דרושים Solution Customer Success Manager Hcm East ב-Sap ב-גרמניה

EXPECTATIONS AND TASKS

Subscription Revenue:

Annual Revenue – Achieve/exceed quota targets.

Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise). Builds a foundation on which to harvest future business opportunities and accurate account information and coaching.

Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. Keep pipeline current and moving up the pipeline curve.

Pipeline partnerships – Leverage support organizations including Marketing, Inside sales, Partners and channels to funnel pipeline into the assigned territory.

Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.

Sales Excellence

Utilize best practice sales models.

WORK EXPERIENCE

10+ years of experience in sales of complex business software / IT solutions

Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Bachelor equivalent

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

What you bring

What do we expect?

• YOUR relentless commitment to be successful which includes to be a team player, enjoying some fun and oversee the big picture.
• YOU being hungry to solve challenging situations in a creative way as every situation is different and has multiple impacts.
• YOU willing to learn new stuff -every day- in a fast-evolving industry (yeah it’s “just” Travel&Expense but we can assure you it’s much more than that!)
• YOU having a demonstrable understanding of the cultural differences
• YOU having knowledge of SAP Concur’s Services (would be great)
• YOU having experience selling Travel, Employee Spend, ERP or financial solutions
• YOU being trained in Challenger Sales and Sandler or equal
• YOU being familiar with cloud sales (would be highly beneficial)
• YOU displaying passion for & responsibility to the customer
• YOU … (to be discussed within the interview)

What you'll do

The Senior Sales Executive role will be key to what we do – You will bring a number of years of successful experience to ensure you understand our customers’ needs and realize the benefits of the investment they make.

Within this role you will:

• be the responsible Sales Executive transitioning our customers into intelligent spend management.
• engage with customers partnering with SAP, Customer Engagement, Solution Consultants, Marketing and our partners. This includes territory planning and account strategy.
• have an excellent opportunity to join a rapidly growing cloud technology company to add previous experience and develop our customers and their purposes.
• have the mission is to achieve sales objectives primarily through selling SAP Concur Travel and Expense Solution through sales of additional service to customers.
• demonstrate and maintain a high level of knowledge about SAP Concur’s products and services, territory, marketplace, competitive offerings and other business issues, customers’ needs and goals.

What You’ll Do

As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
• Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
• Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.
  

Solution areas focus:

Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency. (Accounting, finance, quote-to-cash, procurement, supplier managemer)

What You Bring

• 2 - 3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
• Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English and Spanish to effectively engage with our global and local network

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the

planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

Job Overview:

Responsibilities:

• Subject Matter Expert: Be the key advocate for partner digital marketing initiatives, ensuring consistent communication of goals and progress to senior leadership.
• Content Creation and Strategy: Collaborate with content teams to develop engaging and relevant content for web, blogs, email, social media, and paid ads.
• Project Management: Own and track multiple digital marketing projects at once, focusing on business impact and partner experience.
• Enhance the partner digital experience, ensuring seamless integration into SAP’s digital customer journey for optimized engagement and demand generation
• Drive marketing strategy for the partner portal platform, ensuring clear articulation of partner value and consistent positioning in collaboration with the Partner Ecosystem Success and CPIT teams.
• Create and execute global marketing campaigns and enablement materials that promote adoption, usage, and awareness of key portal features, updates, and partner resources.
• Serve as the strategic marketing liaison between marketing teams, translating partner platform capabilities into useful marketing opportunities with our partners as the audience.

Qualifications and skills:

• College degree (marketing or communications discipline preferred)
• 7+ years of relevant experience
• Deep knowledge of partner marketing, including partner programs and execution
• Background in web and/or customer journey work expected
• Strong cross-functional collaboration skills required, with experience
• Strong organizational and multitasking proficiency with the ability to manage several projects at once.
• Excellent writing, presentation and communication skills
• Background in brand marketing or recruitment a plus

We win with inclusion

Seattle
Bellevue

Work Area: Information TechnologyCareer Status: Professional
Employment Type: Limited Full Time
Career Level: T3
Hiring Manager: Jorge Marzolla
Recruiter Name: Thais Nadim

Key Responsibilities:

• Serve as the primary contact for private cloud customers for delivery topics, technology discussions and other contractual entitlements for technical components as per contract.
• Establish good relationships with all customer-facing roles in SAP to provide One SAP experience.
• Be part of the SAP overall governance model set up for each customer.
• Active internal and external stakeholder management.
• Responsible for leading technical delivery and management of system landscape as a representative of SAP Enterprise Cloud Services.
• Accountability as the single orchestrator for End2End delivery from SAP Enterprise Cloud Services.
• Introduce managed services scope, roles and responsibilities as part of customer onboarding to establish and strengthen the partnership.
• Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
• Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
• Act as a trusted advisor in safeguarding and sharing innovation roadmap with the customer.
• Maintain close collaboration with ECS (Enterprise Cloud Services) Technical Operations to drive operational topics including ticket handling.
• Proactively add value to customer (business) through aligning VAT (virtual account team) initiatives
• Guide customers on key topics like Business Continuity, Security & Compliance.
• Maintain customer satisfaction through proactive issue mitigation and escalation management.
• Support customer critical situations and de-escalations
• Protect ECS revenue by being proactive in managing balance statement reviews, supporting contract renewals and other revenue leakage possibilities.

Education and Qualifications:

• Bachelor’s degree or higher in Information Management, Information Technology, Computer Science, Computer Engineering, or related fields.
• High proficiency in customer communications and presentations.
• Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
• Proficiency in English is mandatory; Portuguese is a plus.

Work Experience:

• Strong hands-on experience of SAP Technical Administration with SAP Basis skills.
• Customer-facing SAP Technical Consulting experience.
• Experience in solution design, enterprise architecture, and SAP implementation it’s a plus
• Knowledge of SAP RISE or ECS experience is advantageous.
• Experience in technical project planning, implementation, and configuration it’s a plus.

Skills and Competencies:

• Strong background in SAP solutions, technology, and products, and cloud technology.
• Required ability to work effectively as part of a virtual, dynamic, and dispersed team. Mandatory.
• Good understanding of cloud architecture and IT technical infrastructure.
• Strong customer focus, networking, relationship-building, and problem-solving skills. Essential.
• Must have. Competency in managing multiple engagements.

Preferred Skills:

• Certifications in SAP Basis/Application/ABAP, Project Management, or Hyperscalers (Azure/AWS/GCP).
• Knowledge of Project Management, IT Service Management standards (e.g., ITIL (Information Technology Infrastructure Library) and methodologies for SAP IT operations.

What You Bring:

• High interest in cloud topics and motivation to learn.
• Excellent communication skills and experience in customer-facing roles
• Ability to switch communication styles for technical and non-technical audiences.
• Pro-active problem-solving attitude and customer-first mindset.
• Experience working in international and global virtual matrix organizations

Successful candidates might be required to undergo a background verification with an external vendor.

What You Bring

We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note that this is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process

What you'll do:

The Senior Solution Sales Executive (SSE) partners with the end-to-end account owner to drive HCM solution specific sales motions, bring in domain expertise to solve customer business challenges, and grow the customer’s SAP footprint through acquiring new customers, renewing and expansion, while ensuring long term customer success.

• Develop a territory strategy
• Generate demand, by working with supporting teams, prospecting and use of social selling
• Develop opportunity plans containing compelling solution value propositions
• Manage customer relationships within the HCM solution area
• Progress opportunities for move to cloud/expand footprint accounts or accounts which are new to HCM
• Utilize deep knowledge of how companies operate, business models, strategies, and end-to-end business processes
• Stay informed about SAP’s competition and value drivers
• Leverage SAP’s comprehensive team of experts and industry knowledge to effectively address customer needs
• Build customer participation in relevant SAP communities, programs, and events
• Facilitate collaboration with the partner ecosystem

What you bring:

• Proven track record in business application software sales with overachievement of quota
• 5+ years of experience in sales of business software/IT solutions
• Deep understanding of the solution and solution innovations
• Broad understanding of the SAP solution portfolio and the business processes it enables to drive customer value conversations
• Alignment with product/solution management teams and marketing organizations a plus
• Demonstrated success with large transactions and challenging sales pursuits
• Proven contractual and negotiation skills
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions
• Knowledge of financial, competitive, regulatory environment

Meet your team:

• Excellent verbal and non-verbal communication skills
• Strategic thinker, high degree of creativity and innovation
• Excellent executive presence
• Results-driven
• Strong commercial/deal support skills, especially subscription-base

We win with inclusion

Orange County
Los AngelesJob Segment:Sales Management, Software Sales, Compliance, Cloud, Sales, Legal, Technology