דרושים Become Professional Customer Success Manager F/m/d - Powered Sap Academy ב-Sap ב-Austria, Vienna

YOUR FUTURE ROLE

• Write speeches and talking points for various target audiences (internal and external), create content and work with an external designer to develop the respective visuals.
• Plan, write, coordinate and execute keynotes for the Member of the Executive Board, incl. content alignment and coordination with demo teams and/or customers.
• Deliver clear briefing documents incl. talking points for media and analysts in close collaboration with the respective internal teams.
• Create content for and draft scripts for employee communications such as meetings, emails and videos.
• Create content for and draft social media posts, incl. alignment with customers and/or other comms teams where required.
• Apply innovative techniques and creative ways to tell stories and determine the best way to engage with media, analysts, influencers, and employees.
• Monitor and analyse communication activities to inform decision-making.
• Ensure the executive communications programs operate at the highest level of efficiency and accountability.
• Devise and maintain systems, processes, and workplans to enable the team to consistently meet goals and deadlines.
• Be an expert on recent market trends, news, and industry research to proactively provide recommendations for forward-thinking content development.
• Deliver highest quality in a dynamic, fast-paced environment with tight deadlines.
• Highest level of confidentiality and integrity is needed.

YOUR PROFILE

• Masters degree with focus on communications, political science, economics or related field.
• 5+ years' of work experience in communications.

• Languages: Excellent English and German (spoken and written).
• Excellent writing and editing skills in both German and English.
• Proven track record of keynote preparation and speechwriting.
• Strong ability to deal competently and professionally with confidential and sensitive topics.

• Experience of working with top and senior management.

We win with inclusion

Specific conditions may apply for roles in Vocational Training.

- There is 80+% travel with this position

What you’ll do

• Support RISE with SAP migration and modernization end to end projects.
• Support customers in cloud migrations (lift and shift), upgrades and S/4HANA adoption through the 3 transition paths.
• Strong consulting skills to address customer requirements from the technical PoV.
• Cloud mindset with hyperscaler competencies and experience.

Technical skills

• Technical migration, S/4HANA system conversion and upgrade planning & execution experience.
• SAP Basis Netweaver knowledge and hands on experience on installations, upgrades, OS/DB Migrations & unicode conversions.
• Hyperscaler (Azure, AWS or GCP) experience.
• Experience in performance tuning, system copies, user management, application security, authentication, sizing, scoping, landscape strategy, HANA HA & DR strategy, without supervision at transaction level.
• Fluent in Linux operating system and HANA database administration.
• Stays abreast with S/4HANA innovations and uses this knowledge to drive and promote the RISE with SAP strategy.
• Knowledge in SAP Activate and RISE with SAP methodology.
• S/4HANA & hyperscaler certifications.
• Knowledge in SAP Solution Manager or Cloud ALM.
• RISE with SAP experience.
• Experience in SAP BTP administration is a plus.
• Enterprise Architecture knowledge and experience are a plus.

What you bring

• 5+ years of experience in cloud migrations, system conversions & upgrades.
• 4+ full projects (can include technical, S/4HANA projects & upgrades).
• Strong customer and quality focus.
• Proactive in learning and highly self-motivated.
• University degree.

We win with inclusion

Plano
Dallas

YOUR FUTURE ROLE

You will utilize internal and external available customer specific information to develop a comprehensive reference Enterprise Architecture – RISE Model for our customers aligning with their business objectives. In your role you work with a variety of experts in a multi-disciplinary team of highly motivated and experienced colleagues. You increase the customer’s value by driving activities such as:

• Developing reference architecture and transformation plans promoting SAP best practices
• Provide architecture guidance using RISE with SAP methodology and Clean Core principles to ensure that every customer benefits from SAP‘s standard cloud qualities
• Identify innovation use cases that benefit our customers strategic and operational objectives
• Advising customer management on architecture and transformation activities
• Identifying and mitigating technical adoption risks
• Aligning customers and partners with SAP’s Clean Core strategy accelerating BTP adoption

YOUR PROFILE

What you will bring:

• 5-10 yrs. of practical experience from a multi-national environment advising management and work as enterprise architect and/or transformation advisor
• Proven experience delivering enterprise business transformation, aligning stakeholder priorities with system architectures and roadmaps
• Experience delivering at least one full end-to-end SAP implementation in a responsible role from process design to after GoLive, ideally incl. support and optimization

• S/4HANA technical and/or SAP S/4HANA application/functional knowledge/experience
• Professional training and certification (e.g., SAP Enterprise Architecture Framework featured by LeanIX EAM, SAP Certified Professional-Enterprise Architect [P_SAPEA_2023], TOGAF) as a plus
• Solid knowledge of SAP’s strategy, the latest product portfolio and their impact on business
• Solid understanding of project management methodologies and tools
• Bachelor or Master’s degree inInformatics, Business Administration orany comparable education
• Strong customer focus and ability to build and maintain customer relationships
• Strong communication skills also regarding senior management and C-levels, both within an IT team and across business functions
• Mindset for strategic thinking, continuous learning and business cumen
• Flexibility and ability to quickly adapt to a new environment, where you can grow fast
• Excellent English and German language skills

The salary, exceeding the collective agreement, starts at a gross amount of €65.000 (excluding bonus) and varies according to individual qualifications and work experience.

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Job Segment:Developer, Information Technology, IT Architecture, Cloud, ERP, Technology

EXPECTATIONS AND TASKS

• The role is part of a team that provides proactive engagement support to colleagues in customer-facing roles, as well as delivering specific customer-facing services
• Collaborating with support engagement managers and product consultants to address customer requests and top issues
• Preparation for 360° customer assessments and active follow up of action items.
• Manage and review incoming requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for CEA to take the appropriate next actions
• Prioritise requests for critical situations that require immediate action
• Schedule and support in engagement support sessions with assigned experts to better learn our customers’ business goals and to understand internal customer success practices
• Support follow up activities for Engagement Sessions, ensuring correct assignment of action items
• Building a network across the global SAP organisation
• Maintain data and reporting systems and monitor the progress of action plans for continuous engagement and customer/team involvement
• Actively contribute to the collection and management of metrics required by the CEA leadership
• Other tasks and projects as directed.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Currently studying a Bachelor or equivalent, ideally majoring in Information Technology, Computer Science or Business
• Solid familiarity with Microsoft Office tools, including Excel and PowerPoint.
• Capability to work in a team and collaborate effectively
• Strong multi-tasking and organizational skills, with excellent attention to detail
• Flexible and adaptable to changing priorities/complexities
• Willingness to learn.
• Ability to take ownership and be adaptable.
• Analytical competencies and a capacity to communicate clearly – verbal and written
• Calm under pressure and respectful of others ideas and opinions
• Customer mindset
• Business Fluency in English required

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What you'll do:

The Solution Sales Executive (SSE) partners with the end-to-end account owner to drive solution-specific sales motions, bring in domain expertise to solve customer business challenges, and grow the customer’s SAP footprint through renewal and expansion to support long-term customer success.

• Generate demand, manage pipeline, and close opportunities
• Develop opportunity plans containing compelling solution value propositions
• Conduct White Space analysis to identify growth opportunities
• Work with the wider account team on sales campaigns
• Manage customer relationships at the solution area/buying center level
• Progress opportunities for move to cloud/expand footprint accounts or accounts that are new to the solution area
• Utilize deep knowledge of how companies operate, business models, strategies, and end-to-end business processes
• Stay informed about SAP’s competition and value drivers
• Leverage SAP’s comprehensive team of experts and industry knowledge to effectively address customer needs
• Build customer participation in relevant SAP communities, programs, and events
• Facilitate collaboration with the partner ecosystem

What you bring:

• Experience selling, Database, Data Management, Analytics and/or Technology solutions to large Enterprises.
• Experience in selling Artificial Intelligence, Platform-as-a-Service (PaaS), Process Automation, and LCNC (Low Code/No Code) solutions.
• Management of large, complex sales cycles with expectations to achieve quota.
• Strong communication and presentation skills with the ability to interact at the CXO level. Experience hunting for new business and expanding our business relationships in existing accounts.
• Minimum of 5-10 years of similar working experience.
• Possess hands-on knowledge of SAP, Oracle, Microsoft, Teradata, Informatica, MapR, Microsoft, AWS, Google Cloud, Cloudera, Hortonworks, or other associated data management technology.
• Business value and positioning of Platform as Service solutions like SAP BTP, MuleSoft, etc.
• Ability to forecast/ manage sales cycles, and successfully close new business.
• Proven problem-resolution, communication, planning & organizing, and execution skills.
• Business development, prospecting, and presentation skills.
• A proven track record of exceeding sales objectives and territory/account development.
• Bachelor’s Degree

Meet your team:

• Demonstrate and sell the business benefits and value proposition of SAP Database, Data Management and Analytics, and Technology solutions.
• Collaborate with support resources to maximize SAP BTP revenue.
• Identify customer business pains and challenges and articulate those challenges into SAP solutions.
• Identify areas of innovation within the client base, and then drive resources to prove the innovation and its business value for the customer.
• Develop new business sales opportunities in new accounts.
• Manage several complex sales opportunities simultaneously.
• Win complex sales deals in a competitive environment to achieve sales targets.
• Maintain broad and deep knowledge of SAP BTP portfolio and industry trends.

We win with inclusion

Boston

What You’ll Do:

This person will be assigned to client engagements and will primarily focus on the consultation and delivery of SAP Sales & Service Cloud functionality. Responsible for delivery outcomes of assigned projects/engagements and work as part of a team and/or independently within the given area of responsibility. Provide leadership, direction and consultative advice regarding SAP Sales and Service Cloud best practice; lead creative and holistic thinking across diverse product releases, platforms, devices, and brands. Ability to present design approach to a non-design audience (business, product, and technology teams). Identify future opportunities, working as a key thought partner to your counterparts in services, partner ecosystem, and the client. Understand SAP products and technologies to communicate to stakeholders. Keep check of design trends for different platforms.

• Hands-on experience in design, build (configure and code), test and deployment of SAP Sales & Service Cloud both V1 and V2 for business areas including CRM, Lead-to-Cash, Opportunity & Acct. Management, Retail Execution, Customer Service Management, etc.
• Work with the project team, team leaders, project delivery leads, and client stakeholders to conceptualize and create stand-out solution and implementation strategies using the SAP Sales and Service Cloud solutions to help solve the customer business needs and problems
• Proficient in SAP Sales and Service Cloud process configurations, offline configurations, code list mappings, Key User Tool and UI Concepts (screen configuration, layouts, business roles)
• Experience working with other CRM technologies with a good functional knowledge of Sales and Service processes
• Experience in SAP Sales and Service Cloud (V1/V2) In-App and side by side extension builds using the BTP Extension framework
• Experience in Cloud integrations between SAP and Sales and Service Cloud and ECC/S4HANA, other ERPs, BTP IS, other CX Solutions (Commerce, Marketing, Analytics Cloud, etc.)
• Lead to Cash business use case implementation experience
• Develop strong relationships with clients and gain the trust as key advisors
• Ability to do fit-gap analysis on business requirements related to sales and service areas
• Help license sales and other stakeholders establish the business case for the SAP(Sales & Service) cloud technology solution recommended to the client
• Ability to extend the architecture with customizations, extensions and partner ecosystem applications (E.g, MindTouch, SAP Contact Center, Synch, Annex Cloud, Vertex, etc.)
• Knowledge of S4HANA/ECC will be preferred

What You Bring:

• A calm, logical and level- headed demeanor needed to excel in a high performance oriented consulting environment that can have various situations ranging from fast paced sales cycles and implementations to being vocal in global meetings with 50+ participants and logically steering the ship during difficult escalations.
• Able to control and lead large teams of developers sourced from our global delivery at scale teams operating in different global timezones
• Core understanding of Industry processes pertaining to use of Sales and Service solutions
• Solid understanding of key languages and frameworks such as ABAP, ABSL, Python
• Minimum 5 full life cycle implementation for SAP Sales and Service Cloud
• Minimum of 5 years’ experience with configuring SAP Sales & Service Cloud process solutions
• Prior experience as a team member of a CRM software related successful project implementation
• Degree in computer science, design, or related field.

Additional:

• You’ve earned SAP Sales and Service Cloud Certifications
• Experience with configuring sales and service web services and integration. Setting up code list mapping
• You have other SAP CX

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.