דרושים Sr Manager Finance Business Partner ב-Salesforce ב-United States, Indianapolis

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The Manager, Field Activation role sits on the Global2Local function within the team. In this position, you will act as a consultantOperating Unit (OU) Empowered Model by strengthening bi-directional engagement between central teams and the business. You will be aligned directly to OUs that are global, in EMEA and South Asia.

Key Responsibilities include:

• Own bi-directional engagement between central teams and the field activation team

• Align directly and drive quarterly planning process across Global Operating Units

• Consultant to COEs stakeholder, amplifying and embedding enablement offerings in the quarterly planning process

• Consultant to content & delivery teams. Act as catalog expert: Drive and market catalog offerings/adoption across all OUs. Drive globally required learning.

• Provide voice of the the field to FR Organization/teams

• Provide EBPs quarterly analysis of plans, including insights and recommendations (3x/qtr): Locked plans, In-flight, Planned vs Actuals

• Share global insights from intake and QP analysis to drive best practice sharing across OUs and surface new business aligned opportunities for vendor budget spend

• Drive adoption and analysis of SEED for quarterly planning

• Drive adoption and app rigor of EOA for quarterly planning.

• Drive adoption of ACT for enablement event tracking

• Partner with Field Activation Ops team to provide tech/tool feedback and requests for enhancements

• Drive adoption of Activity Hub: Unified Quarterly Planning Dashboard

Required Skills/Experience

• 7+ years proven experience as a seller or business partner in sales enablement, sales programs or strategy is highly desirable.

• Knowledge of software sales cycles, pre-sales, lead qualification, sales process, and senior stakeholder management

• Previous experience working in high-tech, fast paced environment

• Demonstrated ability to connect central teams to the business, driving outcomes through ability to work closely with a wide range of stakeholders

• Analytical skill set to drive insights from data to measure the impact of enablement programs at scale

• Enthusiasm for AI.

• Proven track record of getting stuff done and and driving adoption

• Strategic problem solver that can see the big picture, innovate and adapt to constant change.

• Proficient in Slack, Quip, and the Google Suite.

Desired Skills:

• Experience with tracking, reporting and analyzing performance of programs.

• Experience in Executive Engagement

• Familiarity with Salesforce tools and Tableau

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Job Title: Senior Manager, Product Management – Public Sector Data Strategy

Your Impact - Responsibilities

• Define and champion a public sector portfolio data strategy that drives business value, operational efficiency, and compliance

• Partner with data architecture teams to contribute to governance standards, common definitions, and data dictionaries

• Assess data trends, transaction volumes, and reporting needs to inform prioritization and product roadmaps

• Anticipate and translate emerging regulatory and business requirements into actionable backlog items

• Collaborate with stakeholders to enhance data visibility, accessibility, and reporting across teams and systems

• Advocate for a data-informed culture, ensuring business context is embedded in data-related initiatives

• Own the backlog for data-focused product enhancements, ensuring alignment with portfolio priorities and delivery plans

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience

• 7+ years in product management, data strategy, analytics, or related disciplines, preferably in the public sector or regulated environments

• Strong understanding of data governance and compliance considerations for federal customers

• Proven success influencing cross-functional teams and aligning business and technical priorities

• Exceptional analytical, problem-solving, and storytelling skills to convey value to both executives and technical teams

• Comfortable navigating complex, ambiguous, and evolving business landscapes

• Demonstrated ability to translate regulatory requirements into actionable product strategies

• Ability to balance quick wins with long-term strategy for data enablement and compliance

Preferred Qualifications

• Experience supporting public sector go-to-market functions or working in regulated industries.

• Familiarity with Salesforce internal systems, governance processes, orSalesforce-on-Salesforcepractices

• Knowledge of federal data handling regulations (e.g. FedRAMP, CMMC, FISMA, IL4, IL6, NIST 800-53) and their impact on data strategy

• Familiarity with data governance frameworks

• Experience with data management platforms, analytics tools, and reporting solutions (Salesforce, Snowflake, Tableau, etc)

• Strong understanding of data security, sanitization, and access control models in highly regulated environments

Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV.

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Responsibilities:

• Provide effective and inspiring leadership, acting as a trusted advisor to senior leadership, by being actively involved in all phases of program strategy and delivery services, developing a broad and deep knowledge of all assigned programs and projects.
• Partner with program leadership to prioritize transformation outcomes, features and capabilities aligned to a long-term strategic roadmap
• Develop detailed program plans, including scope, schedule, and budget, and drive accountability for timely delivery across cross-functional teams and within-budget completion.
• Facilitate Project Core Team meetings, used to mitigate risks, make decisions, and accelerate project execution.
• Effectively manage, motivate and champion a team of cross-functional project members, ensuring alignment and collaboration to achieve program goals.
• Act as the primary point of contact for program stakeholders, providing regular updates, managing expectations, and facilitating communication across teams and varied levels of leadership (VP+) across the organization.
• Identify and remove potential risks and issues that could impact program success and develop mitigation strategies to address them proactively.
• Manage and cultivate trusted partnerships with internal stakeholders, partners, leaders, and PMOs to help develop project strategies and action plans that enable customer success
• Leverage data insights to propose project execution strategies and measure results
• Ability to identify issue root cause(s), develop project business case, procure stakeholder alignment and recommend prioritization of solutions for your assigned projects
• Identify opportunities for process and policy improvements and implement best practices to enhance program efficiency and effectiveness.
• Bring ideas, innovation, and beginner’s mind to help in forming a vision for Lead to Cash excellence

Requirements:

• 5+ years experience of complex program management (technical implementations, process innovation, standardization & simplification), preferably in a business operations capacity
• Deep subject matter expertise of Lead to Cash business processes based on relevant front line experience and/or experience transforming and implementing Lead to Cash processes and technologies.
• Demonstrated ability to improve efficiency of business processes with both technology and process improvement methodologies.
• Solution oriented with the ability to work collaboratively with technical and non-technical business functions to overcome obstacles and guide others towards a unified path forward.
• Ability to define goals and metrics, develop actionable plans, and manage work to achieve desired outcomes while operating at a sense of urgency and fostering the same in others.
• Ability to assess situations and make decisions in a systematic and decisive manner. Effectively uses data as a tool for decisions and is able to illustrate solutions or impact that is easily understood by stakeholders.
• Ability to articulate ideas clearly and succinctly in a variety of settings and styles. Build trusting relationships, credibility, and use strong communication and influence skills to partner effectively with stakeholders to improve decision-making and business outcomes.
• Deep understanding of how to work directly with a large number of cross-functional stakeholders and drive teams with differing perspectives & methodologies in a unifying direction to improve decision-making and business outcomes.
• Ability to learn quickly and work effectively in in the face of ambiguity, shifting priorities, and a rapidly changing environment. Maintains a positive outlook and motivates/champions self and team members in the midst of stresses and tensions of a high profile area.
• Ability to point to specific examples of having led large, cross-functional transformation projects, program development and the business results achieved.
• Accountability – assumes ownership for achieving personal and team goals.
• Experience with Salesforce a plus
• Experience with Smartsheet or Project Management tools a plus
• PMP preferred

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Responsibilities:

• Be the renewals owner for resolving sophisticated customer issues and mitigating potential attrition during the contract term.

• Provide accurate 6 month rolling forecasts for your assigned renewal region through accurate maintenance of renewal opportunities.

• Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition.

• Be the expert and provide guidance to the extended team on optimal resolutions

• Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals.

• Responsible for creation of replacement contracts and detailed quotes with approvals.

• Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed.

Minimum Requirements:

• Proven success in a Sales, Renewals, Operations or Account Management.

• Strong analytical background with proven problem-solving skills.

• Proven track record to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus.

• Strong customer leadership skills.

• Excellent negotiation skills.

• Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization.

Preferred Requirements:

• Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities

• Experience working with a large global sales organization

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Role Description

As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents.

Your Impact

• Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.

• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.

• Help your customers achieve their business goals and outcomes on the Salesforce platform by:

  • Coordinating the completion of the Signature Success catalog of services as required for your customer.

  • Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer.

  • Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.

• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.

• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.

• The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.

Minimum Requirements

• Minimum of 8 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.

• Salesforce Certifications (Data Cloud Consultant).

• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.

• Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.

• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

• Knowledge of software development process and design methodologies.

• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Preferred Requirements

• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.

• Additional Salesforce product certifications are a plus (AI Associate,Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant)

• Data Architecture & Tools: modern cloud data platforms (Snowflake, Databricks, Big Query, RedShift), data analytics tools (Tableau, Looker, Power BI), data programming models (DataFrames, pandas), and AI (Python, R, Jupyter Notebooks, data wrangling, machine learning)

• Experience working with Enterprise-level customers.

This role is office-flexible, with a requirement to be in office a minimum 3 days per week

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Key Responsibilities

• Provide expert-level production support and administration for our Salesforce Sales Cloud and Service Cloud environments, specifically tailored to Public Sector requirements.
• Troubleshoot and resolve complex platform issues related to declarative configurations (Flow, Process Builder), security models, and data integrity.
• Manage and prioritize a queue of support tickets, ensuring timely resolution in accordance with service level agreements (SLAs).
• Integration & Middleware Monitoring:
• Proactively monitor, troubleshoot, and maintain mission-critical APIs and integrations built on MuleSoft Anypoint Platform.
• Act as the first line of defense for integration failures, performing root cause analysis and coordinating with development teams for fixes.
• Ensure the reliable flow of data between Salesforce and other key government or enterprise systems.

Analytics & BI Operations:

• Maintain and support existing dashboards and reports in Tableau, ensuring data accuracy and system availability for our Public Sector analytics users.
• Investigate and resolve data discrepancies and performance issues within Tableau, tracing them back to source systems like Salesforce.

Technical Leadership & Documentation:

• Serve as the subject matter expert on the operational health of the Salesforce, MuleSoft, and Tableau stack.
• Develop and maintain runbooks, knowledge base articles, and technical support documentation to empower the team and end-users.
• Participate in release management activities, conducting post-deployment checks to ensure production stability.

Support Operations Responsibilities:

• Own the incident response process for all supported platforms, from initial triage and impact assessment to resolution and stakeholder communication. Conduct thorough root cause analysis (RCA) for major incidents to prevent recurrence.
• Configure and manage system health monitoring tools. Respond to alerts to proactively address potential issues before they impact business operations.
• Serve as the primary escalation point for complex technical issues from Tier 1/2 support, end-users, and business stakeholders within the Public Sector division.
• Assist with complex user support requests, data corrections, and record management issues that require deep system knowledge.
• Ensure all support activities and system configurations adhere to the stringent security and compliance standards required for Public Sector clients.

Required Skills

• 7+ years of experience in a systems administration or technical support role, with a strong focus on production support.
• Proven expertise in administering and troubleshooting Salesforce Sales Cloud and Service Cloud.
• Hands-on experience supporting and monitoring integrations, preferably with MuleSoft.
• High proficiency in supporting and troubleshooting Tableau environments.
• A strong problem-solving mindset with an ability to perform under pressure.
• Excellent communication skills, with the ability to clearly document issues and resolutions.
• 5+ years previous Salesforce application development or support with a minimum 300-seat environment handling all aspects of CRM, case management and platform maintenance
• Experience with Mulesoft administration, configuration and tuning
• Experience consuming open and/or private APIs, such as Google, Facebook, Twitter, Salesforce.com, and Workday
• Demonstrated experience implementing Mulesoft ESB architecture, rules, caching, etc.
• Experienced troubleshooting Mulesoft ESB debuggers, flow analyzers and configuration tools
• Solid working knowledge of the Salesforce platform
• Experience with Salesforce developer toolkit including Force.com IDE, Migration Tool and data migration tools like data loader, workbench, etc.,
• Basic proficiency of Salesforce's Web Services, APIs, SOQL, SOSL and security model
• Basic knowledge with Lightning Experience, Analytics, App Builder, Flows, Process Builders and components
• Good project management skills with ability to juggle multiple projects/tasks across various user groups
• Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clients
• Strong documentation, analytical and problem-solving skills

Required Certifications

• Mulesoft Developer Certification
• Salesforce Basic Administrator Certification
• Salesforce Advanced Administrator Certification
• Tableau Desktop Specialist or Certified Data Analyst
  

Desired Certifications:

• Salesforce Sales Cloud Consultant Certification
• Salesforce Service Cloud Consultant Certification

Check out ourwhich explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Responsibilities

• Act as the primary project manager across written proposals and supporting materials—ensuring quality, consistency, and on-time delivery.

• Manage complex, high-visibility RFP and proposal responses aligned to Salesforce’s Life Sciences industry.

• Collaborate with stakeholders across sales, solution engineering, product, legal, and marketing to gather inputs and develop clear, compelling responses.

• Ensure proposals reflect Salesforce’s messaging, positioning, and brand standards.

• Contribute to and help strengthen Salesforce’s Life Sciences product roadmap and differentiators.

• Build trusted relationships across internal teams and develop a deep understanding of Salesforce’s structure to efficiently drive proposal development..

• Maintain and improve the Life Sciences RFP content library to ensure high-quality, up-to-date, and reusable proposal content.

• Contribute to continuous innovation exploring how AI can improve and streamline the Proposal process

• Drive impactful projects that improve team efficiency and stakeholder support.

• Review and improve project management processes to ensure consistency and quality.

• Analyze data to inform process improvements and share insights with the team.

• Support teammates, fostering an inclusive and collaborative environment.

Required Qualifications

• 5+ years of experience in proposal management, business development or project management—ideally within Life Sciences, CROs, or technology vendors supporting the industry.

• Understanding of Life Sciences business processes, regulatory dynamics, and technology needs.

• Experience working in or leading Agile projects.

• Excellent organizational, communication, and presentation skills.

• Proven ability to manage multiple projects and deadlines simultaneously in a dynamic environment.

• Strategic thinker with the ability to prioritize and adapt to shifting business needs.

• Executive presence with strong interpersonal skills—comfortable influencing stakeholders and challenging the status quo when needed.

• Advanced proficiency with Salesforce CRM (custom objects, queues, reports, dashboards, etc.).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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