דרושים Program Manager Professional Services Northeast Market Unit ב-Sap ב-גרמניה

As a STAR student, you will have the opportunity to:

• Rotate across different business units (LoB) within our Customer Success (CS) and Customer Services & Delivery (CS&D) organisation.
• Receive on-the-job and structured development, mentoring, and coaching from our managers and leaders.
• Get paid to work full-time during school breaks, part-time during the academic year, or full-time over a semester to gain course credit.
• Learn from our experienced mentors and start building your professional network early.

At the end of the program, participants will have the opportunity to:

• Be considered for full-time job opportunities within the business that will challenge and grow your current capabilities,
• Or admission to our prestigious, globally-recognized SAP Academy Programs.

STARs must complete at least three mandatory customer-facing rotations in designated business areas, followed by wheels into other SAP business areas by the end of the program; examples are:

• Sales – Our Account Managers and Sales teams are trusted advisors to their clients, engaging in a meaningful way to deliver sustainable solutions to some of the business's biggest challenges.
• Presales – The first point of contact and trusted advisors for our customers, our Presales teams provide pre-sales support for SAP products and services. They create and maintain sales presentations, product demos, and other materials to help secure business and grow revenue.
• Customer Success Manager – Take on full responsibility for customer accounts in different lifecycle stages, from onboarding to adoption, expansion, and renewal. Daily responsibilities include data-driven analysis and execution, to change management projects.
• Consulting & Delivery – Work directly with clients to understand their business needs and challenges, providing expert advice and solutions. Responsibilities include implementing SAP solutions and ensuring successful project delivery.
• Partner Business Management – Collaborate with SAP’s network of partners to drive mutual success. Responsibilities include managing partner relationships, developing joint business plans, and ensuring partners are equipped with the necessary tools and knowledge to sell and implement SAP solutions effectively.
• Business Operations – Drive SAP’s Customer Value Journey to create the highest level of efficiency possible within SAP.

Qualifications, Skills and Competencies

STAR Program candidates will be:

• Studying Accounting, Finance, Supply Chain, Human Resources. Information Systems, Computer Science, Engineering, or General Business-related specializations.
• Have at least 12+ months remaining until the completion of their studies.
• Are currently studying in Indonesia.
• Strong presence and excellent communication skills in English (additional language is a plus).
• Interested in technology, innovation, and how digital platforms and applications can solve business challenges.
• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, have a growth mindset and are able to manage pressure.
• Are good listeners, empathetic, collaborative and team-oriented.
• Demonstrate multi-dimensional experience.

Application Deadline: October 17, 2025

Bootcamp Date: November 10 - 13

Onboarding Date: February 2, 2026

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment:HRIS, Pre-Sales, Supply Chain, Computer Science, ERP, Human Resources, Sales, Technology, Operations

Job Overview:

Responsibilities:

• Subject Matter Expert: Be the key advocate for partner digital marketing initiatives, ensuring consistent communication of goals and progress to senior leadership.
• Content Creation and Strategy: Collaborate with content teams to develop engaging and relevant content for web, blogs, email, social media, and paid ads.
• Project Management: Own and track multiple digital marketing projects at once, focusing on business impact and partner experience.
• Enhance the partner digital experience, ensuring seamless integration into SAP’s digital customer journey for optimized engagement and demand generation
• Drive marketing strategy for the partner portal platform, ensuring clear articulation of partner value and consistent positioning in collaboration with the Partner Ecosystem Success and CPIT teams.
• Create and execute global marketing campaigns and enablement materials that promote adoption, usage, and awareness of key portal features, updates, and partner resources.
• Serve as the strategic marketing liaison between marketing teams, translating partner platform capabilities into useful marketing opportunities with our partners as the audience.

Qualifications and skills:

• College degree (marketing or communications discipline preferred)
• 7+ years of relevant experience
• Deep knowledge of partner marketing, including partner programs and execution
• Background in web and/or customer journey work expected
• Strong cross-functional collaboration skills required, with experience
• Strong organizational and multitasking proficiency with the ability to manage several projects at once.
• Excellent writing, presentation and communication skills
• Background in brand marketing or recruitment a plus

We win with inclusion

Seattle
Bellevue

As a STAR student, you will have the opportunity to:

• Rotate across different business units (LoB) within our Customer Success (CS) and Customer Services & Delivery (CS&D) organisation.
• Receive on-the-job and structured development, mentoring, and coaching from our managers and leaders.
• Get paid to work full-time during school breaks, part-time during the academic year, or full-time over a semester to gain course credit.
• Learn from our experienced mentors and start building your professional network early.

At the end of the program, participants will have the opportunity to:

• Be considered for full-time job opportunities within the business that will challenge and grow your current capabilities,
• Or admission to our prestigious, globally-recognized SAP Academy Programs.

STARs must complete at least three mandatory customer-facing rotations in designated business areas, followed by wheels into other SAP business areas by the end of the program; examples are:

• Sales – Our Account Managers and Sales teams are trusted advisors to their clients, engaging in a meaningful way to deliver sustainable solutions to some of the business's biggest challenges.
• Presales – The first point of contact and trusted advisors for our customers, our Presales teams provide pre-sales support for SAP products and services. They create and maintain sales presentations, product demos, and other materials to help secure business and grow revenue.
• Customer Success Manager – Take on full responsibility for customer accounts in different lifecycle stages, from onboarding to adoption, expansion, and renewal. Daily responsibilities include data-driven analysis and execution, to change management projects.
• Consulting & Delivery – Work directly with clients to understand their business needs and challenges, providing expert advice and solutions. Responsibilities include implementing SAP solutions and ensuring successful project delivery.
• Partner Business Management – Collaborate with SAP’s network of partners to drive mutual success. Responsibilities include managing partner relationships, developing joint business plans, and ensuring partners are equipped with the necessary tools and knowledge to sell and implement SAP solutions effectively.
• Business Operations – Drive SAP’s Customer Value Journey to create the highest level of efficiency possible within SAP.

Qualifications, Skills and Competencies

STAR Program candidates will be:

• Studying Accounting, Finance, Supply Chain, Human Resources, Information Systems, Computer Science, Engineering, or General Business-related specializations.
• Have at least 18+ months remaining until the completion of their studies.
• Able to commit at least one 6-month full-time placement during the program. This can be through a credit-bearing internship, work-study attachment, or a leave of absence.
• Willing and able to work 2 days per week (part-time) during the semester; 5 days per week (full-time) during study breaks.
• Passionate about business AI, technology, innovation, and the ways digital platforms and applications can address business challenges.
• Possess strong presence and excellent communication skills in English. Proficiency in an additional language is a plus.
• Problem-solvers who are ambitious, resilient, proactive, open-minded, have a growth mindset, and can handle pressure effectively.
• Good listeners who are empathetic, collaborative, and team-oriented.
• Demonstrate multi-dimensional experience.
• You are currently studying in Singapore. Priority will be given to Singaporean/ Singapore PR.

Application Deadline: September 16, 2025

Bootcamp Date: October 6-7 (Onsite Interview), October 8(Onsite Group Discussion)

Onboarding Date: December 5, 2025

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment:Curriculum, HRIS, Pre-Sales, ERP, Supply Chain, Education, Human Resources, Sales, Technology, Operations

Work Area: Information TechnologyCareer Status: Professional
Employment Type: Limited Full Time
Career Level: T3
Hiring Manager: Jorge Marzolla
Recruiter Name: Thais Nadim

Key Responsibilities:

• Serve as the primary contact for private cloud customers for delivery topics, technology discussions and other contractual entitlements for technical components as per contract.
• Establish good relationships with all customer-facing roles in SAP to provide One SAP experience.
• Be part of the SAP overall governance model set up for each customer.
• Active internal and external stakeholder management.
• Responsible for leading technical delivery and management of system landscape as a representative of SAP Enterprise Cloud Services.
• Accountability as the single orchestrator for End2End delivery from SAP Enterprise Cloud Services.
• Introduce managed services scope, roles and responsibilities as part of customer onboarding to establish and strengthen the partnership.
• Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
• Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
• Act as a trusted advisor in safeguarding and sharing innovation roadmap with the customer.
• Maintain close collaboration with ECS (Enterprise Cloud Services) Technical Operations to drive operational topics including ticket handling.
• Proactively add value to customer (business) through aligning VAT (virtual account team) initiatives
• Guide customers on key topics like Business Continuity, Security & Compliance.
• Maintain customer satisfaction through proactive issue mitigation and escalation management.
• Support customer critical situations and de-escalations
• Protect ECS revenue by being proactive in managing balance statement reviews, supporting contract renewals and other revenue leakage possibilities.

Education and Qualifications:

• Bachelor’s degree or higher in Information Management, Information Technology, Computer Science, Computer Engineering, or related fields.
• High proficiency in customer communications and presentations.
• Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
• Proficiency in English is mandatory; Portuguese is a plus.

Work Experience:

• Strong hands-on experience of SAP Technical Administration with SAP Basis skills.
• Customer-facing SAP Technical Consulting experience.
• Experience in solution design, enterprise architecture, and SAP implementation it’s a plus
• Knowledge of SAP RISE or ECS experience is advantageous.
• Experience in technical project planning, implementation, and configuration it’s a plus.

Skills and Competencies:

• Strong background in SAP solutions, technology, and products, and cloud technology.
• Required ability to work effectively as part of a virtual, dynamic, and dispersed team. Mandatory.
• Good understanding of cloud architecture and IT technical infrastructure.
• Strong customer focus, networking, relationship-building, and problem-solving skills. Essential.
• Must have. Competency in managing multiple engagements.

Preferred Skills:

• Certifications in SAP Basis/Application/ABAP, Project Management, or Hyperscalers (Azure/AWS/GCP).
• Knowledge of Project Management, IT Service Management standards (e.g., ITIL (Information Technology Infrastructure Library) and methodologies for SAP IT operations.

What You Bring:

• High interest in cloud topics and motivation to learn.
• Excellent communication skills and experience in customer-facing roles
• Ability to switch communication styles for technical and non-technical audiences.
• Pro-active problem-solving attitude and customer-first mindset.
• Experience working in international and global virtual matrix organizations

Successful candidates might be required to undergo a background verification with an external vendor.

Three reasons to intern at SAP

1. Culture of collaboration : meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips

Key tasks comprise the following:

• The student support the Global Co Leader of PC3 with the creation of PC3 assets that support the team globally
• The student proposes new approaches to current customer facing or internal assets to ensure we maintain a modern and fresh culture that PC3 has
• The student evaluates the benefits and disadvantages of new tools or of different approaches

Expected qualification:

• Currently enrolled student (f/m/d) of Graphic Design, Marketing, or related. Should have an interest in the Technology Industry
• Interest in project management activities, communications
• Proficient in graphic design and video creation and edition
• Creative and proactive
• Comfortable with English for daily communication (B level)
• Comfortable working with a diverse global team

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What you'll do :

As Operations specialist you are responsible for:

• Ensuring Day to Day quality service delivery
• Defining and tracking various service KPI and SLA’s
• Deescalating the running escalations
• Working towards automating various day to day operational tasks
• Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
• Handling the OnCall duty
• Process improvement on the daily operational activities
• Driving the projects and programs
• Able to coordinate and orchestrate the work between the teams
• Strong collaboration with other units within and outside ECS units

What you bring :

• 9+ year work experience in Basis administration
• 2+ year experience in HANA database technical support

• 5+ years’ experience in service delivery in global teams
• Experience in handling the Managed Service Delivery model.
• Managing the operations and 24/7 delivery unit
• Understanding and working experience in SLA/KPI tracking
• Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis
• Understanding of hyperscalers concepts
• Working experience in a global team with 24/7 support
• De-escalation experience on IT incidents and requests
• Management of multiple activities requiring cross team coordination

Nice to have

• ITIL Certification
• Project management experience
• Executive reporting experience
• Able to communicate successfully at different levels of the organization

ABOUT THE TEAM

• Current team size of 50 people
• Global team spread across India, Germany and Mexico
• Diverse and different level of expertise in the team
• Combination of Technical and Operational delivery expert

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
  

CSM focus areas

SAP Finance & Spend Management (F&S) –Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance
• Finance & Quote to Cash(Q2C)

What You Bring:

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English and Spanish to effectively engage with our global and local network
  

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment:Supply Chain Manager, Logistics, ERP, Supply Chain, Payroll, Operations, Technology, Finance