דרושים Senior Director Customer Success Management ב-Salesforce ב-Singapore, Singapore

Job Category

Job Details

Responsibilities

• Lead a team of CSMs, forecasting growth, excellence and High Performing Culture

• Execute strategies for Signature Success Plan renewals and growth across the assigned portfolio

• Engage in top Signature Success prospects by providing direct customer-facing presales support, and formulating strategies to accelerate deal close.

• Actively engage in account strategy and be a part of executing the strategy for select accounts.

• Foster executive relationships with covered customers and internally to drive value of Signature investment.

• Ensure the team successfully delivers the obligations and entitlements of the Signature offer

• Proactively identify and remediate high-risk customers, and address & resolve complex customer blocking issues.

• Own the direct relationship with Sales leaders aligned to your Operating Unit (OU) and build successful partnerships with broader stakeholders serving this OU to achieve common goals.

• Work closely with peers and selling partners on capacity planning for Signature obligations.

• Align customer allocations with Signature coverage, manage team-based allocations, and synchronise additional cloud resources as needed.

• Deliver operating unit targets and key performance metrics through operational execution and discipline

• Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to stakeholders and Operating Unit (OU) leaders.

• Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work

Qualifications and Skills

• Previous leadership roles with direct experience in customer success and team management within the SaaS industry in the Philippines is a must

• Proven success in establishing a clear vision and driving change within a customer-facing organisation

• Couple with a customer-centric mindset and strong critical thinking, exhibit the ability to use data and insights to identify trends and risks, and inform strategies, tactics and execution.

• Demonstrate excellent communication skills to bridge between various teams and levels, and negotiation skills both with customers and internally

• Experience in building executive relationships and driving/influencing change with complex Enterprises

• Showcase a proven track record in building a high-performing team, including performance management, talent management, recruitment, retention, and development.

• Experience with Enterprise-scale organisations and demonstrated leadership to make rapid decisions and problem-solving in this environment

• Track record of delivering against targets and KPIs

• Familiarity with Salesforce's product offerings, services, and the larger industry landscape.
  ​

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Key Responsibilities and Impact:

• Relationship Management: Develop and maintain relationships with key business and IT partners to understand their goals and priorities.

• Value Realization: Help customers achieve their business outcomes by coordinating Signature Success services, providing proactive feature guidance, and advising on new Salesforce releases.

• Technical Expertise: Act as a trusted advisor on the Salesforce platform, with a specific focus on Sales Cloud, Service Cloud, or Financial Services Cloud capabilities and best practices . Translate business needs into technical solutions within the Salesforce ecosystem.

• Proactive Support: Identify potential challenges and risks related to the customer's Salesforce implementation, reinforce the value of technical recommendations, and proactively set customers up for success.

• Incident Management: Provide regular updates and communications during infrastructure service degradations affecting the customer's Salesforce instance, partnering with internal teams for resolution. Track root cause analysis and communicate findings to customers.

• Advocacy: Act as a customer advocate during the triage and resolution of high-severity cases related to their Salesforce platform usage.

• Value Communication: Clearly communicate the value of Signature Success to ensure customer renewals.

• Collaboration: Work closely with internal teams (e.g., Support, Product, Sales) and external partners (including ISVs) to address customer needs related to their Salesforce solutions.
  

Technical Requirements:

• Salesforce Platform Experience: hands-on experience working directly with Salesforce Sales Cloud, Service Cloud, or Financial Services Cloud , including configuration, implementation, or technical management.

• Broader CRM Experience: Experience with application development, configuration, or implementation within other enterprise CRM systems, such as SAP CRM or Oracle Siebel/Fusion CRM , is beneficial.
  

Additional Requirements (Broader CSM Skills):

• Experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical/Solutions Architecture, particularly within the CRM domain.

• Exceptional communication and presentation skills at all organizational levels, including executive and C-level.

• Ability to analyze technical concepts (especially related to Salesforce CRM) and translate them into business terms, and vice versa.

• Knowledge of software development processes and design methodologies as they apply to CRM implementations.

• Experience leading cross-functional teams to resolve customer needs or projects.

• Fluency in English & Filipino/Tagalog at a business professional level is required.
  

Preferred Requirements:

• Relevant Salesforce certifications are highly desirable, such as:

  • Salesforce Certified Administrator

  • Salesforce Certified Sales Cloud Consultant

  • Salesforce Certified Service Cloud Consultant

  • Salesforce Certified Financial Services Cloud Accredited Professional (or related FSC certs)

  • Salesforce Certified Platform App Builder

• Deep knowledge of Salesforce products and features, capabilities, best use cases, and deployment strategies within Sales, Service, or Financial Services contexts.

• Experience working with Enterprise-level customers.

skills. They need significant hands-on experience with core Salesforce CRM platforms (Sales Cloud, Service Cloud, or FSC), potentially supplemented by experience with other enterprise CRMs like SAP or Oracle. Holding relevant Salesforce certifications and fluency in Tagalog are key requirements for the role. The ideal candidate is passionate about driving customer success within the Salesforce ecosystem, proactive in their approach, and adept at managing complex technical and business requirements for large enterprise clients.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Responsibilities

• Serve as the single point of customer accountability who is responsible for the orchestration of all Signature deliverables, experience, and customer health.
• Build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers
• Provide strong Salesforce expertise and insights about the customer’s environments to evangelise the capabilities of Salesforce across all of our clouds, and communicate tailored recommendations and standard practices all of our clouds, encouraging Success Plan expansion across uncovered products
• Accountable for the creation, and overall management of the Customers’ Joint Account Plan, in partnership with Sales and Professional Services, to ensure a cohesive Customer Success strategy and delivery as One Salesforce
• Provides insights and guidance on improving performance via proactive alerts, assessing historical service case history trends, delivering release readiness reviews, and managing key events such as customer launches and critical business events by partnering with relevant teams and resources to drive the best customer outcomes
• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.

Preferred Qualifications and Skills

• Experienced professional of relevant industry expertise in Customer Success, SaaS platform use or Project Leadership, Technology Consulting, and/or Solutions Architecture
• Knowledge of Salesforce Marketing Cloud product and platform features, capabilities, and best practices.
• Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers
• Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization.
• Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections
• Good to have: Understanding of enterprise architecture principles
  

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Responsibilities

• Lead a team of CSMs, forecasting growth, excellence and High Performing Culture

• Execute strategies for Signature Success Plan renewals and growth across the assigned portfolio

• Engage in top Signature Success prospects by providing direct customer-facing presales support, and formulating strategies to accelerate deal close.

• Actively engage in account strategy and be a part of executing the strategy for select accounts.

• Foster executive relationships with covered customers and internally to drive value of Signature investment.

• Ensure the team successfully delivers the obligations and entitlements of the Signature offer

• Proactively identify and remediate high-risk customers, and address & resolve complex customer blocking issues.

• Own the direct relationship with Sales leaders aligned to your Operating Unit (OU) and build successful partnerships with broader stakeholders serving this OU to achieve common goals.

• Work closely with peers and selling partners on capacity planning for Signature obligations.

• Align customer allocations with Signature coverage, manage team-based allocations, and synchronise additional cloud resources as needed.

• Deliver operating unit targets and key performance metrics through operational execution and discipline

• Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to stakeholders and Operating Unit (OU) leaders.

• Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work

Preferred Qualifications and Skills

• Previous leadership roles with direct experience in customer success and team management.

• Strong technical foundation in MuleSoft, Tableau, Salesforce technologies with experience guiding enterprise customers on implementation best practices, integration strategies, and data visualization frameworks.

• Background in consulting, professional services, or solution advisory, with the ability to translate business needs into scalable technical approaches.

• Proven track record of providing strategic guidance on platform adoption, architecture decisions, and value realization across integration and analytics use cases.

• Proven success in establishing a clear vision and driving change within a customer-facing organisation

• Couple with a customer-centric mindset and strong critical thinking, exhibit the ability to use data and insights to identify trends and risks, and inform strategies, tactics and execution.

• Demonstrate excellent communication skills to bridge between various teams and levels, and negotiation skills both with customers and internally

• Experience in building executive relationships and driving/influencing change with complex Enterprises

• Showcase a proven track record in building a high-performing team, including performance management, talent management, recruitment, retention, and development.

• Experience with Enterprise-scale organisations and demonstrated leadership to make rapid decisions and problem-solving in this environment

• Track record of delivering against targets and KPIs

• Familiarity with Salesforce's product offerings, services, and the larger industry landscape.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

you will:

• Lead Transformation Efforts:Guide customers through their digital transformation journeys, offering strategic counsel on adoption and achieving long-term success.

• Inspire and Develop a High-Performing Team:Build, nurture, and grow a diverse and multidisciplinary team of Solution Engineers with complementary skills and expertise.

• Collaborate for Success:Partner closely with Sales leadership to craft and deliver compelling value propositions that resonate with customer needs across a range of industries.

• Shape Solutions:Ensure your team designs and demonstrates impactful solutions aligned to customer success, showcasing the power and potential of Salesforce technologies.

• Foster Growth and Innovation:Develop innovative go-to-market strategies, drive organisational productivity, and champion cross-functional collaboration to achieve strategic goals.

• Champion Salesforce Values:

Key Responsibilities

• Partner with Sales leadership to communicate and deliver Salesforce’s transformational value proposition.

• Drive a mindset shift beyond technical discussions to focus on transformation, innovation, and long-term impact.

• Lead and manage a diverse Solutions Engineering team, ensuring a balance of skills and perspectives to meet customer needs effectively.

• Collaborate with Sales to create and execute growth plans that align with Salesforce’s strategic vision.

• Attract, develop, and retain top-tier talent, creating a culture of performance, innovation, and career growth.

• Develop and scale organizational programs to enhance team productivity, expertise, and collaboration.

• Represent Salesforce at the highest levels, engaging with customers and stakeholders through thought leadership and strategic discussions.

• Support customer engagements by facilitating discussions at both the CIO level and deep technical conversations with Heads of Architecture.

• Continuously evaluate and evolve team capabilities to meet emerging market and customer needs.

Leadership and Strategy:

• Prior experience as a Solution Engineering Manager ( 2 or more years of experience in managing teams) is required.

• Demonstrated ability to build and manage high-performing teams while fostering a collaborative, innovative culture.

Industry-Focused Solution Leadership:

• Develop and lead a team of solution engineers specialising in public sector, manufacturing, automotive, utilities, energy, and retail industries, delivering tailored, innovative Salesforce solutions that address sector-specific challenges and opportunities.

Strategic Industry Domain Knowledge:

• Partner with sales, product, and engineering teams to align Salesforce’s industry cloud offerings and technologies with customer goals, driving adoption and measurable business outcomes across these key verticals.

Customer-Centric Approach:

• Strong track record of engaging C-level executives and influencing their transformation agendas.

• Experience selling and delivering solutions at the executive level, with a focus on value and outcomes.

Technical Expertise:

• Strong understanding of cloud computing technologies and the ability to articulate their business benefits clearly

• Proficiency in IT architecture, enterprise applications, and business process integration.

Transformation Mindset:

• Deep knowledge of design thinking and human-centred approaches to innovation and problem-solving.

• A passion for technology, innovation, and driving continuous improvement.

Operational Excellence:

• Strong analytical and negotiation skills, particularly when engaging at the C-level.

• Proven ability to deliver revenue targets while maintaining a focus on team development and growth.

Personal Attributes

• Exceptional communication and presentation skills in English & Tagalog is required to manage customers based in Philippines.

• A forward-thinking and strategic mindset with a focus on execution and delivering measurable outcomes.

• Ability to evaluate and reshape existing teams while mentoring and inspiring individuals to achieve their potential.

• Skilled at balancing strategic vision with attention to detail and operational execution

Your Impact:

• Present CRM solutions to a business or technical audience.

• Support the Solution Engineering and Sales teams by providing guidance on sales strategies, approaches to solve specific problems, as well as represent their team's needs to the executive staff.

• Communicate and strategize with Sales Leadership on how best to address the region to drive customer success and closed deals.

• Allocate resources across your region to maximize impact.

• Act as a sounding board for their team, being someone who SE’s feel comfortable bringing challenges to and working through a solution.

• Set a culture within your team that makes your SE’s excited to come to work each day because they feel supported, that they are growing professionally and enjoy each other's success.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Your impact :

• Development of a thriving and diverse team who are seen as trusted advisors to our customer(s) and with internal team members
• Supporting Account Executives by participating and leading in client meetings and engaging other corporate resources as required
• Development of a winning team, including recruiting, hiring and training
• Build strong team unity and collaboration
• Leading weekly forecast meetings
• Driving pipeline generation initiatives to maximise revenue generating opportunities for the customer account(s)
• Coach and professionally develop Account Executives regarding strategies to ensure a high level of closure rates and opportunity identification
• Engaging at the C-level in customer organisations
• Develop the Go-To-Market strategy for the account(s)
• Accurate reporting on sales activity and forecasting to RVP
• Leading weekly forecast meetings
• Consistently monitoring and enhancing the sales activities of the team
• To be an enabler of an inclusive and winning team spirit

Required skills:

• Proven experience in Digital Transformation / multi-product sales (Software / SaaS / Cloud)
• Strong demonstrated and proven sales experience, working with SMB or Enterprise customers
• Extensive people management experience of a sales team (up to 5 reports)
• A passion for building a thriving and diverse team
• Proven ability to create and inspire high performing teams
• Excellent interpersonal skills with the ability to inspire and build trusted relationships (internally and externally)
• Enthusiasm for supporting team development, as well as for their own self-improvement
• Excellent negotiation skills
• A self-starter that can thrive in a fast-paced environment
• Ability to travel globally wide when required

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

Job Category

Job Details

YOUR IMPACT

• Ensure scalable and standard methodology solutions to meet and exceed customer needs.

• Guide the evaluation of business and technical requirements.

• Build relationships with key collaborators and team members.

• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.

• Align with project and engagement managers to support planning and implementation in close collaboration with the customer.

• Review and guide project vision and direction, implementation approach and key artefacts.

• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.

• Where required, hands-on application configuration to meet customer needs.

• Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.

• Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge.

• Where required, support pre-sales activities to position Salesforce Services.

• Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities.

REQUIRED QUALIFICATIONS

• Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages.

• Ability to analyze, design, and optimize business processes via technology and integration.

• Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases.

• Work independently and as part of a distributed team and a willingness to take ownership of problems.

• Rapidly learn new technologies as well as strong presentation, communication and facilitation skills.

• Available to travel regionally depending on customer needs.

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

PREFERRED QUALIFICATIONS

• A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM).

• Ability to build and maintain key relationships with C-level / mid level and key decision makers.

• Experience as a Senior Architect and/or CTO in a mid to large sized organisation with leadership driving an organisational transformation in a matrixed organisation.

• Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement