דרושים Ss & Sovereign Alliances Program Specialist F/m/d ב-Sap ב-China, Shanghai

As an EOS Execution Service Specialist - you are responsible for:

• Ensure the execution of planned changes requested by customers are completed as per the activity schedule, tracking, and achieving various ambitious service KPI and SLA’s.
• Immediate execution of customer service request which are critical during special phases of the customer life cycle.
• Quick responses during escalations, ensure no service requests are impacted in the delivery phase, identifying and driving initiatives to improve the customer operations.
• Analyse customer feedback on the service request execution quality and bring about changes in a more structured and time bound manner.
• Drive feedback relevant to procedure and process with relevant teams and drive it to completion.
• Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
• Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
• Process improvement initiatives for daily operational activities
• Streamline standard operating procedures by focussing on automation enhancements.

Role Requirements:

• Excellent hands-on experience in one of the areas like SAP Basis, Lifecycle events (Upgrades / Updates). Support Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
• Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support is preferred.
• Working knowledge on SAP Application Security, System Copies, DB export-import, and disaster recovery strategy, client administration is preferred.
• Experience in working with Linux pacemaker environment is added advantage.

The Role:

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• 5 to 6 years of work experience as a Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)
• Working knowledge of Business Object Products (BOBI, BODS etc)
• Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.
• Basic knowledge of Network and Storage
• Basic knowledge of one or more of the following products are preferred: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Experience working in an international environment, being able to work effectively with international and virtual teams.
• Capable in technical documentation and creation of knowledge-based assets (KBAs)
• Ability to continuously acquire new knowledge proactively and independently.
• Analytical and solution-oriented thinking
• Exposure to the ITIL framework would be beneficial.
• Strong customer service focus with customer first Mindset.

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What You Bring

We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note that this is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process

Key responsibilities include:

As the owner of one or more strategic topics (e.g. Business AI, Business Value North Star), the person will ensure ongoing success by doing the following:

• Orchestrate and directly contribute to the design, creation, delivery and continuous evolution of value-based methodologies, tools and content pertaining to those topic

• Foster the exchange of insights and best practices within Value Advisory through relevant forums (e.g. Best Practice sharing calls)
• Orchestrate and deliver enablement to Value Advisors, SAP employees (e.g. Customer Success, CS&D) and Partners
• Be the go-to person for support requests from the field
• Manage stakeholder engagement and cross-functional collaboration with other teams
• Perform project management and management reporting

As a partner to one or more regional VA teams, the person will support field VAs by doing the following:

• Work with GVA management to partner with, guide, and support relevant regional Value Advisory heads to raise excellence, speed, and adoption across value related topics
• Help drive the evolution and execution of SAP’s Value Strategy at a regional level
• Support customer engagements end-to-end across the customer lifetime through a collaborative hands-on approach with the local teams, especially on leading-edge topics and where complex problem-solving is required
• Continuously foster excellence and raise standards (e.g. quality of deliverables) through coaching and collaboration with local VAs, including by driving the delivery and utilization of value content and thought leadership

YOUR PROFILE

• Several years of experience in Strategy or Management Consulting with leading international firms, software Value Advisory and/or relevant industry positions
• Advanced knowledge of Value Management discipline and methodology across the customer journey, especially business case creation, analysis, and research
• Experience in consultative selling, track record of building and retaining strong customer relationships
• Track record of leading customer engagements, from planning to resource orchestration and leading workshops
• Ability to engage customer stakeholders across various levels, up to C-suite, through effective presentation and communication skills
• Expertise in industry / line of business and ability to apply knowledge of relevant SAP products to customer engagement

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

In your day-to-day, you will:

• Lead Design Across the Product Lifecycle: Collaborate with UX Designers and User Researchers throughout the end-to-end design process — from user research, concept development, and high-fidelity interactive prototypes to design validation with customers and end users.
• Collaborate Cross-Functionally : Work closely with colleagues in development, product management, customers, and partners to deliver engaging and impactful experiences for SCM products.
• Advocate for End Users : Champion the needs and perspectives of end users, ensuring every design decision contributes to intuitive and meaningful experiences.
• Drive Innovation : Approach problem-solving with creativity and passion, striving for better, simpler, and more engaging solutions to complex business and technical challenges.
• Stay Ahead of Trends : Track emerging technologies and design practices, continuously exploring opportunities for innovation while maintaining a harmonized experience for users.
• Foster Team Growth : Be self-motivated and believe in teamwork and cross collaboration.

What you bring:

• Experience : 3–6 years of experience designing user experiences for software applications.
• Education : Bachelor’s, Diploma, or Master’s degree in Design from a reputed institute (preferred).
• Design Expertise : Strong background in web and application design, with experience across the full design lifecycle — from user research through application design to design validation.
• Innovation Skills : Experience designing business solutions that incorporate artificial intelligence or machine learning is a plus.
• Tools Proficiency : Deep knowledge of design and prototyping tools such as Figma and Adobe Creative Suite.
• Mindset : A keen eye for detail, strong critical thinking, and openness to giving and receiving feedback.
• Communication : Excellent oral and written communication skills in English.

You will join the Supply Chain Management UX team, where you will design products that shape the future of business applications across the entire supply chain — from design to delivery.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:User Experience, Supply Chain Manager, Cloud, Supply Chain, ERP, Technology, Operations

What you'll do

As Team Architect (f/m/d) in one of our agile teams you will have following tasks and responsibilities:

• Be responsible for the technical architecture of our solutions
• Have a focus on scalability and automation while taking architectural decisions
• Work closely with your product owner to align on priorities and bringing the team forward
• Explain architecture ideas and provide technical guidance to the development team
• Work collaboratively with other product owners, architects and developers cross-workstream towards a solution working end-to-end
• Participate in refinement sessions with business stakeholders and verify technical feasibility of business requirements
• Decompose business requirements and lead the development team in all technical matters
• Participate in Agile/SAFe ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives.

What you bring

• 5+ years of experience as architect or senior developer with experience in architectural design
• 5+ years of experience in SAP Private Cloud/OnPremise technical architecture (RISE with SAP, SAP System Architecture)
• Proven track record of successfully delivered projects as architect or senior developer
• Knowledge about architectural design patterns
• Design sustainable architecture with a focus on scalability and automation
• Experience in working in an agile environment according to SAFe methodology
• Experience with JIRA
• Quick learner
• Very good analytical skills
• Good communication skills
• Structured and goal-oriented approach to work
• Proactive attitude of getting things done
• Team player
• Challenger of status quo
• Fluent English language skills oral and written
• Knowledge about RAP, ABAP/ABAP OO, SAP Fiori, UI5, OData is a plus

What you’ll build

Your responsibilities include:

Engagement and Enablement

• Support maintenance and optimization of key customer focusing assets and identify areas for harmonization and improvement. Manage regular update cycles with key stakeholders within and outside of SS&D.
• Supporting the E2E execution plan to link the sovereign cloud messaging to all relevant SAP corporate and product-related messaging.
• Support the development of a SAP Community presence and processes for engaging with partners and customers.
• Understand Sovereign Cloud customer's business, challenges, and industry specifics.
• Regularly report status of engagement deliverables, accomplishments, and value.

Event Strategy and Execution

• Event Showcase Management and operational support: Prepare strategic decision making for events presence, incl. support with operational tasks surrounding events, such as preparing briefing documents for senior management speakers.
• Performance Metrics & Reporting: Gather key performance indicators for events for positioning of SAP Sovereign Cloud offering and assist in preparing reports on impact.

Cross-Functional Collaboration

• Develop close collaboration with cross-functional teams and subject matter experts (infrastructure operations, sales, regulatory affairs, marketing and operations) to ensure seamless integration and timely delivery of key milestones
• Developing and maintaining a strong network within SS&D and with key stakeholder groups.
• Program Management Support: Help drive the execution of multiple projects, ensuring timelines, milestones, and deliverables are tracked and met.
• Contribute to executive meetings, provide an overview of the engagement contribution to demonstrate the value delivered.

What you bring

• Graduate (f/m/d) of a university or a university of applied science

• Strong interest in the field of Digital Sovereignty
• Knowledge of the special requirements of the regulated industries and Public Sector for which Sovereign Cloud is relevant is a plus
• Comfort working in ambiguous, fast-evolving tech environments

• Excellent communication (German and English), coordination, and documentation skills
• Holistic thinker with a highly collaborative attitude and able to build bridges A team player with ability to effectively engage with different cultures and people at different organizational levels

Where you belong

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EXPECTATIONS AND TASKS

Technical Service Managers (TSM) play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analyzing customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

• Primary contact for customers for discussions​ about technology and innovations and serve as an escalation point person for technical issues​

• Understand the customer business, goals, and challenges to suggest solutions & services

• Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer​

• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.

• Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)

• Experience and knowledge in SAP NetWeaver Administration, migration and upgrades

• Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes

• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)

• Design optimal SAP configuration to maximize system performance and availability.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.

• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial),

• Hyperscalers certification (AWS, Azure, GCP) is a plus

• Analytical, solution-oriented and experience in working with cross-cultural teams

LANGUAGE SKILLS

• English (advanced/fluent written & spoken)

WORK EXPERIENCE

• 3+ years of Total experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.

• Among that, minimum 3 years of experience in customer facing role and should have excellent command on de-escalating the critical situations.

• Hands on experience with working knowledge of Unix/Linux flavors

• Hands on experience with working knowledge of SAP HANA and Sybase databases

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