דרושים Project Consultant ב-Sap ב-South Korea, Seoul

What you’ll do:

• Create media such as PowerPoint presentations and videos
• Develop content for LinkedIn, SharePoint
• Moderate MS Teams
• Plan and organize events
• Prepare and follow up on meetings
• Record meeting minutes

Who you are:

You are a student (f/m/d) at a university or a university of applied sciences. We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Bachelor or master studies in Business Administration, Media Design, Information Technology or related
• Good communication skills
• Well structured
• Motivating and inspiring
• Fluent in verbal and written German and English
• Working from Hamburg office is required

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

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ROLE DESCRIPTION

Within the Enterprise Cloud Services (ECS), you will be the main point of contact for SAP's private cloud customers - this includes our offerings RISE with SAP S/4 HANA Cloud, Private edition, SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). On a regular basis, you will align with your customers, plan and steer the engagement together with your customer. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving environment.

• Owns, develops, and grows the client relationship.

• Be the voice of the Client within SAP and recognize as the escalation point for all issues with regards to the engagement operations.

• Fully responsible for the delivery of outcome based ECS portfolio together with the ECS Project Lead and Technical Service Management (incl. cross LoB integration)

• Ensures seamless alignment across multiple stakeholders, CSS, SI and Suppliers etc.

• Drives Customer Success – takes accountability for ECS service delivering expected outcomes to the business.

• Initiates Commercial Success – avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit.

• Drives Digital Transformation Success – aligns services to customer transformation strategy and goals.

DELIVERABLES

• Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.

• Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.

• Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).

• Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests, and other customer requirements).

• Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.

• Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.

• Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).

• Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.

• Share knowledge across Client Delivery Management (CDM) community.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Required skills

• Strong customer orientation with a focus on relationship, expectation, and de-escalation management.

• Track record in managing client engagements, e.g. in Consulting or Pre-Sales.

• Knowledge of SAP Basis, system migration and/or any functional SAP application.

• Good understanding of technical infrastructure and virtualized system landscapes.

• Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes.

• Results-driven, Self-organized, Decision making

• Excellent written, verbal and presentation skills to effectively communicate.

• Ability to work under pressure and add value to customer.

• Language - Business level English is required.

Preferred skills

• Graduates from a technical background in IT with good communication and language Skills (EN, Korean)

• Certification on SAP Basis/Application, Project Management or Hyper scalers (Azure/AWS/GCP)

WORK EXPERIENCE

5 plus years of IT industry experience in SAP technology

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• Acting as a Sub-Team Lead, where it is needed, managing components of a project, or small self-contained projects
• Manage relationship with stakeholders, internal and external, keeping stakeholders informed of progress and issues, manage expectations and stakeholder’s satisfaction on all project requirements to enable positive customer reference and success story.
• Conduct project planning activities and manage the execution of projects according to plan through the project life cycle from Initiating to Close.
• Ensure proper use of methodology, tools, procedures and governance to best meet project objectives
• Proactively identify changes in work scope and ensure appropriate planning measures are taken with stakeholders to reassess and amend the scope of work, budget and timeline.
• Manage the financial aspects of the project: budgeting and estimate to actual variance.
• Analyze risk, establish contingency plans and identify trigger events for risk mitigating action.
• Escalate issues early about the project to account management or delivery management.
• Mentor project teams to ensure implementation of enterprise project management methodology, standards and processes.

• A good understanding of the project management lifecycle, SAP delivery tools and methodologies
• An understanding of the wider project scope and objectives, as well as the role and function of each team member
• Strong organizational skills with an orientation to detail and the ability to communicate proactively when help or guidance is needed
• A roficient understanding of SAP solutions and of the consulting business processes and functions.
• Proficiency with project management methodologies and tools
• Good understanding and experience in both traditional and Agile project management methodologies
• A clear vision of what determines a successful project for the customer and for the enterprise.
• Adaptability and flexibility to manage deadline pressure, ambiguity, and change.
• An ability to negotiate consensus amongst diverse groups even outside the reporting structure.
• Conceptual analytical thinking and decision-making skills.
• Strong interpersonal and communication skills; the ability to work well with people from different disciplines; effective communication with senior management, clients, peers, and team members.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• 1-3 years of experience as a team-lead or consultant
• First experience in customer project implementations
• Experience in team building and leading small teams desi

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WHAT YOU'LL DO :

- 5+ years’ experience in the areas of Large SAP NetWeaver/Basis and HANA administration/tuning kills.

- Musts -

- HANA performance and troubleshooting

- HANA SQL scripting and data modeling

- SQL and related tuning concepts

- Exposure to BASIS and HANA upgrade/migration activities

- Exposure SLT/SDA/SDI set up and troubleshooting

- HANA modelling (CDS development), performance and troubleshooting

- Good to know -

- HANA security set up

- XSA set up and troubleshooting

- Understanding of data management and exposure to NSE/IQ

- exposure to hyperscalars (any certification will be preferred)

- Exposure to end to end migration projects

- anydb to HANA or ECC to S/4;

- technical architecture definition and set up

WHAT YOU BRING :

- You have a very good Bachelor’s degree in Engineering / Technology

- You have strong analytical and logical skills

- You are continuously looking for process optimization and innovation

- Ability to work independently and take ownership of assigned tasks

- Very good English skills are a must

- You’ve programming skills in ABAP, ABAP on HANA, FIORI

You can grow fast in getting a top expert on new technologies like HANA, BIG data platform etc and their root cause analysis and optimization secrets. You have to be a good team player as we act as a team also across the globally distributed Mission Control Centre’s, but also you need the ability to drill down into technical issues and solve difficult problems.

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What you'll do

Supply Chain Managementwith deep expertise aroundEWM & MM, you will be involved in

• Application of the functional expertise for the digital transformation of our customers according to S/4HANA / Intelligent Enterprise
• Outline the definition of Enterprise Architecture & Solution Architecture for large / medium customer transformation journeys
• Design Customer Processes, Configuration of the system and Identification of gaps; designing custom processes
• Delivery of premium engagement remotely / onsite validation and support services
• Helping customers with complex root cause analysis and problem resolution
• High willingness to learn in the areas of new innovations around Business AI and should keep abreast of relevant new SAP features / releases
• Advocating the approach of Clean Core to our customers
• Engage with customers and engagement teams to scope solutions and build customer proposals
• Managing and leading Solution integration across various process areas
• Willingness to travel on short notice for varying durations

What you bring

• Experience in the role ofSAP SCMTrack lead in 5-6 End to End Implementation projects
• 4-5 years of functional experience in any of the core topics inWarehouse Managementdomain and more than 16 years of Consulting experience in implementing Solutions inEWM/MMon ECC & S/4HANA
• Experience of at least 8-10 E2E Implementation projects of which at least 2-3 projects should be on S/4 HANAEWM
• Deep expertise aroundSAP ERP EWM, WM and expert knowledge in Integration ofEWM & MMwith all relevant modulessuch as PP, SD, PM, QM, TM, etc.
• Knowledge additionally on S/4 HANA Public Cloud,Signavio, BN4L,aATP, IBP, PPDS,etc., is desirable but not mandatory
• Exposure to South Korea localization from aSupply Chain Planning & Managementstandpoint
• Exposure toECC toS4HANA Conversion will be an added advantage

• Strong leadership skills with the ability to lead customer engagements at an executive level
• Excellent interpersonal skills in areas such as teamwork, facilitation and negotiation
• Strong written, verbal communication and presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and establishes understanding for technical and non-technical audiences
• Ability to estimate the financial impact of various solution architecture alternatives
• Readiness to travel in the range of "0-100%”

Supply Chainpractice forregion is part of the Cloud ERP organization, is a key division of AdS/4HANA Core ERP(FCM/SCM) and Analytics(BW/SAC/Datasphere). Alsotransformation engagements to success inas well as other regions. We constantly innovate and deliver solutions using the cutting

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Mostly within Korea, but ready to travel for assignments within APJ or other Global Regions (short term and long term)

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Job Segment:Supply Chain, ERP, Cloud, Solution Architect, Consulting, Operations, Technology

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Do you love to work with people in a very dynamic environment? Do you like to be challenged by newest applications? Do you want to see global players and their unique business? Then this offer fits perfectly to you. We focus with 100% commitment on engaging with and delivering for our customers to make them successful. For us, the customer comes first.

Center of Expertise EMEA support our Premium Engagement customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.

EXPECTATIONS AND TASKS

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• Transformation Planning following proven methodologies.
• Act as advisor to the customer with a broad application, LineofBusiness (LoB)or industry understanding.
• Reviewthe as-is situation and goals of a customer holistically (e.g. industry, LoB),andtranslate them into an appropriate business-driven IT-roadmap and architecture design based on SAP’s offerings and SAP’s cloud strategy, with a clear focus on customer success.
• Challenge existing solutions / approaches / concepts, to generate a state-of-the-art and future-ready outcome.
• Identify clear value drivers and develop compelling outcome-based value propositions to guide customer’s decision-making.
• Operationalize the customers’ business strategies, identifyrelevant components, approaches, input, etc. to derive the best possible solution and help our customersto leveragethe differentiating benefits of our cloud solutions.
• Clarifyexpectations from various stakeholders, especially in very difficult cases; create a solution which integrates diverse points of view and serves as a starting point for future SAP business. Collaborate with customers, partners and SAP teams for the best possible implementation.
• Take a step back if required and re-define the concepts so that a constant improvement is guaranteed (agility in solution design).
• Drive knowledge management and innovation activities based on this experience with customers. Document successful approaches, tools etc. and makes them available at SAP internally.
• Support our customers on their transformation to SAP S/4HANA / Intelligent Enterprise.
• Fully understand and leverage the capabilities of SAPs technology platform(s).
• Take the lead of delivery of complex remote and onsite services together with our experts for global customers with focus on system optimization, conceptual planning and road mapping as well as empowering the customers with newest best practice knowledge.
• Collaborate and co-innovate with the respective development teams.

Required skills

• Very strong knowledge with a proven projects record in any of the following areas where you acted as a team lead or solution architect:
  • Finance
  • Or Logistics (e.g. MM, EWM, TM)
  • Or Digital Supply Chain (e.g. PP, QM, PM)
  • Or Supply Chain Planning (e.g. APO, IBP, PPDS)
  • Or other SAP solution areas

• Good knowledge of SAP cloud solutions and products roadmap (S/4HANA or Digital Supply Chain as an example)
• Overall SAP Corporate Strategy and SAP Product Strategy Knowledge
• Knowledge of the latest SAP Strategy and its related pillars including the capability to discuss this with the customer
• SAP Products and Methods Knowledge:
  • Advanced knowledge of SAP Product Portfolio (on premise and cloud solutions, S/4HANA)
  • Industry Solutions (in related industry area) - Leverage industry and SAP reference architectures
• Certification / competence in one or more of the following is highly desirable:
  • S/4HANA Functional Modules as mentioned above.
  • Project Management (e.g., SAP Activate, PMI or SAP internal certification)
  • SAP Professional Architect
  • TOGAF
  • Signavio
  • Lean-IX
• Ability to work under pressure, in critical situations and under tight deadlines
• Ability to deliver clear, concise presentations and present complex information in a clear and precise manner
• Willingness and ability to travel to customers
• Excellent verbal and written communication skills in English.

Preferred skills

• Experience in working with cross-cultural teams or individuals
• Experience in working with cross-functional teams

WORK EXPERIENCE

• University degree in computer science, business information technology, mathematics, physics, engineering or equivalent
• At least 8-10 years of SAP projects with responsibility for Solution Architecture or ideally Enterprise Architecture experience

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 415273 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Job Segment:Logistics, Solution Architect, Supply Chain, Cloud, IT Architecture, Operations, Technology

Key tasks comprise the following:

• Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Initiates digital service kick off for customers
• Ensures periodic service reviews to track the service quality across a range of customers
• Contributes to onboarding/transitioning customers to ECS
• Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
• Supports in de-escalations of critical customer situations
• Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Executes technical feasibility studies / solution reviews (if applicable)
• Contributes to customer release and maintenance activities
• Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
• Executes and supports problem management and continuous improvement
• Support customer satisfaction surveys
• Reviews SLA service credit cases
• Supports commercial change requests
• Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
• Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.

What you bring

• Engineering graduate with work experience as SAP technical consultant with customer facing role (consulting, IT support, IT services etc.)
• Must have exposure to SAP Basis ,SAP S/4 HANA , Azure/ AWS ( in context of SAP Green Field and Brown Field Customers)
• Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making
• Individual in this role is expected to deliver ‘Effective customer communication’ using digital mediums to achieve high customer satisfaction.Strong knowledge of IT Service Management, SAP Basis and SAP Application
• Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers
• Good understanding of ECSs operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus
• Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus
• Cloud architecture and IT technical infrastructure know-how
• Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
• Understanding of escalation handling and procedures
• Experience in working with cross-cultural and cross-functional teams or individuals
• Proficiency in English and Japanese(Written and verbal)
• Full-time Graduation or Master's university with good academic background.

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