דרושים Vp Portfolio Leader ב-Salesforce ב-United States, Chicago

Job Category

Job Details

Responsibilities

• Lead a team of Customer Success Managers, fostering growth and excellence

• Address and resolve customer blocking issues in collaboration with individual contributors

• Partner with sales teams and renewals to execute strategies for Signature Success Plan renewals across teams. Develop a point of view for Signature value to help grow Signature within the Tableau team in the SLED/NGO portfolio

• Work closely with peers and selling partners on capacity planning for Signature obligations including resource allocation, forecasting, and staffing

• Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed

• Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training

• Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leaders

• As a Portfolio Leader, monitor key performance indicators, including Customer Health using Customer Success Score and Salesforce Loyalty

• As a Portfolio Leader, be responsible for delivery metrics, ensuring consistent progress and results

• Ensure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives.

Preferred Qualifications and Skills

• Possess a minimum of 8+ years in leadership roles with direct experience in customer success and team management.

• Exhibit strong critical thinking and ability to use data and insights to identify industry trends and risks.

• Demonstrate excellent communication skills, and be a strong collaborator, to bridge across various teams and levels.

• Showcase a proven track record in talent management, including recruitment, retention, and development.

• Familiarity with Salesforce's product offerings, services, and the larger SLED/NGO industry landscape.

• Experience with Tableau products, and/or a competing platform (i.e. Microsoft Power BI, Looker, Qlik, MicroStrategy, Domo)

• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or project

Note:This role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

For Washington-based roles, the base salary hiring range for this position is $185,500 to $268,900. For Illinois based roles, the base salary hiring range for this position is $185,500 to $268,900.

Job Category

Job Details

Role Overview:

’s top and bottom line.

You will interact regularly with our distribution organization, specifically your Sector counterparts, as well as other teams within the company to provide a holistic and complete view of business goals related to the set of service products you need, the technology capabilities this requires, and the content needed to support these offerings across the industry.

Leadership Qualities:

• Strategic Thinker: Ability to translate details into bigger picture implications driving the business forward, challenging the status quo. Understands industry, market, and organizational dynamics with the intellectual horse-power to handle growing complexity and ambiguity. Aligns the right resources to the task at hand; foresees and plans around obstacles.

• Talent Management: Has a passion for building and retaining great teams - proven ability to develop others who have significantly contributed to company success with a history of making good hiring decisions and developing a strong bench of successors. Champions talent beyond their own organization

• Innovate for Growth: Always thinking about how to make improvements; able to implement changes that map to business strategy. Stays abreast of cutting-edge technology trends.

• Focus on Customer Success: Builds and maintains relationships with customers; shapes solutions that have a significant positive impact on their business.

• Builds Trust and Credibility: Makes decisions based on the organization’s values - actions are consistent with the company’s core values. Ability to set a clear vision - role models a growth mindset and shares mistakes widely for others to benefit and embraces a learning mentality.

• Lead & Adapt to Change: Thrives in a changing, dynamic environment - Relishes leading even when times are tough and models the attributes of a GREAT leader.

• Courageous Communicator: Must be able to take an unpopular stand if necessary for the betterment of our business. Must encourage a transparent and healthy debate while seeking the best alternative. This leader is looked to for direction in a crisis, faces adversity head-on, and is energized by tough challenges.

Responsibilities:

• Provide sector and account-focused thought leadership and vision for the next generation of Professional Services, leveraging the unique opportunities of our lead position in the market and the Cloud model.

• Attract top talent, and coach and develop a strong team consistent with our culture.

• Develop an approach to generate unique insights about our customers’ unique needs as well as industry trends & sales plays (user groups, advisory councils, etc.)

• Strong collaboration internally with stakeholders in CSG, Sales, Marketing, and Product Teams to operationalize the delivery of Services by segment.

• Proven ability to influence across organizations without direct hierarchical ownership of teams.

• Recognized spokesperson and trusted advisor with customers and analysts (listening, public speaking, writing and negotiating)

• Manage the financial commitments of the operating unit, working with multiple parties, against financial and business metrics.

• Systematize the process for developing new packages and programs. Build a new delivery model for packaged services.

• Enable and evangelize the portfolio internally and externally.

• Collaborate with our internal teams to operationalize the delivery of services for multiple sub-segments.

An ideal candidate possesses the following skills and experiences

• 10+ years experience in a Services leadership position with exceptional results building, managing success, bookings, revenue and margin while growing an annual business portfolio of $100M+

• Deep industry expertise and knowledge of industry-specific challenges, regulations, and expectations in the Comms & Media sector

• 10+ years of experience leading, managing, coaching, and developing staff

• Track record in product and business model innovation –approach to create unique customer insights and convert them into replicable, scalable, profitable service offers

• Proven success at leading transformational projects to deliver customer outcomes through technology

• A senior leader able to operate effectively with C-level executives

• Strong business acumen and analytical skills with the ability to think strategically as well as the ability to handle details

• Strong organizational and management skills to manage multiple projects, responsibilities, and staff.

• Exceptionalrelationship-buildingskills demonstrated by the ability to grow and nurture relationships with internal stakeholders.

• Proven ability to influence cross-functional teams without formal authority.

• A well-defined sense of diplomacy, including solid negotiation and conflict resolution

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $262,900 to $420,600. For Washington-based roles, the base salary hiring range for this position is $240,400 to $384,600. For Washington D.C based roles, the base salary hiring range for this position is $240,400 to $384,600. For California-based roles, the base salary hiring range for this position is $262,900 to $420,600. For Illinois based roles, the base salary hiring range for this position is $240,400 to $384,600.

Job Category

Job Details

In this role, the Leader will oversee Account Partners, Client Partners, Delivery Leaders, and Engagement Managers all of who serve as trusted advisors to clients, ensuring execution excellence, a deep understanding of client businesses, and the crafting of roadmaps towards success. The primary objective of the Leader will be to ensure the team is generating significant business value for our Comms & Media clients from their Salesforce investment. They will do this by being responsible for the following:

• Talent Management: Has a passion for building great teams - shown ability to develop others who have significantly chipped in to company success with a history of making good hiring decisions and developing a strong bench of successors. Champions talent beyond own organization.

• Innovate for Growth:Support and execute Strategy defined by Tech, Comms & Media Services leadership.Always thinking about how to make improvements; able to implement changes that map to business strategy. Stays abreast of innovative technology trends.

• Focus on Customer Success: Builds and maintains relationships with customers (internal & external); Ensures the shapes solutions their team proposes have significant positive impact on the clients business and aligns with Comms & Media growth strategy.

• Builds Trust and Credibility: Makes decisions based on organization’s values - actions are consistent with company’s core values. Ability to set clear vision with their team - role models a growth mindset and shares mistakes widely for others to benefit and adopts a learning mentality.

• Lead & Adapt to Change : Thrives in a changing, dynamic environment. Relishes leading even when times are tough and models the attributes of a GREAT leader.

• Courageous Communicator: Must be able to take an unpopular stand if vital for the betterment of our business. Must encourage a clear and healthy debate while seeking the best alternative. This leader is looked to for direction in a crisis, faces adversity head on, and is energized by tough challenges.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

does not accept unsolicited headhunter and agency resumes.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $262,900 to $420,600. For Washington-based roles, the base salary hiring range for this position is $240,400 to $384,600. For California-based roles, the base salary hiring range for this position is $262,900 to $420,600. For Illinois based roles, the base salary hiring range for this position is $240,400 to $384,600. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link:

Job Category

Employee Success

Job Details

Job Description:

• Operate as a trusted advisor by using professional credibility and strong relationships with executives to influence key priorities.
• Support and work with Pro Serv business teams to understand current and future goals and trends that may impact workforce needs and initiatives. Proactively engage with leaders on people strategy through workforce planning, location strategy, organization design and structure.
• Flawlessly execute appropriate talent planning activities that will identify talent, leadership development priorities, and succession plans.
• Lead initiatives ranging from complex to highly complex with significant impact that add value to the business of Pro Serv in a cost controlled environment. Innovate on existing programs to help leaders look around corners and drive better organizational results.
• Act as a change-agent as the business continues to rapidly grow and adapt to every changing market dynamics, competitive landscape, and technological advancement.
• Partner with and between our Centers of Excellence (CoEs) and global /ES partners to deliver seamless employee success processes and programs across the organization. Leverage all ES programs, policies, processes and systems.
• Analyze trends and metrics in partnership with the CoEs to develop organizational and people strategy to improve the performance and effectiveness of their business groups.
• Partner to drive Equality initiatives with consideration for talent movement, recruiting and representation as well as targeted development initiatives

Key Qualifications:

• Understands and enjoys the business side of business. Is kept current on everything about the organization’s growth trajectory, product development and operations and how thoughtful talent management impacts the business. Approaches problem solving from a business-first perspective.
• HR/ES Knowledge: Effectively analyzes and identifies people issues that are affecting business performance, and is able to solve (or find the resources to solve) the issue at hand.
• Perspective:Looks toward the broadest possible view of an issue/challenge; can easily see future scenarios of business evolution. Thinks globally. Can discuss multiple aspects and impacts of issues and project them into the future and make recommendations for sustainable organizational design to scale with the business.
• Innovative:With client group in mind, thinks macro to micro and is dedicated to meeting the expectations and requirements of the business; leverages experience and information when making recommendations to the business and in service to Salesforce. Can quickly process large amounts of information, connect and integrate data into new solutions or a better understanding of problems, and identify weak spots in plans and programs.
• Change Management:Adds value through change management to help pivot the culture and improve overall effectiveness of the business. Understands and has experience successfully applying a model of change management.
• Talent Expert:Can accurately assess potential and can accelerate the development of talent. Has a thorough, fact-based understanding of the tools and processes used to assess and develop talent, including assessment tools, talent reviews, development planning, etc.
• Builds Strong Trusted Relationships:Constantly builds a strong internal and external network of high quality relationships with business leaders across the industry. Knows how to get things done both through formal channels and an informal network. Understands the origin and reasoning behind key policies, practices, and procedures. Understands the culture of organization.
• Command Skills:

Experience Requirements:

• 15+ years of experience in Employee Success (HR) leadership, ideally supporting technology and product teams.
• Demonstrated track record of developing effective relationships across all levels of the organization and with diverse client groups
• Experience leading global people initiatives across complex, matrixed organizations.
• A track record of success in high-growth, innovation-driven environments.
• A Bachelor's degree or equivalent experience required.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $251,500 to $402,400. For Washington-based roles, the base salary hiring range for this position is $230,600 to $368,900. For California-based roles, the base salary hiring range for this position is $251,500 to $402,400. For Illinois based roles, the base salary hiring range for this position is $230,600 to $368,900. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: