דרושים Mx Sales Fpt Professional ב-Samsung ב-Vietnam, Ho Chi Minh City

Role and Responsibilities

• CS Operations Overall Key Performances Index (KPI) management:
  • Monitor overall CS operations performance thru pre-defined system and index.
  • Analyze KPIs and conduct comprehensive report to CS management.
• Sales Support Management:
  • Main contact of CS Sales Support management to stakeholders.
  • Execution to CS sales products: Service Package (B2C, B2B, SC+), Value-Added Services.
• Data Analysis:
  • Set up model of data analysis for overall CS operation report and dashboard.
  • Improve accuracy of data and avoid abnormal or mis-matching claims.
  • Study CS operation productivity improvement based on data analysis.
• Operation Planning:
  • Execution to CS processes, policies to improve CS service quality and sales support.
  • Set up model of market sensing to report with CS management for operation planning and development strategy.

Skills and Qualifications

• Major area:
  • Business:
  • Customer service operations
  • Management:
  • Service Package, Value-Added Services (VAS)
  • Warranty Healthy Auditor (WRMD management,investigate warranty claim vs actual Service activity,analysis abnormalwarranty claim, TV Glass ID, Fenrir, QR, ...)
  • UPC (Used Part Collection) improvement
  • Operation Planning
  • Data analysis.
• Background:
  • Education:
  • Bachelor degree
  • Professional:

• Customer service orientation.
• Expertise of data analysis.
• Comprehensive report and presentation.
  • Experience & Skills:
  • Preferred experience in customer service business of Electric or electronic, process innovation.
  • Good Vietnamese and English speaking and communication.
  • Strong team work spirit.

Role and Responsibilities

1. [Sales target management by channel] Prepare to set the optimal sales target that will drive continued growth of the business unit and channel accounts (partners) and encourage employee morale.

2. [Sales strategy setting by channel] Plan the optimal sales strategy that will allow to meet the sales target by analyzing the assigned channel accounts, commercial district, and products.

3. [Sales execution] Carry out sales in ways that focuses on achieving the target based on cooperation with channel accounts.

4. [Channel monitoring and risk management] Participate in the building of trust with channel accounts and creation of a foundation for continued revenue growth.

Skills and Qualifications

• Bachelor degree of Business Administration or equivalent
• At least 4 years of Sales/key account management experience in electronic industry
• Strong Sales management, decision making and Execution capability in a fast-paced Electronics / Consumer electronic industry.
• Strong leadership and entrepreneurial spirit, Collaborative, Creative, resourceful & strategic minded.
• Independent, self-motivated with excellent interpersonal and communication skills.
• Good analytical skills and high adaptability in a fast-moving environment.
• Management & Leadership Skills
• Communication, Presentation & Negotiation Skills
• Analytical, Results-Oriented, Team Player
• Proficient in Microsoft Office and good command of the English language

Role and Responsibilities

1. [Sales target management by channel] Prepare to set the optimal sales target that will drive continued growth of the business unit and channel accounts (partners) and encourage employee morale.

2. [Sales strategy setting by channel] Plan the optimal sales strategy that will allow to meet the sales target by analyzing the assigned channel accounts, commercial district, and products.

3. [Sales execution] Carry out sales in ways that focuses on achieving the target based on cooperation with channel accounts.

4. [Channel monitoring and risk management] Participate in the building of trust with channel accounts and creation of a foundation for continued revenue growth.

Skills and Qualifications

• Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways

• Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions

• Normally receives little instruction on day-to-day work and receives general instructions on new assignments

• Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience

Role and Responsibilities

• Deliver monthly/ quarterly Sales target via Joint Business Plan with allocated resources and coming product line-up planning
• Budget management: control allocated budget ratio with most effective schemes, control sell-in, sell-thru, sell-out
• Analyze the sales data, the competitor's information, handle and resolve issues
• Co-marketing & Promotion: budget management, planning with customer, in-store promotion deployment, channel marketing, floor-salesman incentive scheme.
• Build up strong Sales Fundamentals & Scorecard for evaluation (Sales growth, Sales Forecast, In-house share, Stock supply, Credit, Payment process & Operational issues)
• Manage strong Field Force team of Retail team leaders and product specialist in assigned customer stores.

• Work closely with Samsung SCM, Logistics, PM, Marcom, RMCE, CS, and BM team for smooth and effective operation.

Skills and Qualifications

• Bachelor degree of Business Administration or equivalent
• At least 5 years of Sales management experience in electronic industry
• Strong Sales management, decision making and Execution capability in a fast-paced Electronics / Consumer electronic industry.
• Strong leadership and entrepreneurial spirit, Collaborative, Creative, resourceful & strategic minded.
• Independent, self-motivated with excellent interpersonal and communication skills.
• Good analytical skills and high adaptability in a fast moving environment.
• Management & Leadership Skills
• Communication, Presentation & Negotiation Skills
• Analytical, Results-Oriented, Team Player
• Proficient in Microsoft Office and good command of the English language