and industry narratives.
• Analyze industry and technology trends around data platforms, AI-readiness, and cloud transformations.
• Leverage digital assets throughout customer engagements
• Partner with Customer Success, Product Management, Value Engineering, and Ecosystem teams to ensure customer success.
• Help define reference architectures and collaborate on large-scale transformation programs.
• Share insights and success stories across regions to scale impact and consistency.

What You Bring

• Bachelor's or Master's degree in Computer Science, Data Science, Engineering, or a related field
• 7+ years of experience in enterprise data platforms, architecture, or solution advisory roles.
• Deep knowledge of SAP HANA Cloud, SAP BTP, and cloud data management principles.
• Experience driving or supporting large data migrations and transformation programs.
• Strong understanding of hyperscaler ecosystems (AWS, Azure, GCP) and hybrid-cloud patterns.
• Ability to translate complex technical concepts into compelling business value.
• Excellent storytelling, facilitation, and stakeholder management skills.

Strongly Preferred

• Familiarity with SAP Datasphere, SAP BW/4HANA, SAP Analytics Cloud, and SAP Business AI.
• Experience with AI/ML adoption narratives and data-driven transformation strategies.
• Prior exposure to pre-sales or sales execution support roles.
• Understanding of SAP’s GTM motions and internal tools/processes.

Why This Role Matters

Successful candidates might be required to undergo a background verification with an external vendor.

Candidate(s) will berequired to work 3 days a week in office/client siteas per our Pledge to Flex return to office policy

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Manhattan
New York City

Bring it

You’re a creative thinker with a strong foundation in interaction design and a deep empathy for users. You bring:

• A degree in Interaction Design , Digital Media , or Human-Computer Interaction

• 4–6 years of experience designing web and mobile business applications

• Skills in user flows , storyboarding , and low-to-high fidelity prototyping (e.g. Figma )

• Experience gathering user requirements through site visits , focus groups , and usability testing

• Technical understanding of HTML5 , CSS3 , and JavaScript to collaborate with developers

• Strong communication skills and a collaborative mindset

• Experience in finance-related applications is a plus

Build it

You’ll lead design efforts that elevate the user experience of SAP’s finance solutions. Your work will:

• Translate user needs into intuitive, elegant design solutions

• Collaborate with product managers, developers, and researchers

• Validate designs through reviews and usability testing

• Provide design consulting and support to development teams

• Drive discovery projects and contribute to design strategy

SAP is where creativity meets purpose. You’ll thrive in a team that:

• Values inclusion, flexibility, and well-being

• Invests in your growth and development

• Recognizes your contributions and encourages innovation

• Supports hybrid working and global collaboration

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

• Acting as a Sub-Team Lead, where it is needed, managing components of a project, or small self-contained projects
• Manage relationship with stakeholders, internal and external, keeping stakeholders informed of progress and issues, manage expectations and stakeholder’s satisfaction on all project requirements to enable positive customer reference and success story.
• Conduct project planning activities and manage the execution of projects according to plan through the project life cycle from Initiating to Close.
• Ensure proper use of methodology, tools, procedures and governance to best meet project objectives
• Proactively identify changes in work scope and ensure appropriate planning measures are taken with stakeholders to reassess and amend the scope of work, budget and timeline.
• Manage the financial aspects of the project: budgeting and estimate to actual variance.
• Analyze risk, establish contingency plans and identify trigger events for risk mitigating action.
• Escalate issues early about the project to account management or delivery management.
• Mentor project teams to ensure implementation of enterprise project management methodology, standards and processes.

• A good understanding of the project management lifecycle, SAP delivery tools and methodologies
• An understanding of the wider project scope and objectives, as well as the role and function of each team member
• Strong organizational skills with an orientation to detail and the ability to communicate proactively when help or guidance is needed
• A roficient understanding of SAP solutions and of the consulting business processes and functions.
• Proficiency with project management methodologies and tools
• Good understanding and experience in both traditional and Agile project management methodologies
• A clear vision of what determines a successful project for the customer and for the enterprise.
• Adaptability and flexibility to manage deadline pressure, ambiguity, and change.
• An ability to negotiate consensus amongst diverse groups even outside the reporting structure.
• Conceptual analytical thinking and decision-making skills.
• Strong interpersonal and communication skills; the ability to work well with people from different disciplines; effective communication with senior management, clients, peers, and team members.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• 1-3 years of experience as a team-lead or consultant
• First experience in customer project implementations
• Experience in team building and leading small teams desi

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• VATの一員として、営業サイクルに参加します。
• エグゼクティブミーティング、発見会話、ソリューションデモンストレーション、エグゼクティブプレゼンテーション、フォローアップディスカッションを通じて、見込み顧客と対話し、ファイナンス・アンド・スペンドマネジメントソリューションの価値を提案します。
• 営業およびインダストリ・アドバイザリーチームと協力してビジネス開発戦略、アカウント戦略を計画および実行します。
• 適切な業界コンテキスト内で財務および支出プロセスに関する課題の認識と検知を行い、これらのディスカッション、解決策提案を通して見込み顧客に対する信頼性を維持します。関連する顧客の事例を用いて情報を提供します。
• 財務および支出ソリューションを対象とした優れた営業プレゼンテーションを作成し、見込み顧客に対して提供します。
• 顧客の財務および支出業務の要件に対し、ソリューションスペシャリストと協力してSAPプロダクトのマップと提案を行います。
• 他の競合製品よりもSAPソリューションを選ぶように顧客の選択に影響を与えます。

• 6〜12年の経験。
• 優れたプレゼンテーションおよびコミュニケーションスキル。
• SAPソリューションをはじめとするエンタープライズアプリケーションに関する知識、またはこのれらのプロダクト知識をトレーニングによって習得する意欲。
• 学位：大学卒業レベル
• 英語：ビジネスレベル（TOEIC:700

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What you'll do

Supply Chain Managementwith deep expertise aroundEWM & MM, you will be involved in

• Application of the functional expertise for the digital transformation of our customers according to S/4HANA / Intelligent Enterprise
• Outline the definition of Enterprise Architecture & Solution Architecture for large / medium customer transformation journeys
• Design Customer Processes, Configuration of the system and Identification of gaps; designing custom processes
• Delivery of premium engagement remotely / onsite validation and support services
• Helping customers with complex root cause analysis and problem resolution
• High willingness to learn in the areas of new innovations around Business AI and should keep abreast of relevant new SAP features / releases
• Advocating the approach of Clean Core to our customers
• Engage with customers and engagement teams to scope solutions and build customer proposals
• Managing and leading Solution integration across various process areas
• Willingness to travel on short notice for varying durations

What you bring

• Experience in the role ofSAP SCMTrack lead in 5-6 End to End Implementation projects
• 4-5 years of functional experience in any of the core topics inWarehouse Managementdomain and more than 16 years of Consulting experience in implementing Solutions inEWM/MMon ECC & S/4HANA
• Experience of at least 8-10 E2E Implementation projects of which at least 2-3 projects should be on S/4 HANAEWM
• Deep expertise aroundSAP ERP EWM, WM and expert knowledge in Integration ofEWM & MMwith all relevant modulessuch as PP, SD, PM, QM, TM, etc.
• Knowledge additionally on S/4 HANA Public Cloud,Signavio, BN4L,aATP, IBP, PPDS,etc., is desirable but not mandatory
• Exposure to South Korea localization from aSupply Chain Planning & Managementstandpoint
• Exposure toECC toS4HANA Conversion will be an added advantage

• Strong leadership skills with the ability to lead customer engagements at an executive level
• Excellent interpersonal skills in areas such as teamwork, facilitation and negotiation
• Strong written, verbal communication and presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and establishes understanding for technical and non-technical audiences
• Ability to estimate the financial impact of various solution architecture alternatives
• Readiness to travel in the range of "0-100%”

Supply Chainpractice forregion is part of the Cloud ERP organization, is a key division of AdS/4HANA Core ERP(FCM/SCM) and Analytics(BW/SAC/Datasphere). Alsotransformation engagements to success inas well as other regions. We constantly innovate and deliver solutions using the cutting

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Mostly within Korea, but ready to travel for assignments within APJ or other Global Regions (short term and long term)

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Job Segment:Supply Chain, ERP, Cloud, Solution Architect, Consulting, Operations, Technology

What you'll do:

• Performance Management Experience Design: Develop and refine performance management processes that are employee-centric, fostering a positive and engaging experience.
• Engagement & Communication: Design and execute strategies that enhance awareness, adoption, engagement with and effectiveness of our performance management philosophy and practices.
• Goal Setting : Design and execute an employee centric approach to goal setting which drives clarity, ownership and empowerment across the company.
• Continuous Feedback & Coaching Culture: Promote a culture of open communication by embedding real-time feedback mechanisms and coaching best practices.
• Stakeholder Collaboration: Partner with HR, business leaders, and employees to gather insights, identify pain points, and implement improvements to performance management processes.
• Data-Driven Insights: Analyze employee feedback, engagement trends, and performance data to identify opportunities for enhancing the impact and the employee experience.
• Technology & Innovation: Leverage digital tools (especially AI) and platforms to enhance engagement, streamline performance reviews, and create a seamless employee experience.
• Training & Enablement: Develop and facilitate training sessions to help managers and employees navigate performance discussions effectively.
• Change Management: Support the evolution of performance management by driving adoption of new practices and ensuring alignment with organizational goals.

What you'll bring:

• 5+ years of experience in Employee Experience, Engagement, HR, or Talent Development, with a focus on Performance Management.
• Strong understanding of the latest thinking on performance management frameworks, employee engagement strategies, and organizational psychology.
• Experience designing and executing employee-centric programs that enhance workplace culture and motivation.
• Excellent communication, storytelling, and facilitation skills to drive engagement across diverse employee groups.
• Proficiency in employee feedback tools, HR analytics, and digital performance management platforms.
• Ability to influence and collaborate with HR, business leaders, and employees to drive meaningful change.
• Passion for creating a high-performance, inclusive, and feedback-driven work environment.
• Fluent in German is preferred.