דרושים ב-Salesforce ב-United States, Dallas

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• Program Leadership: Design, launch, and scale a comprehensive program focused on reducing customer attrition. You will own the strategy from the initial proof-of-concept to a fully operational, global initiative.

• Priority Account Identification: Partner closely with Analytics, the Red Accounts team, Account Executives (AEs), and Customer Success Managers (CSMs) to create and continuously refine a dynamic priority list of at-risk customers using data-driven triggers and qualitative insights.

• Cross-Functional Governance: Establish and lead a cross-functional core team to drive alignment and execution. You will create a robust governance model for list review, engagement validation, and the documentation of findings for executive leadership.

• Engagement Strategy: Define the scope, duration, and commercial structure for tailored interventions. You will determine the right mix of Success and Services resources needed to bring customers back to health.

• Reporting & Analytics: Develop and manage a clear reporting framework to track program progress and demonstrate impact. You will regularly present findings, key metrics, and strategic recommendations to the senior leadership team.

• Stakeholder Management: Serve as the primary point of contact for this initiative, ensuring seamless collaboration and communication between CSMs, AEs, Services, and other key partners.

• Building scalable solutions

• Experience: 12+ years of experience in Customer Success, Account Management, Professional Services, or strategic consulting within an enterprise SaaS environment.

• Leadership: 7+ years of proven experience leading large-scale, cross-functional programs or teams. Demonstrated ability to influence and drive results without direct authority is critical.

• Domain Expertise: Deep understanding of the drivers of customer attrition and experience developing successful retention strategies. Direct experience managing at-risk accounts or leading "red account" programs is highly desirable.

• Analytical Acumen: Strong analytical skills with the ability to partner effectively with data science and analytics teams to turn insights into actionable strategies.

• Commercial Skills: Proven ability to define engagement scope, structure contracts, and understand the commercial aspects of customer rescue missions.

• Executive Presence: Exceptional communication and presentation skills, with the ability to articulate complex strategies and report on progress to C-level executives.

• Education: Bachelor’s degree required; MBA or equivalent advanced degree preferred.

• Preferred: Hands-on experience with the Salesforce platform and a deep understanding of its ecosystem.

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Role Description

This CSM Director position will be aligned to the

Your Impact

• Uses multi-cloud expertise to effectively orchestrate Signature experience across the most strategic, sophisticated customers

• May act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers (including Global Customers with CSMs in multiple geos)

• Aligns with and leads Business and Technical stakeholders, Account Success team, and internal partners around customer goals ensuring value is delivered through Signature

• Single point of customer accountability building and maintaining strong, trusted relationships

• Drives Customer Success Score metrics for customers; handles Escalations and Red Accounts

Minimum Requirements

• Experienced professional with 9+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture

• Knowledge of Salesforce product and platform features, capabilities, and standard methodologies and a good understanding of enterprise architecture principles

• Strong consultative skills, deep curiosity, and proven results working as a Trusted Advisor to drive business value for customers

• Executive-level interpersonal skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influence at an executive level

• Ability to facilitate difficult discussions and be adept at handling objections

Preferred Requirements

• Experience with Salesforce Sales, Service, Health Clouds and/or a competing Core or HLS Industry technology.

• Salesforce product certifications are a plus (Agentforce Specialist, Administrator, , Sales Cloud Consultant, Service Cloud Consultant, Data Cloud, Advanced Administrator, Platform App Builder).

• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.

• Experience working with Enterprise-level customers.

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Posting Statement

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• Solutions Architect

  Office hybrid in Dallas preferred, Indianapolis, Seattle or McLean, VA

  **This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirements for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government and gain other clearances as deemed appropriate for the role.**

  Responsibilities

  • Develop architecture artifacts to improve business architecture, with a focus on innovation and agility.

  • Align BT strategy and planning with application development and business roadmaps.

  • Provide ongoing architecture review and design support to multi-functional teams.

  • Liaise with management and domain experts across the industry and within the organization to accomplish objectives.

  • Systems Design: Specify and design solutions across business areas or systems. Evaluate and undertake impact analyses and present different design options on all major design projects and assess associated risks. Ensure that the system design balances functional, service quality, monitoring, observability, security, and systems management requirements.

  • Buy/Build Decision Leadership: Lead efforts for new software selection including development of RFI/RFP, review and evaluation of commercial software solutions, lead proof of concepts and development of evaluation matrix through final recommendation, including hands-on execution where needed.

  • Define, maintain, and manage architecture models, frameworks and artifacts (e.g. current and future state application architecture diagrams, data models, etc.).

  • Business Process Improvement: Analyze multi-functional business processes; identify alternative solutions, assess feasibility, and recommend innovative approaches via technology enablement. Contribute to evaluating the factors which must be addressed in change management.

  • Business Analysis: Investigate operational requirements, problems, and opportunities for multi-functional initiatives, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assist in the analysis of partner objectives, and the underlying issues arising from investigations into business requirements and problems, and identify solution options for consideration and potential benefits.

  • Relationship Management: Develop and handle expectations for communication channels and/or partner groups. Initiate communications between key contributors andstakeholders(includesTechnical and Non Technical audience), lead multi-functional solution architecture by working with other solution architects. Facilitate open communication and discussion between partners.

  • Data Analysis: understand corporate datarequirements/policy’s,and apply data analysis, data modeling and quality assurance techniques, to establish, modify or maintain data structures and their associated components in and across business areas/ applications of expertise. Provide advice and guidance to BSAs/Developers and others using the data structures and associated components.

  • Scoping/Effort Estimates: contribute to solution scoping and effort sizing with all multi-functional teams.

  • Research: stay informed on technology/industry trends and product roadmaps to make informed solution architecture recommendations.

  • Contribute in creation of V2MOMs and referencearchitecture/blueprintsfor Enterprise Architecture, SDG/BPG, and ACoP.

  • Handle data and artifacts in Architecture Repository for a technology domain / platform

  • Leads in creation of application rationalization plan for the technology domain / platform / IT concept

  • Contribute in creation of architecture and design principles & standards

  • Manage data and artifacts in Architecture Repository for current project/work, system/application

  • Contribute in creation of enterprise capability map and capability assessment

  • Lead Application catalog for the domain in Enterprise Application Repository

  • Leads in creation of application rationalization plan for the business domain

  • Collaborate with TMP to prioritize and influence planned platform upgrades and features in our role of "Customer Zero" to the organization.

  
  Requirements

  • 13+ years proven experience with preferably 6+ in salesforce solutions

  • Experience with Business Architecture methodologies

  • Experience with C360 platform, Data Cloud, Sales Cloud, Revenue Cloud, Agentforce, MuleSoft, Tableau, Slack, Heroku and cloud technologies

  • Experience with Agile Development Methodology

  • Has served as solution architect for multiple enterprise transformation implementations (including sophisticated integrations)

  • Strong understanding and experience with object-oriented programming

  • Deep functional and business process understanding of lead to cash area Desired - Lead to Order, Sales support, enablement and Sales Compensation echo system

  • Proficient in ITIL

  • Familiarity with data quality management concepts

  • Experience with Security Architecture, Integration Architecture, Data Architecture

  • Advanced knowledge of Generic standards: PCI, PII, SOX, GDPR

  • Experience related to speaking at Dreamforce, customer conferences, customer meetings

  • Experience in Predictive and/or Generative AI technologies

  
  Soft Skills:

  • Strong leadership, relationship building, and negotiating skills

  • Outstanding written, verbal, and interpersonal skills

  • Ability and desire to collaborate and connect with colleagues and partners on an ongoing and regular basis

  • Effective presentation skills and tact required to work with and influence multi-functional leaders

  • Ability to operate in a sophisticated environment of multiple projects and partners and to participate in several projects simultaneously

  
  Desired skills:

  • Salesforce certifications preferred

  • Proficiency in software development lifecycle, code management, and release management. Agile development experience preferred

  • A related technical degree preferred

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Job Duties: Responsible for finance & procurement enterprise technology implementations focusing on Accounts Payables (AP), global AP taxes, Accruals, Invoice Processing, and Payments. Work with a range of platforms including - Coupa, Workday Financials, Vertex, Oracle EBS, and OneSource Tax Determination, including workflows, integrations and AI features & capabilities. Conduct a comprehensive evaluation of existing tax systems and processes. Establish a detailed roadmap for automating tax determination and calculation processes. Continuously evaluate and adjust the roadmap and architecture, informed by real-time feedback and evolving tax regulations. Automate the tax determination process for Accounts Payable (AP) invoices.

Minimum Requirements: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and three (3) years of experience in the job offered or in any occupation in related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill RequirementsAny suitable combination of education, training and/or experience is acceptable.

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Job Duties: Architecting and building data engineering infrastructure on AWS, utilizing services such as Airflow, EMR, ECS, S3, Glue, and others. Implement and manage data orchestration workflows using Apache Airflow to schedule, monitor, and optimize data processing tasks. Enhancing dbt (data build tool) functionality to integrate with the cloud data platform through custom utilities, improving CI/CD processes. Advocate for metadata-driven design principles to improve data lineage, documentation, and governance. Monitor and optimize data pipelines for efficiency, scalability, and cost-effectiveness, employing abstract class methodology to ensure platform performance. Security and compliance are critical, requiring adherence to data encryption, access controls, and auditing standards. Collaboration with data engineers, scientists, analysts, and other stakeholders is necessary to understand data requirements and deliver tailored solutions. Maintaining comprehensive documentation of data engineering processes, pipelines, and architecture is also essential.

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Systems Engineering, Computer Science, Engineering (any field) or a related quantitative discipline and two (2) years of experience in the job offered or in any occupation in a related field.

A related technical degree required (Systems Engineering, Computer Science, Engineering (any field)).

Special Skill Requirements: (1) Python; (2) Apache Airflow and MWAA; (3) AWS services (VPC, EC2, Lambda, S3, or Glue); (4) Terraform; (5) PySpark; (6) React; (7) C++; (8) SQL; (9) Metadata-driven design; (10) Object-Oriented Programming (OOP); (11) CI/CD (GitHub Actions or Jenkins); (12) Data governance (RBAC); (13) Data modeling (dbt or Snowflake); (14) Query optimization. Any suitable combination of education, training and/or experience is acceptable.

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When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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What you will be doing:

• Design, develop, and support data-driven systems for automating and optimizing finance close processes.

• Build scalable and maintainable infrastructure usingInfrastructure-as-Code(IaC) and cloud-native tools.

• Leverage AI/ML models to surface insights and streamline decision-making.

• Implement and manage CI/CD pipelines, configuration management, and automated deployment processes.

• Collaborate with cross-functional teams (finance, product, operations, analytics) to deliver innovative solutions that drive business value.

• Review code, provide technical guidance, and share knowledge across the team.

• Uphold high standards of engineering excellence through rigorous testing, monitoring, and automation.

What you should have:

• 3–6 years of professional software engineering experience.

• Strong programming experience in Python (preferred), particularly for data pipelines, automation, or backend systems.

• Solid experience with Linux, cloud platforms (e.g., AWS, GCP, or Azure), and networking fundamentals.

• Hands-on with containerization and orchestration tools such as Docker and Kubernetes.

• Experience with CI/CD tools such as Jenkins, Spinnaker, or similar.

• Understanding of cloud-based system design: scalability, monitoring, disaster recovery, performance optimization (e.g., Airflow).

• Proficient in working with data platforms (e.g., Databricks, Snowflake), including data modeling, ETL tools, data quality, and performance tuning.

• Exposure to AI/ML technologies and a willingness to learn and apply new models and tools to real-world problems.

Nice to have:

• Background in Computer Science, Finance, and accounting systems, or enterprise applications related to financial operations.

• Experience integrating or supporting ERP systems (e.g., Workday, Oracle ERP) or financial close platforms.

• Exposure to data science tools (e.g., Jupyter, scikit-learn, pandas, Spark).

• Experience working with ETL and data integration tools, such as Informatica, for orchestrating robust and scalable data pipelines.

• Hands-on experience with Apache Airflow for building, scheduling, and monitoring complex data workflows.

• Strong sense of ownership and ability to lead initiatives end-to-end.

• Excellent communication and stakeholder management skills.

• Education

• BS or MS in Computer Science, Engineering, or a related technical discipline (or equivalent experience).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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This is a hybrid role where one would spend time configuring, developing, and testing Workday functionalities and integrations. In addition to Workday expertise, the individual should have knowledge of manually testing and expertise to leverage automation tools like Kainos.

You must have a solid background in Workday with hands-on experience Workday Benefits & Compensation and a good understanding of industry best practices. You will be responsible for configuration, development, and testing through all phases of the implementation lifecycle.

Responsibilities:

• Deliver Workday enhancements to support our existing Workday implementation, covering both functional and technical aspects.

• Closely work with the internal Workday teams and business users to understand the business requirements, including working with 3rd party integrators.

• Participate in product and feature design sessions with developers, designers, product managers, and business systems analysts.

• Build test automation that is effective, scalable, and maintainable using tools such as Kainos.

• Participate in and contribute to code reviews.

• Diagnose, track and manage quality issues to resolution.

• Ensure product quality meets stakeholder expectations and is responsible for creating test plans, test cases, test execution, and defect reporting.

Required Skills:

• Workday certification - Integrations (Partner/Pro), Studio, Workday Extend and Workday Benefits and/or Compensation certification

• Hands on Knowledge of CCB, XSLT

• In-depth knowledge of Workday architecture, configuration, and integration

• 7+ years of implementation experience in Workday Integrations, and Workday Benefits & Compensation

• Working knowledge of Workday Security, Business Processes, Reports, Calc Fields, Integrations framework, Studio and BIRT.

• Well-versed with Workday Community and latestfeatures/enhancementsof Workday Releases.

• Business analysis and requirements gathering abilities. Experience in leading a full life cycle Workday implementations.

• Working knowledge of data modeling design and relational database languages (SQL or SOQL).

• Working Knowledge of Web Services (SOAP and REST).

• Experience in defining test strategy, test plans, test cases, test execution, and defect reporting for Workday or any enterprise HR software applications.

• Ability to effectively communicate status and risk to the team and manager

• Experience working with Agile/Scrum methodology.

• A related technical degree required.

Desired Skills:

• Experience of working on other Workday modules like HCM, Recruiting, Payroll

• Familiarity with Annual Benefit Enrollment, Compensation Merit and Promotion cycles

• Experience developing on MuleSoft

• Experience with Version Control, Code Collaboration, and Continuous Integration Systems – GIT

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