דרושים Technology Services Specialist ב-Sap ב-גרמניה

Three reasons to intern at SAP

1. Culture of collaboration : meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips

Key tasks comprise the following:

• The student support the Global Co Leader of PC3 with the creation of PC3 assets that support the team globally
• The student proposes new approaches to current customer facing or internal assets to ensure we maintain a modern and fresh culture that PC3 has
• The student evaluates the benefits and disadvantages of new tools or of different approaches

Expected qualification:

• Currently enrolled student (f/m/d) of Graphic Design, Marketing, or related. Should have an interest in the Technology Industry
• Interest in project management activities, communications
• Proficient in graphic design and video creation and edition
• Creative and proactive
• Comfortable with English for daily communication (B level)
• Comfortable working with a diverse global team

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What you'll do :

As Operations specialist you are responsible for:

• Ensuring Day to Day quality service delivery
• Defining and tracking various service KPI and SLA’s
• Deescalating the running escalations
• Working towards automating various day to day operational tasks
• Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
• Handling the OnCall duty
• Process improvement on the daily operational activities
• Driving the projects and programs
• Able to coordinate and orchestrate the work between the teams
• Strong collaboration with other units within and outside ECS units

What you bring :

• 9+ year work experience in Basis administration
• 2+ year experience in HANA database technical support

• 5+ years’ experience in service delivery in global teams
• Experience in handling the Managed Service Delivery model.
• Managing the operations and 24/7 delivery unit
• Understanding and working experience in SLA/KPI tracking
• Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis
• Understanding of hyperscalers concepts
• Working experience in a global team with 24/7 support
• De-escalation experience on IT incidents and requests
• Management of multiple activities requiring cross team coordination

Nice to have

• ITIL Certification
• Project management experience
• Executive reporting experience
• Able to communicate successfully at different levels of the organization

ABOUT THE TEAM

• Current team size of 50 people
• Global team spread across India, Germany and Mexico
• Diverse and different level of expertise in the team
• Combination of Technical and Operational delivery expert

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

CORE RESPONSIBILITIES INCLUDE:

• Contribute to the implementation of global benefits programs and harmonization efforts such as pension governance, time-off, transportation benefits, Perks, and recognition frameworks
• Support vendor assessments, selection, and ongoing management for EMEA region
• Monitor performance metrics to ensure optimal delivery standards and cost efficiency
• Partner with legal, finance, and other teams to ensure compliance with local laws and SAP’s global policies
• Act as a trusted advisor to Total Rewards Relations Managers offering guidance on benefits-related decisions by providing data-driven insights on benefits costs, compliance considerations, and evolving employee benefits designs

YOUR PROFILE

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• 5+ years of experience in Benefits across multiple European countries, with solid hands-on involvement in supporting the design and management of benefits programs
• Experience in managing external vendors and brokers, negotiating contracts, and ensuring high-quality service delivery
• Project management skills and the ability to manage multiple initiatives and priorities in
  cross-functional teams
• Solid knowledge of benefits practices, policies, and legal requirements
• Strong communication and persuasive stakeholder engagement skills in a matrixed, international setting
• Fluent in English, both written and spoken

Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

• Strong customer engagement skills to develop into a Trusted Advisor within an large, enterprise client

• Service delivery understanding and value-management mindset, with focus on project-managing PE services delivery as TQM: resourcing, staffing, scope mgmt, risk and issues mgmt, escalation management.

• Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration

• Working as a core member of a virtual account team and orchestrating cross-account internal governance.

• Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics

• Engagement governance, executive reporting & presentations

• Gain or have previous experience in design, implementation, and change management projects

• Facilitation, negotiation, and de-escalation skills

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

• Bachelor’s degree, or equivalent tertiary study

• 0-3 years' work experience with customer facing roles

• Team player with ability to work independently and take ownership of assigned tasks • Good listener with excellent communication skills, empathetic, collaborative

• Resourceful self-starters with strong interpersonal skills who are eager learners

• Interested in technology, innovation, and how digital platforms can solve business challenges

• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressur

• Fluent both in English and Japanese

EXPECTATIONS AND TASKS

• Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications

• Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements

• Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training

• Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes

• Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations

• Build and maintain relationships with internal and external stakeholders

• Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)

• Adapt to knowledge on new technologies in a consistently dynamic and changing environment

• Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer

• Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Our EMEA Core Team provides support to the sales teams in the wider Deal Execution process for services deals throughout Europe with the following three main areas/tasks:

1. Deal Support Manager

• Triaging requests to validate and prioritize support requirements
• Provide effective and efficient Deal Support, liaising with requestors to gather the minimum information required to process a deal
• Setting up a deal and quote in the SAP Harmony deal system
• Initiating approval requests for quotes in the Harmony System
• Liaise with stakeholders like Service Delivery, Commercial, Revenue Recognition, Legal, and Business Approvers to facilitate approvals where needed
• Submitting the order form to the customer or opportunity owner for signature using DocuSign after approvals

1. Contract Specialist

• Become an expert in the standard Services contracting process for all Premium Engagement and Professional Services offers and be able to advise internal customers as required.
• Completing contracts using state-of-the-art automation for most cases
• Create – with the support of other specialists - larger customer specific potentially non – standard contracts
• Understand Services contracts and be able to advise Sales on any potential issues in the review and approval process, ensuring usage of correct templates, adherence of Business and Compliance rules etc.
• Support change activities to enable a best run Deal Execution and Contracting process in EMEA

1. Projects

• Drive projects to continuously proceed with automation and standardisation in order to speed up the process of contract creation and delivering best value to our customers
• Work with local, regional and global peers to create a great customer experience for our internal and external stakeholders
• Work with peers to establish efficient cross-country support measure
  

SKILLS REQUIRED

• Strong self-organisation skills - this includes the ability to manage several deals in parallel -across different processing stages- within a given (often challenging) timeline, and all deals to be managed in unison
• profound knowledge of general corporate business practices, commercial contracting regulations and principles
• Strong mindset and willingness to follow internal processes and procedures to ensure all required approvals have been obtained and recorded as per the relevant regulations
• reliability and assertiveness
• an ability to quickly identify risks and issues, providing solutions by suggesting suitable alternatives to solve issues at hand, escalating matters within the business where necessary
• good level of stress resistance, ability to work well, prioritize and remain calm and professional especially under pressure, whilst managing multiple contracts in parallel and meeting tight timelines especially at month and quarter ends
• ability to own and manage a problem, by ensuring it is resolved or concluded as quickly as possible.
• ability to clearly explain outstanding deal or contractual issues to the stakeholders and confidence to participate in unscheduled ad hoc meetings
• Fluency in English, both spoken and written, is a must. Other languages like e.g. French, Turkish, Spanish, Italian and German are beneficial but not mandatory.

EXPERIENCE REQUIRED

• Proven track record of successfully working on similar set ups as detailed in the above Job Description
• Experience of working either directly within Sales, Sales Support or Deal Support Operation Functions is preferre
  

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:ERP, Compliance, Sales Operations, Cloud, Sales Support, Technology, Legal, Sales

THE ROLE:

You will be responsible to drive continuous improvement to increase operation, availability and efficiency. Infrastructure landscape re-architecture and new technology adoption is another important part. Global thinking and a strong customer focus are essential within the new Enterprise Cloud Services program.

ROLE REQUIREMENTS:

• Strong conceptual understanding & knowledge on the RDBMS products in the market
• Around 12+ years of work experience as Database Administrator in Global Operations team (primarily on SAP HANA and ASE Database Platforms, however any database technology is welcome)
• Exposure to the automation tools /scripting or processes
• DB installations and upgrade, Planning, setup and implementation.
• Providing technical expertise and support in optimizing and tuning of Systems. Performance Optimization.
• DB Concept on Security, Backup and recovery strategies, performance tuning, System Copies, high availability, and disaster recovery strategy, export-import, replication is must.
• Organize / Structure day2day documentation as needed.
• Willingness to take on-call duty/Weekend tasks during working hours. The on-call / on-shift duty is based on rotation.

Key Duties and Responsibilities:

• Monitoring and managing the database landscape in a large-scale Productive environments.
• Must have good knowledge of Policy, workflow, group, and clients for Configuring the backup.
• Ensuring Data Integrity aspects and determining the most suitable recovery technique.
• Ability to handle effectively and accurately the data recovery scenarios.
• Clear understanding of Point-In-Time (PIT) and full recovery techniques.
• Handle incidents around critical systems and ability to failover & failback as needed.

Cloud knowledge (e.g. experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP) is desirable but not essential. Good to have Professional Certification of Database Platforms with exposure to Project Management tasks including PMP and ITIL certification.

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06/30/2025

Hybrid work model

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Information Technology/Services, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Information Technology/Services, or a related field of study and four (4) years of experience in the job offered or related occupation.

Experience must involve four (4) years in the following:

• Administering SAP S/4HANA and SAP NetWeaver;

• Designing and implementing SAP Applications and Databases, focusing on high availability and disaster recovery concepts;

• Finding and fixing problems with load balancers;

• Analyzing S/4HANA data footprint, including server downsizing and upsizing;

• Integration between SAP SuccessFactors & Azure Active Directory;

• SAP Cloud Platform Identity Authentication; and

• SAP Cloud Platform Identity Provisioning Service.

Position does require up to 20% domestic travel to unanticipated customer sites nationwide to review customer technical landscape, new technical requirements, and any technical challenges.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the .

Internal use only: reference code lhrs4262

We win with inclusion

Philadelphia