דרושים Cloud Operations Lead_ Itil Expert ב-Sap ב-India, Bengaluru

Role Requirements
We are looking for an enthusiastic, creative, and well-structured intern who is eager to learn and contribute to our Organization

• Undergoing Bachelor's Degree
• Strong communication skills with the ability to create clear, engaging content (English fluency required, both written and spoken)
• Problem-solving skills with a proactive, can-do mindset; solution-oriented and creative

What You'll do:

• Web design or graphic design skills (highly preferred and strongly valued)
• Ability to multitask and shift priorities while maintaining accuracy and attention to detail
• Understanding of SAP organizational setup (preferred, but not mandatory)

What We Offer

• Opportunities to contribute to projects in areas such asSharePoint / Webpage renewal, newsletter/blog posting, and employee engagement event support
• Exposure to senior leadership and cross-functional operations
• A collaborative environment that encourages creativity, ownership, and growth

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

YOUR FUTURE RESPONSIBILITIES

Your responsibilities will include:

• Build and execute a demand plan for SAP Business Data Cloud in your geography that encompasses and orchestrates all demand activities required to grow sales and consumption momentum across the organization.
• Contribute to account strategy development and support new sales engagements for SAP Business Data Cloud by demonstrating solution-specific expertise, thought leadership, and competitive differentiation.
• Discover and align customer needs and vision early in the sales cycle and provide solution recommendations. Engage customers through impactful storytelling, value selling, and consistent messaging.
• Drive post-sales adoption and consumption of SAP Business Data Cloud by Continuing to sell the vision and impact of the solutions for successful deployments and customer value realization.
• Demonstrate the benefits of transitioning from on-prem legacy solutions to the Cloud to our customers and assist in designing deployment architectures.

YOUR PROFILE

• Bachelor’s degree or equivalent and 5+ years of professional work experience in Enterprise IT and the Enterprise SaaS/PaaS market.

• Experience in designing and executing demand generation and business development initiatives for incremental sales & accelerated consumption.

• Recognized domain expertise for SAP Data & Analytics Portfolio, esp. SAP Analytics Cloud, SAP Datasphere, SAP HANA Cloud, SAP BW/4 HANA.

• Solid understanding of Cloud in a B2B environment, including IaaS, PaaS and SaaS models.

• Experience with other SAP Line of Business solution, ERP, S/4HANA and SAP Basis technologies is a plus.

• Experience in managing customer engagements across different roles.

• Outstanding communication and presentation skills.

• Willingness to travel and a commitment to continuous learning.

• An independent and goal-oriented working style.

• Exceptional communication and presentation skills in English, both encompassing written and spoken skills , are a must.

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

PURPOSE AND OBJECTIVES

SAP Globalization is working on developing AI agents and tools to streamline the localization of SAP software for different countries. The focus is on leveraging AI in activities such as coding, research, automation, and software design, with the goal of accelerating the delivery of solutions tailored to meet local requirements.

YOUR FUTURE ROLE

We are looking for a passionate
Senior Developerfor our new AI team in Sofia to work on exciting global AI development projects. In this role you will:

• Play a crucial role in pioneering the integration of modern AI capabilities, actively shaping the infusion of Generative AI features right from the beginning. This is a rare opportunity to make a significant impact and be part of a groundbreaking journey.
• Streamline and automate the process of monitoring, analyzing, and applying legal changes to enable customer compliance with local regulations in multiple countries and industries. Gain valuable insights into critical Business Processes.
• Work closely with multiple frontrunner teams in AI environment globally.
• Explore and assess new technologies in the field of generative AI, Large Language Models (LLMs), AI-augmented development, tools, and infrastructure to evolve existing highly used functionalities and services in the cloud.
• Design and build stable and scalable AI based solutions, PoCs and first versions of new products & features. Make critical design decisions selecting underlying technologies.
• Lead and own the entire development process, designing and implementing robust back-end functionalities and ensuring seamless integration with other SAP products.
• Investigate, analyze complex problems; and resolve critical issues.

YOUR PROFILE

If you are self-driven and flexible, you are a perfect fit for our team. Further role requirements are:

• Degree in Engineering / Computer science or equivalent subject.
• Solid experience using Python or similar languages as a backend systems developer.
• Extensive experience with developing software that runs in the Cloud, knowledge of SAP BTP is an advantage.
• Proficient in Kubernetes and Docker.
• Strong knowledge in prompt engineering techniques such as retrieval augmented generation or few-shot prompting.
• Expertise in agent frameworks such as ReAct.
• Experience with MCP or similar technologies (a plus).
• Strong understanding of algorithms, data structures, and database usage.
• Extensive experience with common tools for agile project planning and tracking, source code control, and continuous integration (e.g., JIRA, Git, Jenkins).
• Ability to work independently and lead projects.
• Ability to communicate with multiple stakeholders.
• Good English language skills (written and verbal).

WORK EXPERIENCE

• At least 5+ years of relevant experience.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

The Service Disruption Management teamresponsibilities include:

• Working in incident and crisis management team, ensuring timely and effective response to major incidents and crises. Coordinate with various teams to resolve incidents and restore normal service operations as quickly as possible.

• Act as the primary point of contact for incident escalation during shift. Ensure that all escalations are handled promptly and appropriately and performing on-duty responsibilities outside of working hours when necessary.

• Oversee thorough root cause analysis for all critical incidents. Develop and implement preventive measures to avoid recurrence.

• Maintain clear and effective communication with stakeholders throughout the incident lifecycle. Provide regular updates on incident status, impact, and resolution efforts.

• Identify and drive initiatives to improve incident management processes. Standardize and simplify incident response procedures to enhance efficiency and effectiveness.

• Define, track, and achieve key performance indicators (KPIs) and service level agreements (SLAs) related to incident/outages and crisis management.

• Lead, mentor, and develop the incident management team. Foster a collaborative and high-performance culture within the team.

• Ensure that the incident management team is well-trained and equipped with the necessary skills and knowledge to handle incidents effectively.

• Work closely with partners and internal teams, to ensure a coordinated and integrated approach

• Maintain comprehensive documentation of incident management processes, incident reports, and lessons learned. Share knowledge and best practices with the broader organization.

• 5-7 years of Technical Operations in ABAP/JAVA/HANA/DB2/Performance analysis role

• Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
• Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
• Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
• Experience in Problem Management, Root cause analysis methodologies
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification.
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Capacity to continuously acquire new knowledge in an independent and proactive way.
• Good analytical and solution-oriented thinking
• Very good communication and networking skills
• Experience of safeguarding customer relationship.
• Strong customer service focus
• Very good English language skill.

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

About Delos Cloud:

Delos Cloud, a start-up founded by SAP, strives to deliver a sovereign cloud platform for the digital transformation of the German public sector. The platform is an essential component for the implementation of the German Administrative Cloud Strategy (DVS) in compliance with all relevant data protection, IT security, and secrecy requirements of the BSI. Delos Cloud is a trusted partner of the federal, state, and local IT service providers and complements their service portfolio. Therefore, you will find exciting and varied tasks in an innovative and meaningful environment. For more information, please visit: www.deloscloud.de

As a Cyber Defense Expert (f/m/d), you will be part of the Delos Cloud SOC with possible office locations in Walldorf, Eschborn (Frankfurt), Leipzig or Rheda-Wiedenbrück.

Security is a fundamental pillar of our company brand and not just another cost center. With your experience, you will protect Germany’s only sovereign Azure Cloud and make a valuable contribution to the digitalization of our country.

You will focus on the following activities:

• Continuous security monitoring within the Delos Cloud platform
• Triage and assessments of security alerts
• Initiation and execution of incident response measures

Depending on your personal experiences and preferences, you will also support in the following:

• Digital Forensics and Malware Analysis
• Proactive searches for security threats within the Delos Cloud platform
• Further development and continuous improvement of our detection logic
• Proven track record within the SOC area, ideally at detecting and responding to cyber security incidents

• 6+ years of related professional experience
• Advanced experience in Security Monitoring & Triage
• Foundational knowledge in, extensive knowledge in at least, as well as experience and interest to be primarily responsible for advancing at leastof the following areas:
- Incident Response
- Digital Forensics
- Threat Hunting
- Detection Engineering
- Malware Analysis
• Willingness to work in a 24/7 environment with on-call duties

• Fluency in German and English language - verbal and written

Bring Your DevOps Expertise to a Product That MattersWe’re looking for a Senior DevOps Engineer to help us scale this service, ensuring top-tier reliability, performance, and automation across our global infrastructure.

• Design, build, and maintain scalable CI/CD pipelines using GitHub Actions, ArgoCD, and other modern tools
• Operate and evolve our Kubernetes-based infrastructure on SAP BTP (Kyma, Gardener)
• Implement and automate observability using Prometheus, Dynatrace, Loki, and Grafana
• Collaborate with cross-functional teams to ensure high availability and operational readiness
• Automate incident response, monitoring, and routine operations using infrastructure-as-code and scripting
• Participate in architecture discussions and be a DevOps advocate within the te

• 5+ years of experience in DevOps, SRE, or platform engineering
• Solid hands-on experience with Kubernetes, Helm, Docker, and cloud-native patterns
• Strong understanding of CI/CD, automation, and scripting (e.g., Bash, Python)
• Familiarity with infrastructure-as-code (Terraform, Ansible)
• Deep knowledge of observability tools – especially Dynatrace, Prometheus, Grafana, Loki
• Excellent communication in English and a proactive, collaborative mindset
• Experience with SAP BTP, Kyma, or Gardener
• Background in operating multi-tenant SaaS or enterprise cloud services
• Security and compliance awareness (ISO, SOC2

• Hybrid work flexibility (modern Sofia office + home office days)
• Opportunity to shape a global SAP cloud service
• Passionate, supportive team with a shared mission
• Competitive compensation and world-class benefits
• Learning, certifications, and career growth within SA

Apply Today

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